ClearAction

OCTOBER 10, 2017

In my 2015 Customer Experience Transformation talk show with Eric Wansong, VMware’s Vice President of Customer Advocacy, he explained how his team adds strategic value across all company departments. These firms comprised the best-practice profile in the four-year study conducted by ClearAction.

B2B 83

B2B Customer Experience Customer advocacy Best practices 83

Monet Software

MARCH 26, 2020

We ask what data is important to you for migration and offer consulting services to help you determine what data needs migrating to achieve your business goals. Pro Tip: Your move to the cloud provides the perfect opportunity to reevaluate coaching best practices and recalibrate your coaching between managers.

Coaching 71

Coaching outsourcing Strategic Value contact center solutions 71

ChurnZero

JANUARY 4, 2019

So, without further ado, here are twenty-two trends, best practices and predictions for the year ahead. Customers will be tired of managing an overwhelming number of subscriptions, and as a result, Customer Success teams need to focus even more on customer engagement and demonstrating value. A CX Consulting.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

CSM Practice

OCTOBER 7, 2019

At CSM Practice , we create playbooks that are well defined based on best practices for our clients. Other criteria could include the number of licenses, geo-location, strategic value, service package, etc. RACI stands for: Responsible, Accountable, Consulted, and Informed. Staffing Model.

Accountability 40

Accountability Strategic Value Consulting Consulting 40

ChurnZero

JANUARY 4, 2019

So, without further ado, here are twenty-two trends, best practices and predictions for the year ahead. Customers will be tired of managing an overwhelming number of subscriptions, and as a result, Customer Success teams need to focus even more on customer engagement and demonstrating value. A CX Consulting.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

CSM Practice

FEBRUARY 20, 2020

Value; Prove quantitative and strategic value delivered. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. 3 New Customer Onboarding Best Practices: [link]. Driving Customers to Become Best In Class: [link].

Analytics 52

Analytics Customer centricity Metrics Accountability 52

SmartKarrot

JUNE 16, 2020

A list of Top 8 SaaS Account Management Best Practices to help you grow your existing accounts and increase revenue. #1 1 Define Key or Strategic Accounts. Quarterly Business Reviews occurring regularly without adding value does not help the customer, and has waning participation interest. 2 Focus on Customer Success.

Best practices 10

Best practices SaaS Accountability Management 10