CCNG
JANUARY 15, 2025
For decades, organizations have clung to the comfort of best practices, those tried-and-true methods that promise safe results. In a world thats constantly evolving, best is usually just a nicer way of saying barely keeping up. Why Best Practices Dont Cut It Anymore Best practices are like comfort food.
ShepHyken
DECEMBER 2, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies effectively integrate new technology into existing systems to enhance customer experience? Why is creating a frictionless customer experience important, and how can businesses achieve it?
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ShepHyken
APRIL 21, 2025
How do companies balance AI with the need for human empathy in customer service? Why is it crucial for companies to start implementing AI to improve customer experience? Top Takeaways As technology advances, the quality of customer experiences is gradually improving.
Callminer
DECEMBER 13, 2019
Most business invest time, effort and scrutiny on the customer experience. However, its internal equivalent – the employee experience – receives far less attention than it deserves in many organizations. They are far less likely to do so when their own experience is significantly less than optimal.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Throughout the course of the pandemic we have seen a dramatic shift in customer experience. More than ever, organizations are implementing digital channels in an attempt to better engage their customers and help employees sort through the mountains of customer inquiries. Customer preference and experience with AI.
ShepHyken
JANUARY 7, 2025
They work together to improve experiences for citizens by sharing the best practices. Unlike businesses that often compete, government entities frequently learn from each other and share strategies. This collaboration helps everyone benefit from successful approaches and avoid common problems.
Callminer
FEBRUARY 5, 2020
Customer Effort Score (CES) tallies up the overall difficulty customers had in using your services. Customer Experience. The metrics covered above can work well in this area, too, but the pair below are uniquely well-suited to revealing the details of your callers’ experiences with your company.
Speaker: Tom Lewis, CEO of SmartAction
However, a common concern exists among both contact centers and customers: does this switch to self-service degrade the quality of service? Join Tom Lewis, CEO of SmartAction, and learn 5 best practices that leading organizations are using to transform to AI self-service without compromising an ounce of Customer Experience (CX).
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Digital CX is an established practice. This eBook covers the impact of CX on location-based businesses, and shares best practices for collecting and turning feedback into data-driven actionable insights. It’s time to focus on brick-and-mortar!
Advertiser: Vanilla Forums
Best-selling author and customer experience thought leader Blake Morgan has put it all down on paper for you. Self-service can improve customer experience and simultaneously drive down costs. You can both boost your customer experience while spending less. That’s right. This eBook details it all!
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
In today's customer experience environment, many customers are looking to get immediate answers without having to talk to a live person. With so many options out there, how can you successfully add an Intelligent Virtual Assistant (IVA) to the phone channel to help your customers serve themselves?
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Contact center leaders understand that frontline agents need in-call guidance to manage complex calls and drive higher levels of employee and customer experience. Real-time agent assist technology is enabling leading contact centers to accomplish these goals.
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
How do companies add more channels and still deliver a great customer experience? Join us for an insightful webinar with Ron Dutta, Vice President at Support Services Group, to learn the best practices your organization can follow to make astute decisions about taking on new channels.
Speaker: Rosetta Carrington Lue, CEO, RCL Customer Experience Solutions, LLC
By investing and focusing on employee engagement, your company will be able to increase productivity, retain top talent, and increase your customers' experience. Best practices of successful employee engagement companies.And more! In this session, you will learn: The significance and importance of engaged employees.
Speaker: Gary Davis, SmartAction CEO
Understanding the work involved before and after you deploy a virtual agent makes all the difference between a poor customer experience and one that’s on par with your best live agent. You’ll learn: The internal stakeholders you need to involve and engage to make your conversational AI project a successful one.
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