TeleDirect

MARCH 9, 2025

In this blog, we will explore why PCI compliance is essential for call centers , how to achieve it, and best practices for maintaining compliance while providing secure and efficient customer service. Maintain an Information Security Policy Educate and train employees on security best practices. What is PCI Compliance?

Call Center 118

Call Center Best practices Education Engineering 118

AWS Machine Learning

NOVEMBER 22, 2024

Data engineers and data publishers work within these accounts to ingest, process, and publish data assets that can be consumed by other teams, such as the marketing team or data science teams. Data engineers contribute to the data lineage process by providing the necessary information and metadata about the data transformations they perform.

Government 99

Government Banking Accountability Engineering 99

AWS Machine Learning

MARCH 4, 2025

Building cloud infrastructure based on proven best practices promotes security, reliability and cost efficiency. We demonstrate how to harness the power of LLMs to build an intelligent, scalable system that analyzes architecture documents and generates insightful recommendations based on AWS Well-Architected best practices.

Best practices 113

Best practices Enterprise Engineering Strategic Value 113

Eptica

SEPTEMBER 24, 2021

Date: Friday, September 24, 2021 Author: Pauline Ashenden - Demand Generation Manager Why we need to think of the contact centre as a revenue engine. Categorie(s): Best Practice In the old days, the contact centre was seen primarily as a cost centre. Published on: September 24, 2021. Share this page on: Tweet.

Engineering 123

Engineering Best practices Management Customer Service 123

AWS Machine Learning

DECEMBER 3, 2024

The challenge: Resolving application problems before they impact customers New Relic’s 2024 Observability Forecast highlights three key operational challenges: Tool and context switching – Engineers use multiple monitoring tools, support desks, and documentation systems. The following diagram illustrates the workflow.

Customer Experience 106

Customer Experience Engineering Enterprise Benchmark 106

Callminer

NOVEMBER 9, 2020

noted that call centers with banks and call center agents fall victim to social engineering. For example, many times fraudsters start by socially engineering call center agents to give away or change sensitive information, which the fraudsters use during follow-up online transactions to steal money out of customer accounts.”

Call Center 345

Call Center Banking Contact Center Accountability 345

ShepHyken

APRIL 26, 2021

ZDNeT) Customer service is experiencing a renaissance, and with the right imagination, intention, and technology, it can also become a business growth engine by driving satisfaction, sales, and loyalty. Shifting the Customer Experience from a Cost Center to a Profit Center by Brian Solis.

Customer Service 354

Customer Service First call resolution Contact Center Best practices 354

Cincom

FEBRUARY 14, 2025

This article outlines 10 CPQ best practices to help optimize your performance, eliminate inefficiencies, and maximize ROI. Automate Price Calculations and Adjustments Utilize real-time pricing engines within CPQ to dynamically calculate prices based on market trends, cost fluctuations, and competitor benchmarks.

Best practices 40

Best practices Sales CRM Finance 40

AWS Machine Learning

OCTOBER 29, 2024

Security – The solution uses AWS services and adheres to AWS Cloud Security best practices so your data remains within your AWS account. Implementation and best practices The solution is designed to be modular and flexible so you can customize it according to your specific requirements.

Best practices 112

Best practices Feedback Metrics APIs 112

AWS Machine Learning

NOVEMBER 15, 2024

They provide comprehensive insights into the intended use cases, limitations, responsible AI design principles, and best practices for deployment and performance optimization of our AI services. To learn more about CoT and other prompt engineering techniques for Amazon Bedrock LLMs, see General guidelines for Amazon Bedrock LLM users.

APIs 111

APIs Government Best practices Metrics 111

AWS Machine Learning

FEBRUARY 12, 2025

Curated judge models : Amazon Bedrock provides pre-selected, high-quality evaluation models with optimized prompt engineering for accurate assessments. Expert analysis : Data scientists or machine learning engineers analyze the generated reports to derive actionable insights and make informed decisions. keys()) & set(metrics2.keys())

Metrics 96

Metrics Engineering Benchmark APIs 96

TechSee

JUNE 16, 2021

Be proactive with software adoption best practices. Research best practice methodologies for introducing new software in the workplace, and particularly for deploying the new Visual Assistance solution , including best ways to implement and utilize the new system so maximum value is created. So what is?

Best practices 251

Best practices Wireless Enterprise First call resolution 251

AWS Machine Learning

NOVEMBER 1, 2024

In this post, we explore the best practices and lessons learned for fine-tuning Anthropic’s Claude 3 Haiku on Amazon Bedrock. Fine-tuning Anthropic’s Claude 3 Haiku has demonstrated superior performance compared to few-shot prompt engineering on base Anthropic’s Claude 3 Haiku, Anthropic’s Claude 3 Sonnet, and Anthropic’s Claude 3.5

Best practices 97

Best practices APIs Finance Engineering 97

AWS Machine Learning

MARCH 27, 2025

Based on our experiments using best-in-class supervised learning algorithms available in AutoGluon , we arrived at a 3,000 sample size for the training dataset for each category to attain an accuracy of 90%. Sonnet prediction accuracy through prompt engineering. The agent mentions Engineering confirmed memory leak in version 5.1.2

Education 110

Education Engineering APIs Enterprise 110

AWS Machine Learning

FEBRUARY 11, 2025

Enhancing AWS Support Engineering efficiency The AWS Support Engineering team faced the daunting task of manually sifting through numerous tools, internal sources, and AWS public documentation to find solutions for customer inquiries. Bhavani Kanneganti is a Principal Cloud Support Engineer at AWS.

Enterprise 95

Enterprise Engineering APIs Best practices 95

AWS Machine Learning

MARCH 25, 2025

Considerations and best practices When implementing the Session Management APIs, consider these key practices for optimal results: Session lifecycle management Plan your session lifecycles carefully, from creation to termination. Krishna Gourishetti is a Senior Software Engineer for the Bedrock Agents team in AWS.

APIs 117

APIs Management Government Healthcare 117

Steve DiGioia

JANUARY 18, 2021

The chairman of the department of mechanical engineering and biomechanical engineering at the University of Texas testified that this risk of harm is unacceptable, as did a widely recognized expert on burns, the editor-in-chief of the Journal of Burn Care and Rehabilitation, the leading scholarly publication in the specialty.

Customer Experience 298

Customer Experience Engineering Best practices Personalization 298

TeamSupport

NOVEMBER 15, 2023

Consider some of these new roles in customer support team leadership: Content Creation Content Author: write new knowledge base content Curriculum Designer: create training curriculum and materials for self-paced and instructor led training Editor: ensure that the content is consistent in style, grammar, accuracy, and formatting UX Design Knowledge (..)

Best practices 105

Best practices Customer Support Engineering Analytics 105

Beyond Philosophy

JANUARY 4, 2022

Tina works for an engineering company in Australia and recently joined the New Zealand office. She also explained the company has engineers and technicians serving in dual roles because “customers do not want a sales relationship.” The water company had promoted an engineering guy to running customer experience.

Engineering 221

Engineering Consulting Consulting Best practices 221

AWS Machine Learning

MARCH 14, 2025

Best practices The following are some ways you can improve the performance for your use case: Implement Security Groups , Network Access Control Lists (NACLs) , and Amazon Route 53 Resolver DNS Firewall domain lists to control access to the sandbox environment. Outside of work, he enjoys sports, lifting, and running marathons.

APIs 133

APIs Engineering CRM Enterprise 133

AWS Machine Learning

DECEMBER 2, 2024

We cover the key scenarios where scaling to zero is beneficial, provide best practices for optimizing scale-up time, and walk through the step-by-step process of implementing this functionality. We also discuss best practices for implementation and strategies to mitigate potential drawbacks.

APIs 105

APIs Best practices Metrics Engineering 105

AWS Machine Learning

JANUARY 28, 2025

By documenting the specific model versions, fine-tuning parameters, and prompt engineering techniques employed, teams can better understand the factors contributing to their AI systems performance. He holds a PhD in Telecommunications Engineering and has experience in software engineering.

Management 108

Management APIs Engineering Metrics 108

AWS Machine Learning

SEPTEMBER 6, 2024

In this post, we discuss best practices for working with FMEval in ground truth curation and metric interpretation for evaluating question answering applications for factual knowledge and quality. When using LLMs as a judge, make sure to apply prompt safety best practices. Question Answer Fact Who is Andrew R.

Best practices 92

Best practices Metrics Sales Benchmark 92

AWS Machine Learning

APRIL 3, 2025

Our goal is to create a zero-touch account planner that sales teams can use to generate a full AP for a customer, incorporating best practices observed across our customers to provide sales teams best-in-class strategies to engage with customers. Outside of work, he is an avid tennis player and amateur skier.

Accountability 103

Accountability Sales CRM APIs 103

The Petrova Experience

DECEMBER 17, 2024

”) Now, on to the best practice trends. These are the best practices that will define air travel over the next fifty years. These six airport best practice trends for 2025 are a wise place to start. As we design for the future, let’s consider an alternative best practice approach.

Transportation 75

Transportation Best practices Construction Wait times 75

AWS Machine Learning

APRIL 3, 2025

Security is paramount, and we adhere to AWS best practices across the layers. For example, if an AI model detects a critical defect, Step Functions can initiate a maintenance request in SAP, notify engineers, and schedule repairs without human intervention. The following figure is an example of drone 4K footage.

APIs 113

APIs Telecommunications Enterprise Best practices 113

AWS Machine Learning

NOVEMBER 12, 2024

In this blog post, we demonstrate prompt engineering techniques to generate accurate and relevant analysis of tabular data using industry-specific language. NOTE : Since we used an SQL query engine to query the dataset for this demonstration, the prompts and generated outputs mention SQL below.

Engineering 111

Engineering Real estate Government Big data 111

AWS Machine Learning

NOVEMBER 19, 2024

Leave the session inspired to bring Amazon Q Apps to supercharge your teams’ productivity engines. In this session, learn best practices for effectively adopting generative AI in your organization. This session covers best practices for a responsible evaluation.

APIs 100

APIs Enterprise Best practices Government 100

Callminer

FEBRUARY 4, 2021

Older citizens, the unhealthy, and those in low-income areas have always been targets for social engineering. Now, so many more people are experiencing increased vulnerability, and hackers and social engineering cybercriminals are very aware. Second, inform customers of what you’ll never ask of them.

Call Center 345

Call Center Contact Center Finance Consulting 345

AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 129

Scripts Best practices Engineering Accountability 129

AWS Machine Learning

FEBRUARY 1, 2024

There are unique considerations when engineering generative AI workloads through a resilience lens. If you’re performing prompt engineering, you should persist your prompts to a reliable data store. Make sure to use best practices for rate limiting, backoff and retry, and load shedding.

Best practices 137

Best practices Engineering SaaS Accountability 137

AWS Machine Learning

MARCH 14, 2025

This post focuses on RAG evaluation with Amazon Bedrock Knowledge Bases, provides a guide to set up the feature, discusses nuances to consider as you evaluate your prompts and responses, and finally discusses best practices. He has two graduate degrees in physics and a doctorate in engineering. He has an M.S.

Metrics 97

Metrics Best practices Engineering APIs 97

AWS Machine Learning

JANUARY 24, 2025

To mitigate these risks, implement best practices like multi-factor authentication (MFA), rate limiting, secure session management, automatic session timeouts, and regular token rotation. To mitigate the issue, implement data sanitization practices through content filters in Amazon Bedrock Guardrails.

APIs 112

APIs Scripts Best practices Management 112

AWS Machine Learning

AUGUST 6, 2024

Customization includes varied techniques such as Prompt Engineering, Retrieval Augmented Generation (RAG), and fine-tuning and continued pre-training. Prompt Engineering involves carefully crafting prompts to get a desired response from LLMs. Amazon Bedrock supports multiple prompt engineering techniques. Learn more here.

Engineering 138

Engineering Construction Entertainment Chatbots 138

AWS Machine Learning

NOVEMBER 14, 2024

It also helps achieve data, project, and team isolation while supporting software development lifecycle best practices. Model training You can continue experimenting with different feature engineering techniques in your JupyterLab environment and track your experiments in MLflow. Madhubalasri B.

Government 101

Government Management APIs Accountability 101

Outsource Consultants

FEBRUARY 18, 2025

Proactive quality control is the engine that powers this positive cycle. Process Improvement: Provide training on best practices and process improvements to enhance service delivery. By focusing on these key strategies, you can transform your BPO relationships from potential pitfalls into powerful engines of growth.

Feedback 67

Feedback Customer centricity Best practices Engineering 67

AWS Machine Learning

SEPTEMBER 21, 2023

In particular, we provide practical best practices for different customization scenarios, including training models from scratch, fine-tuning with additional data using full or parameter-efficient techniques, Retrieval Augmented Generation (RAG), and prompt engineering.

Best practices 130

Best practices Engineering Metrics Benchmark 130