AWS Machine Learning

FEBRUARY 19, 2025

In this post, we provide best practices to maximize the value of SageMaker HyperPod task governance and make the administration and data science experiences seamless. As a best practice, set the fair-share weight higher for teams that will require access to capacity sooner than other teams.

Government 71

Government Best practices Engineering Enterprise 71

TeleDirect

MARCH 20, 2025

Best Practices for Auditing Calls to Maintain High QA Standards Best Practices for Auditing Calls to Maintain High QA Standards is essential for call centers aiming to deliver consistent and high-quality customer service. Use secure and compliant systems to record and store calls, ensuring data protection.

Best practices 62

Best practices Calibration Average Handle Time First call resolution 62

AWS Machine Learning

NOVEMBER 22, 2024

This post dives deep into how to set up data governance at scale using Amazon DataZone for the data mesh. The data mesh is a modern approach to data management that decentralizes data ownership and treats data as a product.

Government 91

Government Banking Accountability Engineering 91

CSM Magazine

MARCH 27, 2025

To help you refine your approach, here are 25 best practices for messaging customers. 25 Messaging Best Practices to Implement Today General Guidelines Know Your Audience: Understand your customer segments and tailor your messaging to meet their preferences, needs, and challenges.

Best practices 52

Best practices Chatbots Personalization Analytics 52

Calabrio

MARCH 22, 2025

Best Practices Contact Center Management: Best Practices & Strategies for Peak Performance Share The modern contact center is no longer seen as a mere service function at the periphery of the business. Their insights provide valuable data for management to optimize training and service delivery.

Best practices 52

Best practices Contact Center Management Call Center 52

OctopusTech

FEBRUARY 6, 2025

By following industry best practices for healthcare call centers, your organization can address patient needs better and deliver exceptional care. By being compliant with HIPAA , your organization reduces the risk of data breaches, avoids costly penalties, and builds patient confidence.

Best practices 62

Best practices Healthcare Call Center Interactive Voice Response 62

AWS Machine Learning

JANUARY 4, 2024

One such area that is evolving is using natural language processing (NLP) to unlock new opportunities for accessing data through intuitive SQL queries. Instead of dealing with complex technical code, business users and data analysts can ask questions related to data and insights in plain language.

Best practices 136

Best practices Enterprise Engineering APIs 136

TeleDirect

MARCH 7, 2025

Best Practices in Call Script Design: Crafting the Perfect Balance Between Information Gathering and Personalization Best Practices in Call Script Design play a critical role in delivering high-quality customer interactions while maintaining efficiency in a call center. Keep it Flexible and Adaptive Avoid rigid scripts.

Scripts 62

Scripts Best practices Personalization First call resolution 62

Calabrio

MARCH 11, 2025

Workforce Management 9 Contact Center Quality Assurance Best Practices: Modernize Your Approach, Optimize Your Performance Share Even as AI enters the picture, the human interaction between agent and customer is, and will remain, at the core of customer service operations. Missing key parts of the customer journey?

Best practices 52

Best practices Contact Center Chatbots Call Center 52

ShepHyken

OCTOBER 12, 2023

Here are the best practices for adopting the full potential of SMS automation to deliver outstanding customer experiences. Obtaining Permission and Consent Before you start sending SMS messages to customers, it’s imperative to gain their explicit permission and consent.

Best practices 171

Best practices Real estate Personalization Feedback 171

AWS Machine Learning

MARCH 27, 2025

In this post, we explore how you can use Amazon Bedrock to generate high-quality categorical ground truth data, which is crucial for training machine learning (ML) models in a cost-sensitive environment. For the multiclass classification problem to label support case data, synthetic data generation can quickly result in overfitting.

Education 101

Education Engineering APIs Enterprise 101

Hodusoft

NOVEMBER 6, 2024

Achieving Excellence: Best Practices for Contact Center Performance and Quality Assurance Whether you are an entrepreneur or a professional in the contact center industry or any other sector, you know that implementing best practices can enhance performance by leaps and bounds and drive success. They create them.”

Best practices 52

Best practices Contact Center Contact center software Abandon rate 52

ShepHyken

JANUARY 7, 2025

This data helps make informed decisions on enhancing services further. They work together to improve experiences for citizens by sharing the best practices. Gathering feedback while someone is using a service, not just after, can provide valuable insights to improve processes and fix issues before they escalate constantly.

Government 209

Government Chief Customer Officer Customer Experience Feedback 209

CSM Magazine

MARCH 24, 2025

Cloud computing has gained significant momentum as an effective way to store, manage, and process data without the constraints of physical servers. In the same spirit, cloud computing is often the backbone of AI applications, advanced analytics, and data-heavy systems. This keeps performance stable and user experiences positive.

Best practices 52

Best practices Analytics Finance Big data 52

Calabrio

MARCH 5, 2025

Analytics Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 Share Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 What area do you see as the biggest opportunity for growth in your contact center? Want to see how its done?

Best practices 52

Best practices Coaching Scripts Contact Center 52

Global Response

FEBRUARY 17, 2025

Key takeaways VoC Data Utilization: Voice of the Customer (VoC) data captures valuable customer feedback across various channels, offering deeper insights into pain points and service gaps to enhance customer support strategies. What is Voice of the Customer (VoC) data?

Call Center 62

Call Center outsourcing First call resolution Best practices 62

TeleDirect

MARCH 9, 2025

In an era where data security breaches are becoming more prevalent, ensuring compliance with Payment Card Industry Data Security Standard (PCI DSS) is essential. Call centers handling sensitive payment data must adhere to strict security protocols to protect customer information, prevent fraud, and maintain trust.

Call Center 118

Call Center Best practices Education Engineering 118

TeleDirect

DECEMBER 25, 2024

Customer Relationship Management (CRM) Systems Store customer data and interaction history. Predict customer needs using data-driven insights. Best Practices for Implementing a 24/7 Call Center To maximize the benefits of a 24/7 call center , businesses should consider these best practices: 1.

Call Center 127

Call Center Customer Experience Technical Support First call resolution 127

AWS Machine Learning

OCTOBER 29, 2024

Recently, we’ve been witnessing the rapid development and evolution of generative AI applications, with observability and evaluation emerging as critical aspects for developers, data scientists, and stakeholders. This feature allows you to separate data into logical partitions, making it easier to analyze and process data later.

Best practices 104

Best practices Feedback Metrics APIs 104

CSM Magazine

FEBRUARY 28, 2025

From cybercriminals breaching payment systems to internal bad actors manipulating data for personal gain, the array of threats facing financial institutions has become both widespread and increasingly sophisticated. In this high-stakes environment, data governance services stand out as a vital pillar of protection.

Government 52

Government Finance Best practices Banking 52

Calabrio

MARCH 27, 2025

5 Best Practices to Improve AHT Share Every conversation in a contact centerfrom start to finishholds helpful insights about the customer experience and service performance. Explore essential best practices to reduce AHTand shorten your conversations without compromising high-quality service.

Average Handle Time 52

Average Handle Time Best practices Contact Center Metrics 52

Cincom

FEBRUARY 14, 2025

This article outlines 10 CPQ best practices to help optimize your performance, eliminate inefficiencies, and maximize ROI. Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow.

Best practices 40

Best practices Sales CRM Finance 40

ShepHyken

OCTOBER 20, 2024

It uses AI to process a vast array of your engagement data, including the songs, podcasts, and audiobooks you’ve listened to, when you listened to them, and what led you to them. Let’s learn from some of the best. Personalization Done Right by Mark Abraham and David C. Unfortunately, very few brands have.

Customer Service 193

Customer Service Customer centricity Entertainment Airlines 193

AWS Machine Learning

FEBRUARY 21, 2025

Thats why we use advanced technology and data analytics to streamline every step of the homeownership experience, from application to closing. Data exploration and model development were conducted using well-known machine learning (ML) tools such as Jupyter or Apache Zeppelin notebooks.

Engineering 68

Engineering Finance Accountability Analytics 68

Hodusoft

NOVEMBER 27, 2024

Building Customer Loyalty: Insights and Best Practices for Transforming Your Business For every business, customer loyalty matters a lot. As per data , published by Harvard Business Review, acquiring a new customer can cost 5 to 25 times more than retaining an existing one.

Best practices 52

Best practices Contact center software Contact Center Advertising 52

ShepHyken

MARCH 22, 2021

4 Best practices for leaders to add to their customer experience (CX) strategy in 2021 by Adrian Swinscoe. Adrianne Swinscoe) I’ve been talking about four best practices or objectives that the companies that lead their fields on customer experience have in common. That’s my take, now learn from Dan Gingiss.

Customer Service 356

Customer Service Best practices Marketing Customer Experience 356

ShepHyken

FEBRUARY 9, 2025

5 Touchdowns: How the NFL Is Winning over Fans by Francesca Di Meglio (CX Network) By leveraging data analytics and offering personalized experiences, football is growing exponentially. I have added my comments about each article and would like to hear what you think too. Perhaps he will do a Part Two or follow-up article later this year.

Customer Service 185

Customer Service Best practices Customer Experience Analytics 185

Momentum Telecom

JANUARY 31, 2025

However, the technology also comes with considerable data security and privacy concerns. Maximizing your investment in AI means navigating these roadblocks without compromising on privacy and data security for sensitive company info, customer data, and proprietary information.

Government 59

Government Education Enterprise APIs 59

Calabrio

MARCH 5, 2025

Workforce Management 9 Top Voice of the Customer Best Practices for 2025 Share Top 9 Voice of the Customer Best Practices for 2025 What is the Voice of the Customer (VoC)? Business leaders often implement VoC best practices by incorporating Conversation Intelligence platforms into their programs.

Best practices 40

Best practices Benchmark First call resolution Contact Center 40

ChurnZero

FEBRUARY 7, 2025

For a more effective outcome, a CSP works alongside your CRM, enhancing insights and giving CS teams the actionable data they need. How to combine CSP and CRM data to fight churn more effectively. Customer success teams have a comprehensive overview of each customer’s journey when CRM data is paired with a CSP’s insights.

CRM 59

CRM Upselling Best practices Analytics 59