Totango

APRIL 24, 2020

Rather, customer retention for SaaS enterprises is a result of the customer experience. It is an outcome based on an emotional reaction and connection to the performance of a supplier and the value a customer experiences through using that enterprise’s product. 6 SaaS Customer Retention Best Practices.

Best practices 83

Best practices Customer retention SaaS Enterprise 83

Totango

FEBRUARY 7, 2019

You should adopt a “time invested equals benefits gained” approach with your SaaS renewal best practices. The Top 5 SaaS Renewal Best Practices. We’ve gathered 5 of our favorite SaaS renewal best practices to help you remove the stress from your retention process: Define your customer.

Best practices 82

Best practices SaaS Customer retention Upselling 82

Totango

APRIL 14, 2020

The digital transformation of business has finally given enterprises the power to deliver on the potential of B2B customer segmentation. Here are 6 B2B customer segmentation best practices to help make that happen: Stay Goal-Focused. To maximize the benefits of B2B customer segmentation, follow these best practices. .

Best practices 71

Best practices B2B Enterprise Accountability 71

Totango

FEBRUARY 4, 2020

What makes customer-centric growth so valuable for modern enterprises—and how can you create an effective strategy to promote it? This shift is rooted in the concept that when your customers succeed, so does your enterprise. 5 Best Practices for Customer-Centric Growth. 5 Best Practices for Customer-Centric Growth.

Customer centricity 71

Customer centricity Best practices Upselling Enterprise 71

Totango

NOVEMBER 3, 2021

Here we’ll cover some best practices for getting the most out of your NPS surveys. For example, you might schedule a survey to go out 30 days after a customer has completed onboarding to gauge their satisfaction or evaluate whether they’re ready for an upsell offer. Passives and Detractors also offer opportunities for follow-up.

Best practices 103

Best practices Surveys Upselling Journey mapping 103

Totango

NOVEMBER 3, 2021

Here we’ll cover some best practices for getting the most out of your NPS surveys. For example, you might schedule a survey to go out 30 days after a customer has completed onboarding to gauge their satisfaction or evaluate whether they’re ready for an upsell offer. Passives and Detractors also offer opportunities for follow-up.

Best practices 102

Best practices Surveys Upselling Journey mapping 102

Totango

NOVEMBER 3, 2021

Here we’ll cover some best practices for getting the most out of your NPS surveys. For example, you might schedule a survey to go out 30 days after a customer has completed onboarding to gauge their satisfaction or evaluate whether they’re ready for an upsell offer. Passives and Detractors also offer opportunities for follow-up.

Best practices 100

Best practices Surveys Upselling Journey mapping 100

CustomerSuccessBox

JUNE 5, 2019

The best practices for configuring a health score include. A SaaS customer goes through acquisition, onboarding, retention, and upsell. Ultimately, you have to identify unmet needs so that you can upsell / cross-sell. Best practices for configuring a customer health score. Bucket accounts by purchased plan.

Best practices 89

Best practices SaaS Accountability B2B 89

Totango

FEBRUARY 4, 2020

What makes customer-centric growth so valuable for modern enterprises—and how can you create an effective strategy to promote it? This shift is rooted in the concept that when your customers succeed, so does your enterprise. 5 Best Practices for Customer-Centric Growth. 5 Best Practices for Customer-Centric Growth.

Customer centricity 62

Customer centricity Best practices Upselling Enterprise 62

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He also sits on the board of Directors for CSPN. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Totango

JULY 29, 2022

Did you know that 70% of revenue in a subscription-based business comes from existing customer renewals and upsells? In order to ensure renewals and maximize upsell opportunities, it’s important to consistently provide value throughout the entire customer journey. Customer Expansion at its Core .

Upselling 118

Upselling Enterprise Accountability Metrics 118

Totango

JANUARY 22, 2019

Recurring revenue is the lifeblood of any SaaS enterprise operating within today’s new subscription economy. It requires you to use SaaS customer success best practices centered around mutual growth, a deep understanding of customer behavior, and constant monitoring of your customer’s journey.

Best practices 72

Best practices SaaS Upselling CRM 72

Totango

MARCH 21, 2019

So, what customer success team goals can help your enterprise generate real results? Success in these areas leads to a more successful renewal and upsell phase. Increase upsell opportunities. Increase Upsell Opportunities. The Top Customer Success Team Goals. Establish a customer nurturance program.

Enterprise 89

Enterprise Upselling Education Accountability 89

TechSee

SEPTEMBER 26, 2024

In today’s competitive business landscape, enterprises constantly seek new ways to boost efficiency, improve customer satisfaction, and reduce operational costs. In this post we will explore the best practices and strategic considerations when determining your core objective: projecting the ROI of Agentic AI.

Average Handle Time 124

Average Handle Time Upselling Enterprise Technical Support 124

Totango

JUNE 23, 2020

The COVID-19 pandemic has created uncertainty across the market and enterprises of all kinds are looking for a solid understanding of their customer base as they prepare for recovery. Five basic customer success best practices can help move the needle on your net promoter scores: Segment to Find Trends. Turn Data into Actions.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

Totango

MAY 6, 2022

You should consider pursuing value-adding engagements, such as offering upsells or inviting referrals. Tracking customer health scores in this way yields several benefits: Highlighting opportunities to increase revenue by reaching out to satisfied customers with upselling and referral offers. Helping you predict expansion.

Best practices 124

Best practices Upselling Journey mapping Metrics 124

Totango

MARCH 19, 2021

You can improve your customer’s experience at each stage of their journey by implementing best practices. The post Customer Journey Infographic: Visualizing Your Customer’s Experience appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth.

Best practices 126

Best practices Customer retention Upselling SaaS 126

ChurnZero

NOVEMBER 26, 2024

For example, “Enterprise Customer Success Manager”. By thoughtfully crafting your job title, you will set clear expectations and attract candidates who are the best fit for the role. Develop and execute comprehensive onboarding and training programs tailored to the unique needs of mid-market and enterprise customers.

SaaS 52

SaaS Upselling Enterprise industry standards 52

Tethr

AUGUST 27, 2020

An NTT study found that 44 percent of enterprises now operate structured VoC programs to drive CX improvement and innovation. The most thorough VoC programs are able to sort through customer interactions to provide organizations customer intelligence and insights that anyone inside the enterprise can interpret. If not, you should be.

Enterprise 117

Enterprise Upselling Customer effort Call Center 117

Cincom

MAY 8, 2024

From coordinating teams to configuring quotes, enterprise companies face immense challenges keeping sales operations running smoothly. Fortunately, Configure, Price, Quote (CPQ) software provides specialized solutions purpose-built for streamlining sales in enterprise environments. Related: What Is Configure Price Quote Software?

Enterprise 52

Enterprise Sales CRM Upselling 52

Totango

MARCH 15, 2022

The same principle applies to your procedures for each stage of your customer journey , including adoption , escalation , renewal , upsells and brand advocacy. In addition to being repeatable, procedures need to be effective, reflecting not only general best practices but also the specifics that apply to your product and customers.

Best practices 102

Best practices Upselling Enterprise Scripts 102

TechSee

SEPTEMBER 21, 2023

Generative AI will be transformative for every enterprise. This is the vision behind Sophie AI, the world’s first multisensory AI platform for the enterprise. As a Generative AI enterprise platform, Sophie AI is built to secularly observe, learn and interact at scale, helping your agents, engineers and end-customers.

Engineering 109

Engineering Enterprise Chatbots Self service 109

Totango

MAY 3, 2019

Plus, current customers are more likely to make major purchases or upsells. Better yet, customer success platforms make it easy to take action in response to customer health scores, enabling you to nurture unhappy customers or offer upsells to healthy accounts. Always keep the customer experience in mind.

Enterprise 83

Enterprise Upselling Feedback Advertising 83

Totango

FEBRUARY 9, 2022

For top-tier, or Enterprise, customers this conversation usually begins 6 months prior to the renewal date. A best practices renewal automation strategy, however, goes well beyond this minimum to ensure renewals. Following best practices to automate retention can optimize renewal rates. In-App Promotions.

Customer retention 100

Customer retention SaaS Best practices Upselling 100

Totango

JUNE 28, 2021

Creating opportunities for premium upsells. This creates the opportunity to deliver an appealing upsell offer inviting users to try your premium product. The Totango Spark Convert Freemium SuccessBLOC module is specially designed to automate best practices that promote the activation, conversion, and retention of freemium customers.

Upselling 96

Upselling SaaS Best practices Sales 96

Totango

JULY 5, 2022

Make the Most of Upsell Opportunities. Upsells are the result of the growth a customer has enjoyed because of your commitment to delivering lifetime value. By utilizing a customer success software, you will be able to have deeper insight into your customers’ businesses and recognize when upsell opportunities present themselves.

Upselling 104

Upselling CRM Best practices Accountability 104

Totango

FEBRUARY 9, 2024

Similarly, to be successful, an enterprise needs to be able to prevent churn and increase revenue growth. It’s like a well-executed offensive strategy, where upsells, cross-sells, and expansions are the tactical plays that advance your business down the field, securing victories beyond the initial customer acquisition. Calculate it!

Upselling 115

Upselling Metrics Enterprise Best practices 115

Cincom

MAY 8, 2024

The key stages include: Initial Research: Early messaging should focus on educating prospects with thought leadership content detailing industry trends and best practices. Cincom Eloquence allows enterprises to manage branding and messaging efficiently at scale while delighting customers with more relevant interactions.

Best practices 52

Best practices Metrics Education CRM 52

Totango

JULY 23, 2019

This shift means there is far more value to be generated after the sale through repeated renewals, as well as possible upsells and cross-sells. Enterprises reap the most benefits of nurturing customer relationships long-term in order to keep customers constantly satisfied. . Why Customer Success is Important for Enterprises.

Upselling 92

Upselling Customer centricity Enterprise Education 92

Totango

NOVEMBER 25, 2020

With the context provided by these data sets, your enterprise can make informed decisions on how to engage with customers in a personal, proactive manner. . This allows for a deeper understanding of who your customers are and informs both when and how they can best be engaged. Doesn’t leverage the latest best practices.

CRM 112

CRM Upselling Metrics Accountability 112

Totango

AUGUST 16, 2022

Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business. Here’s our guide to today’s best customer retention management software. Identifying customers in the market for upsell offers and referral invitations.

Customer retention 106

Customer retention Upselling CRM SaaS 106

Totango

SEPTEMBER 1, 2022

Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices. Finally, we’ll offer some tips on updating your QBR SaaS strategy to leverage the latest technology and best practices. appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

SaaS 104

SaaS Journey mapping Upselling Best practices 104

Totango

MAY 10, 2022

In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. After considering what a customer engagement strategy is and its benefits, we’ll offer ten key tips for keeping enterprise executives and stakeholders engaged. Trials of upsell products.

Journey mapping 81

Journey mapping SaaS Enterprise B2B 81

JivoChat

APRIL 15, 2021

Below, we’ll dig into some of the reasons organizations are embracing this communication channel before looking at the benefits of live chat software for businesses and the best practices to know before getting started. Live chat provides businesses with more upsell and cross-sell opportunities. What is live chat?

Best practices 52

Best practices Upselling CRM Sales 52

Totango

AUGUST 12, 2020

To impress from the outset and show your customer your product’s potential, take note of the following onboarding best practices: Get the Whole Enterprise Involved. Get the Whole Enterprise Involved. Gathering the right data and acting on it can prevent churn and even help you capitalize on upsell opportunities.

SaaS 88

SaaS Upselling Enterprise Best practices 88

Totango

DECEMBER 13, 2022

As subscription models and recurring revenue become the norm for both SMBs and enterprise solutions, customer success is becoming an essential part of businesses across the globe. To combat this problem, take time to research and write job descriptions that align with both your team needs and industry best practices.

Best practices 99

Best practices Upselling Enterprise Surveys 99

Totango

JULY 1, 2022

In a B2B SaaS context, SaaS customer loyalty is expressed primarily through actions like subscription renewals, upsell purchases, referrals and product engagement. Other important loyalty metrics include subscription renewal rate , churn rate, upsell rate, and customer lifetime value.

B2B 114

B2B SaaS B2C Upselling 114