CrazyCall

DECEMBER 5, 2018

The best thing you can do is to train your agents. Through ongoing training, they’ll stay up-to-date with the call center best practices, the newest trends and the new products that you put out. Simply encourage upper management to listen to successful calls and personally praise the agent. Give a dose of responsibility.

Call Center 91

Call Center Best practices Scripts Feedback 91

Noble Systems

JUNE 25, 2019

We have gathered the top 10 best practices for introducing gamification seamlessly in your contact center and accomplishing long-term success. This blog addresses the first three; the remaining best practices will be presented in Part 2 and Part 3 of this series. However, simplicity is best. Start Small.

Gamification 75

Gamification Best practices Contact Center Consulting 75

Noble Systems

JULY 1, 2019

In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. Mixing individual and team goals fulfills personal needs and taps into extrinsic and intrinsic motivation. Achieving Long-Term Success. State clear goals. Constantly change the experience.

Gamification 71

Gamification Best practices Contact Center Employee engagement 71

JivoChat

OCTOBER 22, 2021

If you answered no to one of these questions, it’s time to evaluate how to apply web design best practices to improve your website performance. Each page must be designed considering what is the next step you want the user to take, for example, to subscribe to your newsletter, download an ebook, or buy a product.

Best practices 78

Best practices Construction Engineering B2B 78

SharpenCX

APRIL 8, 2020

So how can you, manager, use call center management best practices to better configure call queues and improve customer outcomes? Apply call center management best practices to your interaction queues to fix gaps in your customer journey – like queues overflowing with customers o n hold. The answer lies in simplicity.

Best practices 84

Best practices Call Center Interactive Voice Response Customer Experience 84

SharpenCX

JANUARY 26, 2021

Let’s dive in on five of the best practices FedEx uses to deliver top-notch customer service. The 5 Customer Service Best Practices FedEx Uses to Score the Highest Satisfaction Ratings in Their Industry. Use data to personalize the customer experience. Offer proactive customer service notifications.

Best practices 76

Best practices Customer Service Interactive Voice Response Calibration 76

Kayako

OCTOBER 6, 2015

If you sell someone a social media management suite but don’t keep them up to date on industry best practices, for instance, they’ll find someone else that will. What’s great about ebooks is that they can be a collection of previous blog posts so they are extremely easy to publish. You just click on PDF, and your ebook is done.

Marketing 96

Marketing Education Best practices Analytics 96

ClientSuccess

AUGUST 14, 2019

As you structure your CSM compensation plans, here are three best practices to keep in mind: 1. Having transparent, honest conversations with CSMs shows them that you are in their corner and are making decisions that will benefit both them personally and your customers in the long-term. . You can learn more here.

Best practices 40

Best practices Metrics Upselling SaaS 40

SharpenCX

NOVEMBER 12, 2019

In fact, she skipped over the playbook of call center metrics best practices entirely. The rest struggle with siloed data, little customer intelligence, and not enough personalization. To help tear down the barriers between you and your metrics, we’re sharing out call center metrics best practices on customer happiness.

Metrics 64

Metrics Best practices Call Center Surveys 64

Comm100

OCTOBER 30, 2017

In an effort to help address some of these gaps, I have prepared a list of some of the common issues I’ve come across over my years in the industry, as well as some best practice tips and suggestions on how to resolve these problems. The post 10 Contact Center Management Mistakes & Best Practice Tips to Fix Them!

Best practices 56

Best practices Contact Center Management outsourcing 56

Comm100

MAY 19, 2020

20, 2015, and as it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. Phone support is how companies have traditionally been there for customers, but it can be very costly – both in terms of toll charges and person-per-hour costs.

Best practices 111

Best practices Sales Analytics Benchmark 111

CrazyCall

AUGUST 8, 2019

That’s why we’ve neatly packed everything into an Ebook that you can download and get back to anytime you want and need. Download Ebook. Sure you can expect a callback from that person, or you can simply set up call forwarding and reduce the number of missed calls. Right Party Contact. First Call Close.

Call Center 52

Call Center Metrics Abandon rate Management 52

ChurnZero

DECEMBER 6, 2019

So your customers are more than likely to get excited when a personalized gift floats across their desks. . Next, you’ll want to make sure your gift is thoughtful, relevant, and personalized. Pick The Perfect Personalized Present . Need more tips for finding the perfect personalized gift? Click here! .

Best practices 80

Best practices B2B Customer centricity CRM 80

ClientSuccess

MARCH 8, 2018

This one-two punch of customer success and product is instrumental in building a loyal customer base who understands the value of personal relationships. The post 4 Best Practices to Align Customer Success and Product Teams appeared first on ClientSuccess. Customer Success as a Culture: Customer Success Leaders Edition.

Best practices 40

Best practices Feedback Upselling SaaS 40

ProProfs Blog

DECEMBER 27, 2020

They may end reaching out to your business for personalized product or service demonstrations. Also, when they are ready to use your product, they’ll be looking into best practices or ways to implement the product that reaps more results. Besides blogs, we’d recommend creating downloadable content such as templates, eBooks.

Journey mapping 148

Journey mapping Education B2B Sales 148

Inbenta

MARCH 20, 2020

Here are some tips and best practices to guide you in this delicate task. The script will obviously vary depending on the chatbot’s goals and the buyer journey, but keep in mind the following best practices when writing a script: Stay focused on the chatbot’s goals. Personality. A script for transactional queries.

Chatbots 90

Chatbots Scripts Best practices Engineering 90

Playvox

FEBRUARY 1, 2024

In digital customer communication, we lose the benefit of eye contact, tone of voice, body language, and other cues we use during in-person dialog. I waited five minutes to talk to a live person. Here are five best practices for starting and maintaining a successful sentiment analysis program: Establish goals early.

Contact Center 93

Contact Center Best practices Surveys Feedback 93

ChurnZero

AUGUST 31, 2021

It’s a good idea to have an understanding of their product usage, their overall customer health score, as well as their personal Net Promoter Score (NPS)®. Before you reach out to the customer about the possibility of renewal, run through some preliminary research. Customer Success Around the Web.

Customer retention 95

Customer retention Best practices B2B SaaS 95

ClientSuccess

AUGUST 10, 2021

You could even try an in-person visit or send a note or package. Instead, it’s pulling out all of the best practices, strategic initiatives, and foundational engagement methods that make CSMs so successful in the first place. eBook: CSM from the Trenches: Implementing Customer Success. Proactive engagement.

Best practices 85

Best practices Technology Personalization 85

ClientSuccess

MARCH 13, 2023

By subscribing to their newsletters from a personal email address, you can track current trends and get creative ideas for your own emails – all while making sure yours stand out in the inbox! Additionally, adding personalization to emails by addressing readers directly using their name can have immense benefits!

Analytics 80

Analytics Best practices Marketing Personalization 80

Influitive

JUNE 2, 2016

Personal value. The best advocate marketing programs actually help advocates achieve better business results. One of the best ways to do this inside an advocate marketing program is through education. One of the best ways to do this inside an advocate marketing program is through education. Professional value.

Education 75

Education Marketing Personalization Best practices 75

ClientSuccess

JANUARY 30, 2023

A best practice is to define each of the three factors in your organization clearly. Bringing the Three Factors Together (ARR, Complexity, and Volume) Combining ARR, complexity, and volume will help you identify the triggers when it is time to hire additional CSMs.

Best practices 70

Best practices Accountability SaaS Enterprise 70

Playvox

NOVEMBER 29, 2022

Calling their own phone, family, friends or handling personal issues when making outbound calls. Taking unnecessary, unauthorized, or excessive personal break time. Agents are dealing with numerous customers with different personalities and different communication skills. Let them tell their side of the story.

Contact Center 77

Contact Center Agent burnout Coaching Best practices 77

ClientSuccess

JANUARY 10, 2020

First, you can ask customers to fill out a survey or even give in-person feedback on the day of the onboarding. . A best practice is to take bits of both of these tactics and combine them. . Asking for in-person feedback is good because you gather people’s thoughts as they are happening.

Best practices 65

Best practices Metrics SaaS Feedback 65

ClientSuccess

DECEMBER 5, 2022

Hosting your own Customer Advisory Board in-person meeting is an excellent way to ensure that your customers are providing direct, valuable input into product development and customer experience improvements. Once the initial in-person meetings are complete, there are still more ways that you can stay in tune with your customers.

SaaS 87

SaaS Customer advocacy Feedback Enterprise 87

ClientSuccess

FEBRUARY 14, 2023

Empathy is the ability to understand and share the feelings of another person – the capacity to place oneself in another’s position. “When I get ready to talk to people, I spend two thirds of the time thinking what they want to hear and one third thinking about what I want to say.”

Journey mapping 80

Journey mapping Construction Best practices Feedback 80

inSided

OCTOBER 2, 2019

Traditionally in B2B SaaS companies, speaking to your customers involved webinars, meet-ups and in-person events. Online communities give your users a transparent platform to interact and share best practices with each other—and you. That's where online communities have changed the game. What’s more? What's not to love?

Self service 67

Self service B2B SaaS Gamification 67

Interactions

JULY 9, 2020

Reducing or even eliminating these pain points, allows agents to focus on more challenging tasks and customers who might need more personal attention. By following these best practices you can ensure that your agents are not only aware of what is going on, but that they also feel part of the process, comfortable, and valued.

Education 71

Education Upselling Best practices Contact Center 71

ClientSuccess

JANUARY 10, 2020

First, you can ask customers to fill out a survey or even give in-person feedback on the day of the onboarding. . A best practice is to take bits of both of these tactics and combine them. . Asking for in-person feedback is good because you gather people’s thoughts as they are happening.

Best practices 64

Best practices Metrics SaaS Feedback 64

Totango

MAY 29, 2019

Try to imagine your brand as a person, then encourage customer success teams to speak as if they are that person. Or, you can look at the influential personalities you work with for inspiration. You could invite that person to be a spokesperson. Give them a voice on your blog, in videos, in ebooks, or on social media.

Enterprise 63

Enterprise Best practices Personalization Analytics 63

Influitive

MAY 12, 2016

Today’s empowered customers expect the interactions they have with your sales and marketing teams to be highly personalized and relevant—which can make striking up valuable conversations with prospects challenging. Account-based marketing: best-fit accounts, higher relevancy. Make your content even more personal .

Accountability 61

Accountability Marketing B2B Customer advocacy 61

Playvox

FEBRUARY 13, 2024

Each group, or individual agent, may need a slightly different approach, but there are best practices for talent development initiatives that will deliver dependable benefits. An overall commitment to employee development is the best way to cultivate top talent and all its benefits.

Contact Center 88

Contact Center Gamification Coaching Feedback 88

Quality Contact Solutions

DECEMBER 31, 1969

Customers expect a personalized approach and frankly, why shouldn’t they? Lead segmentation provides that personalization from the very start, lending a positive interaction from the very first outreach. Appointment Setting Best Practices Part 1. Appointment Setting Best Practices Part 2.

Telemarketing 74

Telemarketing Automotive Best practices Sales 74

Interactions

JUNE 24, 2021

I’m pretty sure that we would be astounded at the lack of channels, integration, and overall speed, personalization, and convenience of service that we had back then. If the technology that a brand is using does not address these best practices, it’s not a technology that is actually supporting customer expectations (or your business!).

Customer Experience 71

Customer Experience Self service Surveys Interactive Voice Response 71

ClientSuccess

JULY 27, 2021

A single source for customer health information : multiple factors impact your customer health ‘score,’ including NPS information, product usage data, in-person feedback, and more. eBook: CSM from the Trenches: Customer Success Best Practices from 20+ Executives. Toolkit: Customer Success Leaders Toolkit.

SaaS 64

SaaS Metrics Best practices Feedback 64

Playvox

DECEMBER 13, 2022

Calling their own phone, family, or friends or handling personal issues when doing “outbound” work. If only one person is practicing interaction avoidance, the impact is fairly small. Tip: If an agent has the lowest AHT/FAHT without any sign of interaction avoidance, look for best practices to share with the team.

Contact Center 84

Contact Center Agent burnout Quality management contact center solutions 84

Comm100

DECEMBER 16, 2019

But then we remembered that people want to know that they are getting the right results from their current solution, not only looking for the first time, and the personalized downloadable report is a great way to show value to your team. Infographic: How to choose the best kind of chatbot for your business. The answer to your calls!

Chatbots 52

Chatbots Benchmark Scripts Best practices 52