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Outbound Call Center Tips & Best Practices

Callminer

Download the report, The Insider’s Guide to Outbound Contact Centers , to leant more about the outbound calling marketplace, as well as best practices for outbound contact centers. To help your outbound calling operation overcome these kinds of obstacles, we’ve rounded up a selection of immensely useful tips below.

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Business Process Outsourcing Tips & Resources

Callminer

In this article, we discuss BPO as a flexible tool for businesses to use and many helpful tips for doing so. However, getting the Business Process Outsourcing (BPO) approach to task delegation just right can be tricky in practice. Business Process Outsourcing Tips. Read on to learn how BPO works. Twitter: @cgsinc.

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Top 5 Customer Service & CX Articles for Week of October 28, 2024

ShepHyken

There are best practices and guidelines from leading business consulting organizations like McKinsey and Accenture. This article gives us a fresh and in-depth look at the consequences of the benefits and pitfalls of ignoring messages, responding to them, deleting them, and more.

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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite.

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5 Top Customer Service Articles for the Week of April 29, 2019

ShepHyken

(TruRating) Over the last three months, we’ve been speaking to some of the best minds working in the field today. Here’s a selection of tips for anyone looking to close the gap between the theoretical and the actual operationalization of customer experience best practices. My Comment: I love this special report.

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Guest Post: How to Design a Customer Success Program That Works

ShepHyken

Provide them with checklists, guides, and best practices. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Encourage shadowing experienced account managers who can disseminate their best tips and tricks.

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5 Top Customer Service Articles of the Week 11-8-2021

ShepHyken

Impressed by the genius of Van Gogh, pretend you could hire him as your customer experience consultant. 7 Best Practices to Handle (and Ace) Customer Interactions by Aayushi Sanghavi. (G2) And, even though the title reads “Seven Best Practices to Handle Customer Interactions,” there is much more than just that.