AWS Machine Learning

MARCH 27, 2025

Lets say the task at hand is to predict the root cause categories (Customer Education, Feature Request, Software Defect, Documentation Improvement, Security Awareness, and Billing Inquiry) for customer support cases. We suggest consulting LLM prompt engineering documentation such as Anthropic prompt engineering for experiments.

Education 113

Education Engineering APIs Enterprise 113

AWS Machine Learning

MARCH 18, 2025

Site monitors conduct on-site visits, interview personnel, and verify documentation to assess adherence to protocols and regulatory requirements. However, this process can be time-consuming and prone to errors, particularly when dealing with extensive audio recordings and voluminous documentation.

Healthcare 115

Healthcare Analytics Consulting Consulting 115

Hodusoft

SEPTEMBER 14, 2023

Best Practices for Onboarding New Tenants to the ISP Network As an Internet Service Provider (ISP) you know it’s not easy to acquire tenants (clients or subscribers who rent or lease Internet services from you). It’s critical to actively think about the entire customer journey, define it, map it, and document it.”

Best practices 98

Best practices Feedback Education Self service 98

Totango

NOVEMBER 21, 2019

Document how long onboarding takes. Best Practices for Improving Customer Satisfaction NPS Scores. Here are some best practices you can use to improve customer satisfaction : Track Progress. Revamp the way you send educational messages, such as by adding new videos or documents. Collect customer feedback.

Best practices 93

Best practices Metrics Customer advocacy Education 93

AWS Machine Learning

AUGUST 21, 2024

Today, physicians spend about 49% of their workday documenting clinical visits, which impacts physician productivity and patient care. By using the solution, clinicians don’t need to spend additional hours documenting patient encounters. This blog post focuses on the Amazon Transcribe LMA solution for the healthcare domain.

Healthcare 121

Healthcare Consulting Consulting APIs 121

AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system. Implement citation mechanisms to reference source documents in responses.

Best practices 101

Best practices APIs Metrics Accountability 101

Totango

JUNE 24, 2022

At the same time, the distinctive nature of SaaS offers unique advantages for customer success management, including the ability to engage customers digitally, the technological means to automate successful results, and opportunities to leverage customer feedback. What Special Customer Success Challenges Do SaaS Companies Face?

Best practices 109

Best practices SaaS Journey mapping B2C 109

Outsource Consultants

FEBRUARY 18, 2025

Negative customer feedback and declining customer satisfaction: The cumulative effect of these issues often manifests as negative reviews, complaints, and a general decline in customer satisfaction scores. Documented Procedures: Document all service level agreements (SLAs) and operating procedures clearly and concisely.

Feedback 67

Feedback Customer centricity Best practices Engineering 67

AWS Machine Learning

SEPTEMBER 6, 2024

In this post, we discuss best practices for working with FMEval in ground truth curation and metric interpretation for evaluating question answering applications for factual knowledge and quality. We used Amazon’s Q2 2023 10Q report as the source document from the SEC’s public EDGAR dataset to create 10 question-answer-fact triplets.

Best practices 95

Best practices Metrics Sales Benchmark 95

AWS Machine Learning

FEBRUARY 12, 2025

The following best practices will help you establish standardized benchmarking when comparing different foundation models. Document your evaluation configuration and parameters for reproducibility. Document any modifications made based on evaluation insights. decode('utf-8') for line in content.strip().split('n'):

Metrics 100

Metrics Engineering Benchmark APIs 100

TeleDirect

APRIL 7, 2025

CRM and ticketing systems Call routing platforms Knowledge bases and internal documentation Troubleshooting procedures 4. Product updates Policy changes Performance-based training Industry trends and best practices Best Practices for Effective Call Center Training Successful training programs are structured, engaging, and adaptable.

Call Center 62

Call Center First call resolution Best practices Gamification 62

AWS Machine Learning

JANUARY 28, 2025

Rigorous testing allows us to understand an LLMs capabilities, limitations, and potential biases, and provide actionable feedback to identify and mitigate risk. Evaluating large language models (LLMs) is crucial as LLM-based systems become increasingly powerful and relevant in our society.

Management 112

Management APIs Engineering Metrics 112

AWS Machine Learning

NOVEMBER 21, 2024

As generative AI models advance in creating multimedia content, the difference between good and great output often lies in the details that only human feedback can capture. Amazon SageMaker Ground Truth enables RLHF by allowing teams to integrate detailed human feedback directly into model training.

APIs 100

APIs Feedback Telecommunications Management 100

AWS Machine Learning

NOVEMBER 15, 2024

Diverse feedback is also important, so think about implementing human-in-the-loop testing to assess model responses for safety and fairness. Regular evaluations allow you to adjust and steer the AI’s behavior based on feedback and performance metrics. As mentioned earlier, Amazon Bedrock uses encryption in transit and at rest.

APIs 114

APIs Government Best practices Metrics 114

CCNG

MAY 27, 2021

Bring in Expertise – Wealth of knowledge Although you are the expert on everything about your company, center and customer, an outside consultant can bring in expertise on industry best practices for a variety of workstreams. Identify Gaps or problems – Find the Problem Consultants conduct full 360 reviews of your contact center.

Consulting 195

Consulting Consulting Contact Center Gamification 195

CSM Magazine

DECEMBER 10, 2024

Provide Self-Service Options and Accessible Documentation While personalized support is crucial, cryptocurrency businesses should also invest in self-service options to address common customer inquiries. Providing strong security features and educating customers about best practices can improve customer confidence and satisfaction.

Customer Service 52

Customer Service Self service Chatbots Morale 52

AWS Machine Learning

JUNE 25, 2024

Extracting valuable insights from customer feedback presents several significant challenges. Scalability becomes an issue as the amount of feedback grows, hindering the ability to respond promptly and address customer concerns. Large language models (LLMs) have transformed the way we engage with and process natural language.

Feedback 129

Feedback Engineering Enterprise Technical Support 129

AWS Machine Learning

AUGUST 30, 2024

In this post, we provide an overview of the Meta Llama 3 models available on AWS at the time of writing, and share best practices on developing Text-to-SQL use cases using Meta Llama 3 models. All the code used in this post is publicly available in the accompanying Github repository.

Best practices 88

Best practices Engineering Accountability Enterprise 88

AWS Machine Learning

FEBRUARY 7, 2025

Questions like Am I following best practices?, They deploy the services that make up a solution according to best practices, helping you optimize costs and become familiar with these kinds of architectural patterns without a large investment in training. Am I optimizing my cloud costs?, are quite common.

Best practices 78

Best practices Enterprise Accountability Consulting 78

Callminer

AUGUST 1, 2017

They don’t do anything else except maybe monitor a few calls and give some feedback. Training documentation needs to be updated regularly, and on-going training is important for improving efficiency. Agents can also send feedback directly to script authors to further improve processes. To implement continuous training.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

JANUARY 29, 2025

Intelligent document processing , translation and summarization, flexible and insightful responses for customer support agents, personalized marketing content, and image and code generation are a few use cases using generative AI that organizations are rolling out in production.

Enterprise 94

Enterprise Government Accountability Finance 94

Outsource Consultants

JANUARY 24, 2025

This blog post explores the key components, best practices, and cutting-edge technologies that drive effective quality monitoring in contact centers. Real-Time Monitoring Tools Real-time monitoring tools allow supervisors to listen in on live calls and provide immediate feedback. For example, a U.S.

Best practices 67

Best practices Contact Center Technology Schedule adherence 67

CSM Magazine

MARCH 3, 2025

Community forums: Spaces where customers can connect and share solutions or best practices. Consistency in Service Quality: The information provided on the portal is uniform and well-documented, ensuring consistency in the support experience. A customer in any time zone can access the support they need at their convenience.

Self service 52

Self service Best practices Wait times Feedback 52

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. This post focuses on the Operational Excellence pillar of the IDP solution.

Best practices 118

Best practices Metrics Feedback Enterprise 118

SharpenCX

APRIL 8, 2020

So how can you, manager, use call center management best practices to better configure call queues and improve customer outcomes? Apply call center management best practices to your interaction queues to fix gaps in your customer journey – like queues overflowing with customers o n hold. The answer lies in simplicity.

Best practices 84

Best practices Call Center Interactive Voice Response Customer Experience 84

CSM Magazine

FEBRUARY 5, 2025

Has the confidence to handle customer inquiries, complaints, and feedback effectively. Document these expectations in a training manual or onboarding guide. Step 3: Teach Communication Best Practices Empathy, clear communication, and active listening are vital skills for customer support.

Customer Support 52

Customer Support Customer centricity Construction Morale 52

Peter Lavers

FEBRUARY 24, 2015

Once again it is useful to both look internally, capture what really happens already, and look externally (this time for best practice models). However you come by a best practice model with which you are comfortable, your next step should be the familiar approach for gap analysis.

Best practices 162

Best practices Marketing Benchmark Feedback 162

Global Response

MARCH 26, 2024

Working collaboratively also means that feedback should go in both directions. Implement a constructive feedback process that allows both parties to express concerns and suggestions. Regular feedback helps address issues promptly and reinforces a culture of continuous improvement. Tip #3: Cultivate a partnership mindset.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

AWS Machine Learning

APRIL 22, 2024

It provides examples of use cases and best practices for using generative AI’s potential to accelerate sustainability and ESG initiatives, as well as insights into the main operational challenges of generative AI for sustainability. Throughout this lifecycle, implementing AWS Well-Architected Framework best practices is recommended.

Best practices 139

Best practices Benchmark Transportation Engineering 139

Inbenta

APRIL 29, 2020

Lack of expertise on chatbot best practices regarding ergonomic or editorial. This is not something that we recommend doing as you’re missing out on feedback coming from real users. Poor technical documentation. Our ebook will give you all the tips and best practices to carry out this project.

Chatbots 140

Chatbots APIs Construction Best practices 140

AWS Machine Learning

MAY 9, 2024

They establish and enforce best practices encompassing design, development, processes, and governance operations, thereby mitigating risks and making sure robust business, technical, and governance frameworks are consistently upheld.

Government 134

Government Best practices Benchmark Metrics 134

AWS Machine Learning

SEPTEMBER 27, 2023

RAG searches documents through large language model (LLM) embedding and vectoring, creates the context from search results through clustering, and uses the context as an augmented prompt to inference a foundation model to get the answer. In this case, the question answering task works better by fine-tuning the LLM with the documents.

Construction 122

Construction Engineering Best practices Consulting 122

TeleDirect

MARCH 26, 2025

Best Practices for Delivering Exceptional Customer Care 1. Real-Time Data Access: Allow agents to access client history and documentation instantly. Monitor Performance and Gather Feedback Understanding how well customer care strategies are working requires regular performance monitoring and client feedback.

Customer Care 62

Customer Care Multi-channel support CRM outsourcing 62

ProProfs Blog

JANUARY 17, 2020

Negative Customer Feedback. Complaints are different than receiving negative customer feedback. On the other hand, you reach out to your customers and they give a negative comment in the feedback form – that’s negative feedback. Asking for feedback helps reduce this number. Next is documentation. .

Customer Service 146

Customer Service Feedback Surveys Customer Support 146

ProProfs Blog

NOVEMBER 29, 2019

12 Help Desk Management Best Practices. Document service SLA. Document processes. In order to create the best help desk software based on user experience , agents must collect feedback from the customers on a regular basis. The feedback should be related to the needs and desires of customers.

Management 128

Management Customer centricity Best practices Finance 128

AWS Machine Learning

SEPTEMBER 5, 2024

For more information on the types of nodes supported, check the Node types in prompt flow documentation. data Output Name: modelCompletion , Type: String Flow output Node name: End Input: Name: document , Type: String, Expression: $.data For more information on Amazon Bedrock and its features, visit the Amazon Bedrock documentation.

Management 135

Management Engineering Best practices Metrics 135

CustomerSuccessBox

MARCH 17, 2022

It’s a document (or set of documents) that outlines when various teams in your company should communicate with customers. Read further to know in detail about the best practices that you should follow for building an effective Customer Journey Map. 7 Best Practices for an Effective Customer Journey Map.

Journey mapping 52

Journey mapping Best practices Construction Benchmark 52