Best practices Customer Support Workload forecasts 
NobelBiz
DECEMBER 3, 2024
This article will discuss why forecasting is vital these days. Check out the best practices for increasing effectiveness. Accurate forecasting for these events allows call centers to prepare appropriately by scheduling additional agents or implementing targeted training for anticipated queries.
Playvox
MAY 25, 2023
Digital channels have become an integral part of the way that organizations connect with their customers — whether that’s email, social media, live chat, SMS, or good old-fashioned telephone calls. Once you achieve this, you need to consider your workforce planning with digital and omnichannel forecasting for customer service in mind.
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