Talkdesk

SEPTEMBER 2, 2015

To that end, we host a Customer Spotlight webinar series to explore advances in this field. Shamia began the webinar by tracing the evolution of customer service up to its current state, in which customers demand effortless service in real-time. In the modern consumer landscape, customer service is more important than ever.

Best practices 68

Best practices Customer Service Surveys call center software 68

LiveChat

OCTOBER 5, 2018

Post-click landing pages (standalone pages that prospects land on after clicking an ad or search result) are the best marketing asset to create a great first impression and generate conversions — but only if designed correctly. Fortunately, there are some landing page best practices to help you generate maximum results.

Best practices 62

Best practices Real estate Education Advertising 62

Callminer

JULY 15, 2019

We hope you join us for Webinarstock and the times of all the webinars at the bottom of the post, make sure to pick some interesting topics and circle the time on your calendar! Generate and Accelerate ROI with Speech Analytics and Consulting Services featuring Ember Services. Thursday, July 25th Customer Experience.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

NICE inContact

OCTOBER 29, 2018

Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a decision framework to help contact center leaders navigate this process with confidence.

Best practices 48

Best practices Contact Center Contact center software contact center solutions 48

Totango

MARCH 8, 2022

Providing a forum to share CS strategies, tips, and best practices. Hosting CS webinars, teleconferences, and seminars. It also seeks to stimulate discussion of best practices. CSM Practice. CSM Practice is a CS consulting firm that serves technology and services organizations.

Best practices 122

Best practices SaaS B2B Marketing 122

Aspect

OCTOBER 31, 2019

Introducing the Best of ACE 2019 Webinar series. Outbound Strategies and Best Practices. Presented by: Mary Ward, Senior Solutions Consultant, Aspect and Carel Warfield, Senior Solutions Consultant, Aspect. Presented by: Michael Cavataio, Business Application Consultant, Aspect. LEARN MORE.

Multichannel 48

Multichannel Consulting Consulting Analytics 48

Calabrio

JUNE 29, 2020

We evaluated our existing technology stack to see how we could use it even more effectively , turned on-site traditions into virtual events for the whole team , promoted the exchange of remote – working best practices and stories , and creat e d a diverse range of communication channels, to name a few initiatives. .

Best practices 105

Best practices Employee engagement Consulting Consulting 105

ClientSuccess

JULY 14, 2017

This live webinar is over and is now available as a recorded version. Webinar Details. This webinar involved live participant involvement on customer success best practices & strategy and took place on Tuesday, July 25th at 11am MT. Register for the recorded webinar here: The Customer Success Trust Framework.

SaaS 41

SaaS Best practices Consulting Consulting 41

ClientSuccess

JULY 5, 2019

For this reason, tech-touch accounts need someone with the skills and experience to create one-to-many programs, such as webinars, email campaigns, and more. Type #2 – Mid-Touch Customers: Solution Consulting. The post Best Practices for Sourcing Your Customer Success Team Internally appeared first on ClientSuccess.

Best practices 41

Best practices Consulting Consulting Accountability 41

Calabrio

NOVEMBER 1, 2016

Recently, I co-hosted a webinar with Donna Fluss, President of DMG Consulting, titled “Speech Analytics: Best Practices and Pitfalls to Avoid.” Watch the full webinar. While many companies know that speech analytics is something they should do, the question we hear most often is: where do I start?

Analytics 81

Analytics Contact Center Consulting Advertising 81

ChurnZero

NOVEMBER 26, 2024

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. Familiarity with customer success frameworks, metrics, and best practices.

SaaS 52

SaaS Upselling Enterprise industry standards 52

ClientSuccess

OCTOBER 8, 2018

ClientSuccess will host Greg Daines (The Churn Whisper), Founder and CEO at Client Velocity , for this month’s customer success webinar series: The One Question that Will Transform Your Customer Success Strategy. Greg Daines, the webinar presenter, is highly-rated speaker at the CS100 Summit , a Customer Success Leadership Summit.

Customer centricity 40

Customer centricity SaaS Best practices Consulting 40

Fonolo

MARCH 6, 2019

Since brands acknowledge that customers still make significant use of the voice channel and have responded by keeping call centers in place, they require professional support and information exchange to keep them in the know on best practices and latest trends. CCNG does just that.

CCNG 102

CCNG Customer Service Education Contact Center 102

Cincom

FEBRUARY 21, 2025

Continuous learning through periodic coaching sessions, webinars, and refresher courses ensures that users stay up to date. Implementing best practices tailored to different sales roles and learning styles enhances adoption and long-term success. Explore our CPQ training resources or schedule a consultation with our experts.

Sales 40

Sales Gamification Finance Best practices 40

Totango

APRIL 4, 2024

I recently hosted a webinar with four leaders from our team to learn how they work together to bolster retention, expansion, and upsells as a truly unified CS and sales front. Read on for three key takeaways from this discussion, or listen to the no-holds-barred conversation by watching the full webinar on-demand.

Sales 94

Sales Upselling Accountability SaaS 94

Eptica

JANUARY 29, 2020

Date: Wednesday, January 29, 2020 Author: Anne-Merete Jensen - Senior Business Consultant The changing role of the customer service agent. Published on: January 29, 2020. Share this page on: Tweet. You might also be interested in these posts: 3 customer churn symptoms and cures. 4 ways to differentiate with superior email customer service.

Customer Service 79

Customer Service Self service Best practices Consulting 79

COPC

APRIL 1, 2024

In our consulting work, we have seen a dramatic increase in organizations deploying these virtual guides for self-paced, continuous training sessions. Bot-Based Training Perhaps the most notable trend we’ve seen in our consulting work is the emergence of bot-based training systems.

Customer Experience 88

Customer Experience Gamification Benchmark Chatbots 88

CSM Magazine

OCTOBER 24, 2018

Best Practices. Some of the best practices in customer service training include putting the customer service reps in a real-world training simulation where they can be accessed on how well they perform in situations that come up in real life situations. Anand Srinivasan is a marketing consultant. About the Author.

Customer Service 73

Customer Service Best practices Construction Customer Care 73

ChurnZero

APRIL 22, 2022

Tech-touch strategies can emulate the best parts of human-led interaction while compensating for its constraints: our inability to multi-task, be everywhere at the same time, and remember everything. Customers can tick off assigned tasks, such as watching a webinar or completing a training course.

Accountability 98

Accountability Consulting Consulting Best practices 98

ClientSuccess

JANUARY 3, 2023

Learn more about the power of building trust with your clients in this webinar. According to a recent article on Glide Consulting , a good strategic conversation between a CSM and customer: • Always puts the customer first, not the company. Additionally, ask customers why they either do or don’t refer your product or service.

Best practices 81

Best practices Consulting Consulting Metrics 81

ChurnZero

NOVEMBER 22, 2019

Upcoming Webinar: New Manager’s Guide for a Customer Success Strategy Implementation. Speaker Bio: Emilia D’Anzica is a Customer Success and Account Management Growth Consultant and Partner at Winning by Design. I hope you can join us in October 2020. You Mon CEO, ChurnZero.

Chief Customer Officer 17

Chief Customer Officer Education Upselling SaaS 17

AWS Machine Learning

JUNE 27, 2023

That is where Provectus , an AWS Premier Consulting Partner with competencies in Machine Learning, Data & Analytics, and DevOps, stepped in. To learn more about the Provectus ML infrastructure and MLOps, visit Machine Learning Infrastructure and watch the webinar for more practical advice.

Engineering 120

Engineering APIs Scripts Entertainment 120

REVE Chat Blog

APRIL 29, 2020

Let us take the example of Babylon Health , a famous British online subscription service that used chatbots to offer consultation based on personal medical history, and also can connect you with a live video consultation from a doctor. You can deliver hybrid support by giving the best experience of both worlds. .

Chatbots 119

Chatbots Education Real estate Sales 119

COPC

OCTOBER 26, 2023

Related CX Technology Consulting Fusing technology and expertise to design and deliver exceptional service journeys. This is achieved by empowering and inspiring teams, instituting sound processes grounded in best practices, and employing cutting-edge technology. Great brands surpass their competitors through superior CX.

Technology 76

Technology Customer Experience APIs Consulting 76

Customer Interactions

JUNE 5, 2014

I was asked a few weeks back to host a webinar. My methodology was simple: I interviewed organizations and consultants that had implemented PSIM to gather the lessons they learned along the way. The result is list of best practices that were commonsensical, but surprisingly insightful as well.

Best practices 31

Best practices Feedback Consulting Consulting 31

Education Services Group

OCTOBER 25, 2022

Is Professional Services offering high quality, trustworthy, consulting services. Watch the recording of this webinar to catch up on the full conversation! The post Webinar Q&A Recap: The Economy & Customer Success – The Impact & What to Do About It appeared first on ESG. It goes on and on.

Marketing 52

Marketing Sales Customer centricity Coaching 52

COPC

JULY 8, 2021

He became a Certified COPC CX Implementation Leader in May, upon graduating from the COPC® Best Practices for Customer Experience Operations training. Our flagship course, COPC Best Practices for Customer Experience Operations (BPCX), has been attended by thousands of leaders worldwide. At COPC Inc., The post COPC Inc.

Best practices 52

Best practices Contact Center outsourcing Quality management 52

Quality Contact Solutions

DECEMBER 31, 1969

Other lead sources to consider are whitepaper and eBook downloads, cold call lists, customer referrals, partner referrals, trade conference attendance, social media, and webinar attendees. Customers follow different purchasing paths when they are considering licensing a $5,000 consulting service versus a $200,000 hardware spend.

Telemarketing 74

Telemarketing Automotive Best practices Sales 74

Amity

APRIL 7, 2017

Register for the webinar! As such, Retention Rate best helps the board of directors understand the impact that the customer success team has on the company’s overall financial goals. Register for the webinar! Register for the webinar! Step 2: Metrics. Step 3: Asking for additional budget.

Chief Customer Officer 67

Chief Customer Officer Metrics Consulting Consulting 67

ClientSuccess

MAY 17, 2022

Here are some recognized NPS benchmarks to measure your score against: Consulting – 62. You can learn more about NPS and find new ways to optimize your customer success strategy with these additional resources from ClientSuccess : Webinar: Using Your NPS Campaign to Power Your Business. So what does your NPS score mean?

Benchmark 52

Benchmark B2B SaaS Metrics 52

NobelBiz

NOVEMBER 6, 2023

If you’re serious about boosting your operational efficiency, watch the on-demand version of our roundtable webinar, “Decoding the CCaaS Migration Dilemma: A Roadmap to Success.” Learn to navigate common challenges and embrace best practices for a seamless transition.

Call Center 105

Call Center Interactive Voice Response Customer Service Contact Center 105

Quiq

OCTOBER 7, 2021

To answer this question, the Quiq team recently sat down with Katie Osberg at Google for a webinar discussion on what are some of the successful strategies and how different retail teams should use Google’s Business Messages. But which teams stand to gain the most, in both the short and long term, from this new messaging channel?

Marketing 52

Marketing Customer Service Consulting Consulting 52

ChurnZero

MARCH 13, 2020

Now, this isn’t an argument to entirely do away with QBRs, but rather, to question if and why you’re blindly following a best practice that may no longer be relevant to your customers’ success. To learn more about how to unpack the power of the Executive Business Review, register for our webinar on March 31 st at 2 p.m.

Metrics 59

Metrics Consulting Consulting Coaching 59

ChurnZero

DECEMBER 29, 2020

In this article, we question the “Q” in QBR and if Customer Success teams are blindly following a best practice that may no longer be relevant to their customers’ success. Customers don’t value your word, which as consultants, is how you effect change to drive success.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

ChurnZero

MARCH 3, 2020

Combining TSIA’s Customer Success research and advisory with the expert knowledge of the industry’s top thought leaders, you’ll learn; how to monetize CS at scale, how to think digital first in CS engagement models, value realization and CS talent acquisition and management best practices. See you out on the road!

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

ChurnZero

NOVEMBER 27, 2019

The Customer SuccessCon event series provides an intimate setting to learn, share best practices and speak freely and openly about the current state of Customer Success. . Upcoming Webinar: New Manager’s Guide for a Customer Success Strategy Implementation. Top Five Customer SuccessCon Berkeley 2019 Takeaways.

Chief Customer Officer 75

Chief Customer Officer SaaS Education Metrics 75

ClearAction

DECEMBER 28, 2016

Find interesting ways to wallpaper employees’ world in digesting customers’ realities: podcasts, videos, live webinars, posters, customer reality space, shadowing, rotation, blurbs in all existing events and communications, etc. 1 ClearAction Business-to-Business Customer Experience Management Best Practices Study, 2010-2013.

Feedback 59

Feedback Employee engagement Best practices Consulting 59