ChurnZero

NOVEMBER 26, 2024

For instance, owning customer retention signifies direct responsibility for renewal rates. Provide valuable customer insights to inform product development, marketing campaigns, and sales strategies. Foster a culture of customer-centricity throughout the organization. training, conferences) Wellness programs (e.g.,

SaaS 52

SaaS Upselling Enterprise industry standards 52

Education Services Group

OCTOBER 15, 2020

We were thrilled to sponsor the first annual BIG RYG Customer Success Conference, and have our own Vice President of Customer Success & Operations, Megan Macaluso , included in the list of impressive speakers! (If Madeline Evans, Digital Customer Success Manager. Thankfully they are all available now On-Demand !)

Best practices 105

Best practices industry standards Customer centricity Sales 105

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. 2018 SWPP Annual Conference: June 4-6, Nashville, TN. Healthcare Call Center’s 30th Annual Conference: June 13-15, Pittsburgh, PA. and Now What?’

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

Fonolo

MARCH 6, 2019

Since brands acknowledge that customers still make significant use of the voice channel and have responded by keeping call centers in place, they require professional support and information exchange to keep them in the know on best practices and latest trends. CCNG does just that. You can sign up for their newsletter here.

CCNG 102

CCNG Customer Service Education Contact Center 102

Totango

JULY 6, 2021

These components, which correlate closely with customer engagement and satisfaction , can be quantified by assigning key performance indicators to them. This makes customer loyalty a metric as well as a concept. Why Is Measuring Customer Loyalty Important? How Do You Measure Customer Loyalty?

Best practices 114

Best practices Metrics Surveys Customer retention 114

JustCall

DECEMBER 24, 2022

12 Customer Service Improvement Strategies and Best Practices. In today’s era, customers demand top-notch customer service. The bar is raised so high that roughly 61% of customers would switch to another brand after a single bad customer service experience!

Best practices 52

Best practices Customer Service Customer centricity Self service 52

TeleDirect

JUNE 2, 2021

Remote ways of working aren’t going away, but the farther we get from the worst ravages of COVID-19, the more likely open space office best practices are ready to go. While it seems like open space office best practices are all everyone is talking about, COVID-19 showed why private, personal spaces are still valid.

Business Process Outsourcing 75

Business Process Outsourcing Best practices Call Center outsourcing 75

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

SaaS 52

SaaS Customer centricity Best practices Upselling 52

ChurnZero

DECEMBER 29, 2020

Customer Success teams (and their customers alike) feel the pain of conducting QBRs dictated by a now seemingly arbitrary timeframe and requisite. In this article, we question the “Q” in QBR and if Customer Success teams are blindly following a best practice that may no longer be relevant to their customers’ success.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This year CallMiner is presenting our first annual WebinarStock, July 23rd through 25th.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

ClientSuccess

JANUARY 11, 2023

The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience. To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies.

Benchmark 80

Benchmark Upselling Education Best practices 80

Taylor Reach Group

APRIL 25, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. And learn more about exciting new technology that’s revolutionizing customer experience. ODSC East - Open Data Science Conference – May 1-4, Boston, MA.

Contact Center 62

Contact Center Call Center Customer Experience outsourcing 62

Education Services Group

MAY 12, 2021

TSIA’s conferences are always jam-packed with best practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. It streamlines content delivery and doing so at the appropriate time can keep customers not only educated, but engaged, without adding fatigue.

Journey mapping 98

Journey mapping Best practices Education Metrics 98

ChurnZero

JANUARY 13, 2022

Bill Mahoney, Chief Customer Officer, ComplySci. In his new role, Bill will be responsible for ensuring success throughout the customer entire lifecycle, from initial onboarding onward. He is a social media influencer and thought leader on customer success, innovation, and value-based technology trends. Follow Chris on LinkedIn.

Chief Customer Officer 98

Chief Customer Officer SaaS Engineering Consulting 98

ChurnZero

APRIL 30, 2021

Like most events last year, our inaugural industry conference BIG RYG pivoted from an in-person experience to an entirely digital one. with more and more people receiving vaccinations, we are hopeful about our 2021 conferences.?That’s?right, right, conference s ?– with more tactical best practices.? ? . ? ? .

Best practices 52

Best practices Engineering Customer retention Personalization 52

Outsource Consultants

FEBRUARY 22, 2025

With its tech-savvy workforce, cost-effective solutions, and advanced outsourcing infrastructure, businesses worldwide are tapping into its potential to enhance customer service operations. In this guide, well break down the benefits, challenges, and best practices to ensure a smooth and successful transition.

Call Center 67

Call Center Average Handle Time outsourcing First call resolution 67

C3Centricity

APRIL 2, 2018

If you want to learn more about what they are doing, check out the discussions on the topic in last year’s ESOMAR conference in Amsterdam. Unlike the insight assessment tool from BCG , this evaluator tool looks at insights as the motor or foundation to adopting a customer-first strategy. Customer retention and churn rates.

Marketing 110

Marketing Metrics Customer centricity Best practices 110

Amity

FEBRUARY 2, 2016

We sat down with Perry Monaco, Manager of Customer Success - The Americas, to discuss how Customer Success has evolved at LinkedIn over the last 5 years. The Reason Why More Companies Are Using Customer Success Teams to Ensure Customer Lifetime Value. March 21-22 - Customer Success Summit.

SaaS 80

SaaS Education Customer retention Sales 80

Fonolo

JANUARY 14, 2020

Here, Jeannie gives her thoughts on the latest industry news, strategies and tactics to improve your customer journey, and round-ups of the conferences and events she attends. . Top Pick: 5 ways to instill customer-focused values throughout your organization. And their blog reflects that aim very well too.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Kayako

MARCH 21, 2017

“Someone I had sent a reply to in a ticket found me at a conference last year, and thanked me for taking the time to write back acknowledging his feedback, and also for sending educational material about how and why we work here. “He had been unaware his particular request involved some best practices. ” Eva.

Education 84

Education Best practices Feedback Personalization 84

ChurnZero

SEPTEMBER 29, 2020

For the first time in nine years, HubSpot’s INBOUND conference was not able to hosted as an in-person experience for obvious reasons. It’s only when you truly listen to your customers that you can help solve their most important problems. Customer Success Around the Web. Appreciate the kind words, Brian.

SaaS 59

SaaS Metrics Best practices Customer retention 59

Education Services Group

OCTOBER 28, 2020

The business review is an opportunity for Customer Success Managers to dive deeper into gaining a better visualization of the customers’ business planning for the future strategies that will help the customers to achieve their goals. QBR Best Practices. What are the end goals of the business?

Chief Customer Officer 45

Chief Customer Officer Best practices Customer retention Upselling 45

Kayako

MAY 12, 2016

I looked around online for a place to learn about customer support, maybe exchange some ideas with others working support or find best practices… But there was none.”. Support Ops is the closest you can get to taking a course in customer support. Customer experience goes hand-in-hand with great support.

Customer Support 51

Customer Support Best practices Technical Support Call Center 51

Netomi

JANUARY 5, 2022

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster, frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Customer Experience Podcasts | CX Podcasts | Colin Shaw .

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Education Services Group

OCTOBER 27, 2020

TSIA’s conferences are always jam-packed with best-practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. Chae Stewart, Digital Customer Success Manager. This year’s TSIA Interact was my first time experiencing the conference.

Education 52

Education Best practices Journey mapping Analytics 52

Education Services Group

MAY 26, 2021

2020 proved that virtual learning can be a great alternative to being somewhere in person, and there’s no shortage of excellent virtual conferences, discussions, and gatherings to spark anyone’s interest. Customer Success webinars are no exception.

Best practices 52

Best practices B2B SaaS Analytics 52

ChurnZero

MARCH 28, 2023

Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. For a little while, customer retention is a manageable task with existing staff. When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy.

SaaS 52

SaaS Chief Customer Officer Surveys Feedback 52

ChurnZero

DECEMBER 27, 2019

Do you have enough empathy to know how your response is being received through your customer’s eyes? Follow these reparative steps to salvage your relationship with upset and frustrated customers before they’re damaged beyond repair. . 6 Customer Retention Strategies That Kee p Customers Coming Back .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

Talkdesk

MAY 5, 2016

With years of combined experience attending hundreds of conferences, summits and trade shows, Talkdesk’s marketing team has seen the good, the bad and the ugly. We are hoping to mirror the ideal customer experience in our attendee experience for this event. Build Upon Your Customer-Centric Expertise.

Customer centricity 40

Customer centricity Best practices Customer retention Marketing 40

CSM Magazine

AUGUST 31, 2023

Upsell or cross-sell : As mentioned, follow-up calls can be an opportunity to upsell or cross-sell additional products or services to customers. This can help increase revenue and improve customer retention.

Call Center 52

Call Center Customer Experience Upselling Scripts 52

JustCall

AUGUST 2, 2021

Her work includes focusing on CRM (Customer Relationship Management) and also customer service. Leggett has extensive expertise in market trends, research, best practices, and technologies. She can also be seen sharing valuable insights related to customer service on Twitter. How to Deal with an Angry Customer?

Customer Experience 52

Customer Experience Consulting Consulting Best practices 52

Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. You know it’s a good conference if this was your only piece of feedback.). Your digital transformation is late.

Upselling 52

Upselling Sales Marketing Management 52

Education Services Group

DECEMBER 21, 2021

Teacher Term: Parent/Teacher Conferences. The EBR (or Quarterly Business Review /QBR as some refer to it) is nothing more than a meeting with your customer to review progress and demonstrate value. CS Term: Handling tricky customers.

Journey mapping 52

Journey mapping Education Metrics SaaS 52

Calabrio

MAY 10, 2019

This is a great event to learn about the latest and greatest research and insights on customer experience strategy straight from Gartner’s experts including: operationalising the voice of the customer, analytics best practices to improve customer retention and gaining value through customer journey mapping.

Technology 40

Technology Customer Experience Journey mapping Best practices 40

Education Services Group

MAY 20, 2022

I lock my laptop and go into a conference room to answer. I look back at my phone just in time to see a text followed by another immediate call from my mom; she only does this when something’s wrong. Before I can say anything, I can tell that she has been crying. Justin…don’t be mad.

Metrics 98

Metrics Construction Surveys Best practices 98

Education Services Group

APRIL 27, 2022

If you can mathematically show the relationships between each variable’s contribution to health score, then join me in a moment of giving ChurnZero’s marketing team props for the name of their conference series, BIG RYG (pronounced big-rig). ARPU (Average Revenue Per User): You’re the reason our TV subscription services are always increasing.

Metrics 98

Metrics Surveys SaaS CRM 98

CSM Magazine

FEBRUARY 15, 2016

The free event brings together a host of retail experts and businesses to share best practice on how retailers can utilise technology to love their customers. Tony, recently attended the NRFs annual conference in New York and will be sharing his key takeaways, including upcoming retail trends, from Retails Big Show.

CRM 40

CRM Consulting Consulting Customer centricity 40