LiveChat

OCTOBER 5, 2018

Post-click landing pages (standalone pages that prospects land on after clicking an ad or search result) are the best marketing asset to create a great first impression and generate conversions — but only if designed correctly. Fortunately, there are some landing page best practices to help you generate maximum results.

Best practices 62

Best practices Real estate Education Advertising 62

CrazyCall

AUGUST 8, 2019

In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. That’s why we’ve neatly packed everything into an Ebook that you can download and get back to anytime you want and need.

Call Center 52

Call Center Metrics Abandon rate Management 52

JivoChat

OCTOBER 25, 2022

To earn with advertising on your blog, it’s fundamental to apply SEO best practices , so your pages will rank in the first places of search result pages. They offer partnerships with other companies and content creators where they promote a link to a product or service and gain a commission on the sales closed through the link.

Advertising 75

Advertising Sales Marketing Best practices 75

Talkdesk

APRIL 14, 2016

Every sales organizations is looking for the secret to improving their effectiveness and their revenue along with it. The Sales Effectiveness track at TOPO Sales Summit 2016 explored the plays and tactics that contribute to the effectiveness of the world’s top sales teams. What’s the best way to get through that grind?

Sales 40

Sales Best practices Outbound sales call center software 40

ShepHyken

MARCH 13, 2017

Richard Shapiro covers three “sales phases” that can positively impact your customer’s experience. 3 Best Practices to Retain Customers and Stop Churn by Sarah Frazier. The bottom line is that any business can learn about customer service from any type of business.

Customer Service 232

Customer Service Best practices Customer retention Customer Support 232

ClientSuccess

JANUARY 25, 2018

This series, now a community for frontline Customer Success Managers (CSMs) , discusses trends, best practices, and advice that can help the frontline. We’re lucky to have this week’s frontline CSM best practice come from Erica Newell – a CSM from the Trenches veteran – of Marketware. Company : Marketware. Key Takeaway.

Best practices 42

Best practices SaaS Coaching Sales 42

Nicereply

APRIL 30, 2020

Be all ears to your customers and let them boost your sales because of your ace customer services. This can be a free eBook guide to your services or a discounted entry for your next webinar or just extra credits in their account. Your sales and service teams are aligned with homogenous information about customers.

Sales 69

Sales Customer Service Upselling CRM 69

Infinity

MARCH 25, 2019

When deciding the purpose of your PPC marketing campaign, try to avoid vague goals like, “increasing sales”. An example of a vague goal: “I want to increase car sales with my PPC campaign.”. In the example below Gartner, a global research and advisory firm, is giving away an eBook for free. Aim for something more specific.

Best practices 40

Best practices Advertising Education Enterprise 40

Talkdesk

APRIL 12, 2016

The past few years have seen significant advances in sales strategies and practices. TOPO Sales Summit 2016 examined many of the facets of a successful sales strategy. The Sales Development Track expanded on how high-growth companies can drive pipeline and revenue. About TOPO Sales Summit.

Sales 40

Sales Outbound sales call center software Accountability 40

Talkdesk

APRIL 15, 2016

Sales leaders are integral to the success of their teams. The Sales Leadership track at TOPO Summit 2016 explored the ways in which sales leaders design, build and manage their organizations. Who better to provide input on effective sales than a buyer? About TOPO Sales Summit.

Sales 40

Sales call center software Education Best practices 40

PeopleMetrics

DECEMBER 7, 2015

Our ebook below gives you pointers for creating a memorable prospect experience, so you can turn your best prospects into ideal customers. Want to get improve your prospect experience? If you want to improve the entire customer experience, doesn’t it make sense to start as soon as a customer makes first contact?

Best practices 67

Best practices Customer Experience Customer centricity Customer retention 67

ClientSuccess

JULY 5, 2017

5 Common Success Post-Sales Pitfalls. In order to make sure your CSMs are prepared, take a look at these common post-sales pitfalls, strategies for success, and best practices at every point of the post-sales customer lifecycle to ensure critical issues don’t slip through the cracks. The Sales Handoff Strategy.

Sales 40

Sales Upselling Best practices SaaS 40

ClientSuccess

DECEMBER 19, 2022

Training & Education Playbook: CSMs need to be able to provide customers with information and resources on a variety of topics, from product features to best practices. Playbooks can save time and help CSMs provide customers with the best experience possible. eBook: CSM from the Trenches: Implementing Customer Success.

Upselling 72

Upselling Education Best practices Sales 72

ClientSuccess

FEBRUARY 8, 2023

In this blog post, we’ll explore three different ownership models that help define roles between sales and customer success teams when it comes to customer renewals. So if you’re looking for answers on how best to manage customer renewals, then read on! Things To Consider… How complicated are your contracts?

SaaS 71

SaaS Upselling Accountability Sales 71

ChurnZero

OCTOBER 26, 2018

Strategies for an Effective Partnership between Customer Success and Sales. The handoff of a new customer between Sales and Customer Success is a critical moment in the customer lifecycle. In this session, Abby Hammer and Casey Altieri from ChurnZero shared tips to clarify and strengthen your knowledge transfers from Sales to CS.

Sales 56

Sales Upselling Accountability Best practices 56

LiveChat

JUNE 23, 2017

And you’ll need to exceed your sales goals to become part of the more successful and established SAAS companies. In this post, you’ll get a complete guide to help you make more sales. You will learn how to generate and nurture leads as well as some of the best practices in SAAS sales. Start with a Sales Model.

SaaS 38

SaaS Sales Best practices Enterprise 38

Talkdesk

APRIL 12, 2016

TOPO Sales Summit 2016 was a whirlwind of information, insights and debate. With two days of content, four tracks and 30+ sessions and workshops, TOPO Sales Summit 2016 really packed a punch. As a form of summary, we’ve compiled some of the most memorable quotes from TOPO Sales Summit 2016. Click to Tweet. Click to Tweet.

Sales 40

Sales Big data call center software Best practices 40

ProProfs Blog

DECEMBER 27, 2020

Honestly, it can get annoying when you come across pushy sales representatives during your buyer’s journey who treat you like a sales target that needs to be acquired at any cost. It is said that sixty-seven percent of the buyer’s ‘decision’ is complete before a buyer even reaches out to sales. Troubleshoot any confusions.

Journey mapping 148

Journey mapping Education B2B Sales 148

ClientSuccess

APRIL 2, 2019

Establishing Your Sales to Customer Success Handoff Score. Essentially, the same grades a marketing team gives new prospects should line up perfectly with the opportunity scores from a sales team and the customer risk scores of a customer success team. How to Start Building Your Sales to Customer Success Handoff Score.

Sales 45

Sales Journey mapping Metrics Accountability 45

Comm100

OCTOBER 30, 2017

In an effort to help address some of these gaps, I have prepared a list of some of the common issues I’ve come across over my years in the industry, as well as some best practice tips and suggestions on how to resolve these problems. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.

Best practices 47

Best practices Contact Center Management outsourcing 47

aircall

AUGUST 5, 2022

To get the latest industry best practices, we tapped experts at Teamleader and Aircall to give you an exclusive glimpse behind the scenes. . Strategically aligning sales and marketing . To increase your chances of success, it’s key to align your sales and marketing teams. . communication with the sales team.

Sales 62

Sales SaaS Marketing Personalization 62

Quality Contact Solutions

DECEMBER 31, 1969

It’s a known fact that most organizations place incredible pressure on their teams to shorten sale cycles and to improve close rates. A key piece that contributes to the effectiveness of increased productivity is to ensure the entire sales process is optimized every step of the way. Company Size.

Telemarketing 74

Telemarketing Automotive Best practices Sales 74

Comm100

MAY 19, 2020

20, 2015, and as it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. Increase sales. Increased Sales. Studies have shown time and time again that live chat helps to increase sales – and companies are reaping the benefits.

Best practices 111

Best practices Sales Analytics Benchmark 111

Interactions

MAY 12, 2022

Here’s four ways that you can apply best practices from physical stores to help your digital storefront: First impressions matter. This is what it feels like when customers receive irrelevant upsells and cross-sales. Learn more about creating a successful digital experience in this ebook. It’s annoying.

Customer Service 62

Customer Service Wait times Upselling Best practices 62

ClientSuccess

JULY 27, 2021

For decades, companies were foundationally built around new customer sales and logos, leaving customer relationship building a secondary effort. eBook: CSM from the Trenches: Customer Success Best Practices from 20+ Executives. Toolkit: Customer Success Leaders Toolkit.

SaaS 64

SaaS Metrics Best practices Feedback 64

Comm100

DECEMBER 16, 2019

eBook: Chatbot Success: How to save time, money, & effort in customer interactions. It’s no wonder why this eBook from 2018 remained one of Comm100’s most popular pieces this year. eBook: Know Before You Bot: Straight answers to the most important questions about getting started with chatbots. The answer to your calls!

Chatbots 52

Chatbots Benchmark Scripts Best practices 52

Playvox

OCTOBER 27, 2021

Our study also identifies some proven best practices for getting contact center agents onboard, including: Rebrand cross-selling/upselling. Freshly refers to the sales process as “being outgoing.” Think twice about giving sales quotas to agents. You have something else to measure! Develop a training plan.

Upselling 52

Upselling Contact Center Best practices Sales 52

ClientSuccess

JUNE 15, 2021

During a year where many companies had to make complex strategic decisions, and new sales weren’t exactly flying in at a rapid pace, existing customer accounts helped keep the lights on. During this planning stage, CSMs can identify areas where other team representatives (sales, product, etc.) Toolkit: Team Leadership Toolkit.

Upselling 52

Upselling SaaS Accountability Metrics 52

ChurnZero

AUGUST 31, 2021

Whether Customer Success or Sales Teams own the renewal process , it’s important to plan ahead for a jam-packed Q4. How to Get More Value From Your Customer Success Lead – CSMs can drive immediate improvement for you and your business, clients just need to observe these best practices to reap the rewards.

Customer retention 95

Customer retention Best practices B2B SaaS 95

ClientSuccess

JANUARY 10, 2020

By joining in customer conversations early on – even during sales conversations – CSMs can start to lay the groundwork with these key customer groups. . Once customers know why they have to sit in a training room for a day and a half, they’re more likely to be engaged in the content and the practical work. Stay organized. .

Best practices 65

Best practices Metrics SaaS Feedback 65

ClientSuccess

NOVEMBER 22, 2021

To optimize and enhance your strategy, it’s a good idea to send out surveys at different points throughout the customer relationship – post-sales, post-onboarding, renewal pulse, etc. A best practice is for customer marketing to create a separate NPS survey specifically for marketing purposes.

Marketing 52

Marketing Customer advocacy Surveys CRM 52

ClientSuccess

JANUARY 10, 2020

By joining in customer conversations early on – even during sales conversations – CSMs can start to lay the groundwork with these key customer groups. . Once customers know why they have to sit in a training room for a day and a half, they’re more likely to be engaged in the content and the practical work. Stay organized. .

Best practices 64

Best practices Metrics SaaS Feedback 64

ClientSuccess

DECEMBER 7, 2020

CSMs have been hard at work managing their customer accounts throughout the tumultuous months 2020 and, in many cases, keeping their organizations afloat until new sales can catch back up. eBook: Customer Success Best Practices from 20+ Executives. Toolkit: Customer Success Metrics Toolkit.

SaaS 65

SaaS Metrics Accountability CRM 65

ClientSuccess

DECEMBER 12, 2022

Despite being left to their own devices, the tenacious and devoted team member used sheer dedication and hard work for the betterment of the account — periodically seeing assistance from sales counterparts every now and then. Check out our resources below for more customer success best practices and insights.

Management 87

Management Sales Accountability Upselling 87

ClientSuccess

OCTOBER 26, 2020

With something so important it can come as no surprise that, in turn, every single department throughout an organization – from finance to administration to, yes, sales – should take a customer-centric approach to business. eBook: 3 Steps to Putting Your Customer First This Year. Ready to learn more on this topic?

Customer centricity 71

Customer centricity SaaS Finance Best practices 71

ClientSuccess

DECEMBER 5, 2022

Sales and support interactions, social media, customer surveys and NPS scores are all excellent methods for gathering feedback from your customers on a regular basis. If you’d like to learn more about best practices for customer success management, check out our additional resources for more guidance. Happy CAB-ing!

SaaS 87

SaaS Customer advocacy Feedback Enterprise 87