AWS Machine Learning

MAY 1, 2024

We developed the Document Translation app, which uses Amazon Translate , to address these issues. The Document Translation app uses Amazon Translate for performing translations. Amazon Translate provides high-quality document translations for contextual, accurate, and fluent translations. 1 – Translating a document.

APIs 132

APIs Construction Best practices Technology 132

AWS Machine Learning

SEPTEMBER 8, 2023

For modern companies that deal with enormous volumes of documents such as contracts, invoices, resumes, and reports, efficiently processing and retrieving pertinent data is critical to maintaining a competitive edge. What if there was a way to process documents intelligently and make them searchable in with high accuracy?

Construction 130

Construction Metrics Best practices APIs 130

AWS Machine Learning

OCTOBER 24, 2023

In today’s information age, the vast volumes of data housed in countless documents present both a challenge and an opportunity for businesses. Traditional document processing methods often fall short in efficiency and accuracy, leaving room for innovation, cost-efficiency, and optimizations. However, the potential doesn’t end there.

Engineering 137

Engineering Healthcare Construction APIs 137

AWS Machine Learning

MARCH 14, 2024

There are several use cases where RAG can help improve FM performance: Question answering – RAG models help question answering applications locate and integrate information from documents or knowledge sources to generate high-quality answers. The retrieved information provides useful context and ideas.

Best practices 133

Best practices Engineering Chatbots Enterprise 133

AWS Machine Learning

AUGUST 14, 2024

While using their data source, they want better visibility into the document processing lifecycle during data source sync jobs. They want to know the status of each document they attempted to crawl and index, as well as the ability to troubleshoot why certain documents were not returned with the expected answers.

Enterprise 119

Enterprise APIs Engineering Accountability 119

AWS Machine Learning

MARCH 6, 2023

In this post, we dive into tips and best practices for successful LLM training on Amazon SageMaker Training. The post covers all the phases of an LLM training workload and describes associated infrastructure features and best practices. Some of the best practices in this post refer specifically to ml.p4d.24xlarge

Best practices 105

Best practices APIs Transportation Scripts 105

AWS Machine Learning

AUGUST 21, 2024

Today, physicians spend about 49% of their workday documenting clinical visits, which impacts physician productivity and patient care. By using the solution, clinicians don’t need to spend additional hours documenting patient encounters. This blog post focuses on the Amazon Transcribe LMA solution for the healthcare domain.

Healthcare 119

Healthcare Consulting Consulting APIs 119

Totango

JUNE 24, 2022

SaaS technology and supporting apps should be used to implement a data-driven approach to customer success, automate best practices, monitor results, and manage performance. To achieve performance goals, best practices should be defined and automated for each customer journey stage. Here are five keys to doing it right.

Best practices 109

Best practices SaaS Journey mapping B2C 109

AWS Machine Learning

JANUARY 6, 2023

In this post, we go through a set of best practices for using ML to create a bot that will delight your customers by accurately understanding them. The best practices listed in the following sections can support you in building a bot that will give your customers a great user experience and work well for your use case.

Best practices 103

Best practices Chatbots Engineering Technology 103

Hodusoft

SEPTEMBER 14, 2023

Best Practices for Onboarding New Tenants to the ISP Network As an Internet Service Provider (ISP) you know it’s not easy to acquire tenants (clients or subscribers who rent or lease Internet services from you). It’s critical to actively think about the entire customer journey, define it, map it, and document it.”

Best practices 98

Best practices Feedback Education Self service 98

AWS Machine Learning

MAY 1, 2024

This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment. For documentation retrieval, Retrieval Augmented Generation (RAG) stands out as a key tool. Virginia) AWS Region. The following diagram illustrates the solution architecture.

Chatbots 129

Chatbots APIs Engineering Automotive 129

AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system. Implement citation mechanisms to reference source documents in responses.

Best practices 97

Best practices APIs Metrics Accountability 97

AWS Machine Learning

FEBRUARY 9, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. AnalyzeDocument Signatures is a feature within Amazon Textract that offers the ability to automatically detect signatures on any document. Lastly, we share some best practices for using this feature.

APIs 103

APIs Best practices Banking Enterprise 103

AWS Machine Learning

MAY 15, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. In this post, we walk through when and how to use the Amazon Textract Bulk Document Uploader to evaluate how Amazon Textract performs on your documents.

APIs 102

APIs Construction Accountability Best practices 102

AWS Machine Learning

SEPTEMBER 6, 2024

In this post, we discuss best practices for working with FMEval in ground truth curation and metric interpretation for evaluating question answering applications for factual knowledge and quality. We used Amazon’s Q2 2023 10Q report as the source document from the SEC’s public EDGAR dataset to create 10 question-answer-fact triplets.

Best practices 90

Best practices Metrics Sales Benchmark 90

AWS Machine Learning

APRIL 19, 2023

The ability to effectively handle and process enormous amounts of documents has become essential for enterprises in the modern world. Due to the continuous influx of information that all enterprises deal with, manually classifying documents is no longer a viable option.

APIs 103

APIs Metrics Enterprise Best practices 103

AWS Machine Learning

NOVEMBER 1, 2024

In this post, we explore the best practices and lessons learned for fine-tuning Anthropic’s Claude 3 Haiku on Amazon Bedrock. However, achieving optimal performance with fine-tuning requires effort and adherence to best practices.

Best practices 96

Best practices APIs Finance Engineering 96

AWS Machine Learning

SEPTEMBER 20, 2024

When using your data source, you might want better visibility into the document processing lifecycle during data source sync jobs. They could include knowing the status of each document you attempted to crawl and index, as well as being able to troubleshoot why certain documents were not returned with the expected answers.

APIs 91

APIs Engineering Enterprise Best practices 91

OctopusTech

FEBRUARY 6, 2025

By following industry best practices for healthcare call centers, your organization can address patient needs better and deliver exceptional care. The agents gain essential skills needed to refine their communication skills a stay current with best practices.

Best practices 62

Best practices Healthcare Call Center Interactive Voice Response 62

AWS Machine Learning

JANUARY 10, 2023

This post describes the best practices for load testing a SageMaker endpoint to find the right configuration for the number of instances and size. To further understand Locust, check out their documentation. This can help us understand the minimum provisioned instance requirements to meet our latency and TPS requirements.

Best practices 100

Best practices Scripts APIs Metrics 100

AWS Machine Learning

AUGUST 19, 2022

Because many data scientists may lack experience in the acceleration training process, in this post we show you the factors that matter for fast deep learning model training and the best practices of acceleration training for TensorFlow 1.x We discuss best practices in the following areas: Accelerate training on a single instance.

Best practices 101

Best practices APIs Scripts Advertising 101

ShepHyken

SEPTEMBER 13, 2019

Share documentation . Implementing these 7 live chat best practices can contribute to customer success and positive word-of-mouth, and help your business grow through improved retention and new customer acquisition. According to Forrester research , customers prefer knowledge bases over all other self-service channels.

Customer Experience 283

Customer Experience Technical Support Self service Best practices 283

CCNG

MAY 27, 2021

Bring in Expertise – Wealth of knowledge Although you are the expert on everything about your company, center and customer, an outside consultant can bring in expertise on industry best practices for a variety of workstreams. Identify Gaps or problems – Find the Problem Consultants conduct full 360 reviews of your contact center.

Consulting 195

Consulting Consulting Contact Center Gamification 195

Outsource Consultants

JANUARY 24, 2025

This blog post explores the key components, best practices, and cutting-edge technologies that drive effective quality monitoring in contact centers. insurance company used AI analytics to modify its Explanation of Benefits (EOB) documents, significantly improving customer understanding and satisfaction. For example, a U.S.

Best practices 67

Best practices Contact Center Technology Schedule adherence 67

Callminer

JULY 22, 2020

For call centers, there are various ways that termination letters can be created to align with legal best practices and company needs. We will go over a few key elements of a well-drafted termination letter below, but first, we should touch on the primary types of termination letters that exist.

Call Center 182

Call Center Customer Service Best practices Coaching 182

CCNG

FEBRUARY 8, 2023

Customers said that the new contact center offered the best support they had ever received from Baxter. By focusing on moving from the Document stage to the Train stage on the Knowledge Ops Maturity Model they made it easy for agents to be knowledgeable, helpful, and efficient after just two weeks of training. How did they do it?

Service level 195

Service level CCNG Contact Center Healthcare 195

AWS Machine Learning

JULY 8, 2022

OCR has been widely used in various scenarios, such as document electronization and identity authentication. Because OCR can greatly reduce the manual effort to register key information and serve as an entry step for understanding large volumes of documents, an accurate OCR system plays a crucial role in the era of digital transformation.

Best practices 98

Best practices Scripts Construction Management 98

AWS Machine Learning

MARCH 21, 2023

You can learn more about Amazon SageMaker quotas by accessing the documentation. This way, data science teams can effectively work in parallel and reduce issues related to unavailability of instances. You can also learn more about Service Quotas here. About the authors Bruno Klein is a Machine Learning Engineer in the AWS ProServe team.

Best practices 98

Best practices Metrics Accountability Engineering 98

Callminer

MAY 26, 2020

Average Handle Time (AHT) gives an accurate, real-time measurement of the usual amount of time it takes to handle an interaction from start to finish, from the initiation of the call to the time your organization’s call center agents are spending on the phone with individual callers and handling any follow-up tasks, such as documentation.

Call Center 340

Call Center Metrics Average Handle Time First call resolution 340

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. This post focuses on the Operational Excellence pillar of the IDP solution.

Best practices 117

Best practices Metrics Feedback Enterprise 117

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Custom Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build a secure, efficient, and reliable IDP solution on AWS. This post focuses on the Reliability pillar of the IDP solution.

Best practices 114

Best practices APIs Accountability Enterprise 114

AWS Machine Learning

OCTOBER 29, 2024

Security – The solution uses AWS services and adheres to AWS Cloud Security best practices so your data remains within your AWS account. For a detailed breakdown of the features and implementation specifics, refer to the comprehensive documentation in the GitHub repository.

Best practices 112

Best practices Feedback Metrics APIs 112

CCNG

JULY 12, 2020

Contact centers and other service organizations should draft a DR/BC plan that documents a number of potential health-scare scenarios. Join noted contact center expert Donna Fluss and CX leader Steve Chirokas as they discuss best practices to handle this pandemic. February 12, 2020.

Contact Center 221

Contact Center CCNG Best practices Government 221

TechSee

OCTOBER 31, 2024

This knowledge, acquired over years of hands-on problem-solving, is rarely documented in a way that can be easily transferred. With Sophie AI’s Cognitive Engine, businesses can capture critical expertise, extract best practices, and optimize service flows in real time.

Engineering 109

Engineering Best practices Customer Experience Sales 109

AWS Machine Learning

SEPTEMBER 13, 2024

The policy agent accesses the Policy Information API to extract answers to insurance-related questions from unstructured policy documents such as PDF files. The policy information agent is responsible for doing a lookup against the insurance policy documents stored in the knowledge base.

APIs 130

APIs Enterprise Best practices Accountability 130

Inbenta

APRIL 29, 2020

Lack of expertise on chatbot best practices regarding ergonomic or editorial. Poor technical documentation. If you decide to integrate a chatbot solution through an API or a SDK, your technical team needs to be able to do so in complete autonomy with precise and complete integration documentation. A slow testing phase.

Chatbots 140

Chatbots APIs Construction Best practices 140

Callminer

MAY 11, 2020

While following best practices for hiring and training employees who are the right fit for your company is crucial, that doesn’t always mean that problems will never arise. Show everyone that you’re doing your best to understand the situation and work on an amicable resolution. Be ready to let go.

Management 273

Management Customer Experience Customer Service Coaching 273