AWS Machine Learning

MARCH 14, 2024

There are several use cases where RAG can help improve FM performance: Question answering – RAG models help question answering applications locate and integrate information from documents or knowledge sources to generate high-quality answers. The retrieved information provides useful context and ideas.

Best practices 129

Best practices Engineering Chatbots Enterprise 129

Global Response

MARCH 27, 2024

An effective call center script balances consistent service quality with personalized customer interactions. The script should serve as a guide rather than a rigid framework. While customer service scripts are incredibly useful and beneficial, they can also be challenging to create. Understand customer needs and expectations.

Scripts 62

Scripts Call Center Customer Service Coaching 62

Callminer

APRIL 23, 2019

Expert PCI Compliance Tips & Best Practices. Below, we’ve rounded up 17 tips and best practices for PCI compliance from industry and regulatory experts. Expand your call recording practices. Train agents thoroughly on everything compliance-related and integrate PCI best practices into their scripts.

Best practices 159

Best practices Call Center Banking Contact Center 159

AWS Machine Learning

JANUARY 10, 2023

This post describes the best practices for load testing a SageMaker endpoint to find the right configuration for the number of instances and size. Note that the model container also includes any custom inference code or scripts that you have passed for inference. To further understand Locust, check out their documentation.

Best practices 88

Best practices Scripts APIs Metrics 88

AWS Machine Learning

AUGUST 19, 2022

Because many data scientists may lack experience in the acceleration training process, in this post we show you the factors that matter for fast deep learning model training and the best practices of acceleration training for TensorFlow 1.x We discuss best practices in the following areas: Accelerate training on a single instance.

Best practices 90

Best practices APIs Scripts Advertising 90

aircall

MARCH 24, 2021

We’re going to walk you through some of the tools, as well as 10 best practices for improving your sales prospecting plan overall. Overall, a well-documented sales prospecting plan equips all sales team members with the exact tools they need to work efficiently and get measurable results. . What Is a Sales Prospecting Plan?

Best practices 62

Best practices Sales Scripts Outbound sales 62

AWS Machine Learning

NOVEMBER 22, 2024

The sample scripts create-iam-saml-qbiz-app.py The sample scripts samlapp.py The sample scripts samlapp.py The Amazon Q Business application knows the user identity based on the credential used to make the API calls, shows only the specific user’s conversation history, and enforces document access control lists (ACLs).

APIs 79

APIs Scripts Management Enterprise 79

AWS Machine Learning

JULY 8, 2022

OCR has been widely used in various scenarios, such as document electronization and identity authentication. Because OCR can greatly reduce the manual effort to register key information and serve as an entry step for understanding large volumes of documents, an accurate OCR system plays a crucial role in the era of digital transformation.

Best practices 92

Best practices Scripts Construction Management 92

AWS Machine Learning

OCTOBER 14, 2024

For many of these use cases, businesses are building Retrieval Augmented Generation (RAG) style chat-based assistants, where a powerful LLM can reference company-specific documents to answer questions relevant to a particular business or use case. Generate a grounded response to the original question based on the retrieved documents.

Chatbots 126

Chatbots APIs Engineering Healthcare 126

JustCall

DECEMBER 10, 2020

Below are 11 call center training tips and best practices to ensure your agents can deliver a positive customer experience. Call Center Agent Training Best Practices. Day 3 is practicing the scripts on the phones by calling me or my team. Ensures skillful handling of critical issues. Practise Buddy System.

Best practices 52

Best practices Call Center Sales Average Handle Time 52

AWS Machine Learning

OCTOBER 24, 2024

The agent can recommend software and architecture design best practices using the AWS Well-Architected Framework for the overall system design. Use case 2 – If you want recommendations on design best practices, look up the AWS Well-Architected Framework knowledge base (knowledge base 2). What are some S3 best practices?

APIs 96

APIs Best practices Construction Engineering 96

AWS Machine Learning

FEBRUARY 8, 2024

Your Amazon Bedrock-powered insurance agent can assist human agents by creating new claims, sending pending document reminders for open claims, gathering claims evidence, and searching for information across existing claims and customer knowledge repositories. Send a pending documents reminder to the policy holder of claim 2s34w-8x.

APIs 139

APIs Scripts Enterprise Management 139

AWS Machine Learning

DECEMBER 22, 2023

Lambda instruments the financial services agent logic as a LangChain conversational agent that can access customer-specific data stored on DynamoDB, curate opinionated responses using your documents and webpages indexed by Amazon Kendra, and provide general knowledge answers through the FM on Amazon Bedrock.

Scripts 125

Scripts Chatbots Accountability Multi-channel support 125

AWS Machine Learning

JUNE 4, 2024

The workflow includes the following steps: The user runs the terraform apply The Terraform local-exec provisioner is used to run a Python script that downloads the public dataset DialogSum from the Hugging Face Hub. More information can be found in the Terraform documentation for aws_caller_identity , aws_partition , and aws_region.

Scripts 133

Scripts Accountability Engineering Best practices 133

AWS Machine Learning

SEPTEMBER 14, 2023

This post takes you through the most common challenges that customers face when searching internal documents, and gives you concrete guidance on how AWS services can be used to create a generative AI conversational bot that makes internal information more useful. The cost associated with training models on recent data is high.

APIs 122

APIs Healthcare Scripts Engineering 122

AWS Machine Learning

JULY 17, 2024

This post shows how to use AWS generative artificial intelligence (AI) services , like Amazon Q Business , with AWS Support cases, AWS Trusted Advisor , and AWS Health data to derive actionable insights based on common patterns, issues, and resolutions while using the AWS recommendations and best practices enabled by support data.

Scripts 120

Scripts APIs Enterprise Accountability 120

AWS Machine Learning

APRIL 23, 2024

The AWS Well-Architected Framework provides best practices and guidelines for designing and operating reliable, secure, efficient, and cost-effective systems in the cloud. For latest information, please refer to the documentation above. It calls the CreateDataSource and DeleteDataSource APIs.

APIs 129

APIs Enterprise Scripts Accountability 129

AWS Machine Learning

APRIL 22, 2024

To achieve this multi-user environment, you can take advantage of Linux’s user and group mechanism and statically create multiple users on each instance through lifecycle scripts. Create a HyperPod cluster with an SSSD-enabled lifecycle script Next, you create a HyperPod cluster with LDAPS/Active Directory integration.

Scripts 114

Scripts Engineering Management Benchmark 114

AWS Machine Learning

SEPTEMBER 26, 2024

Customizable environment – SageMaker HyperPod offers the flexibility to customize your cluster environment using lifecycle scripts. These scripts allow you to install additional frameworks, debugging tools, and optimization libraries tailored to your specific needs. accelerate launch train_stage_1.py py --config configs/train/stage1.yaml

Scripts 121

Scripts APIs Metrics Management 121

AWS Machine Learning

AUGUST 14, 2023

Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. Enterprise search covers storing documents such as digital files, indexing the documents for search, and providing relevant results based on user queries. Initialize DocumentStore and index documents.

Enterprise 81

Enterprise Scripts Best practices Analytics 81

Voxjar

APRIL 3, 2018

Quality assurance best practices. Here are 4 best practices that will keep your contact center performing and your customers happy. Their experience dealing with customers makes them a prime resource for rewriting scripts that will resonate. Finally, treat your quality assurance framework as a living document.

Best practices 53

Best practices Call Center Customer Experience Contact Center 53

Callminer

MAY 26, 2020

Average Handle Time (AHT) gives an accurate, real-time measurement of the usual amount of time it takes to handle an interaction from start to finish, from the initiation of the call to the time your organization’s call center agents are spending on the phone with individual callers and handling any follow-up tasks, such as documentation.

Call Center 340

Call Center Metrics Average Handle Time First call resolution 340

Interaction Metrics

SEPTEMBER 9, 2024

Determine the Baseline: Document the status quo by: Examining a statistically significant corpus of your emails, chats, and call recordings. Mystery shopping your company to document what happens when critical issues occur. While these are guidelines, not word for word scripts, you need to be specific and show copious examples.

Customer Service 62

Customer Service Advertising Best practices Metrics 62

AWS Machine Learning

SEPTEMBER 8, 2023

OpenSearch Service allows you to store vectors and other data types in an index, and offers rich functionality that allows you to search for documents using vectors and measuring the semantical relatedness, which we use in this post. OpenSearch Service is a fully managed service that makes it simple to deploy, scale, and operate OpenSearch.

APIs 123

APIs Scripts Entertainment Personalization 123

Babelforce

SEPTEMBER 15, 2021

It’s worth doing a mix of face-to-face sessions and genuine ‘over the phone’ sessions for practice that feels more like the real thing. #4 4 Go beyond scripts. Scripts help agents provide great customer service. Instead, teach agents the ideas behind the scripts so they are better equipped to help in a variety of situations.

Call Center 102

Call Center Scripts Contact Center Airlines 102

AWS Machine Learning

FEBRUARY 13, 2023

An administrator can run the AWS CDK script provided in the GitHub repo via the AWS Management Console or in the terminal after loading the code in their environment. With the help of the AWS CDK, we can version control our provisioned resources and have a highly transportable environment that complies with enterprise-level best practices.

Scripts 86

Scripts Best practices Transportation Construction 86

Callminer

JULY 30, 2020

While sticking to set scripts can be helpful, being genuinely concerned with solving customer concerns helps customers feel valued. I’ve found that one of the best ways to address bad customer service complaints is to avoid getting them altogether! They use canned, scripted responses that lack sincerity. HealthMarkets.

Call Center 265

Call Center Customer Service Scripts Coaching 265

AWS Machine Learning

NOVEMBER 16, 2022

For an example account structure to follow organizational unit best practices to host models using SageMaker endpoints across accounts, refer to MLOps Workload Orchestrator. Some things to note in the preceding architecture: Accounts follow a principle of least privilege to follow security best practices. Prerequisites.

Accountability 93

Accountability Best practices Scripts Engineering 93

AWS Machine Learning

SEPTEMBER 23, 2024

This integration simplifies your ML workflow and helps you efficiently build, train, and deploy ML models without needing to leave SageMaker Studio to search for additional resources or documentation. Uncheck the option Share usage data with Amazon Q Developer. To learn more, see Using lifecycle configurations with JupyterLab.

Engineering 87

Engineering Scripts Automotive Advertising 87

AWS Machine Learning

NOVEMBER 15, 2024

For early detection, implement custom testing scripts that run toxicity evaluations on new data and model outputs continuously. Integrating scheduled toxicity assessments and custom testing scripts into your development pipeline helps you continuously monitor and adjust model behavior.

APIs 103

APIs Government Best practices Metrics 103

AWS Machine Learning

APRIL 13, 2023

CodeWhisperer accelerates completion of coding tasks by reducing context-switches between the IDE and documentation or developer forums. In this post, we illustrate how Accenture uses CodeWhisperer in practice to improve developer productivity. The Velocity team was looking for ways to improve developer productivity.

Scripts 95

Scripts Engineering Consulting Consulting 95

UJET

MAY 19, 2020

Inexperienced agents need more in-depth training like call scripts, platform demos, and lessons on best practices. Remote agents aren’t disadvantaged by not having onsite training, It’s just more important that their training is structured and contains all the best practices to be successful.

Scripts 82

Scripts Best practices Coaching Education 82

CSM Magazine

JULY 11, 2022

Knowledge management is the organization of this information through an online accessible database or simply documents that consumer-facing employees use to aid their interactions with customers. Picture a call center script frequently used by agents answering phones and dealing with customer complaints.

Management 59

Management Scripts Chatbots Self service 59

AWS Machine Learning

JULY 5, 2022

Lifecycle configurations (LCCs) are shell scripts to automate customization for your Studio environments, such as installing JupyterLab extensions, preloading datasets, and setting up source code repositories. LCC scripts are triggered by Studio lifecycle events, such as starting a new Studio notebook. Apply the script (see below).

Scripts 92

Scripts Engineering APIs Consulting 92

UJET

MAY 19, 2020

Inexperienced agents need more in-depth training like call scripts, platform demos, and lessons on best practices. Remote agents aren’t disadvantaged by not having onsite training, It’s just more important that their training is structured and contains all the best practices to be successful.

Scripts 72

Scripts Best practices Coaching Education 72

AWS Machine Learning

JUNE 12, 2024

Amazon Q returns the response as a JSON object (detailed in the Amazon Q documentation ). sourceAttributions – The source documents used to generate the conversation response. In Retrieval Augmentation Generation (RAG), this always refers to one or more documents from enterprise knowledge bases that are indexed in Amazon Q.

APIs 131

APIs Enterprise Accountability Feedback 131

JustCall

OCTOBER 25, 2023

During wrap-up time, the agent will document the key highlights of the customer interaction, their issues, problem-solving logic, promises or assurances, and other such details. For this reason, periodic data cleansing is one of the primary call center best practices. They, too, can go over the performance metrics and reports.

Call Center 52

Call Center Best practices Scripts Metrics 52