ProProfs Blog

SEPTEMBER 13, 2019

The importance of SaaS Customer Service is visible in these two data-proven statistics: AmericanExpress reports that 70% of consumers will go with the company that offers excellent customer support. As you can see, delivering the perfect saas customer support experiences is directly correlated with your churn and retention.

SaaS 83

SaaS Customer Service Customer Support Best practices 83

Netomi

NOVEMBER 14, 2022

In today’s digital-first world, and an era of remote and hybrid workplaces, the number of SaaS solutions used by companies on a daily basis is overwhelming – in 2021, organizations worldwide were using an average of 110 SaaS apps! How AI helps SaaS companies connect with customers in the moments that matter most.

SaaS 52

SaaS Multichannel Upselling Chatbots 52

Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how this will change the long and short-term behaviors of customers, lenders, and enterprises in a SaaS world. Marketing department: Create educational content for customers.

SaaS 77

SaaS Best practices Enterprise Finance 77

CustomerSuccessBox

MAY 18, 2022

A customer exit survey is a questionnaire sent to clients who have canceled (or are about to quit) their SaaS membership. Customer Exit Survey Best Practices. Customer Exit Survey Best Practices Every survey is different. Determine if the problem is one of consumer education, product-market fit, or ICP fit.

Best practices 52

Best practices Surveys Construction SaaS 52

Education Services Group

JANUARY 13, 2023

As businesses embrace the everything-as-a-service transformation, some find it more difficult than others to make the shift to SaaS. There’s a term for when a business takes the leap from traditional to SaaS: swallowing the fish. 5 tips for CS leaders managing the transition from traditional to SaaS.

SaaS 52

SaaS Enterprise Best practices Sales 52

Education Services Group

MARCH 18, 2020

This also means that CS is primarily referenced with some level of connection to SaaS. But just because CS originated within SaaS does not mean that it only applies to businesses with an ‘as-a-service’ business model. Non-SaaS businesses are hopping on board the Customer Success train to meet market demand and consumer expectations.

SaaS 52

SaaS Best practices Metrics Benchmark 52

VHT

OCTOBER 30, 2018

Think of SaaS vendors such as Salesforce whose customers must be educated about the Salesforce platform to truly get the most out of their purchase. The post Best Practices in Web Callback appeared first on VHT. In the tech world, this is very common.

Best practices 48

Best practices Contact Center SaaS Education 48

CustomerSuccessBox

JUNE 9, 2021

Plus, here’s a reason Why your SaaS might need an onboarding specialist? Bonus Tip: 5 Steps to defining a perfect Customer Onboarding process for a SaaS Customer. The post Who should manage customer onboarding in a SaaS company? appeared first on The Customer Success Blog for B2B SaaS from CustomerSuccessBox.

SaaS 52

SaaS Management Upselling B2B 52

TeamSupport

JUNE 28, 2019

Here are a few reasons why SaaS customer onboarding is seeing a surge in popularity and why it’s valuable to software companies: Good onboarding reduces customer churn – Simply put, providing an inadequate onboarding experience increases the chance that customers will leave your business. Your SaaS customer support team.

SaaS 68

SaaS Morale B2B Feedback 68

Totango

JANUARY 31, 2019

Every successful SaaS company must be a strict disciple of the culture of the customer. SaaS customer engagement, therefore, needs to inform the entire customer journey. In order to do that, you need to use the right SaaS customer engagement metrics. Constantly educate your customer about your services.

SaaS 79

SaaS Metrics Accountability Education 79

Calabrio

FEBRUARY 11, 2020

We’re often asked what makes Calabrio a top workplace for Minnesota’s sharp, inventive Software-as-a-Service (SaaS) developers—what really sets us apart from all of the other SaaS technology companies in the state. So if you’re a smart, curious SaaS developer who wants to work with the best, we want to talk with you.

SaaS 52

SaaS Analytics Customer centricity Education 52

ChurnZero

JUNE 17, 2022

She collaborates with CS leadership to create internal learning paths that align with ChurnZero’s CS philosophy, processes, and best practices. She also oversees onboarding and new hire training as well as ongoing education for the ChurnZero CS team. Episode highlights. Should we send out the survey at the end of onboarding?

Metrics 98

Metrics SaaS Surveys Self service 98

SmartKarrot

JUNE 23, 2020

A valuable list of Top 7 SaaS Subscription Renewal Best Practices for growing your SaaS Business. #1 Building a proactive SaaS renewal strategy by becoming the “trusted advisor” allows you to achieve long-term customer health and high subscription renewals. 6 Excel in Customer Education.

Best practices 10

Best practices SaaS Education Surveys 10

Amity

NOVEMBER 27, 2017

Gary’s background is in the wine industry, which got me thinking about the way we talk about Customer Success primarily in the context of the SaaS industry - understandably so, as this is where its roots lay. Non-SaaS companies need to look for industry-specific triggers that give a glimpse into the crystal ball of retention.

SaaS 71

SaaS industry standards Upselling Education 71

Education Services Group

AUGUST 25, 2023

The post Is the SaaS business equivalent to “girl math”? My Tesla is basically free because I never have to pay for gas (credit to Stephen Colbert) Disclaimer : other than ego, no bros were injured during the writing and reading of this piece. appeared first on ESG.

SaaS 52

SaaS Sales Journey mapping Feedback 52

Education Services Group

MARCH 24, 2021

DIY, or well, self-service as we call it, is the future of customer retention in SaaS. Most SaaS companies with a successful self-service model report the following benefits: Happier customers. The goal of any SaaS company is to make sure that the product is as intuitive and easy to use as possible. Increased retention.

SaaS 52

SaaS Self service Feedback B2B 52

SmartKarrot

OCTOBER 20, 2021

While the stats have a staggering impact on SaaS business, it is of high pertinence that you know what should go inside your SaaS business newsletters and what is best stricken right from the beginning. Time your SaaS newsletters well. Creating a stellar SaaS newsletter is not too difficult. Table of Contents.

SaaS 10

SaaS Best practices B2B Education 10

Totango

DECEMBER 28, 2021

Knowing how to fight customer churn is critical for keeping SaaS business models sustainable. Creating standard operating procedures based on best practices establishes a foundation for effective training. Follow up initial training with continuing education opportunities for successful team members.

Best practices 98

Best practices Benchmark Education Surveys 98

ChurnZero

MAY 3, 2022

Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS. SuccessHACKER is a CS advisory firm with a mission to inspire, educate and empower the people who power the CS economy. 1: SuccessHACKER.

Journey mapping 98

Journey mapping SaaS Customer centricity Education 98

SmartKarrot

MAY 6, 2020

We have put together a list of the top 10 customer success best practices for SaaS companies. #1 4 Excel in customer education. Make your customer better at using your product by educating them constantly, and share ways in which other customers are using the tool. Top-10-Customer-Succes-Best-Practices Download.

Best practices 10

Best practices SaaS Education Feedback 10

Totango

MARCH 26, 2021

In today’s cloud-based environment, SaaS business models have increased awareness of how the pre-sales and post-sales phases form a unified experience from the customer’s perspective. Onboarding: your new customer takes their first steps towards becoming an active user deriving practical value from your SaaS product. Onboarding.

SaaS 67

SaaS Best practices Upselling Education 67

SmartKarrot

NOVEMBER 25, 2020

Why should SaaS have all the fun? Just because customer success originated from the SaaS, that does not mean it should stick to the ‘as-a-service’ models only. All of the non-SaaS industries too put a spotlight on the customer and help them succeed. The non-SaaS businesses are all set to hop on the customer success plane.

Best practices 10

Best practices SaaS Benchmark Metrics 10

ChurnZero

JUNE 17, 2022

She collaborates with CS leadership to create internal learning paths that align with ChurnZero’s CS philosophy, processes, and best practices. She also oversees onboarding and new hire training as well as ongoing education for the ChurnZero CS team. Episode highlights. Should we send out the survey at the end of onboarding?

Metrics 52

Metrics SaaS Surveys Self service 52

Totango

MAY 6, 2021

And we’ll offer an eight-step path to increasing customer retention by following best practices and leveraging the power of automation. As a concept, in a SaaS context, it represents how successful a company is at getting customers to renew subscriptions or licenses. Increasing adoption through product education.

Customer retention 75

Customer retention Best practices Education Benchmark 75

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. Instead, educate and enable customers with a one-to-many approach. It’s an exciting time to be in customer success.

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

Totango

APRIL 16, 2019

That’s why customer success teams need to continually educate customers about useful features and demonstrate the product’s value long after onboarding. If your routine adoption rates are low, it could mean that some of your features are difficult to use and you may need to offer more customer education.

Enterprise 76

Enterprise SaaS Social media contact Education 76

ClientSuccess

NOVEMBER 2, 2020

As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customer success managers and team leaders are more focused than ever before. The modern SaaS customer success community is incredibly vocal and supportive with sharing their vast knowledge and insight with others.

Chief Customer Officer 70

Chief Customer Officer SaaS Education Best practices 70

ClientSuccess

APRIL 10, 2020

Silicon Slopes, Utah – April 10, 2020: ClientSuccess, a leading B2B SaaS customer success management platform, has been named a finalist for “Best Customer Success Management Solution” by the SIIA’s CODiE Awards, making ClientSuccess a four-time CODiE Award finalist.

SaaS 40

SaaS Education Best practices B2B 40

SmartKarrot

MARCH 17, 2022

While B2C loyalty programs are quite popular, B2B SaaS companies have to keep certain best practices in mind. 10 B2B Loyalty Program Best Practices in 2022. To optimize B2B loyalty programs, you need to keep certain best practices in mind. Educate customers frequently.

Best practices 10

Best practices B2B B2C SaaS 10

CSM Practice

DECEMBER 19, 2021

Best practices for building a CS tech stack. Answer the following questions and you’d naturally find the best practice that suits your business. . Usually, the SaaS business growth is categorized into 3 phases: . Community/Education/Learning tech tool. What problem are you trying to solve? Onboarding.

CRM 98

CRM Brand ambassadors Best practices SaaS 98

Totango

AUGUST 18, 2022

A lot goes into crafting the ideal onboarding process for SaaS products. In the SaaS industry, onboarding is the process of guiding a new customer through the steps they need to start using the product they just purchased. Educating the customer on how your platform can support their business goals.

Journey mapping 95

Journey mapping SaaS Upselling Enterprise 95

inSided

SEPTEMBER 22, 2022

We’ve all been following the impact of the economic downturn we’re experiencing on SaaS companies, our own businesses, and others we use and love. Here are the five most common reasons we’re seeing and hearing from prospects and customers in B2B SaaS. Easy access to education. A good example of this is onboarding courses.

Education 59

Education SaaS Accountability Best practices 59

CSM Practice

JANUARY 13, 2021

In the SaaS world, where revenue generation and business growth depends on the customer’s decision to renew, the customer renewal process demands even more attention. Despite the obvious advantages of mastering and scaling the renewal process as SaaS companies grow, renewals still pose a big challenge for most. Best practices.

SaaS 98

SaaS Customer centricity Accountability Education 98

SmartKarrot

FEBRUARY 12, 2021

SaaS (software as a service) companies have seen an exponential growth in the business sphere. There is some insightful content around SaaS that can be an inspiration to readers. The 20 Best SaaS Blogs You Must Follow. All That SaaS. The blog is run by Dan Decker, a SaaS industry expert. . contact-form-7].

SaaS 23

SaaS B2B Metrics Sales 23

ChurnZero

MAY 3, 2022

Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS. 1: SuccessHACKER SuccessHACKER is a CS advisory firm with a mission to inspire, educate and empower the people who power the CS economy.

Journey mapping 52

Journey mapping SaaS Customer centricity Education 52

Callminer

OCTOBER 11, 2018

If you give your operators clear guidelines to solve commonly occurring problems things will run more smoothly, wait time will be cut down, and best of all, your customers will be very pleased. . Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Ben M Roberts @Roberts_Ben_M. Back-end conversion rates.

Call Center 561

Call Center Metrics Contact Center Wait times 561

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. Customer Success talent acquisition and talent management best practices. Amongst the topics of discussion, the audience will also learn the relevance of customer success when growing a SaaS company.

SaaS 52

SaaS Education Best practices Marketing 52