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Achieving Excellence: Best Practices for Contact Center Performance and Quality Assurance

Hodusoft

Achieving Excellence: Best Practices for Contact Center Performance and Quality Assurance Whether you are an entrepreneur or a professional in the contact center industry or any other sector, you know that implementing best practices can enhance performance by leaps and bounds and drive success. They create them.”

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Generate customized, compliant application IaC scripts for AWS Landing Zone using Amazon Bedrock

AWS Machine Learning

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. This makes sure your cloud foundation is built according to AWS best practices from the start.

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Governing the ML lifecycle at scale, Part 3: Setting up data governance at scale

AWS Machine Learning

Challenges in data management Traditionally, managing and governing data across multiple systems involved tedious manual processes, custom scripts, and disconnected tools. As producers, data engineers in these accounts are responsible for creating, transforming, and managing data assets that will be cataloged and governed by Amazon DataZone.

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Struggling With How to Generate Leads? Use These Best Practices

Quality Contact Solutions

That’s why we’ve compiled four best practices to help you meet your sales goals and keep your team busy. Our next lead generation best practice is customer service. Our next best practice in how to generate leads is to focus on your website. Case Study: B2B Lead Generation & Cold Calling.

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Best practices to build generative AI applications on AWS

AWS Machine Learning

We provide an overview of key generative AI approaches, including prompt engineering, Retrieval Augmented Generation (RAG), and model customization. Building large language models (LLMs) from scratch or customizing pre-trained models requires substantial compute resources, expert data scientists, and months of engineering work.

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Considerations for addressing the core dimensions of responsible AI for Amazon Bedrock applications

AWS Machine Learning

For early detection, implement custom testing scripts that run toxicity evaluations on new data and model outputs continuously. Integrating scheduled toxicity assessments and custom testing scripts into your development pipeline helps you continuously monitor and adjust model behavior.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

If all these points mentioned above are practiced, the contact center will have a great track record with their clients and agents alike. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Bill Dettering.