OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? The dedicated call centers handle day-to-day customer queries such as solving credit card issues, checkout process problems, and many more. This is where call center outsourcing plays a major role.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Kayako

MAY 12, 2016

It might surprise you to know that there are two regular podcasts dedicated to nothing but customer support. With one of those having 100+ episodes, how much more could there possibly be to say about customer support? Much like the early days of B2B “inbound” marketing, customer support didn’t really exist ten years ago.

Customer Support 67

Customer Support Best practices Technical Support B2B 67

TeamSupport

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. Provide in-product access to support resources including self-help materials and assisted expertise.

B2B 64

B2B Customer Support Technical Support Coaching 64

TechSee

JANUARY 25, 2023

As Volta Charging ’s Vice President of Service Operations, he leads the field service, customer support, and operational analytics functions. His team ensures Volta’s stations are online and well-maintained and that their drivers, site partners, and advertising customers have an excellent experience. How to sift through it all?

Automotive 41

Automotive Management Enterprise B2B 41

Callminer

AUGUST 1, 2017

For North American call centers that have in-house sales/customer support personnel, often times there are multiple players of management. As Lead for the ShoreGroup Contact Center Advanced Solutions (CCAS) team, Kristian is responsible for the development of ShoreGroup’s Contact Center Best Practices and Deployment Methodologies.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

TechSee

NOVEMBER 16, 2020

The importance of following remote support best practices is undeniable – certainly anyone who has seen the movie Apollo 13 will recall that it saved the lives of the failed mission’s astronauts 50 years ago. How to Provide Remote Support Successfully. Looking Ahead with these Remote Support Best Practices.

Self service 109

Self service Best practices Contact Center Technical Support 109

Mindtouch

SEPTEMBER 27, 2018

When you call MindTouch for support, you might find yourself speaking with Braeden Austgen, one of our Technical Support Agents. On a daily basis, he helps customers navigate their MindTouch sites and shows exceptional care while attending to customers’ concerns. ” It’s All About Teamwork.

Best practices 48

Best practices Customer Service Construction Technical Support 48

TechSee

SEPTEMBER 23, 2024

Sophie AI leverages advanced cognitive capabilities to provide real-time, multimodal customer support. Why Enterprises Should Pay Attention For enterprise leaders, the value of Agentic AI extends far beyond customer support.

Strategic Value 109

Strategic Value Enterprise Best practices Technical Support 109

Hodusoft

JUNE 7, 2024

Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. Outbound Communication Some also make outbound communication such as: Making sales calls Following up on customer inquiries Conducting surveys Providing proactive support 3.

Best practices 52

Best practices Call Center Omni-channel support Management 52

TechSee

JUNE 9, 2022

TechSee, which enables remote support without dispatching technicians or other human resources, is already used by five of the top ten European and North American telecommunications carriers. In addition, “Video Support Service” can be used without privacy-concerns since it will not store video and has an option to use photo mode.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109

NobelBiz

JANUARY 23, 2024

As a call center owner, manager, or supervisor, are you grappling with the challenges of elevating customer satisfaction, retention and boosting lead generation? The answer to these pressing concerns may lie in the transformative power of Customer Support as a Service (CSaaS).

Customer Support 52

Customer Support Contact Center contact center solutions outsourcing 52

Vcaretec

JULY 18, 2023

The call center outsourcing best practices that result in the most successful contact center projects will be shared in this article. Make sure your vendor for customer support outsource has all the information they require to perform effectively. However, it's only effective if you pick the correct supplier.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

Hodusoft

APRIL 2, 2025

In this, we will discuss the major challenges telecom contact centers face, the benefits of contact center automation, and best practices to automate telecom contact centers. The calls and messages could be for billing queries, technical support, or general customer service. Read on and thank us later!

Contact Center 52

Contact Center Interactive Voice Response contact center solutions Morale 52

Kayako

OCTOBER 29, 2015

The customer support rep role has travelled the world and back. Perhaps it was Tim Ferriss in The 4-Hour Workweek that highlighted more practically how outsourcing to India can be used for specific business purposes. His outsourced hires were acting directly as customer support reps for his old business BrainQUICKEN.

outsourcing 119

outsourcing Customer Support Feedback Surveys 119

Hodusoft

SEPTEMBER 21, 2022

Customer support provided for incoming calls from customers to the business. Customer service provided for outgoing calls from business to customers. Technical support. Product/service-related support. Customer query. Best practices to level up your outbound game.

call center software 96

call center software Call Center CRM Average Handle Time 96

Nicereply

JUNE 21, 2021

However, in a customer service context, guessing is bad. Early in my technical support career, a customer asked me about an unusual upgrade path. Staying positive under pressure is a skill that takes a lot of practice. Can’t remember the name of a band? Staying Positive in Crisis Mode.

Coaching 124

Coaching Customer advocacy Technical Support Best practices 124

NobelBiz

APRIL 2, 2024

The NobelBiz reporting and analytics tools provide valuable insights into customer interactions, agent performance, and operational efficiency.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

CSM Magazine

SEPTEMBER 26, 2024

Companies that incorporate video chats into their customer service strategies often see increased satisfaction rates and improved brand perception. Benefits of Video Chat in Customer Support Enhanced Personalization One of the primary advantages of video chat is the ability to provide personalized support.

Customer Service 52

Customer Service Technical Support Best practices Surveys 52

Outsource Consultants

FEBRUARY 26, 2025

Key Services Offered by Outsourced Call Centers Outsourced call centers provide a wide range of services beyond traditional phone support: Customer service: Handling inquiries, complaints, and general customer support. Technical support: Assisting customers with product or service-related issues.

outsourcing 67

outsourcing Call Center Customer Service Technical Support 67

CSM Magazine

OCTOBER 9, 2024

Many players at Fruity King prefer faster communication methods, but many find that live chat not only enhances satisfaction but also fosters a more engaging customer service experience.” Key aspects such as personalization, prompt responses, and effective technical support are crucial in fostering positive interactions.

Technical Support 52

Technical Support Wait times Customer Support Personalization 52

Global Response

DECEMBER 21, 2023

Help desk outsourcing isn’t your run-of-the-mill customer service or customer support outsourcing. Outsourcing your help desk gives your customers patient, efficient technical and IT support. Benefits of Help Desk Outsourcing Help Desk outsourcing helps more than just your customers.

outsourcing 62

outsourcing Abandon rate Technical Support First call resolution 62

Nicereply

JULY 13, 2021

Giving the team hands-on usage that mimics customer use cases helps build a clearer understanding of pain points, frustrations, and best practices and can significantly improve their service. Peter Muir is the Manager of Technical Support at Dejero. Regis Eloi is the former Director of Customer Support at Salsify.

B2B 98

B2B B2C SaaS Technical Support 98

Global Response

JANUARY 31, 2024

That’s precisely why so many companies are outsourcing tech support. Let’s look into the benefits and challenges of outsourcing remote work tech support to understand it better. It comes with a host of benefits: Access to support from anywhere, at any time Remote workers love the ability to work whenever, wherever.

outsourcing 62

outsourcing Technical Support Best practices Education 62

Global Response

FEBRUARY 13, 2022

They may provide a variety of services, including: Inbound and outbound calls Customer support on many channels Market research Telemarketing Help desk services Technical support Lead generation and sales. The most effective way to deliver a consistent customer experience? Do I need a BPO call center?

Call Center 62

Call Center outsourcing Telemarketing Business Process Outsourcing 62

Outsource Consultants

APRIL 4, 2025

E-commerce and Retail Revolution The e-commerce boom has created a surge in demand for multilingual customer support. Advancing Technology and Software Support The tech-savvy workforce in Egypt provides excellent technical support for software and technology companies.

Call Center 67

Call Center outsourcing Banking Government 67

Vcaretec

APRIL 10, 2023

Outsourcing customer service is a common practice among businesses today. It involves hiring a third-party company to handle customer support inquiries and complaints on behalf of the business. This will help you determine if the company can meet your needs and provide quality customer support.

outsourcing 52

outsourcing Customer Service Self service Best practices 52

Global Response

DECEMBER 13, 2022

As the data from customer expectations suggests, there are a number of soft and hard skills for call center agents that you should consider: things like communication, empathy, active listening, patience, technical skills in tools you use, channel experience, experience with your industry, providing technical support, problem-solving and more.

Call Center 62

Call Center Technical Support Contact Center Wait times 62

Select VoiceCom Blog

NOVEMBER 20, 2022

Businesses that adopted this technology also noted increased profits of up to 11% linked to an improvement in customer support and the termination of costly and unnecessary expenses that are now efficiently covered by help desk systems. Below are seven best practices you can consider.

outsourcing 52

outsourcing Technical Support Metrics Best practices 52

Outsource Consultants

JANUARY 8, 2025

This practice has gained significant traction, with the global call center market estimated at US$332.2 A BPO partner with experience in your sector will understand the nuances of your business, regulatory requirements, and customer expectations. They can offer valuable insights and best practices that give you a competitive edge.

Call Center 67

Call Center outsourcing Business Process Outsourcing Average Handle Time 67

Global Response

JANUARY 9, 2023

B2B customer service typically involves talking to representatives on behalf of a company, rather than individual purchasers themselves. To understand how to do B2B customer service well, we need to first understand the similarities and differences to B2C customer service, so we can understand the implications of each.

B2B 62

B2B B2C Customer Service Self service 62

Global Response

MARCH 13, 2024

By outsourcing CX, your company gains access to the following: Customer support : Outsourced teams provide prompt and courteous support, effectively resolve issues, and maintain high customer satisfaction. Choose one that will drive customer satisfaction and contribute to business growth.

outsourcing 62

outsourcing Best practices Feedback Customer retention 62

24-7 InTouch

MAY 11, 2021

The contact center industry has a diverse, global footprint, and brands choosing to outsource their customer service face the challenge of determining which geography is the right fit for their needs. . A lot of factors influence a brand’s decision when choosing a geographic location for outsourcing their customer support.

Customer Care 52

Customer Care outsourcing Technical Support Contact Center 52

Totango

SEPTEMBER 22, 2022

This allows providers to assume responsibility for hosting, technical support, and upgrades, increasing efficiency and cutting costs. Customer success. SaaS Customer Support Tools. Customer support tools help customer service teams deliver online support, automate everyday support tasks, and track performance.

SaaS 71

SaaS CRM Advertising Analytics 71

Lumoa

APRIL 28, 2024

For security, ISO 27001 is the world’s best-known standard for information security management systems (ISMS). With cybercrime on the rise, an ISO 27001 certification gives the security that an organization meets international best practices. As an enterprise customer, you can also use advanced security options.

Feedback 78

Feedback Consulting Consulting Enterprise 78

Outsource Consultants

JANUARY 28, 2025

Evaluate Support and Training Capabilities The level of support and training a provider offers can significantly impact your implementation success and ongoing operations. Look for providers that offer 24/7 technical support, preferably with multiple contact methods (phone, email, and chat).

Enterprise 67

Enterprise Contact Center Average Handle Time contact center solutions 67

ChurnZero

OCTOBER 22, 2020

Integration with voice of the customer and account-based marketing platforms will help with these goals. These solutions are also relevant to companies with customer experience programs, and can be used to fill the gaps within their existing sales, marketing and customer support processes.”.

CRM 59

CRM Customer retention Technology Best practices 59

Global Response

OCTOBER 17, 2023

24/7 customer support availability. Nonstop support is essential for healthcare organizations. Finally, you should also ensure you have the technical support and capacity to securely manage data transfer and storage.

Healthcare 62

Healthcare outsourcing Customer Service Real estate 62