AWS Machine Learning

JUNE 25, 2024

Extracting valuable insights from customer feedback presents several significant challenges. Scalability becomes an issue as the amount of feedback grows, hindering the ability to respond promptly and address customer concerns. Large language models (LLMs) have transformed the way we engage with and process natural language.

Feedback 123

Feedback Engineering Enterprise Technical Support 123

AWS Machine Learning

MARCH 25, 2025

Considerations and best practices When implementing the Session Management APIs, consider these key practices for optimal results: Session lifecycle management Plan your session lifecycles carefully, from creation to termination. Try out the Session Management APIs for your own use case, and share your feedback in the comments.

APIs 111

APIs Management Government Healthcare 111

Outsource Consultants

FEBRUARY 18, 2025

Negative customer feedback and declining customer satisfaction: The cumulative effect of these issues often manifests as negative reviews, complaints, and a general decline in customer satisfaction scores. Proactive quality control is the engine that powers this positive cycle.

Feedback 67

Feedback Customer centricity Best practices Engineering 67

AWS Machine Learning

JULY 7, 2022

You liked the overall experience and now want to deploy the bot in your production environment, but aren’t sure about best practices for Amazon Lex. In this post, we review the best practices for developing and deploying Amazon Lex bots, enabling you to streamline the end-to-end bot lifecycle and optimize your operations.

Best practices 92

Best practices Metrics APIs Accountability 92

Callminer

FEBRUARY 4, 2021

Call center managers and supervisors need to train agents on the course of action to take for a vulnerable customer, and they also need to communicate regular feedback to agents to help them get better. Older citizens, the unhealthy, and those in low-income areas have always been targets for social engineering. Adrian Travis.

Call Center 345

Call Center Contact Center Finance Consulting 345

AWS Machine Learning

JANUARY 28, 2025

Rigorous testing allows us to understand an LLMs capabilities, limitations, and potential biases, and provide actionable feedback to identify and mitigate risk. He holds a PhD in Telecommunications Engineering and has experience in software engineering. Remember to always following the least privilege access principle.

Management 101

Management APIs Engineering Metrics 101

AWS Machine Learning

MARCH 27, 2025

Based on our experiments using best-in-class supervised learning algorithms available in AutoGluon , we arrived at a 3,000 sample size for the training dataset for each category to attain an accuracy of 90%. Sonnet prediction accuracy through prompt engineering. The agent mentions Engineering confirmed memory leak in version 5.1.2

Education 106

Education Engineering APIs Enterprise 106

delighted

SEPTEMBER 28, 2021

Or, will my business’s growth come from building a product that is in its very nature designed to grow and attract customers (thus, reducing the need for sales teams and costly go-to-market engines)? Here are some of the lessons I’ve learned as a CEO and my advice on 5 product-led growth best practices that you can use in your own business.

Best practices 91

Best practices Analytics Engineering Feedback 91

AWS Machine Learning

SEPTEMBER 6, 2024

In this post, we discuss best practices for working with FMEval in ground truth curation and metric interpretation for evaluating question answering applications for factual knowledge and quality. When using LLMs as a judge, make sure to apply prompt safety best practices. Question Answer Fact Who is Andrew R.

Best practices 91

Best practices Metrics Sales Benchmark 91

AWS Machine Learning

MARCH 18, 2025

Audio-to-text transcription The recorded audio files are securely transmitted to a speech-to-text engine, which converts the spoken words into text format. They provide feedback, make necessary modifications, and enforce compliance with relevant guidelines and best practices.

Healthcare 109

Healthcare Analytics Consulting Consulting 109

Callminer

AUGUST 1, 2017

They don’t do anything else except maybe monitor a few calls and give some feedback. Agents can also send feedback directly to script authors to further improve processes. Feedback loops are imperative to success. If a QA person is responsible for delivering coaching/feedback, it can be time-consuming.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Clarabridge

NOVEMBER 4, 2015

When a global product manager said those words to me recently, she meant that she would not normally have been aware of the customer feedback insights my team had provided if we were still using traditional market research alone. And, of course, we listen to their feedback, too! This didn’t happen overnight. Speak in Their Terms.

B2B 81

B2B Feedback Healthcare Engineering 81

delighted

APRIL 27, 2021

For many product managers, customer feedback is the key to making a product successful. The most valuable product feedback comes from clear questions, carefully structured scenarios, and making the most of your time with the customer. Product survey best practices. Customer interview best practices.

Feedback 98

Feedback Surveys Management Advertising 98

AWS Machine Learning

NOVEMBER 21, 2024

As generative AI models advance in creating multimedia content, the difference between good and great output often lies in the details that only human feedback can capture. Amazon SageMaker Ground Truth enables RLHF by allowing teams to integrate detailed human feedback directly into model training.

APIs 92

APIs Feedback Telecommunications Management 92

AWS Machine Learning

NOVEMBER 12, 2024

In this blog post, we demonstrate prompt engineering techniques to generate accurate and relevant analysis of tabular data using industry-specific language. NOTE : Since we used an SQL query engine to query the dataset for this demonstration, the prompts and generated outputs mention SQL below.

Engineering 105

Engineering Real estate Government Big data 105

Fonolo

OCTOBER 10, 2019

If your team is going to engage with customers on social media, there are a few best practices to keep in mind before you get started. . General Motors monitor social media to gather feedback from customers and then route that feedback back into their engineering teams. Manage Responsibilities and Workflow .

Best practices 73

Best practices Customer Service Call Center Self service 73

Connecting the Dots

JUNE 30, 2021

John also provides a framework for the various types of customer surveys to allow clear understanding of focus and purpose, identifies which ones are relevant to the customer feedback process, how to create a baseline, and how to track progress, who should be part of the survey team, and much more. READ the full article here.

Best practices 62

Best practices Surveys Engineering Consulting 62

AWS Machine Learning

APRIL 22, 2024

It provides examples of use cases and best practices for using generative AI’s potential to accelerate sustainability and ESG initiatives, as well as insights into the main operational challenges of generative AI for sustainability. Throughout this lifecycle, implementing AWS Well-Architected Framework best practices is recommended.

Best practices 135

Best practices Benchmark Transportation Engineering 135

AWS Machine Learning

NOVEMBER 14, 2024

It also helps achieve data, project, and team isolation while supporting software development lifecycle best practices. Model training You can continue experimenting with different feature engineering techniques in your JupyterLab environment and track your experiments in MLflow. You can leave feedback in the comments section.

Government 95

Government Management APIs Accountability 95

AWS Machine Learning

FEBRUARY 21, 2023

A/B testing is used in scenarios where closed loop feedback can directly tie model outputs to downstream business metrics. This feedback is then used to determine the statistical significance of changing from one model to another, helping you select the best model through live production testing.

Best practices 88

Best practices Accountability Metrics Engineering 88

AWS Machine Learning

MAY 9, 2024

They establish and enforce best practices encompassing design, development, processes, and governance operations, thereby mitigating risks and making sure robust business, technical, and governance frameworks are consistently upheld.

Government 130

Government Best practices Benchmark Metrics 130

Hodusoft

APRIL 2, 2025

In this, we will discuss the major challenges telecom contact centers face, the benefits of contact center automation, and best practices to automate telecom contact centers. After getting the results, visit the top websites on the first search engine result page. Ask your agents to give feedback. Ask for a Free demo!

Contact Center 52

Contact Center Interactive Voice Response contact center solutions Morale 52

Inbenta

APRIL 29, 2020

This short timeframe is made possible by: An API with a multitude of proven functionalities; A proprietary and patented NLP technology developed and perfected over the course of 15 years by our in-house Engineers and Linguists; A well-established development process. Project instances that change along the way. A slow testing phase.

Chatbots 140

Chatbots APIs Construction Best practices 140

Balto

JANUARY 3, 2025

When implemented strategically, call monitoring becomes a growth engine that drives customer satisfaction, boosts agent performance, and aligns customer experience with broader business goals. Customer Satisfaction Score (CSAT): Direct feedback from customers on their experience.

Best practices 52

Best practices Call Center First call resolution Coaching 52

AWS Machine Learning

SEPTEMBER 5, 2024

As generative artificial intelligence (AI) continues to revolutionize every industry, the importance of effective prompt optimization through prompt engineering techniques has become key to efficiently balancing the quality of outputs, response time, and costs. in a single paragraph of approximately 100-150 words'), the desired tone (e.g., 'in

Management 131

Management Engineering Best practices Metrics 131

TechSee

SEPTEMBER 21, 2023

As a Generative AI enterprise platform, Sophie AI is built to secularly observe, learn and interact at scale, helping your agents, engineers and end-customers. In contrast, Sophie AI is trained like today’s human agents and engineers. The platform learns from user feedback, continuously improving with scale.

Engineering 109

Engineering Enterprise Chatbots Self service 109

Uniphore

JULY 21, 2021

According to Gartner, customer service leaders should focus on these seven knowledge management best practices for improved customer service. Search Engine Optimization While improving the agent experience is paramount to customer service success, it’s not the only area to focus on. List your CX goals beforehand.

Best practices 52

Best practices Customer Service Management Contact Center 52

JivoChat

APRIL 19, 2021

You’ll learn what platforms to use, what software is available, and best practices for ensuring your strategy supports your long-term goals. They are: hosted ecommerce platforms, self-hosted ecommerce platforms, ecommerce marketplaces, and comparison search engines. Comparison shopping engines.

Multichannel 52

Multichannel Best practices Engineering Analytics 52

AWS Machine Learning

FEBRUARY 28, 2024

To learn more about text-to-SQL best practices and design patterns, see Generating value from enterprise data: Best practices for Text2SQL and generative AI. You can consider the error messages occasionally coming from Athena like feedback. We use Anthropic Claude v2.1 on Amazon Bedrock as our LLM.

Engineering 133

Engineering Best practices Analytics Enterprise 133

AWS Machine Learning

OCTOBER 2, 2024

Because this is an emerging area, best practices, practical guidance, and design patterns are difficult to find in an easily consumable basis. This integration makes sure enterprises can take advantage of the full power of generative AI while adhering to best practices in operational excellence.

Government 121

Government APIs Enterprise Best practices 121

AWS Machine Learning

OCTOBER 20, 2023

Governing ML lifecycle at scale is a framework to help you build an ML platform with embedded security and governance controls based on industry best practices and enterprise standards. An ML engineer deploys the model pipeline into the ML team test environment using a shared services CI/CD process.

Government 127

Government Engineering Accountability Enterprise 127

CSM Magazine

MAY 19, 2023

Customer Experience Engineering (CXE) is a growing field that focuses on designing, managing, and improving the interactions between a company and its customers. At its core, customer experience engineering seeks to ensure that every touchpoint a customer has with a company leaves a positive and lasting impression.

Engineering 52

Engineering Customer Experience Journey mapping CRM 52

Hodusoft

MARCH 18, 2025

We have engineered our HoduCC omnichannel contact center software with social media integration to enable e-commerce companies efficiently manage customer communication on their preferred social network. Best Practices for Successful Social Media Integration What Challenges Can E-commerce Companies Overcome with Social Media Integration?

Contact Center 52

Contact Center Contact center software Advertising Best practices 52

AWS Machine Learning

FEBRUARY 27, 2024

However, even though the pace of innovation is high, the different teams had developed their own ways of working and were in search of a new MLOps best practice. We decided to put in a joint effort to build a prototype on a best practice for MLOps. Please leave any feedback or questions in the comments section.

Best practices 135

Best practices Engineering Scripts Analytics 135

customer sure

MAY 30, 2023

The team’s approach to customer feedback and improving customer experience are often cited by us as a beacon of best practice, but they’re actually going one step further. They are actively investing in their customer feedback programme in a strategic move to drive growth in the emerging Underfloor Heating market.

Feedback 62

Feedback Calibration Benchmark Best practices 62

AWS Machine Learning

SEPTEMBER 27, 2023

The Amazon EU Design and Construction (Amazon D&C) team is the engineering team designing and constructing Amazon Warehouses across Europe and the MENA region. These requests range from simple retrieval of baseline design values, to review of value engineering proposals, to analysis of reports and compliance checks.

Construction 114

Construction Engineering Best practices Consulting 114

AWS Machine Learning

NOVEMBER 7, 2024

Prompt engineering is typically an iterative process, and teams experiment with different techniques and prompt structures until they reach their target outcomes. Both Amazon Bedrock and SageMaker integrate with SageMaker Ground Truth , which helps you gather ground truth data and human feedback for model responses.

Enterprise 111

Enterprise APIs Government Accountability 111