Calabrio

FEBRUARY 11, 2020

We’re often asked what makes Calabrio a top workplace for Minnesota’s sharp, inventive Software-as-a-Service (SaaS) developers—what really sets us apart from all of the other SaaS technology companies in the state. So if you’re a smart, curious SaaS developer who wants to work with the best, we want to talk with you.

SaaS 52

SaaS Analytics Customer centricity Education 52

Amity

NOVEMBER 21, 2016

SaaS customer success leaders publicly encourage greater adoption of this practice. I’ve found that SaaS vendors use seven distinct strategies to empower CSMs with customer benchmarking. Strategy 2: Customer Benchmarking using Best-Practices Studies. I’ve written more about this link in a recent post.

Benchmark 59

Benchmark SaaS Best practices Metrics 59

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Touchpoints also include occasions when clients interact with your software app in a SaaS context. What functions the interaction serves.

B2B 119

B2B Journey mapping SaaS Upselling 119

ChurnZero

NOVEMBER 26, 2024

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. Understanding of the unique challenges and opportunities associated with SaaS companies.

SaaS 52

SaaS Upselling Enterprise industry standards 52

Kayako

NOVEMBER 3, 2016

I keep hearing about SaaS. Account management isn’t new, but its role has evolved with the rise of Software as a Service (SaaS) companies. (We The role of an account manager in a SaaS company. But in today’s world of SaaS set-ups, every employee needs to think and function like an account manager.

SaaS 0

SaaS Accountability Management Finance 0

Totango

AUGUST 11, 2022

Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. Examples include: Search engine queries and ads. Social media posts.

SaaS 110

SaaS Journey mapping B2B Feedback 110

ChurnZero

JANUARY 3, 2023

If a customer churns after one year—especially in B2B SaaS—that means the company spent time, energy, and money serving that customer only to lose money on them. Share best practices that lead to continuous improvement. It also underscores the importance of CS as a growth engine for your company. Your result?

Sales 98

Sales Engineering Best practices Government 98

AWS Machine Learning

MARCH 11, 2024

These challenges led to the decision to create a new cloud-native system that can scale with increased demand and consists of serverless and software as a service (SaaS) components that externalize much of the domain-specific functionality to allow for easier operations and faster time-to-market for changes.

Personalization 128

Personalization Engineering APIs Advertising 128

delighted

DECEMBER 3, 2021

Centralizing : Pandium released a State of Product Integrations study at SaaS 1000 , which found that, of the 1k SaaS companies evaluated, most companies had over 15 different platform connections (ex. These platforms allow you to connect various SaaS platforms with a few clicks of a button – no engineering assistance needed!

Surveys 97

Surveys APIs SaaS Engineering 97

Totango

JANUARY 22, 2024

Most expect to see CS emerging as a growth engine. Human expertise, along with AI technology, transforms CS into a significant growth engine for their companies. We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024.

Enterprise 97

Enterprise SaaS Engineering Technical Support 97

Totango

JULY 17, 2024

Perhaps, but industry data backs up this claim—SaaS companies are putting more resources and more strategic focus behind retaining and growing revenue from the existing customer base. I firmly believe that customer-led growth will continue to be the predominant growth engine for businesses in the future. Bold statement?

Sales 97

Sales Metrics Accountability Benchmark 97

Totango

MARCH 24, 2022

More than 60 customer success executives from various organizations, including Dynatrace, GitHub, Waystar, ActiveCampaign, HPE, Extreme Networks, Radware, Varicent and more, gathered at this exclusive destination to share best practices and strategies, connect with like-minded industry leaders and engage with subject matter experts.

Engineering 95

Engineering SaaS Best practices Enterprise 95

CSM Magazine

JULY 22, 2021

Henry Spitzer, VP of Sales at Lusha explains how community building is a powerful and cost-effective way to increase retention by creating a central destination for users to find support, advice and best practices. B2Bs in the SaaS space today strive for agile growth. The Bare Basics. Super-charging Customer Acquisition.

Advertising 98

Advertising SaaS B2C Best practices 98

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. We moved into as-a-service—whether it’s software, content, food—then the pricing models follow, then the service models follow, and then the best practices follow. The lightning round.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. We moved into as-a-service—whether it’s software, content, food—then the pricing models follow, then the service models follow, and then the best practices follow. The lightning round.

SaaS 52

SaaS B2B Upselling Metrics 52

AWS Machine Learning

NOVEMBER 22, 2023

Hear best practices for using unstructured (video, image, PDF), semi-structured (Parquet), and table-formatted (Iceberg) data for training, fine-tuning, checkpointing, and prompt engineering. Additionally, SaaS providers need scalable and cost-effective ways to serve hundreds of models to their customers.

Engineering 138

Engineering Best practices APIs Government 138

Cincom

MAY 8, 2024

to model products/services and guide the user to valid configurations Pricing Engine: Applies pre-defined pricing rules, discounts, bundles, etc. This Software-as-a-Service (SaaS) approach delivers the same CPQ features on demand with a lower barrier to entry and speeds up deployment.

APIs 52

APIs Enterprise SaaS CRM 52

SmartKarrot

MARCH 2, 2022

And this is even more difficult when it comes to companies that offer SaaS products. To grow and succeed in such a dense market, it is important for SaaS companies/product owners to come up with an effective growth marketing framework – with 100% effective growth marketing strategies. Best practices for content marketing.

SaaS 12

SaaS Marketing Upselling Best practices 12

SmartKarrot

FEBRUARY 12, 2021

SaaS (software as a service) companies have seen an exponential growth in the business sphere. There is some insightful content around SaaS that can be an inspiration to readers. The 20 Best SaaS Blogs You Must Follow. All That SaaS. The blog is run by Dan Decker, a SaaS industry expert. . contact-form-7].

SaaS 23

SaaS B2B Metrics Sales 23

JustCall

MAY 23, 2023

The focus this year will largely be around the themes of digital transformation and innovation, the growing role of Generative AI and emerging tech, and top industry insights as well as best practices. The teams behind JustCall, Call Page, Helpwise, and SaaS Labs will be unveiling the new product at CCW Vegas.

Customer Experience 52

Customer Experience Agent burnout SaaS Contact Center 52

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. We wanted to recognize those leaders who are helping Customer Success make a name for itself in SaaS by proving its purpose and potential. Follow Bill on LinkedIn.

Chief Customer Officer 98

Chief Customer Officer SaaS Engineering Consulting 98

AWS Machine Learning

NOVEMBER 7, 2024

In the first part of the series, we showed how AI administrators can build a generative AI software as a service (SaaS) gateway to provide access to foundation models (FMs) on Amazon Bedrock to different lines of business (LOBs). They’re illustrated in the following figure.

Enterprise 116

Enterprise APIs Government Accountability 116

Customer Service Life

NOVEMBER 15, 2020

My first job out of college was as a frontline agent in the contact center for a SaaS startup — and over the next 15 years, I grew into a director role. But things have changed and I now find myself back in a contact center leadership role at a SaaS startup, and I’m now looking to execute on many of the lessons learned and shared.

Contact Center 95

Contact Center Engineering Calibration Coaching 95

AWS Machine Learning

FEBRUARY 22, 2023

Boomi is an enterprise-level software as a service (SaaS) independent software vendor (ISV) that creates developer enablement tooling for software engineers. Boomi’s ML and data engineering teams needed the solution to be deployed quickly, in a repeatable and consistent way, at scale. Why SageMaker?

Engineering 93

Engineering Accountability APIs Government 93

AWS Machine Learning

JUNE 4, 2024

Terraform is an IaC tool that allows you to manage AWS resources, software as a service (SaaS) resources, datasets, and more, using declarative configuration. Tyler leads Terraform provider engineering at AWS and is a Core Contributor for Terraform. Terraform provides the benefits of automation, versioning, and repeatability.

Scripts 134

Scripts Accountability Engineering Best practices 134

Nicereply

AUGUST 11, 2020

Implementation Engineer. An implementation engineer is the point of contact for your new customers looking to make the most out of your product. Implementation engineering would be a robust role for you. Technical knowledge of whatever frameworks your product uses if you work in SaaS. What you’ll need to know.

Customer Experience 105

Customer Experience Engineering Sales Best practices 105

Revation Systems

JULY 31, 2018

Thus, the best practice for simple SaaS applications is to use a router capable of identifying specific cloud services and route them directly over the internet. Sadly, this best practice contradicts most companies’ security policies. This kind of intelligence just doesn’t exist in hardware routers.

SaaS 54

SaaS Best practices Engineering Technology 54

ChurnZero

APRIL 18, 2024

Analog + digital customer engagement: how to find your balance The analog versus digital metaphor may be from the engineering world, but it’s a great lesson in how tools can co-exist rather than conquer. Resources to dig deeper: 8 SaaS Onboarding Best Practices , How to Streamline Onboarding to Reduce Churn (webinar).

Journey mapping 52

Journey mapping SaaS Metrics Best practices 52

AWS Machine Learning

DECEMBER 8, 2022

One of their products is ExaDeploy , an easy-to-use SaaS solution to serve ML workloads at scale. On some large batch ML workloads, ExaDeploy has reduced costs by over 85% without sacrificing on latency or accuracy, with integration time as low as one engineer-day. Nicholas Jiang, Software Engineer, Exafunction.

Engineering 90

Engineering APIs Metrics SaaS 90

SmartKarrot

FEBRUARY 17, 2022

The SaaS business landscape is changing and expanding. There are multiple forms of content in SaaS, and one that has catapulted to public attention is podcasts. Some amazing SaaS podcasts that create content around such businesses. Some amazing SaaS podcasts that create content around such businesses. SaaS Sessions.

SaaS 10

SaaS Best practices Coaching Marketing 10

CustomerSuccessBox

MAY 28, 2021

A Saas business which has already evolved itself to bring in a Customer Success Software integrating it with Subscription Management, Support, CRM and product usage data knows exactly- “What is the secret to Saas growth”. Learn the best practices for configuring Customer Health Score. INNOVATION 1: Health 360.

Technology 52

Technology SaaS Upselling Customer retention 52

CustomerSuccessBox

JUNE 8, 2021

Design and implement best practices for delivering predictable customer success outcomes and thereby being instrumental in building long-term strategic relationships with customers. Responsibilities of a Director of Customer Success. Optimize Customer Journey and Drive Value.

Upselling 52

Upselling SaaS Metrics Best practices 52

CustomerSuccessBox

APRIL 9, 2021

Why choosing the right Customer Retention Software has become so important for B2B SaaS Business? To know the answer, let’s have an overview of how customer retention works for B2B SaaS Business. And then build a process around those best practices to make it a scalable function rather than a one-time thing.

Customer retention 52

Customer retention B2B SaaS Accountability 52

inSided

OCTOBER 2, 2019

That said, it's fair to say that it becomes even more critical in B2B SaaS companies, where increasing customer engagement, and retention, are (or should be!) Traditionally in B2B SaaS companies, speaking to your customers involved webinars, meet-ups and in-person events. at the forefront of your overall business goals.

Self service 67

Self service B2B SaaS Gamification 67

CustomerSuccessBox

DECEMBER 6, 2021

His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Aaron has also served as the Head of Customer Success at various B2B SaaS businesses. and supporting a number of B2B SaaS companies and investors in building CS as a company-wide capability.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

CSM Magazine

JANUARY 26, 2022

Global industry leaders will come together to discuss evolving best practices and keeping CX at the forefront of payments on 3 March 2022. Tony Gee , Security Consultant & Speaker, Pen Test Partners. Ciske Van Oosten, Head of Global Intelligence, Verizon Security Assurance Division. About PCI Pal.

Government 52

Government SaaS Best practices Engineering 52

ChurnZero

JUNE 27, 2023

A best practice is to keep your customer journey map to a single page. There’s a tendency to over-engineer customer journey maps and it becomes untenable. In SaaS, your product, processes, and initiatives are always changing, and supporting content can go stale. Note: Click on image to enlarge.

Journey mapping 52

Journey mapping SaaS Customer advocacy Finance 52