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Top 5 Customer Service & CX Articles for Week of October 28, 2024

ShepHyken

Regardless, good CX means using them properly and educating customers on why they should use them. There are best practices and guidelines from leading business consulting organizations like McKinsey and Accenture. Sounds like a great strategy for all types of customers. Engage, Delete, Ignore or Snub?

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Guest Blog: What Hospitality Industry Has Taught Us About Customer Service Best Practices

ShepHyken

Starting small, we continued to expand over the time period, until an inevitable problem comes as we started receiving customers’ feedback and complaints in a more regular basis. He was educated and worked in the US. Benny Tjia is co-founder and CEO of Bornevia , SaaS product for better and more responsive customer support.

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Contact Center Management: Best Practices & Strategies for Peak Performance

Calabrio

Best Practices Contact Center Management: Best Practices & Strategies for Peak Performance Share The modern contact center is no longer seen as a mere service function at the periphery of the business. Empower your people and improve operational efficiency with the help of these best practices: 1.

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Empower your generative AI application with a comprehensive custom observability solution

AWS Machine Learning

Observability empowers you to proactively monitor and analyze your generative AI applications, and evaluation helps you collect feedback, refine models, and enhance output quality. Security – The solution uses AWS services and adheres to AWS Cloud Security best practices so your data remains within your AWS account.

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Guest Post: How to Design a Customer Success Program That Works

ShepHyken

Provide them with checklists, guides, and best practices. Regularly update training materials based on customer feedback. Feedback collection and analysis Teach your team how to conduct surveys and interviews with customers. We’ll get into the specifics of customer success platforms later in this guide.

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9 Top Voice of the Customer Best Practices for 2025

Calabrio

Workforce Management 9 Top Voice of the Customer Best Practices for 2025 Share Top 9 Voice of the Customer Best Practices for 2025 What is the Voice of the Customer (VoC)? It’s a pillar method of a customer-centric strategy, processing feedback across various channels, from online chat to support by phone.

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Training plan for Managing Customer Expectations

Toister Performance Solutions

This includes: Discussion questions Learning objectives It's helpful to share a few best practices for getting the most out of this course: Watch just one video at a time. When can we educate customers on what to expect? Set aside time to provide each person with coaching and feedback.