Quality Contact Solutions

DECEMBER 31, 1969

In Part 2 , we discussed how to write an effective script that delivers a powerful nutshell message with a clear WIIFM (What’s in it for me?). One of our good segments is construction. The NAICS code for construction starts with 23. By narrowing down to the type of construction, we can get better results.

Telemarketing 56

Telemarketing Best practices Construction B2B 56

AWS Machine Learning

MARCH 15, 2023

The best practice for migration is to refactor these legacy codes using the Amazon SageMaker API or the SageMaker Python SDK. SageMaker runs the legacy script inside a processing container. SageMaker takes your script, copies your data from Amazon Simple Storage Service (Amazon S3), and then pulls a processing container.

Scripts 124

Scripts APIs Engineering Construction 124

AWS Machine Learning

JUNE 21, 2023

Lifecycle configurations are shell scripts triggered by Studio lifecycle events, such as starting a new Studio notebook. AWS CDK constructs are the building blocks of AWS CDK applications, representing the blueprint to define cloud architectures. AWS CDK constructs The file we want to inspect is aws_sagemaker_lifecycle.py.

Construction 83

Construction Scripts Engineering Accountability 83

AWS Machine Learning

JANUARY 8, 2024

The first allows you to run a Python script from any server or instance including a Jupyter notebook; this is the quickest way to get started. The second approach is a turnkey deployment of various infrastructure components using AWS Cloud Development Kit (AWS CDK) constructs. We have packaged this solution in a.ipynb script and.py

Scripts 97

Scripts Construction APIs Healthcare 97

Quality Contact Solutions

OCTOBER 19, 2022

Yes, it would help if you came into a call as prepared as possible, but remember that the other person on the line doesn’t know your script. Make sure to include answers to these questions in your conversations: Who am I? Furthermore, call scripts or guidelines address questions as accurately and quickly as possible.

Call Center 98

Call Center Scripts Telemarketing Best practices 98

Balto

JULY 7, 2022

When agents intentionally go off script, it’s because they are improvising to get a better call outcome and should be encouraged. In 2022, we published our findings on why agents intentionally go off their scripts. Why Agents Go Off Script. Figure 3: Why do agents go off script? Key Takeaways.

Scripts 52

Scripts Coaching Surveys Construction 52

Callminer

MAY 11, 2020

While following best practices for hiring and training employees who are the right fit for your company is crucial, that doesn’t always mean that problems will never arise. When they’ve calmed down, agree with them but give constructive criticism. Never, ever challenge them or antagonize them when they are in full rage mode.

Management 273

Management Customer Experience Customer Service Coaching 273

AWS Machine Learning

OCTOBER 2, 2023

For more information about best practices, refer to the AWS re:Invent 2019 talk, Build accurate training datasets with Amazon SageMaker Ground Truth. With this format, we can easily query the feature store and work with familiar tools like Pandas to construct a dataset to be used for training later.

Scripts 102

Scripts Construction Engineering APIs 102

JustCall

DECEMBER 10, 2020

Below are 11 call center training tips and best practices to ensure your agents can deliver a positive customer experience. Call Center Agent Training Best Practices. If there are any loose ends, constructive criticism is done to put things back to track and performing. Ensures skillful handling of critical issues.

Best practices 52

Best practices Call Center Sales Average Handle Time 52

AWS Machine Learning

JANUARY 17, 2023

AWS CDK constructs are the building blocks of AWS CDK applications, representing the blueprint to define cloud architectures. This development approach can be used in combination with other common software engineering best practices such as automated code deployments, tests, and CI/CD pipelines. AWS CDK scripts.

Construction 78

Construction Engineering Automotive Scripts 78

AWS Machine Learning

NOVEMBER 22, 2023

In this post, we discuss how M5 was able to reduce the cost to train their models by 30%, and share some of the best practices we learned along the way. Training script Before starting with model training, we need to make changes to the training script to make it XLA compliant.

Scripts 100

Scripts Engineering Best practices Construction 100

AWS Machine Learning

OCTOBER 24, 2024

The agent can recommend software and architecture design best practices using the AWS Well-Architected Framework for the overall system design. Use case 2 – If you want recommendations on design best practices, look up the AWS Well-Architected Framework knowledge base (knowledge base 2). What are some S3 best practices?

APIs 82

APIs Best practices Construction Engineering 82

Quality Contact Solutions

JUNE 24, 2021

So it is time for call centers to flip the script and change that perception. Leverage best practices from the top performing agents and train the rest of the team on what they are doing and how they’re doing it. To offer constructive feedback, you need to understand where your agents are struggling and how they could improve.

Call Center 89

Call Center Customer Experience Telemarketing Best practices 89

JustCall

JULY 29, 2021

Sales managers can also use call recordings in building powerful sales scripts, and pitches. Is there a winning cold calling script I can use?". What is the best way to build rapport with prospects?" . In sales coaching, this takes the shape of managers sitting down with agents and running through their scripts.

Coaching 86

Coaching Sales Scripts Construction 86

Comm100

OCTOBER 30, 2017

In an effort to help address some of these gaps, I have prepared a list of some of the common issues I’ve come across over my years in the industry, as well as some best practice tips and suggestions on how to resolve these problems. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.

Best practices 49

Best practices Contact Center Management outsourcing 49

AWS Machine Learning

MARCH 23, 2023

To learn more about real-time endpoint architectural best practices, refer to Creating a machine learning-powered REST API with Amazon API Gateway mapping templates and Amazon SageMaker. Applications and services can call the deployed endpoint directly or through a deployed serverless Amazon API Gateway architecture. resource("s3").Bucket

Scripts 103

Scripts APIs Government Analytics 103

AWS Machine Learning

FEBRUARY 13, 2023

In this post, we enable the provisioning of different components required for performing log analysis using Amazon SageMaker on AWS DeepRacer via AWS CDK constructs. An administrator can run the AWS CDK script provided in the GitHub repo via the AWS Management Console or in the terminal after loading the code in their environment.

Scripts 73

Scripts Best practices Transportation Construction 73

Totango

SEPTEMBER 13, 2022

A customer success playbook is a set of best practices, key performance indicators, workflows, templates, and monitoring tools designed to ensure that clients achieve desired outcomes from using your product at each stage of their customer journey. Automate best practices that promote better customer experiences.

SaaS 90

SaaS Upselling Best practices Customer retention 90

AWS Machine Learning

NOVEMBER 14, 2024

It also helps achieve data, project, and team isolation while supporting software development lifecycle best practices. Create a use case or model stage governance construct with the preceding set of attributes and drive your deployment and governance workflows using this table. To get started, set-up a name for your experiment.

Government 78

Government Management APIs Accountability 78

AWS Machine Learning

AUGUST 10, 2023

As recommended by AWS as a best practice , customers have used separate accounts to simplify policy management for users and isolate resources by workloads and account. You can deploy the management account resources by running the following command: /scripts/organization-deployment/deploy-management-account.sh aws/config.

Scripts 78

Scripts Accountability Metrics APIs 78

AWS Machine Learning

MAY 30, 2024

AWS Prototyping developed an AWS Cloud Development Kit (AWS CDK) stack for deployment following AWS best practices. Business metadata can be constructed using services like Amazon DataZone. A lightweight approach was taken to quickly build the required technical and business catalogs using custom scripts.

Real estate 114

Real estate APIs Metrics Construction 114

AWS Machine Learning

APRIL 19, 2024

The Kubernetes semantics used by the provisioners support directed scheduling using Kubernetes constructs such as taints or tolerations and affinity or anti-affinity specifications; they also facilitate control over the number and types of GPU instances that may be scheduled by Karpenter.

Metrics 109

Metrics APIs Scripts Construction 109

Callminer

OCTOBER 3, 2019

They can handle constructive criticism without taking it personally, and they’ll be honest if you ask them questions about how things can run better. Traditionally, call centers have supplied their agents with scripts to work from and many companies still use this procedure. Creativity can be useful.

Call Center 186

Call Center Morale Employee engagement Customer centricity 186

AWS Machine Learning

SEPTEMBER 18, 2023

The combination of Ray and SageMaker provides end-to-end capabilities for scalable ML workflows, and has the following highlighted features: Distributed actors and parallelism constructs in Ray simplify developing distributed applications. In the following code, the desired number of actors is passed in as an input argument to the script.

Scripts 109

Scripts APIs Government Construction 109

AWS Machine Learning

APRIL 10, 2023

Within the realm of architectural design, Stable Diffusion inpainting can be applied to repair incomplete or damaged areas of building blueprints, providing precise information for construction crews. You have to run end-to-end tests to make sure that the script, the model, and the desired instance work together efficiently.

Scripts 79

Scripts APIs Construction Finance 79

Nicereply

NOVEMBER 7, 2023

Here’s how to give constructive and actionable negative feedback with many real-world negative performance feedback examples, so you can improve how you phrase and approach it. It turns vague feedback into constructive negative feedback. 3) “You rely too heavily on macros / scripted responses.”

Feedback 59

Feedback Construction Scripts Engineering 59

NobelBiz

MARCH 14, 2022

It is possible, though, if you use the proper best practices and the right software. Outbound call scripts are important but are they vital? Scripts can assist outbound agents in better remembering information, avoiding mistakes, and being consistent. Think of scripts as a guide instead of a map.

Contact Center 52

Contact Center Scripts Average Handle Time Cloud contact 52

JustCall

MARCH 22, 2022

In this article, we will look at some of the industry tools, best practices, sales techniques, and much more to accelerate your sales team’s success. Sales coaching provides a space for managers and leaders to point out gaps in an agent’s performance and deliver constructive feedback. Sales Coaching Best Practices.

Coaching 52

Coaching Sales Scripts Construction 52

AWS Machine Learning

JULY 8, 2022

SageMaker enables you to implement MLOps best practices throughout the ML lifecycle, and provides templates and toolsets to reduce the undifferentiated heavy lifting to put ML projects in production. MLOps best practices with SageMaker. After you have a solid model, you can adopt the MLOps best practices with SageMaker.

Best practices 79

Best practices Scripts Construction Management 79

LiveChat

DECEMBER 14, 2016

I’ve round up a couple of tips and best practices customer service representative should know when working in support or sales. The same logic applies when you construct your knowledge base : you start with discussing the most common problems first to help the largest number of customers. It’s definitely a daunting task.

Customer Service 57

Customer Service Scripts Construction CRM 57

AWS Machine Learning

NOVEMBER 26, 2024

Solution overview The solution constitutes a best-practice Amazon SageMaker domain setup with a configurable list of domain user profiles and a shared SageMaker Studio space using the AWS Cloud Development Kit (AWS CDK). is the CDK entry point script that deploys two stacks in sequence.

Construction 71

Construction Scripts Engineering Government 71

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement.

Management 207

Management Customer Service Consulting Consulting 207

Calltools

MARCH 3, 2021

You need to make certain that any lead list comes from following best practices. Once you have completed your initial preparations, you are ready to construct your strategy for successfully executing your outbound campaign. Choosing the right dialer type depends on your campaign, scripts, and demographics.

Scripts 52

Scripts Telemarketing Real estate Construction 52

JustCall

MARCH 9, 2023

In this article, we will look at useful AI coach strategies and practical best practices to excel agent performance in 2023. Improve performance by gaining access to useful documentation such as best practices, approved scripts, how-to videos, and more 5.

Coaching 52

Coaching Call Center Construction Best practices 52

Vistio

JULY 1, 2024

Theoretical Knowledge vs. Practical Application: Training programs are often rich in theoretical knowledge, focusing on company policies, product details, and scripted interactions. Continuous Support and Feedback**: Provide ongoing support and constructive feedback even after agents start taking live calls.

Contact Center 52

Contact Center Coaching Construction Scripts 52

AWS Machine Learning

SEPTEMBER 28, 2023

For more complex use cases, consider using PyTorch or other PyTorch-based libraries to construct a more customized TCN that aligns with your specific needs. Model evaluation The models undergo training and hyperparameter tuning, and are subsequently evaluated via the evaluate.py RMSE is used to assess the accuracy of the predictions.

Engineering 98

Engineering Metrics Construction Government 98

Vistio

JUNE 11, 2024

This paradox occurs because traditional training methods focus heavily on theoretical learning, with insufficient emphasis on practical application. Agents are taught procedures, scripts, and systems, but they don’t get enough opportunities to put this knowledge into practice in a controlled, supportive environment.

Construction 52

Construction Contact Center Scripts Feedback 52