AWS Machine Learning

MARCH 4, 2025

Building cloud infrastructure based on proven best practices promotes security, reliability and cost efficiency. We demonstrate how to harness the power of LLMs to build an intelligent, scalable system that analyzes architecture documents and generates insightful recommendations based on AWS Well-Architected best practices.

Best practices 106

Best practices Enterprise Engineering Strategic Value 106

Quality Contact Solutions

OCTOBER 4, 2022

That’s why we’ve compiled four best practices to help you meet your sales goals and keep your team busy. Our next lead generation best practice is customer service. Our next best practice in how to generate leads is to focus on your website. Case Study: B2B Lead Generation & Cold Calling.

Best practices 111

Best practices Telemarketing outsourcing B2B 111

AWS Machine Learning

NOVEMBER 22, 2024

Data engineers and data publishers work within these accounts to ingest, process, and publish data assets that can be consumed by other teams, such as the marketing team or data science teams. Data engineers contribute to the data lineage process by providing the necessary information and metadata about the data transformations they perform.

Government 101

Government Banking Accountability Engineering 101

Eptica

SEPTEMBER 24, 2021

Date: Friday, September 24, 2021 Author: Pauline Ashenden - Demand Generation Manager Why we need to think of the contact centre as a revenue engine. Categorie(s): Best Practice In the old days, the contact centre was seen primarily as a cost centre. Published on: September 24, 2021. Share this page on: Tweet.

Engineering 123

Engineering Best practices Management Customer Service 123

AWS Machine Learning

DECEMBER 3, 2024

The challenge: Resolving application problems before they impact customers New Relic’s 2024 Observability Forecast highlights three key operational challenges: Tool and context switching – Engineers use multiple monitoring tools, support desks, and documentation systems. The following diagram illustrates the workflow.

Customer Experience 107

Customer Experience Engineering Enterprise Benchmark 107

Callminer

NOVEMBER 9, 2020

noted that call centers with banks and call center agents fall victim to social engineering. For example, many times fraudsters start by socially engineering call center agents to give away or change sensitive information, which the fraudsters use during follow-up online transactions to steal money out of customer accounts.”

Call Center 345

Call Center Banking Contact Center Accountability 345

ShepHyken

APRIL 26, 2021

ZDNeT) Customer service is experiencing a renaissance, and with the right imagination, intention, and technology, it can also become a business growth engine by driving satisfaction, sales, and loyalty. Shifting the Customer Experience from a Cost Center to a Profit Center by Brian Solis.

Customer Service 351

Customer Service First call resolution Contact Center Best practices 351

AWS Machine Learning

JANUARY 6, 2023

In this post, we go through a set of best practices for using ML to create a bot that will delight your customers by accurately understanding them. The best practices listed in the following sections can support you in building a bot that will give your customers a great user experience and work well for your use case.

Best practices 104

Best practices Chatbots Engineering Technology 104

AWS Machine Learning

OCTOBER 29, 2024

Security – The solution uses AWS services and adheres to AWS Cloud Security best practices so your data remains within your AWS account. Implementation and best practices The solution is designed to be modular and flexible so you can customize it according to your specific requirements.

Best practices 115

Best practices Feedback Metrics APIs 115

AWS Machine Learning

FEBRUARY 12, 2025

Curated judge models : Amazon Bedrock provides pre-selected, high-quality evaluation models with optimized prompt engineering for accurate assessments. Expert analysis : Data scientists or machine learning engineers analyze the generated reports to derive actionable insights and make informed decisions. keys()) & set(metrics2.keys())

Metrics 102

Metrics Engineering APIs Benchmark 102

Cincom

FEBRUARY 14, 2025

This article outlines 10 CPQ best practices to help optimize your performance, eliminate inefficiencies, and maximize ROI. Automate Price Calculations and Adjustments Utilize real-time pricing engines within CPQ to dynamically calculate prices based on market trends, cost fluctuations, and competitor benchmarks.

Best practices 40

Best practices Sales CRM Finance 40

AWS Machine Learning

NOVEMBER 15, 2024

They provide comprehensive insights into the intended use cases, limitations, responsible AI design principles, and best practices for deployment and performance optimization of our AI services. To learn more about CoT and other prompt engineering techniques for Amazon Bedrock LLMs, see General guidelines for Amazon Bedrock LLM users.

APIs 112

APIs Government Best practices Metrics 112

TechSee

JUNE 16, 2021

Be proactive with software adoption best practices. Research best practice methodologies for introducing new software in the workplace, and particularly for deploying the new Visual Assistance solution , including best ways to implement and utilize the new system so maximum value is created. So what is?

Best practices 251

Best practices Wireless Enterprise First call resolution 251

AWS Machine Learning

NOVEMBER 1, 2024

In this post, we explore the best practices and lessons learned for fine-tuning Anthropic’s Claude 3 Haiku on Amazon Bedrock. Fine-tuning Anthropic’s Claude 3 Haiku has demonstrated superior performance compared to few-shot prompt engineering on base Anthropic’s Claude 3 Haiku, Anthropic’s Claude 3 Sonnet, and Anthropic’s Claude 3.5

Best practices 98

Best practices APIs Finance Metrics 98

AWS Machine Learning

FEBRUARY 11, 2025

Enhancing AWS Support Engineering efficiency The AWS Support Engineering team faced the daunting task of manually sifting through numerous tools, internal sources, and AWS public documentation to find solutions for customer inquiries. Bhavani Kanneganti is a Principal Cloud Support Engineer at AWS.

Enterprise 101

Enterprise Engineering APIs Best practices 101

Steve DiGioia

JANUARY 18, 2021

The chairman of the department of mechanical engineering and biomechanical engineering at the University of Texas testified that this risk of harm is unacceptable, as did a widely recognized expert on burns, the editor-in-chief of the Journal of Burn Care and Rehabilitation, the leading scholarly publication in the specialty.

Customer Experience 298

Customer Experience Engineering Best practices Personalization 298

AWS Machine Learning

JANUARY 28, 2025

By documenting the specific model versions, fine-tuning parameters, and prompt engineering techniques employed, teams can better understand the factors contributing to their AI systems performance. He holds a PhD in Telecommunications Engineering and has experience in software engineering.

Management 114

Management APIs Engineering Metrics 114

TeamSupport

NOVEMBER 15, 2023

Consider some of these new roles in customer support team leadership: Content Creation Content Author: write new knowledge base content Curriculum Designer: create training curriculum and materials for self-paced and instructor led training Editor: ensure that the content is consistent in style, grammar, accuracy, and formatting UX Design Knowledge (..)

Best practices 105

Best practices Customer Support Engineering Analytics 105

Beyond Philosophy

JANUARY 4, 2022

Tina works for an engineering company in Australia and recently joined the New Zealand office. She also explained the company has engineers and technicians serving in dual roles because “customers do not want a sales relationship.” The water company had promoted an engineering guy to running customer experience.

Engineering 221

Engineering Consulting Consulting Best practices 221

AWS Machine Learning

SEPTEMBER 6, 2024

In this post, we discuss best practices for working with FMEval in ground truth curation and metric interpretation for evaluating question answering applications for factual knowledge and quality. When using LLMs as a judge, make sure to apply prompt safety best practices. Question Answer Fact Who is Andrew R.

Best practices 93

Best practices Metrics Sales Benchmark 93

AWS Machine Learning

NOVEMBER 12, 2024

In this blog post, we demonstrate prompt engineering techniques to generate accurate and relevant analysis of tabular data using industry-specific language. NOTE : Since we used an SQL query engine to query the dataset for this demonstration, the prompts and generated outputs mention SQL below.

Engineering 117

Engineering Real estate Government Big data 117

The Petrova Experience

DECEMBER 17, 2024

”) Now, on to the best practice trends. These are the best practices that will define air travel over the next fifty years. These six airport best practice trends for 2025 are a wise place to start. As we design for the future, let’s consider an alternative best practice approach.

Transportation 75

Transportation Best practices Construction Wait times 75

AWS Machine Learning

MARCH 21, 2023

About the authors Bruno Klein is a Machine Learning Engineer in the AWS ProServe team. You can learn more about Amazon SageMaker quotas by accessing the documentation. You can also learn more about Service Quotas here. He particularly enjoys creating automations and improving the lifecycle of models in production.

Best practices 98

Best practices Metrics Accountability Engineering 98

AWS Machine Learning

FEBRUARY 25, 2025

As a security best practice, storing the client application data in Secrets Manager is recommended. Contact Alation | Partner Overview | AWS Marketplace About the Authors Gene Arnold is a Product Architect with Alations Forward Deployed Engineering team. Enter an easily identifiable application name, and choose Save.

Enterprise 102

Enterprise Engineering APIs Accountability 102

AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 131

Scripts Best practices Engineering Accountability 131

Callminer

FEBRUARY 4, 2021

Older citizens, the unhealthy, and those in low-income areas have always been targets for social engineering. Now, so many more people are experiencing increased vulnerability, and hackers and social engineering cybercriminals are very aware. Second, inform customers of what you’ll never ask of them.

Call Center 345

Call Center Contact Center Finance Consulting 345

AWS Machine Learning

JANUARY 24, 2025

To mitigate these risks, implement best practices like multi-factor authentication (MFA), rate limiting, secure session management, automatic session timeouts, and regular token rotation. To mitigate the issue, implement data sanitization practices through content filters in Amazon Bedrock Guardrails.

APIs 117

APIs Scripts Best practices Management 117

AWS Machine Learning

FEBRUARY 1, 2024

There are unique considerations when engineering generative AI workloads through a resilience lens. If you’re performing prompt engineering, you should persist your prompts to a reliable data store. Make sure to use best practices for rate limiting, backoff and retry, and load shedding.

Best practices 138

Best practices Engineering SaaS Accountability 138

AWS Machine Learning

MARCH 14, 2025

This post focuses on RAG evaluation with Amazon Bedrock Knowledge Bases, provides a guide to set up the feature, discusses nuances to consider as you evaluate your prompts and responses, and finally discusses best practices. He has two graduate degrees in physics and a doctorate in engineering. He has an M.S.

Metrics 84

Metrics Best practices Engineering APIs 84

AWS Machine Learning

FEBRUARY 21, 2025

Data engineering development is done using AWS Glue Studio. Code artifacts for both data science activities and data engineering activities are stored in Git. Deployment times stretched for months and required a team of three system engineers and four ML engineers to keep everything running smoothly.

Engineering 78

Engineering Finance Accountability Analytics 78

AWS Machine Learning

FEBRUARY 28, 2025

Oleg Yurchenko is the DevOps Director at Automat-it, where he spearheads the companys expertise in DevOps best practices and solutions. Vladyslav Melnyk is a Senior MLOps Engineer at Automat-it. Outside of work, Claudiu enjoys reading, traveling, and playing chess.

Benchmark 108

Benchmark Best practices Engineering Technology 108

AWS Machine Learning

AUGUST 6, 2024

Customization includes varied techniques such as Prompt Engineering, Retrieval Augmented Generation (RAG), and fine-tuning and continued pre-training. Prompt Engineering involves carefully crafting prompts to get a desired response from LLMs. Amazon Bedrock supports multiple prompt engineering techniques. Learn more here.

Engineering 140

Engineering Construction Entertainment Chatbots 140

CSM Magazine

FEBRUARY 28, 2025

Todays bad actors use complex techniques that may involve synthetic identities, social engineering, hacking, or infiltrating legitimate systems to surreptitiously divert funds. Data Governance Best Practices in Financial Services Across each of these six areas, certain best practices play a consistent, foundational role.

Government 52

Government Finance Best practices Banking 52

Outsource Consultants

FEBRUARY 18, 2025

Proactive quality control is the engine that powers this positive cycle. Process Improvement: Provide training on best practices and process improvements to enhance service delivery. By focusing on these key strategies, you can transform your BPO relationships from potential pitfalls into powerful engines of growth.

Feedback 67

Feedback Customer centricity Best practices Engineering 67

Eptica

OCTOBER 15, 2021

Why we need to think of the contact centre as a revenue engine. Categorie(s): Best Practice Many businesses are migrating to cloud-based unified communications solutions (such as Microsoft Teams) and want their related software, such as call accounting, to also be available in the cloud. Share this page on: Tweet.

Accountability 124

Accountability Best practices Engineering Customer Service 124

ShepHyken

OCTOBER 21, 2022

If your business follows marketing best practices, you’re probably already implementing user research, collecting customer data, and targeting customers with personalized messaging. But for customers to find you, this means optimizing your content with search engine optimization.

Marketing 191

Marketing Customer Experience Customer centricity Advertising 191

ShepHyken

NOVEMBER 18, 2022

B2B customer service best practices . Kateryna Boiko is a Marketing Director at Mobilunity.She has worked with diverse industries and markets and is now keen on sharing unique cases with the world and coaching on topics relevant to Web Analytics and Search Engine Optimization. .

B2B 174

B2B Customer Support Best practices Coaching 174