CX Global Media

OCTOBER 10, 2018

By participating in this training with Penny, you’ll be best prepared to turn frontline leadership development into your strength. The best practices for selecting frontline leaders. Jim has authored nine ebooks regarding contact center quality, employee engagement, and customer-focused leadership development.

Coaching 263

Coaching Call Center Contact Center call center professionals 263

Nicereply

MAY 4, 2022

It is one of the most important ways you can build meaningful relationships with your customers, strengthen their trust in your brand, and ultimately drive new sales. This is why creating a stellar customer experience is essential for your eCommerce business. The Internet has made customer service a personalized experience.

Best practices 98

Best practices Self service Sales Surveys 98

SharpenCX

APRIL 8, 2020

And, what about the path it takes your customers to get real help? Download Now: Use customer data to fuel better customer experience strategies. And, nearly 70% of customers hiss palpable frustration before even reaching a live agent. When customers seek help, they’re looking for the simplest path to answers.

Best practices 84

Best practices Call Center Interactive Voice Response Customer Experience 84

TeamSupport

NOVEMBER 15, 2023

If your company is ready to do more with your customer support capacity, then it’s time to upgrade your customer support technology. To learn more, check out our ebook: “ Back to the Basics of Customer Support: Making a Plan to Maximize Support Efficiency.”

Best practices 105

Best practices Customer Support Engineering Analytics 105

Customer Experience Matters

OCTOBER 3, 2017

As part of our CX Day celebration, which this year is focussed on Elevating Purpose, we’re giving away this free eBook: 25 Tips For Becoming A More Purposeful Leader. Purposeful leaders create an engaged workforce and help their organizations deliver positive customer experiences.

Customer Experience 29

Customer Experience Best practices Customer centricity 29

PeopleMetrics

DECEMBER 7, 2015

If you take a customer-centric approach, you’ll support customer retention throughout the progression. Do not forget the prospect experience. PeopleMetrics believes the customer experience starts before the customer is actually a customer. Want to get improve your prospect experience?

Best practices 67

Best practices Customer Experience Customer centricity Customer retention 67

Playvox

OCTOBER 12, 2022

For many remote contact centers, it’s time to shift into a busier season, when the stakes are especially high for customer experience. Most people, including customer service agents, are ready for a restart, which makes now the perfect time for contact center leaders to revisit their remote work playbooks.

Best practices 76

Best practices Contact Center Management contact center solutions 76

Interactions

APRIL 1, 2021

Successful brands have realized that the conversation doesn’t always need to be started by the customer. But in order to build trust and likeability, there are a few best practices that should be kept in mind. What’s in it for the customer? To learn more about opti-channel, check out our eBook. .

Best practices 62

Best practices Airlines Healthcare Contact Center 62

SharpenCX

JANUARY 26, 2021

That’s why this month, we’re crushing on FedEx – a company that stepped up in 2020 and delivered for customers. Let’s dive in on five of the best practices FedEx uses to deliver top-notch customer service. The 5 Customer Service Best Practices FedEx Uses to Score the Highest Satisfaction Ratings in Their Industry.

Best practices 76

Best practices Customer Service Interactive Voice Response Calibration 76

Interactions

FEBRUARY 25, 2021

In these times of uncertainty and chaos, a streamlined customer experience can go a long way in helping customers feel supported, assured, and safe. An effortless conversation can ease a customer’s mind not only to build a stronger relationship, but also spread positivity during a stressful situation.

Best practices 62

Best practices Wait times Self service Contact Center 62

Kayako

OCTOBER 6, 2015

If you sell someone a social media management suite but don’t keep them up to date on industry best practices, for instance, they’ll find someone else that will. What’s great about ebooks is that they can be a collection of previous blog posts so they are extremely easy to publish. You just click on PDF, and your ebook is done.

Marketing 110

Marketing Education Best practices Analytics 110

Interactions

JANUARY 8, 2020

The Next Decade in Customer Experience. As we enter a new decade, it’s no question that customer experience will be the key differentiator for customers when buying a product or service. In fact, now customers actually actively avoid brands who they have had bad customer experiences with. .

Customer Experience 77

Customer Experience Enterprise Best practices Technology 77

Comm100

OCTOBER 25, 2021

While this can be a highly effective enrolment strategy, it misses a major opportunity to engage with current students, improve student experience, and ultimately, reduce drop-out rates. In this blog, we’ll look at the best practices for using social media as a student support channel in higher education. Get ebook now.

Best practices 52

Best practices Education Chatbots Service level 52

Interactions

JUNE 24, 2021

Over the past few years, brands have been investing a lot of money, time, and strategy in customer experience. There’s no question that brands– especially the world’s leading brands– understand the impact of a great customer experience. Maybe, but we’re optimistic that customer needs can be met. .

Customer Experience 71

Customer Experience Self service Surveys Interactive Voice Response 71

NICE inContact

OCTOBER 19, 2021

Creating a customer-centric contact center can create some significant, disruptive changes for your employees. Download our new eBook, Change Management Blueprint for Contact Center Digital Transformation, for expert advice about change management best practices.

Customer centricity 96

Customer centricity Technology Best practices Contact Center 96

ClientSuccess

OCTOBER 17, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. We’ve compiled a list of 12 Customer Success Best Practices That Can Positively Impact Your Work as a CSM. Let’s get started!

Best practices 56

Best practices Chief Customer Officer Customer advocacy SaaS 56

Comm100

SEPTEMBER 10, 2020

Staying on top of email responses doesn’t just strengthen your customers’ loyalty and trust – it’s critical to your bottom line. Free Omnichannel Customer Engagement. Be everywhere your customers want you to be, whenever they want with Live Chat, Email, Social Media, SMS & Knowledge Base – for free!

Best practices 52

Best practices Customer Support Benchmark Metrics 52

Comm100

SEPTEMBER 10, 2020

Staying on top of email responses doesn’t just strengthen your customers’ loyalty and trust – it’s critical to your bottom line. Free Omnichannel Customer Engagement. Be everywhere your customers want you to be, whenever they want with Live Chat, Email, Social Media, SMS & Knowledge Base – for free!

Best practices 52

Best practices Customer Support Benchmark Metrics 52

Comm100

OCTOBER 30, 2017

In an effort to help address some of these gaps, I have prepared a list of some of the common issues I’ve come across over my years in the industry, as well as some best practice tips and suggestions on how to resolve these problems. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Best practices 66

Best practices Contact Center Management outsourcing 66

Influitive

OCTOBER 11, 2015

Marketers know that finding ways to increase customer engagement is good for the bottom line. Customer engagement is highly correlated to customer loyalty ,” says Aimee Lucas , Customer Experience Transformist and VP at the Temkin Group , a customer experience research and consulting firm.

B2B 111

B2B Marketing Best practices Feedback 111

JivoChat

SEPTEMBER 27, 2021

Email marketing best practices can help you get the most out of a marketing tool that has one of the highest return on investment rates. When you create a well-planned and developed email campaign, you have significant chances to turn leads into customers, more than when compared to social media, did you know that? .

Best practices 52

Best practices Marketing Personalization Metrics 52

Cisco - Contact Center

JANUARY 8, 2020

This can be risky, costly and extremely disruptive to your business and your customers. Cisco takes a practical approach to help our customers make this important transition. If the cloud is your contact center destination, there are practical steps that should be taken. Learn More. Going Cloud?

Best practices 53

Best practices Contact Center Cloud contact Surveys 53

ClientSuccess

FEBRUARY 23, 2018

This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. Customer Success Learnings from the Dreaded Car Dealership Experience. Car dealerships are notorious for not having the most pleasant customer experience.

Best practices 46

Best practices Customer Experience SaaS Metrics 46

SharpenCX

SEPTEMBER 2, 2020

Download Now: Use the data that lives in your contact center to inform your customer experience strategies. The leaders of the pack are those who’ve implemented omnichannel strategies, blending our mobile experience with our in-person visits and our website perusing. Learn More] Your customers shouldn’t have to wait, either.

Customer Experience 67

Customer Experience Best practices Contact Center Technology 67

ClientSuccess

DECEMBER 21, 2020

All customer success teams have, however, been taking notes and identifying where customer experiences – and the numbers associated with these processes – need to improve over the next year. The account health and sentiment of a customer is no longer the sole responsibility of a customer success manager.

Finance 93

Finance SaaS Best practices Accountability 93

CrazyCall

AUGUST 8, 2019

That’s why we’ve neatly packed everything into an Ebook that you can download and get back to anytime you want and need. Download Ebook. Improve these call center metrics will highly impact the customers’ experience, their satisfacion, and overall customer service you provide. Right Party Contact.

Call Center 52

Call Center Metrics Abandon rate Management 52

Noble Systems

AUGUST 12, 2020

These best practices can then be shared with all agents to improve debt recovery, overall agent performance and consumer satisfaction. Read our ebook “Learn from Every Customer Conversation” to find out how actionable insights gained from Noble Conversations Analytics can boost your recoveries and the customer experience.

Analytics 89

Analytics Coaching Call Center Best practices 89

ProProfs Blog

DECEMBER 27, 2020

Remember: At this stage, the buyer is ready to become a customer by purchasing a product that resolves their pain point. Also, when they are ready to use your product, they’ll be looking into best practices or ways to implement the product that reaps more results. How to Create Content for Each Stage of the Buyer’s Journey.

Journey mapping 148

Journey mapping Education B2B Sales 148

GetFeedback

AUGUST 14, 2019

A CSAT is a single question presented to a customer at a single moment, or moments, throughout a customer experience to gauge satisfaction. Customers respond by answering that question on a scale of 1–5. . CSAT’s simplicity also makes it easy to implement across many touchpoints of the customer journey.

Surveys 107

Surveys industry standards Banking Education 107

Up Your Service

FEBRUARY 8, 2020

Other Articles you may enjoy: “Different People Value Different Things” by Ron Kaufman Service Leadership Workshop with Ron Kaufman and Marshall Goldsmith Five Best Practices for Creating Unbelievable Customer Experiences (eBook: 13 pages, free download).

Customer Service 69

Customer Service Best practices Customer Experience 69

SharpenCX

DECEMBER 22, 2020

The strength of a company’s customer service has a tremendous impact on customer loyalty and company success. While there are endless ways to experiment and achieve great CX, these are a few best practices that guarantee good customer service. The post What is Good Customer Service?

Customer Service 76

Customer Service Contact Center Coaching Wait times 76

Playvox

FEBRUARY 1, 2024

In an omnichannel customer service environment, in particular, there’s much to consider. But making sense of the data for business intelligence and actionable insights can play a pivotal role in creating a better customer experience, and even in growing your business and improving its bottom line.

Contact Center 93

Contact Center Best practices Surveys Feedback 93

Peter Lavers

JULY 6, 2016

Here are just two reasons why silos affect the customer experience: I often encounter staff having objectives that are for the benefit of the silo rather than the company as a whole – effectively creating unhealthy competition because collaboration is made painfully hard. For most of us, therefore, it describes a painful reality.

Customer centricity 100

Customer centricity B2C B2B Best practices 100

Help Scout

AUGUST 11, 2021

Bill’s experience is unique, at least in the tech world, in that he started his career in luxury resorts and hotel management. Similar to Ritz-Carlton’s perspective on customer service, Bill Quiseng brings a hyper-defined focus to customer experience. Ebooks around topics like compensation and management.

Customer Service 82

Customer Service Coaching Education Best practices 82

Monet Software

MARCH 26, 2020

In other words, you know that your peers and competitors are moving to cloud to improve the customer experience (CX) and lower costs. We created an eBook, “4 Questions to Answer for a Successful Cloud Move,” which addresses the following four questions we consistently see: What data do I migrate to the cloud?

Coaching 71

Coaching outsourcing Strategic Value contact center solutions 71

ClientSuccess

FEBRUARY 22, 2023

Customer success managers work with customers to identify and help them achieve their goals. This can involve training and education on effectively using the product or service, suggesting best practices, and providing guidance on optimizing the customer’s experience.

First call resolution 70

First call resolution Best practices Upselling Education 70