LiveChat

OCTOBER 5, 2018

Post-click landing pages (standalone pages that prospects land on after clicking an ad or search result) are the best marketing asset to create a great first impression and generate conversions — but only if designed correctly. Fortunately, there are some landing page best practices to help you generate maximum results.

Best practices 62

Best practices Real estate Education Advertising 62

NICE inContact

OCTOBER 29, 2018

Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a decision framework to help contact center leaders navigate this process with confidence.

Best practices 48

Best practices Contact Center Contact center software contact center solutions 48

Totango

MARCH 8, 2022

Providing a forum to share CS strategies, tips, and best practices. It also seeks to stimulate discussion of best practices. CSM Practice. CSM Practice is a CS consulting firm that serves technology and services organizations. Professionals can share industry tips and best practices here.

Best practices 119

Best practices SaaS B2B Marketing 119

Callminer

MAY 11, 2020

While following best practices for hiring and training employees who are the right fit for your company is crucial, that doesn’t always mean that problems will never arise. Ahmed Ali is an Outreach Consultant at Centriq. “A AhmedAl65888881.

Management 273

Management Customer Experience Customer Service Coaching 273

Connecting the Dots

JUNE 30, 2021

Sixteen best practices for survey execution will ensure you field surveys and deliver an impactful product like a seasoned professional. The post Stop The Annual Do You Love Us Survey 16 Tactical Best Practices For Survey Execution first appeared on Customer Care Measurement & Consulting.

Best practices 62

Best practices Surveys Engineering Consulting 62

AWS Machine Learning

NOVEMBER 6, 2024

With Amazon Q Business , Hearst’s CCoE team built a solution to scale cloud best practices by providing employees across multiple business units self-service access to a centralized collection of documents and information. They set up a general bucket for all users and specific buckets tailored to each business unit’s needs.

Government 89

Government Best practices Self service Management 89

Fonolo

JANUARY 14, 2020

Jeannie Walters is the Chief Customer Experience Investigator and founder of 360Connext, a global consulting firm specializing in the customer experience. . Despite her unorthodox beginnings, Marsha is a very well-known customer service consultant. This white paper explores key areas that are sure to shake up the industry.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. Joe Bailey is the Business Development Consultant at My Trading Skills. Sue Andrews is the HR & Business Consultant at KIS Finance.

Management 207

Management Customer Service Consulting Consulting 207

Callminer

SEPTEMBER 14, 2020

Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. Carol Tompkins is the Business Development Consultant at AccountsPortal. Carol Tompkins. accountsportal.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Fonolo

AUGUST 29, 2018

Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers. The Need for Speed.

Contact Center 271

Contact Center Brand ambassadors Morale Telemarketing 271

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Joe is the Business Development Consultant at My Trading Skills , with over 17,000 unique visitors per month. “My Joe Bailey. MyTradingSkills.

Call Center 182

Call Center Management Scripts Coaching 182

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. Joe Bailey is the Business Development Consultant at My Trading Skills. Sue Andrews is the HR & Business Consultant at KIS Finance.

Management 182

Management Customer Service Consulting Consulting 182

Eptica

FEBRUARY 28, 2018

Patients who signed up to receive online consultations in the US then actually doubled the number of physical trips made to the doctors. To help brands better understand the need for both human agents and technology, Régine Vanheems has written a detailed white paper on the subject. Share this page on: Tweet.

Customer Service 62

Customer Service Banking Self service Best practices 62

Calabrio

JULY 29, 2016

Read this Calabrio sponsored white paper by DMG Consulting for best practices in analytics enabled quality assurance. The post Three Ways to Ramp Up Contact Center Quality Assurance appeared first on Calabrio.

Contact Center 56

Contact Center Analytics Coaching Self service 56

Education Services Group

AUGUST 27, 2018

Read about this study and others in our white paper, Neuroscience and Customer Success. Download our white paper, Neuroscience and Customer Success , to learn more about the implications discussed in this blog post. Download our Neuroscience and Customer Success white paper. Learn More! Download now!

outsourcing 51

outsourcing Consulting Consulting Management 51

Connecting the Dots

APRIL 3, 2024

Download the PDF version of this White Paper RETHINKING THE CURRENCY OF THE EMPLOYEE EXPERIENCE AS MEANINGFUL WORK & INTERNAL SERVICE FRUSTRATIONS By: John Goodman, Scott Broetzmann, and Ted Nardin “The annual employment survey needs to be retired. The reason companies do these surveys…remains as important as ever.

Surveys 62

Surveys Best practices Feedback Calibration 62

Connecting the Dots

APRIL 3, 2024

Download the PDF version of this White Paper RETHINKING THE CURRENCY OF THE EMPLOYEE EXPERIENCE AS MEANINGFUL WORK & INTERNAL SERVICE FRUSTRATIONS By: John Goodman, Scott Broetzmann, and Ted Nardin “The annual employment survey needs to be retired. The reason companies do these surveys…remains as important as ever.

Surveys 62

Surveys Best practices Feedback Calibration 62

ClearAction

FEBRUARY 7, 2016

Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. 70% of best-in-class adopters of customer experience management use customer feedback to influence strategic decisions, compared to half of industry-average organizations and 29% of laggards.(2).

Customer Experience 48

Customer Experience Customer centricity Employee engagement Enterprise 48

Connecting the Dots

APRIL 3, 2024

Download the PDF version of this White Paper In our work with more than one hundred organizations over the past five years, we have observed that ineffective customer onboarding (onboarding) is a principal cause of customer disenchantment that can precipitate significant and unnecessary customer churn. 5 Reichard, C. 2009, August 10).

Education 62

Education B2B Sales Surveys 62

Education Services Group

FEBRUARY 1, 2023

In case you wondered if this daily routine of beleaguered managers will change any time soon, the august management consulting firm, McKinsey, sees no escape. In our recent white paper “ How Long Does It Actually Take to Build a Customer Success Organization? ” Eureka (or whatever high-pitched scream a groundhog makes)!

Metrics 52

Metrics Construction Finance Upselling 52

Amity

FEBRUARY 10, 2017

I was a pre-sales consultant and focused on helping sales land customers. To learn more about Eloqua's Customer Success story, download our white paper: From $0 to $1 Billion, Scaling Customer Success at Eloqua. How is the Customer Success team structured at Oracle Marketing Cloud and has that evolved over the past years?

Marketing 80

Marketing Customer centricity Coaching Sales 80

Global Response

FEBRUARY 13, 2022

With a BPO call center, you’ll have access to the industry’s best technology—allowing you to optimize for important customer service KPIs and better understand customer data—without the expensive cost of financing it all yourself. Working with a BPO call center gives you the technology and processes, along with the expertise.

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62