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Role of VoIP and Contact Centers in Transforming Microfinance

Hodusoft

It requires significant investments in transportation, security, and staff training. Some of the sophisticated technologies include contact center software and VoIP technology. Define Clear Objectives First thing first; defining clear goals and objectives will provide better clarity for contact center operations.

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An Introduction to the Virtual Call Center

Noble Systems

The virtual call center means reduced expenses for rent and operating costs. Virtual contact center software also eliminates the need for almost all hardware — servers, a PBX, phone terminals, etc. – The call center industry especially is known for high employee attrition rates.

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A day in the life of a WFH contact center agent

Talkdesk

Today, with the increasing adoption of remote work, the idea of the “traditional” contact center is rapidly evolving. You, a freshly-minted contact center agent, are able to work from anywhere, logging into your contact center software to help customers wherever they are.

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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

And complying with government and industry regulations is mandatory for any contact center. Our Cloud contact center software NobelBiz Omni+ is fully compliant and features many advanced security measures to protect customer information and sensitive data.

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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

And complying with government and industry regulations is mandatory for any contact center. Our Cloud contact center software NobelBiz Omni+ is fully compliant and features many advanced security measures to protect customer information and sensitive data.

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Remote Work: The Dangerous Disconnect Between Contact Center Management and Agents

Playvox

The reasons for their sky-high job satisfaction with remote work center around money, productivity, and flexibility. Nearly all (91%) of agents cited saving money on things they don’t need anymore — like daily transportation to work, dining out while in the office, and office attire — as a top reason they preferred to work from home.

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Why Agent Assist Isn’t Successful

Balto

But you’re not familiar with the area, so you don’t know which route to take or which mode of transportation to choose. You know your goal, you have the tools to achieve it, but you still don’t know how best to go about it. We were, and very much remain, not computer scientists or software engineers. In 2017, we founded Balto.