Callminer

MAY 26, 2020

Average Handle Time (AHT) gives an accurate, real-time measurement of the usual amount of time it takes to handle an interaction from start to finish, from the initiation of the call to the time your organization’s call center agents are spending on the phone with individual callers and handling any follow-up tasks, such as documentation.

Call Center 340

Call Center Metrics Average Handle Time First call resolution 340

AWS Machine Learning

MARCH 6, 2023

In this post, we dive into tips and best practices for successful LLM training on Amazon SageMaker Training. The post covers all the phases of an LLM training workload and describes associated infrastructure features and best practices. Some of the best practices in this post refer specifically to ml.p4d.24xlarge

Best practices 101

Best practices APIs Transportation Scripts 101

AWS Machine Learning

MARCH 14, 2024

There are several use cases where RAG can help improve FM performance: Question answering – RAG models help question answering applications locate and integrate information from documents or knowledge sources to generate high-quality answers. The retrieved information provides useful context and ideas.

Best practices 131

Best practices Engineering Chatbots Enterprise 131

AWS Machine Learning

MARCH 27, 2025

Lets say the task at hand is to predict the root cause categories (Customer Education, Feature Request, Software Defect, Documentation Improvement, Security Awareness, and Billing Inquiry) for customer support cases. We suggest consulting LLM prompt engineering documentation such as Anthropic prompt engineering for experiments.

Education 91

Education Engineering APIs Enterprise 91

AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system. Implement citation mechanisms to reference source documents in responses.

Best practices 97

Best practices APIs Metrics Accountability 97

AWS Machine Learning

JANUARY 10, 2023

This post describes the best practices for load testing a SageMaker endpoint to find the right configuration for the number of instances and size. Note that the model container also includes any custom inference code or scripts that you have passed for inference. To further understand Locust, check out their documentation.

Best practices 93

Best practices Scripts APIs Metrics 93

AWS Machine Learning

NOVEMBER 15, 2024

For early detection, implement custom testing scripts that run toxicity evaluations on new data and model outputs continuously. Integrating scheduled toxicity assessments and custom testing scripts into your development pipeline helps you continuously monitor and adjust model behavior.

APIs 109

APIs Government Best practices Metrics 109

Callminer

JULY 30, 2020

While sticking to set scripts can be helpful, being genuinely concerned with solving customer concerns helps customers feel valued. I’ve found that one of the best ways to address bad customer service complaints is to avoid getting them altogether! They use canned, scripted responses that lack sincerity. HealthMarkets.

Call Center 265

Call Center Customer Service Scripts Coaching 265

AWS Machine Learning

AUGUST 19, 2022

Because many data scientists may lack experience in the acceleration training process, in this post we show you the factors that matter for fast deep learning model training and the best practices of acceleration training for TensorFlow 1.x We discuss best practices in the following areas: Accelerate training on a single instance.

Best practices 93

Best practices APIs Scripts Advertising 93

AWS Machine Learning

FEBRUARY 25, 2025

This post shows how to configure an Amazon Q Business custom connector and derive insights by creating a generative AI-powered conversation experience on AWS using Amazon Q Business while using access control lists (ACLs) to restrict access to documents based on user permissions. Who are the data stewards for my proprietary database sources?

Enterprise 92

Enterprise Engineering APIs Accountability 92

AWS Machine Learning

JULY 8, 2022

OCR has been widely used in various scenarios, such as document electronization and identity authentication. Because OCR can greatly reduce the manual effort to register key information and serve as an entry step for understanding large volumes of documents, an accurate OCR system plays a crucial role in the era of digital transformation.

Best practices 96

Best practices Scripts Construction Management 96

Outsource Consultants

JANUARY 24, 2025

This blog post explores the key components, best practices, and cutting-edge technologies that drive effective quality monitoring in contact centers. Agent Evaluation Scorecards Agent evaluation scorecards assess customer interactions based on key criteria such as: Adherence to scripts and compliance guidelines.

Best practices 67

Best practices Contact Center Technology Schedule adherence 67

AWS Machine Learning

FEBRUARY 8, 2024

Your Amazon Bedrock-powered insurance agent can assist human agents by creating new claims, sending pending document reminders for open claims, gathering claims evidence, and searching for information across existing claims and customer knowledge repositories. Send a pending documents reminder to the policy holder of claim 2s34w-8x.

APIs 140

APIs Scripts Enterprise Management 140

aircall

MARCH 24, 2021

We’re going to walk you through some of the tools, as well as 10 best practices for improving your sales prospecting plan overall. Overall, a well-documented sales prospecting plan equips all sales team members with the exact tools they need to work efficiently and get measurable results. . What Is a Sales Prospecting Plan?

Best practices 62

Best practices Sales Scripts Outbound sales 62

CSM Magazine

FEBRUARY 5, 2025

Document these expectations in a training manual or onboarding guide. Step 3: Teach Communication Best Practices Empathy, clear communication, and active listening are vital skills for customer support. Knowledge Base: Create a centralized library of resources, troubleshooting guides, and scripts for reference.

Customer Support 52

Customer Support Customer centricity Construction Morale 52

Callminer

MAY 11, 2020

While following best practices for hiring and training employees who are the right fit for your company is crucial, that doesn’t always mean that problems will never arise. For me, the brands that offer the best customer experience share a few qualities: Timely response. Take responsibility. Be ready to let go.

Management 273

Management Customer Experience Customer Service Coaching 273

AWS Machine Learning

FEBRUARY 5, 2025

Some links for security best practices are shared below but we strongly recommend reaching out to your account team for detailed guidance and to discuss the appropriate security architecture needed for a secure and compliant deployment. define bot express greeting "Hey there!" define bot ask how are you "How are you doing?"

Chatbots 99

Chatbots Construction Best practices APIs 99

AWS Machine Learning

DECEMBER 22, 2023

Lambda instruments the financial services agent logic as a LangChain conversational agent that can access customer-specific data stored on DynamoDB, curate opinionated responses using your documents and webpages indexed by Amazon Kendra, and provide general knowledge answers through the FM on Amazon Bedrock.

Scripts 124

Scripts Chatbots Accountability Multi-channel support 124

Global Response

MARCH 27, 2024

An effective call center script balances consistent service quality with personalized customer interactions. The script should serve as a guide rather than a rigid framework. While customer service scripts are incredibly useful and beneficial, they can also be challenging to create. Understand customer needs and expectations.

Scripts 62

Scripts Call Center Customer Service Coaching 62

AWS Machine Learning

JUNE 4, 2024

The workflow includes the following steps: The user runs the terraform apply The Terraform local-exec provisioner is used to run a Python script that downloads the public dataset DialogSum from the Hugging Face Hub. More information can be found in the Terraform documentation for aws_caller_identity , aws_partition , and aws_region.

Scripts 130

Scripts Accountability Engineering Best practices 130

AWS Machine Learning

SEPTEMBER 14, 2023

This post takes you through the most common challenges that customers face when searching internal documents, and gives you concrete guidance on how AWS services can be used to create a generative AI conversational bot that makes internal information more useful. The cost associated with training models on recent data is high.

APIs 120

APIs Healthcare Scripts Engineering 120

AWS Machine Learning

JULY 17, 2024

This post shows how to use AWS generative artificial intelligence (AI) services , like Amazon Q Business , with AWS Support cases, AWS Trusted Advisor , and AWS Health data to derive actionable insights based on common patterns, issues, and resolutions while using the AWS recommendations and best practices enabled by support data.

Scripts 121

Scripts APIs Enterprise Accountability 121

AWS Machine Learning

APRIL 23, 2024

The AWS Well-Architected Framework provides best practices and guidelines for designing and operating reliable, secure, efficient, and cost-effective systems in the cloud. For latest information, please refer to the documentation above. It calls the CreateDataSource and DeleteDataSource APIs.

APIs 126

APIs Enterprise Scripts Accountability 126

JustCall

DECEMBER 10, 2020

Below are 11 call center training tips and best practices to ensure your agents can deliver a positive customer experience. Call Center Agent Training Best Practices. Day 3 is practicing the scripts on the phones by calling me or my team. Ensures skillful handling of critical issues. Practise Buddy System.

Best practices 52

Best practices Call Center Sales Average Handle Time 52

TechSee

OCTOBER 10, 2019

The traditional contact center – with agents in cubicles following scripts and rushing to meet individual KPIs – will soon be a thing of the past. Each live session also offers opportunities to create new best practices that can easily be shared with colleagues. By the book. Every agent for himself.

Contact Center 117

Contact Center Wireless Scripts Average Handle Time 117

Babelforce

SEPTEMBER 15, 2021

It’s worth doing a mix of face-to-face sessions and genuine ‘over the phone’ sessions for practice that feels more like the real thing. #4 4 Go beyond scripts. Scripts help agents provide great customer service. Instead, teach agents the ideas behind the scripts so they are better equipped to help in a variety of situations.

Call Center 102

Call Center Scripts Contact Center Airlines 102

aircall

OCTOBER 6, 2021

To help you meet these objectives, we offer some best practices for a successful, sales-focused onboarding program in the following section. 6 Best Practices of Sales Onboarding. Here are the six best practices of sales onboarding to guide you as you bring on new team members and engage your existing employees: 1.

Sales 117

Sales Scripts Best practices Feedback 117

AWS Machine Learning

APRIL 22, 2024

To achieve this multi-user environment, you can take advantage of Linux’s user and group mechanism and statically create multiple users on each instance through lifecycle scripts. Create a HyperPod cluster with an SSSD-enabled lifecycle script Next, you create a HyperPod cluster with LDAPS/Active Directory integration.

Scripts 114

Scripts Engineering Management Benchmark 114

Voxjar

APRIL 3, 2018

Quality assurance best practices. Here are 4 best practices that will keep your contact center performing and your customers happy. Their experience dealing with customers makes them a prime resource for rewriting scripts that will resonate. Finally, treat your quality assurance framework as a living document.

Best practices 53

Best practices Call Center Customer Experience Contact Center 53

Fonolo

JANUARY 31, 2023

Read on for our complete guide, where we’ll explore all the best practices. These off-site training sessions give employees the chance to keep up with industry best practices and bring back ideas that can help the workplace. Along the way, they’ll share insight and best practices as they complete their daily workload.

Call Center 141

Call Center Contact Center Coaching Gamification 141

AWS Machine Learning

SEPTEMBER 8, 2023

OpenSearch Service allows you to store vectors and other data types in an index, and offers rich functionality that allows you to search for documents using vectors and measuring the semantical relatedness, which we use in this post. OpenSearch Service is a fully managed service that makes it simple to deploy, scale, and operate OpenSearch.

APIs 122

APIs Scripts Entertainment Personalization 122

UJET

MAY 19, 2020

Inexperienced agents need more in-depth training like call scripts, platform demos, and lessons on best practices. Remote agents aren’t disadvantaged by not having onsite training, It’s just more important that their training is structured and contains all the best practices to be successful.

Scripts 82

Scripts Best practices Coaching Education 82

AWS Machine Learning

AUGUST 14, 2023

Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. Enterprise search covers storing documents such as digital files, indexing the documents for search, and providing relevant results based on user queries. Initialize DocumentStore and index documents.

Enterprise 89

Enterprise Scripts Best practices Analytics 89

AWS Machine Learning

NOVEMBER 16, 2022

For an example account structure to follow organizational unit best practices to host models using SageMaker endpoints across accounts, refer to MLOps Workload Orchestrator. Some things to note in the preceding architecture: Accounts follow a principle of least privilege to follow security best practices. Prerequisites.

Accountability 97

Accountability Best practices Scripts Engineering 97

AWS Machine Learning

JULY 5, 2022

Lifecycle configurations (LCCs) are shell scripts to automate customization for your Studio environments, such as installing JupyterLab extensions, preloading datasets, and setting up source code repositories. LCC scripts are triggered by Studio lifecycle events, such as starting a new Studio notebook. Apply the script (see below).

Scripts 96

Scripts Engineering APIs Consulting 96

AWS Machine Learning

FEBRUARY 13, 2023

An administrator can run the AWS CDK script provided in the GitHub repo via the AWS Management Console or in the terminal after loading the code in their environment. With the help of the AWS CDK, we can version control our provisioned resources and have a highly transportable environment that complies with enterprise-level best practices.

Scripts 93

Scripts Best practices Transportation Construction 93

AWS Machine Learning

JUNE 12, 2024

Amazon Q returns the response as a JSON object (detailed in the Amazon Q documentation ). sourceAttributions – The source documents used to generate the conversation response. In Retrieval Augmentation Generation (RAG), this always refers to one or more documents from enterprise knowledge bases that are indexed in Amazon Q.

APIs 134

APIs Enterprise Accountability Feedback 134