Talkdesk

APRIL 15, 2019

The Engineering Security teams work closely with Site Reliability Engineering teams to remediate or mitigate any cloud infrastructure configuration risks that are found in our AWS environments. with an industry standard ECDHE-RSA-AES128-SHA256 cipher. For data in transit, we use TLS 1.2

Wireless 81

Wireless industry standards Engineering Cloud contact 81

Hodusoft

JUNE 7, 2024

Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years. Why do businesses need call center management?

Best practices 52

Best practices Call Center Omni-channel support Management 52

AWS Machine Learning

NOVEMBER 22, 2023

Hear best practices for using unstructured (video, image, PDF), semi-structured (Parquet), and table-formatted (Iceberg) data for training, fine-tuning, checkpointing, and prompt engineering. This session uses the Claude 2 LLM as an example of how prompt engineering helps to solve complex customer use cases.

Engineering 137

Engineering Best practices Government APIs 137

ChurnZero

NOVEMBER 26, 2024

Use industry-standard titles where possible. Secondary Responsibilities: Collaborate closely with sales, marketing, product, engineering, and other teams to ensure a seamless customer journey. Expertise in working with a particular industry, company size, or customer type. Avoid overly creative titles.

SaaS 52

SaaS Upselling Enterprise industry standards 52

NobelBiz

FEBRUARY 21, 2023

With its intuitive interface and buil-in analytics and reporting engine, it is the go-to solution for contact centers to improve their efficiency, and ensure the accuracy and exactitude f collected data. The following are 10 of the best practices to ensure the accuracy and the proper handling of reporting and analytics: 1.

Best practices 52

Best practices Analytics Contact Center Coaching 52

AWS Machine Learning

APRIL 23, 2024

The AWS Well-Architected Framework provides best practices and guidelines for designing and operating reliable, secure, efficient, and cost-effective systems in the cloud. Enterprise Solutions Architect at AWS, experienced in Software Engineering, Enterprise Architecture, and AI/ML. Nitin Eusebius is a Sr.

APIs 127

APIs Enterprise Scripts Accountability 127

AWS Machine Learning

SEPTEMBER 22, 2023

Reinforcement Learning from Human Feedback (RLHF) is recognized as the industry standard technique for ensuring large language models (LLMs) produce content that is truthful, harmless, and helpful. Gone are the days when you need unnatural prompt engineering to get base models, such as GPT-3, to solve your tasks.

Engineering 129

Engineering Feedback industry standards Benchmark 129

AWS Machine Learning

NOVEMBER 16, 2023

Amazon SageMaker provides purpose-built tools for machine learning operations (MLOps) to help automate and standardize processes across the ML lifecycle. This enables Philips ML engineers and developers to provide updates, bug fixes, and future enhancements without disrupting the entire system.

Healthcare 121

Healthcare Government Engineering APIs 121

AWS Machine Learning

JUNE 25, 2024

Solution overview The Neuron Monitor container solution provides a comprehensive monitoring framework for ML workloads on Amazon EKS, using the power of Neuron Monitor in conjunction with industry-standard tools like Prometheus , Grafana , and Amazon CloudWatch. Ziwen Ning is a software development engineer at AWS.

Metrics 95

Metrics Best practices Analytics Accountability 95

delighted

APRIL 27, 2021

Product survey best practices. Customer interview best practices. You can work with your engineering team to build improvements, but how do you know these changes will impact the customers it is meant to help? You ask around internally about the product to gather your colleagues’ thoughts. Simply put, you don’t!

Feedback 98

Feedback Surveys Management Advertising 98

Vonage

MAY 23, 2017

It’s also important to know if your contact center is meeting the industry standards – and where it falls short. They’ll also discuss how other contact centers are achieving these benchmarks, and best practices for how yours can hit industry rates, or better yet, knock your KPIs out of the park.

Contact Center 48

Contact Center Benchmark First call resolution industry standards 48

Mindtouch

JULY 19, 2017

Google announced that they would be slightly favoring HTTPS web traffic back in 2014, but as HTTPS becomes more of an industry standard, it seems that Google is feeling comfortable to more openly favor it over the unsecured HTTP. For the past year at MindTouch, we’ve required customers to adopt HTTPS best practices for their sites.

industry standards 54

industry standards Best practices Engineering 54

OctopusTech

AUGUST 14, 2023

Redesigning also includes search engine optimization, optimizing website speed, monitoring technical performance, and responsive web design. We believe that you should design it to meet the latest industry standards, organizational goals, and the needs of customers. When Should You Redesign Your Website?

Engineering 62

Engineering Advertising Sales Technology 62

Tethr

OCTOBER 2, 2020

What he’s found is that “when scores hover in the middle, it almost always means the agent isn’t doing much to engineer a great experience. Customer effort score: industry benchmarks and best practices. So, you want to ask yourself, why was that not an Easy interaction? What could have made it so?”.

Customer effort 104

Customer effort Customer Care Coaching Surveys 104

Back Office Centers

NOVEMBER 17, 2023

Other areas including engineering, business, gaming, and entertainment can also benefit from image mining. When analyzing your data, the outsourced team adheres to best practices and makes use of cutting-edge technologies. It assists them in improving their software for end users.

outsourcing 40

outsourcing Government Healthcare Entertainment 40

Hodusoft

NOVEMBER 6, 2024

Achieving Excellence: Best Practices for Contact Center Performance and Quality Assurance Whether you are an entrepreneur or a professional in the contact center industry or any other sector, you know that implementing best practices can enhance performance by leaps and bounds and drive success. They create them.”

Best practices 52

Best practices Contact Center Contact center software Abandon rate 52

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 138

Best practices Government Engineering Accountability 138

NobelBiz

APRIL 9, 2024

In this comprehensive article, we delve into the details of call center compliance , exploring its significance, the laws and regulations governing it, common mistakes to avoid, and best practices for ensuring adherence. Table of Contents What is Call Center Compliance and Why is it Important?

Call Center 104

Call Center Telemarketing Healthcare Government 104

JustCall

FEBRUARY 24, 2025

These agents can exist in many forms, from recommendation engines that personalize your Netflix queue to self-driving cars that navigate traffic. Best for : Any AI system that requires continuous improvement, such as chatbots, recommendation engines, and fraud detection.

Healthcare 40

Healthcare Chatbots Real estate Scripts 40

AWS Machine Learning

APRIL 1, 2025

This makes sure that business rules and policies are accurately captured and maintained by those who understand them best. Natural language to logic translation The system uses two complementary approaches: LLMs handle natural language understanding, and a symbolic reasoning engine performs mathematical validation.

APIs 122

APIs Best practices Feedback Engineering 122

AWS Machine Learning

MARCH 5, 2025

The fully automated RCA agent correctly identifies the right root cause for most cases (measured at 85%), and helps engineers in terms of system understanding and real-time insights in their cases. When an incident occurs, an on-call engineer gives a description of the issue at hand to the Amazon Bedrock agent.

APIs 110

APIs Engineering Automotive Metrics 110

AWS Machine Learning

JANUARY 21, 2025

For example, business analysts who have no coding or cloud engineering expertise can quickly use Amazon SageMaker Canvas to upload their time-series data and make forecasting predictions. Retail and CPG organizations rely on industry standard methods in their approach to forecasting. One of these methods is quantiles.

Metrics 101

Metrics Enterprise Sales APIs 101

Cincom

FEBRUARY 20, 2025

Organizations also face knowledge gaps, as many content creators are unaware of accessibility best practices. 4- Better Searchability Well-tagged PDFs improve searchability, allowing users to find content faster, whether through search engines or internal document management systems.

Engineering 40

Engineering Technology industry standards Best practices 40

AWS Machine Learning

NOVEMBER 1, 2024

HealthLake is designed to ingest data from various sources, such as electronic health records, medical imaging, and laboratory results, and automatically transform the data into the industry-standard FHIR format. He writes about topics relevant to his customers, focusing on data engineering and machine learning.

Metrics 112

Metrics Transportation industry standards Analytics 112