VirtualPBX

FEBRUARY 17, 2022

It documents what services the provider will bring to the table and sets the service standards the provider is obligated to meet. Do you see why the journey to service level agreement best practices is needed? To sum up, the SLA adds finer detail regarding the services provided and the metrics used to measure their performance.

Best practices 98

Best practices Service level Wait times Metrics 98

AWS Machine Learning

SEPTEMBER 8, 2023

For modern companies that deal with enormous volumes of documents such as contracts, invoices, resumes, and reports, efficiently processing and retrieving pertinent data is critical to maintaining a competitive edge. What if there was a way to process documents intelligently and make them searchable in with high accuracy?

Construction 118

Construction Metrics Best practices APIs 118

Totango

JUNE 24, 2022

The digital nature of SaaS customer experience means that success outcomes are defined primarily in terms of digital, measurable key performance indicators, such as product usage metrics. To achieve performance goals, best practices should be defined and automated for each customer journey stage.

Best practices 106

Best practices SaaS Journey mapping B2C 106

Nicereply

DECEMBER 21, 2021

Let’s look at the best practices of how to manage customer feedback. Daily best practices for Support Managers. You can export your report as a CSV document. Weekly best practices for Support Managers and Teams. Read about the best weekly practices for support managers and teams: 1.

Best practices 98

Best practices Feedback Management Surveys 98

AWS Machine Learning

JANUARY 8, 2024

AWS customers in healthcare, financial services, the public sector, and other industries store billions of documents as images or PDFs in Amazon Simple Storage Service (Amazon S3). In this post, we focus on processing a large collection of documents into raw text files and storing them in Amazon S3.

Scripts 102

Scripts Construction APIs Healthcare 102

AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system. Implement citation mechanisms to reference source documents in responses.

Best practices 92

Best practices APIs Metrics Accountability 92

Education Services Group

APRIL 27, 2022

I’m not going to waste time trying to document how to correctly (mathematically) calculate all the three letter acronyms—but feel free to check out our Customer Success Definitions, Calculations, and Lingo…Oh My! Instead, I want to do some level setting on some specific metrics and flaws I see in the industry.

Metrics 98

Metrics Surveys SaaS CRM 98

AWS Machine Learning

MARCH 6, 2023

In this post, we dive into tips and best practices for successful LLM training on Amazon SageMaker Training. The post covers all the phases of an LLM training workload and describes associated infrastructure features and best practices. Some of the best practices in this post refer specifically to ml.p4d.24xlarge

Best practices 91

Best practices APIs Transportation Scripts 91

AWS Machine Learning

NOVEMBER 1, 2024

In this post, we explore the best practices and lessons learned for fine-tuning Anthropic’s Claude 3 Haiku on Amazon Bedrock. We also provide insights on how to achieve optimal results for different dataset sizes and use cases, backed by experimental data and performance metrics.

Best practices 89

Best practices APIs Finance Metrics 89

CCNG

MAY 27, 2021

Contact Center Leaders are continually being pushed to improve processes, decrease cost, increase customer satisfaction, and improve sales or metrics. Understanding the best path to follow, with the fluidity of the contact center industry, can be a daunting task. This is what they do. This is what they do.

Consulting 195

Consulting Consulting Contact Center Gamification 195

Vcaretec

JUNE 6, 2022

The metrics we use to measure omnichannel customer service experiences are core to a good relationship, and therefore, are core to a good shopping experience. Documentation - is the technical documentation fully up to the standards set by the brand and within the customized support process outlined by leadership?

Best practices 88

Best practices Customer Care Customer advocacy outsourcing 88

AWS Machine Learning

APRIL 19, 2023

The ability to effectively handle and process enormous amounts of documents has become essential for enterprises in the modern world. Due to the continuous influx of information that all enterprises deal with, manually classifying documents is no longer a viable option.

APIs 87

APIs Metrics Enterprise Best practices 87

SharpenCX

APRIL 8, 2020

So how can you, manager, use call center management best practices to better configure call queues and improve customer outcomes? Apply call center management best practices to your interaction queues to fix gaps in your customer journey – like queues overflowing with customers o n hold. The answer lies in simplicity.

Best practices 84

Best practices Call Center Interactive Voice Response Customer Experience 84

AWS Machine Learning

JANUARY 10, 2023

This post describes the best practices for load testing a SageMaker endpoint to find the right configuration for the number of instances and size. From there, we dive into how you can track and understand the metrics and performance of the SageMaker endpoint utilizing Amazon CloudWatch metrics. Metrics to track.

Best practices 79

Best practices Scripts APIs Metrics 79

AWS Machine Learning

OCTOBER 29, 2024

Observability refers to the ability to understand the internal state and behavior of a system by analyzing its outputs, logs, and metrics. Security – The solution uses AWS services and adheres to AWS Cloud Security best practices so your data remains within your AWS account.

Best practices 103

Best practices Feedback Metrics APIs 103

Global Response

MARCH 26, 2024

Evaluate the vendor’s performance metrics and quality control processes to ensure they meet your expectations. LET’S CONNECT Tip #2: Ensure comprehensive SLA documentation. Customer satisfaction score (CSAT) : This metric is critical for any BPO service directly interacting with customers.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

AWS Machine Learning

MAY 9, 2024

They establish and enforce best practices encompassing design, development, processes, and governance operations, thereby mitigating risks and making sure robust business, technical, and governance frameworks are consistently upheld. Platform – A central platform such as Amazon SageMaker for creation, training, and deployment.

Government 122

Government Best practices Benchmark Metrics 122

AWS Machine Learning

JUNE 20, 2024

In addition, RAG architecture can lead to potential issues like retrieval collapse , where the retrieval component learns to retrieve the same documents regardless of the input. This makes it difficult to apply standard evaluation metrics like BERTScore ( Zhang et al.

Metrics 121

Metrics Engineering Accountability Benchmark 121

AWS Machine Learning

MARCH 21, 2023

In addition, they can view near real-time utilization metrics and create Amazon CloudWatch metrics to view and programmatically query SageMaker quotas. This architecture includes the following workflow: A CloudWatch metric monitors the usage of the resource. Choose Select metric. Select the metric you want to monitor.

Best practices 78

Best practices Metrics Accountability Engineering 78

ChurnZero

JANUARY 17, 2020

ChurnZero Power-Users Share Tips, Tricks and Best Practices. Prior to deploying a Customer Success p latform, many companies find their CS operations comprised of an endless web of spreadsheets and unorganized documentation. Regardless just remember that there is no one-size-fits-all approach for CS metrics.

Best practices 72

Best practices Upselling Accountability SaaS 72

VirtualPBX

FEBRUARY 17, 2022

It documents what services the provider will bring to the table and sets the service standards the provider is obligated to meet. Do you see why the journey to service level agreement best practices is needed? To sum up, the SLA adds finer detail regarding the services provided and the metrics used to measure their performance.

Best practices 52

Best practices Service level Wait times Metrics 52

AWS Machine Learning

NOVEMBER 22, 2023

When a customer has a production-ready intelligent document processing (IDP) workload, we often receive requests for a Well-Architected review. To follow along with this post, you should be familiar with the previous posts in this series ( Part 1 and Part 2 ) and the guidelines in Guidance for Intelligent Document Processing on AWS.

APIs 111

APIs Metrics Benchmark Enterprise 111

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. This post focuses on the Operational Excellence pillar of the IDP solution.

Best practices 102

Best practices Metrics Feedback Enterprise 102

Cincom

MAY 8, 2024

By making communication a priority, companies see growth across all metrics. The key stages include: Initial Research: Early messaging should focus on educating prospects with thought leadership content detailing industry trends and best practices. Continuously analyze performance metrics on automation to refine over time.

Best practices 52

Best practices Metrics Education CRM 52

AWS Machine Learning

SEPTEMBER 27, 2023

RAG searches documents through large language model (LLM) embedding and vectoring, creates the context from search results through clustering, and uses the context as an augmented prompt to inference a foundation model to get the answer. In this case, the question answering task works better by fine-tuning the LLM with the documents.

Construction 107

Construction Engineering Best practices Consulting 107

ProProfs Blog

NOVEMBER 29, 2019

12 Help Desk Management Best Practices. Document service SLA. Document processes. One of the organizations’ help desk best practices is to create a new ticket for every interaction with patrons. Document service SLA. Using robust help desk management software is the best solution in such cases.

Management 128

Management Customer centricity Best practices Finance 128

AWS Machine Learning

NOVEMBER 22, 2023

An intelligent document processing (IDP) project usually combines optical character recognition (OCR) and natural language processing (NLP) to read and understand a document and extract specific terms or words. Define goals and metrics – The function needs to deliver value to the organization in different ways.

Finance 98

Finance Best practices APIs Accountability 98

AWS Machine Learning

SEPTEMBER 5, 2024

The evaluation of prompts and their answers for a given LLM is a subjective task by nature, but a systematic prompt evaluation using LLM-as-a-judge allows you to quantify it with an evaluation metric in a numerical score. For more information on the types of nodes supported, check the Node types in prompt flow documentation.

Management 126

Management Engineering Best practices Metrics 126

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Custom Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build a secure, efficient, and reliable IDP solution on AWS. This post focuses on the Reliability pillar of the IDP solution.

Best practices 99

Best practices APIs Accountability Enterprise 99

aircall

MARCH 24, 2021

We’re going to walk you through some of the tools, as well as 10 best practices for improving your sales prospecting plan overall. Overall, a well-documented sales prospecting plan equips all sales team members with the exact tools they need to work efficiently and get measurable results. . What Is a Sales Prospecting Plan?

Best practices 62

Best practices Sales Scripts Outbound sales 62

aircall

FEBRUARY 1, 2021

To make that happen, you’ll need to clearly define your sales training process, invest in the right training programs, and follow best practices for training sessions. . Sales Team Training Best Practices Checklist for Your Salespeople. It’s not a bad idea to document your company’s best practices for sales team training.

Best practices 62

Best practices Sales Call Center Coaching 62

AWS Machine Learning

FEBRUARY 1, 2024

The data sources may be PDF documents on a file system, data from a software as a service (SaaS) system like a CRM tool, or data from an existing wiki or knowledge base. Make sure to use best practices for rate limiting, backoff and retry, and load shedding.

Best practices 125

Best practices Engineering SaaS APIs 125

AWS Machine Learning

APRIL 25, 2024

Government agencies summarize lengthy policy documents and reports to help policymakers strategize and prioritize goals. By creating condensed versions of long, complex documents, summarization technology enables users to focus on the most salient content. This leads to better comprehension and retention of critical information.

Metrics 122

Metrics Benchmark Government Calibration 122

Comm100

OCTOBER 26, 2022

With this in mind, we will look at some customer service best practices that help teams and agents provide this consumer experience. These are the best customer service practices that the most successful teams all follow. Agent assistance. All customers see is a fast and accurate response. SLA policies. Personalization.

Best practices 52

Best practices Customer Service Chatbots Personalization 52

JustCall

DECEMBER 10, 2020

Below are 11 call center training tips and best practices to ensure your agents can deliver a positive customer experience. Call Center Agent Training Best Practices. With call recordings, you can evaluate the best practices for quality service and growth in sales. Explain the Importance of KPIs and Metrics.

Best practices 52

Best practices Call Center Sales Average Handle Time 52

AWS Machine Learning

DECEMBER 5, 2022

Then we dive into the two key metrics used to evaluate a biometric system’s accuracy: the false match rate (also known as false acceptance rate) and false non-match rate (also known as false rejection rate). Finally, we discuss a framework and best practices for performing an evaluation of an identity verification service.

Metrics 71

Metrics Best practices Banking APIs 71

AWS Machine Learning

SEPTEMBER 16, 2024

Workflow of RAG Orchestration The RAG orchestration generally consists of two steps: Retrieval – RAG fetches relevant documents from an external data source using the generated search queries. When presented with the search queries, the RAG-based application searches the data source for relevant documents or passages.

Enterprise 108

Enterprise Accountability APIs Metrics 108