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Call centers predict future call volumes and other metrics so demand can be better met and good service levels can be maintained with optimized resources. This article will discuss why forecasting is vital these days. Check out the bestpractices for increasing effectiveness. It covers key elements that improve accuracy.
For example, customer service is the workstream, but it has three workloads associated with it: 1. Support This breakdown of handle times is key to being able to create a multi-workloadforecast. How Does This Impact Omnichannel Forecasting? Forecast volumes are based on historical data. Complaints 2.
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