Best practices eBook Gamification 
Noble Systems
JUNE 25, 2019
Gamification is the process of applying game mechanics to non-gamified environments, such as contact center operations. Although launching a gamification program can be easy, keeping the program fresh so that users continue achieving sustainable results requires more attention. However, simplicity is best. Start Small.
Noble Systems
JULY 1, 2019
In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. Rewards play a major role in the success of your gamification program. There are several approaches that have been successful with companies using gamification.
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Noble Systems
JULY 11, 2019
In the final part of this three-part blog series, we will discuss the remaining five best practices for achieving long-term success with gamification. Try these 10 best practices to help you achieve your goals. Try these 10 best practices to help you achieve your goals. Create a Positive UX.
Call Design
SEPTEMBER 21, 2021
Gamification changes the game in the agent training space. While gamification is designed primarily to improve the engagement of agents, its effects upon customer service quality have already been illustrated. A recent study has shown that companies enjoy a 700% conversion rate when using gamification within their workplace.
Playvox
OCTOBER 12, 2022
What are Best Practices for Managing Remote Contact Center Agents? and Canadian contact center employees, these six management best practices will boost remote agent engagement and up your team’s customer experience game, both of which are critical to long-term success. Download your copy here.
Noble Systems
MARCH 22, 2021
It promotes sharing of best practices and speed of issue resolution. It assists agents with the next best action or alerts supervisors when intervention can help. Gamification Accelerates Learning and Improves Retention. Ebook: Enterprise Contact Center Strategies for Healthcare Organizations.
Playvox
FEBRUARY 13, 2024
Each group, or individual agent, may need a slightly different approach, but there are best practices for talent development initiatives that will deliver dependable benefits. An overall commitment to employee development is the best way to cultivate top talent and all its benefits. The gamification software Kahoot!,
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