Totango

NOVEMBER 3, 2021

It reflects both how enthusiastic customers are about your brand and how likely they are to recommend you to others. Here we’ll cover some best practices for getting the most out of your NPS surveys. Thus, NPS data provides valuable business insight into both customer brand advocacy and customer loyalty.

Best practices 99

Best practices Surveys Upselling Journey mapping 99

Totango

SEPTEMBER 15, 2020

The following stakeholder engagement best practices are a great place to start: Build Key Relationships. The more meaningful communication you have with your customers, the better your relationship will be. However, every type of stakeholder can benefit from the following stakeholder engagement best practices: 1.

Best practices 71

Best practices Personalization Customer retention Enterprise 71

Totango

NOVEMBER 3, 2021

It reflects both how enthusiastic customers are about your brand and how likely they are to recommend you to others. Here we’ll cover some best practices for getting the most out of your NPS surveys. Thus, NPS data provides valuable business insight into both customer brand advocacy and customer loyalty.

Best practices 97

Best practices Surveys Upselling Journey mapping 97

Totango

FEBRUARY 4, 2020

Customer-centric growth puts customers at the heart of your business strategy. While sales are always an important facet of any growth strategy, customer-centric growth means also emphasizing customer retention. This shift is rooted in the concept that when your customers succeed, so does your enterprise.

Customer centricity 71

Customer centricity Best practices Upselling Enterprise 71

Totango

FEBRUARY 4, 2020

Customer-centric growth puts customers at the heart of your business strategy. While sales are always an important facet of any growth strategy, customer-centric growth means also emphasizing customer retention. This shift is rooted in the concept that when your customers succeed, so does your enterprise.

Customer centricity 62

Customer centricity Best practices Upselling Enterprise 62

Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This promotes success for your company as well as your customers. Customer health scoring .

Customer retention 87

Customer retention Journey mapping SaaS Benchmark 87

ChurnZero

JANUARY 17, 2020

ChurnZero Power-Users Share Tips, Tricks and Best Practices. If your company is exploring the idea of implementing a dedicated Customer Success (CS) platform, the question of where to start can be daunting. My Calendar: Integrate your Google or Office 365 calendar to sync your customer meetings. Request a demo here. .

Best practices 72

Best practices Upselling Accountability SaaS 72

C3Centricity

JANUARY 30, 2024

Let’s look at these in more detail, using recent examples to demonstrate best practices: Correcting Mistakes: Netflix : Netflix is known for actively monitoring customer complaints and using advanced data analytics to identify and correct issues. Customers expect you to put things right.

Feedback 114

Feedback Best practices Customer retention Analytics 114

PeopleMetrics

APRIL 15, 2016

In these past weeks, I’ve been able to confirm my suspicion about a lot of mobile customer experiences. Customer Experience Best Practices: Remember Context. So each extra second, extra click, or extra hurdle can affect the customer experience. Customer Experience Best Practice: Removing Friction.

Best practices 88

Best practices Customer Experience Wireless Feedback 88

ChurnZero

MARCH 22, 2019

This was just one of the takeaways from our well-attended webinar this week on- Understanding the Real Impact of Improving Retention and Customer Success Best Practices. We also had You Mon Tsang, CEO and Founder of ChurnZero share tried and true ways to improve customer retention.

Customer retention 61

Customer retention Upselling SaaS Customer centricity 61

Totango

JUNE 15, 2022

We’ve been here before, however, and we know that during uncertain times, protecting your customer base is the most important thing you can do for your business. Customer retention is the lifeblood of recurring revenue enterprises, no matter what the external economic circumstances may be.

Best practices 104

Best practices Enterprise Customer retention Marketing 104

ChurnZero

FEBRUARY 1, 2024

Knowing when to invest in CS technology can significantly enhance your team’s efficiency and customer retention. Everyone works with customers in non-standard ways without standardized best practices and processes, it’s difficult to ensure consistent, high-quality customer experiences.

Technology 52

Technology Upselling Best practices Customer retention 52

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. The digital transformation of business has shifted enterprise focus toward customer retention and the pursuit of long-term value. Challenges such as the ongoing COVID-19 pandemic only reinforce the importance of keeping the customers you have.

Best practices 127

Best practices Customer retention Metrics Enterprise 127

PeopleMetrics

MARCH 1, 2017

Inspire customers to take the right action."Always Make branches available for community events after hours."Build Build mutual trust with our customers."Waive Waive the overdraft fee for customers who overdraw their accounts the first time."Empower Always present different options and offer alternatives to reach goals."Be

Customer centricity 61

Customer centricity Best practices Banking Brand ambassadors 61

CSM Magazine

JULY 29, 2015

MaritzCX has announced CXMasters™, an intensive career development event for customer experience (CX) professionals who want to expand and validate their skills, increase customer loyalty, and earn professional recognition. The CXMasters event offers three certification track opportunities or six individual course options.

Journey mapping 45

Journey mapping Best practices Benchmark Surveys 45

Totango

MAY 24, 2022

Customer relationship management apps and customer success platforms serve different purposes. CRM apps are designed to manage customer data for sales purposes. CS platforms are designed to deliver satisfying customer experiences to promote post-sales customer retention and pre-sales upgrades from freemium products.

CRM 92

CRM SaaS Enterprise Sales 92

Aspect

MAY 6, 2020

By building in this flexibility, businesses and management are much better prepared to continue critical business functions; even when unexpected events occur. It’s been proven again and again that happy agents lead to happy customers, and higher employee satisfaction from home agents drives improved CSAT, customer retention and loyalty.

Schedule adherence 122

Schedule adherence Management Best practices Customer retention 122

Totango

FEBRUARY 23, 2022

If all goes well according to your customer journey mapping strategy, successful outcomes at each stage gradually promote prospects into customers who renew their subscriptions, expand their usage of your products, and advocate your brand to others. To encourage desired outcomes at each stage, you can deploy automated best practices.

SaaS 114

SaaS Journey mapping Upselling Best practices 114

Totango

SEPTEMBER 22, 2023

Announced during our flagship event, Totango Live! we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. CS has the 360-vantage point to know where customers are engaging with products and where they’re struggling.

Enterprise 117

Enterprise Education Best practices Customer retention 117

ChurnZero

APRIL 30, 2021

BIG RYG: Virtual is back, plus an all-new event for even more content and speakers. Like most events last year, our inaugural industry conference BIG RYG pivoted from an in-person experience to an entirely digital one. Bringing top decision makers to where the biggest decisions are made , this new branch of our BIG RYG events?will

Best practices 52

Best practices Engineering Customer retention Personalization 52

ClientSuccess

JANUARY 11, 2023

Regularly monitor customer performance and identify opportunities for improvement. Measure customer success metrics for meaningful insights. Focus on customer retention and long-term ROI. Advocate on behalf of the customer —even if it means making a sacrifice in terms of time, cost, or other resources.

Benchmark 80

Benchmark Upselling Education Best practices 80

Totango

DECEMBER 21, 2021

Milestone Messaging as a Customer Success Manager Automation Strategy. Effective customer success automation relies on the strategic use of technology to communicate with customers at key points and event triggers in their customer journey. Implement Customer Success Manager Automation to Increase Retention.

Management 108

Management Best practices Upselling Accountability 108

SmartKarrot

MARCH 17, 2022

While B2C loyalty programs are quite popular, B2B SaaS companies have to keep certain best practices in mind. B2B companies need to focus on driving revenue and sales while incentivizing existing loyal customers. Customer loyalty is the base of customer retention. Bottom Line.

Best practices 10

Best practices B2B B2C SaaS 10

Totango

MAY 11, 2021

Stakeholder engagement and management is critical for customer retention. These steps chart a path to communicating the value of your product and brand to your stakeholders, promoting higher engagement and retention. For optimal results, use software that allows you to automate best practices for these steps.

Management 88

Management Journey mapping Best practices Metrics 88

Totango

JULY 22, 2022

You need to remain top-of-mind to ensure you stay relevant to your clients’ business and can continue to drive growth through retention and expansion. Leveraging customer success technology can help you implement the best practices that will enable you to efficiently engage and retain customers, as well as key stakeholders. .

Metrics 103

Metrics Best practices Customer retention Enterprise 103

Education Services Group

MAY 12, 2021

TSIA’s conferences are always jam-packed with best practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. Madeline Evans, Digital Customer Success Manager. TSIA’s content and events are always full of powerful perspectives (and the data to back it up!), That’s a Wrap!

Journey mapping 98

Journey mapping Best practices Education Metrics 98

aircall

AUGUST 5, 2022

Above all, this increases your conversion rate and customer retention (which is even more important in this economy). . To get the latest industry best practices, we tapped experts at Teamleader and Aircall to give you an exclusive glimpse behind the scenes. . Use events to your advantage. A sentence like, ‘Mr.

Sales 62

Sales SaaS Marketing Personalization 62

inSided

SEPTEMBER 4, 2019

Customer engagement is at the heart of Customer Success strategies in B2B Software companies. Not only is it a key indicator for customer retention, increasing engagement is a sure-fire way to get feedback on your product while facilitating the sharing of best practices between your users.

B2B 56

B2B Best practices Customer retention Surveys 56

Totango

DECEMBER 28, 2020

Cisco sees customer experience as a key differentiator for the future of business because of its ability to impact customer retention and growth. Totango and Cisco joined together to walk-through the program requirements and the best way to accelerate certification. Customer Success is a growth strategy.

Best practices 81

Best practices Upselling Analytics Technology 81

Totango

JULY 9, 2019

In order to establish a strong bond with your customers, keep an eye on your customer’s health at all times. Reach out when relevant events occur, such as goal completion or the addition of a new feature. By demonstrating that you really care about your customers, you can promote loyalty and high satisfaction rates. . #3:

Enterprise 88

Enterprise Customer Experience Best practices Customer centricity 88

Fonolo

MARCH 6, 2019

Are you new to the customer service space and currently seeking a) some fundamental orientation information; and b) membership in some pivotal circles where important CS knowledge is shared? eight customer-focused organizations, acronyms and all, that you should be following this year and beyond.*. Read on to learn about (and bookmark!)

CCNG 102

CCNG Customer Service Education Contact Center 102

ChurnZero

MARCH 28, 2023

Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. For a little while, customer retention is a manageable task with existing staff. When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy.

SaaS 52

SaaS Chief Customer Officer Surveys Feedback 52

Totango

MAY 19, 2020

No one is certain how this will change the long and short-term behaviors of customers, lenders, and enterprises in a SaaS world. As their customers are presented with changing markets and deal with the uncertainty that comes with current events, SaaS companies must be prepared for a potential wave of churn.

SaaS 77

SaaS Best practices Enterprise Finance 77

ChurnZero

MARCH 3, 2020

SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. ChurnZero is proud to be a Gold sponsor of the event. Leading Customer Success Summit 2020 Date: April 8, 2020 Location: Portland, OR.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

Totango

SEPTEMBER 6, 2022

Laying a foundation for customer renewal and expansion. Building QBRs into your standard operating procedures can yield significant increases in customer retention and a reduction in churn. This might trigger an automated message to your CS representative to reach out and check on the customer’s account.

SaaS 109

SaaS Technical Support Benchmark Accountability 109

CSM Practice

NOVEMBER 16, 2020

With the goal of helping customer success teams, Irit Eizips shared that customer journey mapping’s goal is to not only set up the framework correctly but attach it to the company’s go-to-market so that it can grow profitably by implementing customer retention and expansion, selling methodologies, and value playbooks.

Journey mapping 52

Journey mapping B2B Chief Customer Officer Customer retention 52

Kayako

AUGUST 12, 2022

eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. The challenge for brands is ensuring that customer relationship management doesn’t suffer as online spending becomes the norm.

Personalization 117

Personalization Customer Service Government Customer effort 117