Noble Systems

SEPTEMBER 8, 2020

COVID-19 has forced many contact centers to quickly transition from onsite to, in some cases, fully remote operations. This blog compiles the top five best practices to help those who are transitioning to, or looking to maintain, an at-home workforce to achieve the best outcomes.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Monet Software

DECEMBER 17, 2020

Applying best practices for today’s connected world will help you communicate an authentic employer brand, get to know candidates’ skills and capabilities, and accelerate call center hiring decisions. Conclusion. Recruiting during COVID-19 isn’t a complete departure from recruiting at any other time.

Call Center 118

Call Center contact center workforce Contact Center Employee engagement 118

Noble Systems

APRIL 14, 2021

Rather than siloing information and data in separate areas, the unified virtual call center solution lets your systems work together. 5 Best Practices for Managing Employees in the Virtual Call Center. Many companies have transitioned to a virtual call center environment, thanks to the Covid 19 pandemic.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Playvox

MARCH 21, 2022

A 2020 Salesforce survey showed that Baby Boomers were nearly as likely to prefer working in the office (35%) as they were to prefer working from home (39%), making it imperative that you have a solid plan for managing your remote or hybrid contact center workforce.

Contact Center 82

Contact Center contact center workforce Coaching Surveys 82

Noble Systems

SEPTEMBER 29, 2020

Quality Management & Recording – Quickly evaluate customer interactions from all sides, recording voice and screens, as well as omnichannel sessions, for review and scoring, to ensure interaction quality and compliance with best practices. . BLOG: How Robotic Process Automation Can Augment Your Contact Center Workforce • read.

Management 86

Management Gamification Quality management Schedule adherence 86

Serenova

MARCH 23, 2020

With no indications that the effects of COVID-19 will abate anytime soon, the need to handle continued volume increases and effectively manage a fully functioning WFM contact center workforce is intensifying. This makes the speed of cloud deployment to address these needs critical.

Contact Center 80

Contact Center contact center workforce Government Healthcare 80

NICE inContact

JULY 17, 2019

Stream our recent webinar , in which Jill reveals the game-changers that make Frontline Group’s remote workforce a success. Relying on mobile call center agents presents unique obstacles and call for unique solutions. Agent workforce is now 98% mobile. Stream the webinar now. Interested in similar results?

Contact center software 54

Contact center software Contact Center outsourcing Best practices 54