AWS Machine Learning

NOVEMBER 22, 2023

In this post, we discuss how M5 was able to reduce the cost to train their models by 30%, and share some of the best practices we learned along the way. Training script Before starting with model training, we need to make changes to the training script to make it XLA compliant.

Scripts 98

Scripts Engineering Best practices Construction 98

Callminer

JANUARY 18, 2021

Use of recorded calls where similar issues were handled adeptly are particularly effective here.” – 5 Call Center Training Best Practices , CallMiner; Twitter: @CallMiner. Encourage agents to cheer up callers with more flexible scripting. ” – Effective Call Center Scripts , Salesforce; Twitter: @SalesforceGov.

Best practices 226

Best practices Call Center Contact Center Scripts 226

Vistio

JULY 1, 2024

Theoretical Knowledge vs. Practical Application: Training programs are often rich in theoretical knowledge, focusing on company policies, product details, and scripted interactions. Continuous Support and Feedback**: Provide ongoing support and constructive feedback even after agents start taking live calls.

Contact Center 52

Contact Center Coaching Construction Scripts 52

AWS Machine Learning

FEBRUARY 13, 2023

In this post, we enable the provisioning of different components required for performing log analysis using Amazon SageMaker on AWS DeepRacer via AWS CDK constructs. An administrator can run the AWS CDK script provided in the GitHub repo via the AWS Management Console or in the terminal after loading the code in their environment.

Scripts 75

Scripts Best practices Transportation Construction 75

Vistio

JUNE 11, 2024

This paradox occurs because traditional training methods focus heavily on theoretical learning, with insufficient emphasis on practical application. Agents are taught procedures, scripts, and systems, but they don’t get enough opportunities to put this knowledge into practice in a controlled, supportive environment.

Construction 52

Construction Contact Center Scripts Feedback 52

JustCall

JULY 29, 2021

Sales managers can also use call recordings in building powerful sales scripts, and pitches. Is there a winning cold calling script I can use?". What is the best way to build rapport with prospects?" . In sales coaching, this takes the shape of managers sitting down with agents and running through their scripts.

Coaching 86

Coaching Sales Scripts Construction 86

JustCall

MARCH 22, 2022

In this article, we will look at some of the industry tools, best practices, sales techniques, and much more to accelerate your sales team’s success. Sales coaching provides a space for managers and leaders to point out gaps in an agent’s performance and deliver constructive feedback. Sales Coaching Best Practices.

Coaching 52

Coaching Sales Scripts Construction 52

JustCall

MARCH 9, 2023

In this article, we will look at useful AI coach strategies and practical best practices to excel agent performance in 2023. Improve performance by gaining access to useful documentation such as best practices, approved scripts, how-to videos, and more 5.

Coaching 52

Coaching Call Center Construction Best practices 52

Totango

SEPTEMBER 13, 2022

A customer success playbook is a set of best practices, key performance indicators, workflows, templates, and monitoring tools designed to ensure that clients achieve desired outcomes from using your product at each stage of their customer journey. Automate best practices that promote better customer experiences.

SaaS 89

SaaS Upselling Best practices Customer retention 89

AWS Machine Learning

MARCH 23, 2023

To learn more about real-time endpoint architectural best practices, refer to Creating a machine learning-powered REST API with Amazon API Gateway mapping templates and Amazon SageMaker. Applications and services can call the deployed endpoint directly or through a deployed serverless Amazon API Gateway architecture. resource("s3").Bucket

Scripts 101

Scripts APIs Government Analytics 101

Callminer

JULY 23, 2019

To empower call center leaders to improve agent feedback, we’ve rounded up 25 tips and best practices for delivering effective agent feedback. Check out some more information about agent performance from our vault here: Expert Tips & Best Practices for Effective Agent Feedback. Don’t forget the basics.

Best practices 140

Best practices Feedback Call Center Coaching 140

JustCall

MARCH 6, 2023

In addition, coaching provides an opportunity for agents to learn new skills, techniques, and best practices, which can lead to better performance. To be effective, feedback and coaching should be specific, timely, and delivered in a constructive and supportive manner.

Coaching 52

Coaching Call Center Scripts Construction 52

Quality Contact Solutions

JULY 26, 2022

After writing over one thousand call center scripts, we know that there isn’t a single stand-alone ingredient we’d consider the ‘secret sauce’ for creating the perfect script. Instead, scripts are purposeful and serve as a guide to accomplish the objective of the call. No, it doesn’t.

Scripts 98

Scripts Call Center Telemarketing Best practices 98

Calltools

MARCH 3, 2021

You need to make certain that any lead list comes from following best practices. Once you have completed your initial preparations, you are ready to construct your strategy for successfully executing your outbound campaign. Choosing the right dialer type depends on your campaign, scripts, and demographics.

Scripts 52

Scripts Telemarketing Real estate Construction 52

AWS Machine Learning

JULY 8, 2022

SageMaker enables you to implement MLOps best practices throughout the ML lifecycle, and provides templates and toolsets to reduce the undifferentiated heavy lifting to put ML projects in production. MLOps best practices with SageMaker. After you have a solid model, you can adopt the MLOps best practices with SageMaker.

Best practices 81

Best practices Scripts Construction Management 81

NobelBiz

SEPTEMBER 12, 2023

To optimize ATT, call centers employ various strategies, such as agent training programs, call scripting, and technological tools, to strike the right balance between service quality and efficiency. Optimizing “Talk” Time: Best Practices In the realm of customer service efficiency, mastering “Talk” Time is essential.

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

JustCall

JUNE 26, 2023

We will cover various aspects, including the significance of promptly responding to leads, best practices for engaging with prospects, effective techniques for closing deals, and an exploration of software solutions that can assist and enhance the lead conversion process. So, how exactly can you achieve this?

Real estate 52

Real estate Marketing Scripts Personalization 52

Callminer

MAY 11, 2020

While following best practices for hiring and training employees who are the right fit for your company is crucial, that doesn’t always mean that problems will never arise. When they’ve calmed down, agree with them but give constructive criticism. Never, ever challenge them or antagonize them when they are in full rage mode.

Management 273

Management Customer Experience Customer Service Coaching 273

The Northridge Group

MAY 2, 2023

To get a handle on ChatGPT, its implications, benefits, challenges, and best practices for contact centers we had a virtual conversation recently with Nathan Hart, Senior Director of Technology, Solutioning & Data Analytics, The Northridge Group. and most recently (at presstime) GPT-4.

Contact Center 67

Contact Center B2C Chatbots B2B 67

AWS Machine Learning

AUGUST 1, 2023

These models can be fine-tuned and deployed to endpoints under your AWS account, giving you full ownership of model weights and script codes. As a best practice, let’s save our work for future use. Resources For the full script discussed in this post and some sample data, refer to the GitHub repo.

Healthcare 75

Healthcare APIs Scripts Engineering 75

AWS Machine Learning

JANUARY 8, 2024

The first allows you to run a Python script from any server or instance including a Jupyter notebook; this is the quickest way to get started. The second approach is a turnkey deployment of various infrastructure components using AWS Cloud Development Kit (AWS CDK) constructs. We have packaged this solution in a.ipynb script and.py

Scripts 94

Scripts Construction APIs Healthcare 94

LiveChat

DECEMBER 14, 2016

I’ve round up a couple of tips and best practices customer service representative should know when working in support or sales. The same logic applies when you construct your knowledge base : you start with discussing the most common problems first to help the largest number of customers. It’s definitely a daunting task.

Customer Service 57

Customer Service Scripts Construction CRM 57

AWS Machine Learning

SEPTEMBER 1, 2023

Some models may be trained on diverse text datasets like internet data, coding scripts, instructions, or human feedback. We use the question “What if the Suez Canal had never been constructed?” The response is as follows: Question: What if the Suez Canal had never been constructed?

Engineering 110

Engineering Accountability Construction APIs 110

Toister Performance Solutions

AUGUST 7, 2018

The revision included a tighter script, new scenes, and re-shooting the entire thing. Some people did have some constructive feedback, and my analysis quickly revealed three clear themes: Theme #1: The course is too long. million views. Many of the revisions I made came directly from level one feedback.

Feedback 48

Feedback Surveys Scripts Education 48

AWS Machine Learning

JUNE 21, 2023

Lifecycle configurations are shell scripts triggered by Studio lifecycle events, such as starting a new Studio notebook. AWS CDK constructs are the building blocks of AWS CDK applications, representing the blueprint to define cloud architectures. AWS CDK constructs The file we want to inspect is aws_sagemaker_lifecycle.py.

Construction 84

Construction Scripts Engineering Accountability 84

CCNG

JUNE 5, 2024

When surveying your customers, do they get the impression that you want their honest feedback, even if it is constructive and not artificially loaded with the top ratings? Survey Best Practices Now, let’s discuss how you can build a feedback program that truly drives improvements in your organization. Keep it short!

Surveys 195

Surveys Construction CCNG Feedback 195

AWS Machine Learning

MARCH 15, 2023

The best practice for migration is to refactor these legacy codes using the Amazon SageMaker API or the SageMaker Python SDK. SageMaker runs the legacy script inside a processing container. SageMaker takes your script, copies your data from Amazon Simple Storage Service (Amazon S3), and then pulls a processing container.

Scripts 126

Scripts APIs Engineering Construction 126

Callminer

OCTOBER 3, 2019

They can handle constructive criticism without taking it personally, and they’ll be honest if you ask them questions about how things can run better. Traditionally, call centers have supplied their agents with scripts to work from and many companies still use this procedure. Creativity can be useful.

Call Center 186

Call Center Morale Employee engagement Customer centricity 186

Quality Contact Solutions

DECEMBER 31, 1969

In Part 2 , we discussed how to write an effective script that delivers a powerful nutshell message with a clear WIIFM (What’s in it for me?). One of our good segments is construction. The NAICS code for construction starts with 23. By narrowing down to the type of construction, we can get better results.

Telemarketing 56

Telemarketing Best practices Construction B2B 56

Service Agility

MARCH 17, 2018

While few contact centers do it, a best practice is to allow the second rep to change the status, and have that change immediately trigger an alert that forwards the case to a specialist for review. Customers calling back on previously closed cases represent the most important FCR opportunities.

Contact Center 40

Contact Center CRM Construction Metrics 40

Balto

FEBRUARY 6, 2023

When I worked in service roles, I had a script, and I knew what I had to do to have a successful social interaction with a customer. This helped me build confidence through a body of evidence — you use your script correctly as a waitress and you get a dopamine hit in the form of a tip. Retrieved February 7, 2023, from [link] Balto.

Contact Center 52

Contact Center Coaching Surveys Scripts 52

Nicereply

NOVEMBER 7, 2023

Here’s how to give constructive and actionable negative feedback with many real-world negative performance feedback examples, so you can improve how you phrase and approach it. It turns vague feedback into constructive negative feedback. 3) “You rely too heavily on macros / scripted responses.”

Feedback 59

Feedback Construction Scripts Engineering 59

AWS Machine Learning

MAY 30, 2024

AWS Prototyping developed an AWS Cloud Development Kit (AWS CDK) stack for deployment following AWS best practices. Business metadata can be constructed using services like Amazon DataZone. A lightweight approach was taken to quickly build the required technical and business catalogs using custom scripts.

Real estate 112

Real estate APIs Metrics Construction 112

Comm100

OCTOBER 30, 2017

In an effort to help address some of these gaps, I have prepared a list of some of the common issues I’ve come across over my years in the industry, as well as some best practice tips and suggestions on how to resolve these problems. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.

Best practices 46

Best practices Contact Center Management outsourcing 46

AWS Machine Learning

AUGUST 10, 2023

As recommended by AWS as a best practice , customers have used separate accounts to simplify policy management for users and isolate resources by workloads and account. You can deploy the management account resources by running the following command: /scripts/organization-deployment/deploy-management-account.sh aws/config.

Scripts 80

Scripts Accountability Metrics APIs 80

Callminer

APRIL 30, 2020

Set time limit and end the interaction, when the customer refuses to act constructively. ” – Gregory Ciotti, Go-To Scripts for Handling 10 Tricky Customer Service Scenarios , Help Scout; Twitter: @helpscout. Working from scripts can be helpful, but isn’t enough to turn a decent employee into a great company advocate.”

Customer Service 273

Customer Service Scripts Construction Feedback 273

AWS Machine Learning

SEPTEMBER 18, 2023

The combination of Ray and SageMaker provides end-to-end capabilities for scalable ML workflows, and has the following highlighted features: Distributed actors and parallelism constructs in Ray simplify developing distributed applications. In the following code, the desired number of actors is passed in as an input argument to the script.

Scripts 107

Scripts APIs Government Construction 107