AWS Machine Learning

NOVEMBER 7, 2024

To move faster, enterprises need robust operating models and a holistic approach that simplifies the generative AI lifecycle. With Amazon Cognito , you can authenticate and authorize users from the built-in user directory, from your enterprise directory, and from other consumer identity providers.

Enterprise 114

Enterprise APIs Government Accountability 114

AWS Machine Learning

JANUARY 29, 2025

However, even in a decentralized model, often LOBs must align with central governance controls and obtain approvals from the CCoE team for production deployment, adhering to global enterprise standards for areas such as access policies, model risk management, data privacy, and compliance posture, which can introduce governance complexities.

Enterprise 101

Enterprise Government Accountability Finance 101

AWS Machine Learning

JANUARY 4, 2024

In this post, we provide an introduction to text to SQL (Text2SQL) and explore use cases, challenges, design patterns, and best practices. Conclusion In this post, we discussed how we can generate value from enterprise data using natural language to SQL generation. We looked into key components, optimization, and best practices.

Best practices 140

Best practices Enterprise Engineering APIs 140

AWS Machine Learning

APRIL 24, 2025

Enterprise data by its very nature spans diverse data domains, such as security, finance, product, and HR. Although this technology promises simplicity and ease of use for data access, converting natural language queries to complex database queries with accuracy and at enterprise scale has remained a significant challenge.

Enterprise 91

Enterprise Construction Scripts APIs 91

Callminer

MARCH 9, 2020

That’s why it’s important to make use of the best tools available for the job.” ” – 15 Best Practices For Effective Call Center Management , Sling. ” – Ryan Murphy, 4 Steps to Successfully Buying Enterprise Software , Bullhorn; Twitter: @Bullhorn. ” – Jones, Elden F.,

Best practices 182

Best practices Call Center Analytics Metrics 182

CCNG

AUGUST 5, 2021

Sell the advantage of a connected enterprise with the contact center as the center spoke and your organization can only benefit! Dave Hoekstra is a Product Marketing professional with Calabrio (CCNG corporate member) and recently led a CCNG member Town Hall discussion on the modern approach to the enterprise contact center.

Contact Center 195

Contact Center Enterprise CCNG Call Center 195

Calabrio

MARCH 22, 2025

Best Practices Contact Center Management: Best Practices & Strategies for Peak Performance Share The modern contact center is no longer seen as a mere service function at the periphery of the business. Instead, todays leaders recognize its central role in fueling and future-proofing enterprise success.

Best practices 52

Best practices Contact Center Management Call Center 52

AWS Machine Learning

MARCH 4, 2025

Building cloud infrastructure based on proven best practices promotes security, reliability and cost efficiency. We demonstrate how to harness the power of LLMs to build an intelligent, scalable system that analyzes architecture documents and generates insightful recommendations based on AWS Well-Architected best practices.

Best practices 121

Best practices Enterprise Engineering Strategic Value 121

AWS Machine Learning

MARCH 14, 2024

When applying these approaches, we discuss key considerations around potential hallucination, integration with enterprise data, output quality, and cost. By the end, you will have solid guidelines and a helpful flow chart for determining the best method to develop your own FM-powered applications, grounded in real-life examples.

Best practices 136

Best practices Engineering Chatbots Enterprise 136

CSM Magazine

MARCH 24, 2025

According to Gartner, 75% of enterprises will shift from piloting AI to operationalizing it by 2025. Best Practices for Finding the Right Cloud Developers Hiring a cloud developer involves more than just scanning rsums. By hiring them, you bring in specialized knowledge that keeps systems agile and cost-efficient.

Best practices 52

Best practices Analytics Finance Big data 52

TeleDirect

DECEMBER 25, 2024

Best Practices for Implementing a 24/7 Call Center To maximize the benefits of a 24/7 call center , businesses should consider these best practices: 1. Whether youre a small startup or a global enterprise, investing in 24/7 support can drive loyalty, retention, and growth. Address urgent financial inquiries.

Call Center 127

Call Center Customer Experience Technical Support First call resolution 127

TechSee

SEPTEMBER 23, 2024

Agentic AI is changing the game for enterprises. Agentic AI offers a clear path to transformation for enterprise leaders looking to streamline operations, accelerate and improve customer service, enhance customer experiences, and gain a competitive edge. This is the promise of Agentic AI.

Strategic Value 109

Strategic Value Enterprise Best practices Technical Support 109

Cincom

FEBRUARY 14, 2025

This article outlines 10 CPQ best practices to help optimize your performance, eliminate inefficiencies, and maximize ROI. Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow. Conduct quarterly training refreshers to introduce new features and best practices.

Best practices 40

Best practices Sales CRM Finance 40

TechSee

JUNE 16, 2021

Visual Assistance is an increasingly popular technology that enables enterprises to provide remote support to end users. The greater the adoption of new technology, the more use cases can be applied and the greater the likelihood that the enterprise will see double digit improvements in their KPIs. But first, it must be adopted.

Best practices 251

Best practices Wireless Enterprise First call resolution 251

NobelBiz

APRIL 2, 2024

With the growing customer expectations, enterprises are under great pressure to deliver exceptional service. At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth. And, that growth comes from consistently and quickly delivering customer value.

Enterprise 120

Enterprise Education Best practices Customer retention 120

AWS Machine Learning

SEPTEMBER 13, 2024

Best practices The following are some additional best practices that you can follow for your agents: Automated testing – Implement automated tests using tools to regularly test the orchestration workflows. Delete the deployed stack using the AWS CloudFormation console. To learn more, refer to Amazon Bedrock Agents.

APIs 133

APIs Enterprise Best practices Accountability 133

Totango

JULY 31, 2024

In] the enterprise sale, you start by signing on the dotted line, so different expectations and skills are needed.” – Karen Budell , Chief Marketing Officer, Totango + Catalyst Shifting from a product-led growth (PLG) model to an enterprise sales motion is a significant move for any SaaS company.

Enterprise 101

Enterprise Sales SaaS Marketing 101

AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system.

Best practices 99

Best practices APIs Metrics Accountability 99

AWS Machine Learning

NOVEMBER 22, 2024

The data mesh architecture aims to increase the return on investments in data teams, processes, and technology, ultimately driving business value through innovative analytics and ML projects across the enterprise. He has over 3 decades of experience architecting and building distributed, hybrid, and cloud applications.

Government 101

Government Banking Accountability Engineering 101

AWS Machine Learning

JANUARY 27, 2025

When writing a video generation prompt for Nova Reel, be mindful of the following requirements and best practices: Prompts must be no longer than 512 characters. For best results, place camera movement descriptions at the start or end of your prompt. Specify what you want to include rather than what to exclude.

Engineering 113

Engineering Best practices Entertainment APIs 113

AWS Machine Learning

APRIL 3, 2025

Heres what some of our AMs had to say about their experience with the account plans draft assistant: The AI assistant saved me at least 15 hours on my latest enterprise account plan. Enterprise Account Manager As someone managing multiple mid-market accounts, I struggled to create in-depth plans for all my customers.

Accountability 112

Accountability Sales CRM APIs 112

AWS Machine Learning

NOVEMBER 19, 2024

The technical sessions covering generative AI are divided into six areas: First, we’ll spotlight Amazon Q , the generative AI-powered assistant transforming software development and enterprise data utilization. In this session, learn best practices for effectively adopting generative AI in your organization.

APIs 109

APIs Enterprise Best practices Government 109

AWS Machine Learning

AUGUST 22, 2024

Amazon Q Business is a conversational assistant powered by generative artificial intelligence (AI) that enhances workforce productivity by answering questions and completing tasks based on information in your enterprise systems, which each user is authorized to access.

Enterprise 130

Enterprise APIs Accountability Management 130

AWS Machine Learning

DECEMBER 3, 2024

NR AI responds by analyzing current performance data and comparing it to historical trends and best practices. This unified view enables everyone supporting your enterprise software to understand and act on insights about application health and performance. The following diagram illustrates the workflow.

Customer Experience 107

Customer Experience Engineering Enterprise Benchmark 107

AWS Machine Learning

NOVEMBER 1, 2024

The capabilities in Amazon Bedrock for fine-tuning LLMs offer substantial benefits for enterprises. In this post, we explore the best practices and lessons learned for fine-tuning Anthropic’s Claude 3 Haiku on Amazon Bedrock. However, achieving optimal performance with fine-tuning requires effort and adherence to best practices.

Best practices 98

Best practices APIs Finance Metrics 98

AWS Machine Learning

APRIL 3, 2025

Security is paramount, and we adhere to AWS best practices across the layers. API Gateway plays a complementary role by acting as the main entry point for external applications, dashboards, and enterprise integrations. The following figure is an example of drone 4K footage.

APIs 116

APIs Telecommunications Enterprise Best practices 116

ShepHyken

APRIL 9, 2021

This week we feature an article by Vihar Naik a writer for CallHippo , a cloud-based Intelligent virtual phone system for business & enterprise. However, it’s a best practice to let the phone ring for a second or two. He writes about skills everyone should have to communicate effectively with clients. And it’s fine.

Customer Service 369

Customer Service Scripts voip contact center solutions 369

AWS Machine Learning

DECEMBER 18, 2024

Many enterprise customers across various industries are looking to adopt Generative AI to drive innovation, user productivity, and enhance customer experience. Amazon Q Business understands natural language and allows users to receive immediate, permissions-aware responses from enterprise data sources with citations.

APIs 98

APIs Enterprise Accountability Government 98

AWS Machine Learning

SEPTEMBER 6, 2024

In this post, we discuss best practices for working with FMEval in ground truth curation and metric interpretation for evaluating question answering applications for factual knowledge and quality. When using LLMs as a judge, make sure to apply prompt safety best practices. Question Answer Fact Who is Andrew R.

Best practices 93

Best practices Metrics Sales Benchmark 93

AWS Machine Learning

AUGUST 30, 2024

In this post, we provide an overview of the Meta Llama 3 models available on AWS at the time of writing, and share best practices on developing Text-to-SQL use cases using Meta Llama 3 models. Breanne Warner is an Enterprise Solutions Architect at Amazon Web Services supporting healthcare and life science (HCLS) customers.

Best practices 92

Best practices Engineering Accountability Enterprise 92

AWS Machine Learning

JANUARY 24, 2024

Additionally, enterprises must ensure data security when handling proprietary and sensitive data, such as personal data or intellectual property. This post discusses how enterprises can build accurate, transparent, and secure generative AI applications while keeping full control over proprietary data. Where is the data processed?

Enterprise 144

Enterprise APIs Advertising Technology 144

AWS Machine Learning

OCTOBER 2, 2024

Large enterprises are building strategies to harness the power of generative AI across their organizations. Because this is an emerging area, best practices, practical guidance, and design patterns are difficult to find in an easily consumable basis. What’s different about operating generative AI workloads and solutions?

Government 130

Government APIs Enterprise Best practices 130

AWS Machine Learning

MARCH 27, 2025

We tested the following adjustments with Anthropics Claude: We defined and assigned a persona with background information for the LLM: You are a Support Agent and an expert on the enterprise application software. You are a Support Agent and an expert on the enterprise application software.

Education 112

Education Engineering APIs Enterprise 112

AWS Machine Learning

MARCH 18, 2025

Firstly, LLMs dont have access to enterprise databases, and the models need to be customized to understand the specific database of an enterprise. The limitation of LLMs in understanding enterprise datasets and human context can be addressed using Retrieval Augmented Generation (RAG).

Enterprise 110

Enterprise Chatbots Engineering Metrics 110

AWS Machine Learning

FEBRUARY 25, 2025

To build a generative AI -based conversational application integrated with relevant data sources, an enterprise needs to invest time, money, and people. Alation is a data intelligence company serving more than 600 global enterprises, including 40% of the Fortune 100. This blog post is co-written with Gene Arnold from Alation.

Enterprise 107

Enterprise Engineering APIs Accountability 107