CSM Magazine

JANUARY 9, 2025

The iGaming industry thrives on its ability to offer immersive experiences, seamless gameplay, and unmatched entertainment. However, what sets one platform apart from another often boils down to customer service. In a highly competitive market, exceptional customer support becomes not just a feature but a necessity.

Customer Service 52

Customer Service Entertainment Best practices industry standards 52

Callminer

SEPTEMBER 1, 2020

While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners. The great online kick-off.

Entertainment 182

Entertainment Contact Center Analytics Customer Service 182

CSM Magazine

FEBRUARY 12, 2025

Another award nominated project this time with Flutter Entertainment sees our Workforce Optimisation project stand as further testament to our transformation capabilities. Similarly, at Homeserve, our AI voice automation solution now handles 10 million calls annually, delivering 1M in yearly savings with 36% of claims automated.

Consulting 52

Consulting Consulting Entertainment Benchmark 52

ProProfs Blog

MAY 6, 2020

Are there any managing remote teams best practices to monitor, track, and collaborate better? . Managing Remote Teams | Employees – Best Practices. Takeaway: If a remote employee is calling you after work hours, entertain the call. But then again, is managing remote teams similar across various departments?

Management 162

Management Customer Service Best practices Entertainment 162

Callminer

AUGUST 1, 2017

Prior to co-founding C3 Metrics, Greenfield was a recognized thought leader in the area of Branded Content as publisher of Branded Entertainment Monthly, a joint effort with VNU Media, detailing industry statistics, gaps, and trends. Kristian Martell. ShoreGroupInc.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

VHT

OCTOBER 11, 2018

Today, people don’t like to wait for anything, whether it’s dinner, entertainment, or online purchases. The post Transform Into a Modern Contact Center: The 7 Best Practices for Callback appeared first on VHT. Contact centers can even set-up callbacks toward the end of the workday so agents aren’t kept late.

Best practices 48

Best practices Contact Center Self service Entertainment 48

AWS Machine Learning

JANUARY 6, 2023

Many AWS media and entertainment customers license IMDb data through AWS Data Exchange to improve content discovery and increase customer engagement and retention. In this post, we illustrate how to handle OOC by utilizing the power of the IMDb dataset (the premier source of global entertainment metadata) and knowledge graphs.

Entertainment 99

Entertainment APIs Scripts Analytics 99

AWS Machine Learning

AUGUST 6, 2024

The wide applicability of LLMs explains why customers across healthcare, financial services, and media and entertainment are moving quickly to adopt them. Our Prompt Engineering Guidelines outline various prompting strategies and best practices for optimizing LLM performance across applications.

Engineering 136

Engineering Construction Entertainment Chatbots 136

ClientSuccess

JUNE 27, 2018

Offer Engaging And Entertaining Content. Summer is a time when people want to be entertained—think summer beach reads, summer blockbuster movies, and summer TV premieres. The post 6 Customer Engagement Best Practices During the Summer “OOO” Season appeared first on ClientSuccess.

Best practices 40

Best practices Entertainment SaaS Surveys 40

ShepHyken

APRIL 24, 2020

To help entertain housebound kids, Disney released Frozen 2 early on its Disney+ streaming service. This is not an opportunity to peddle your wares but a chance to keep society moving forward. Many companies have already answered this call: Zoom is?providing providing its free videoconferencing software to temporarily closed K-12 schools.

Customer Service 150

Customer Service Airlines Self service Entertainment 150

Call Design

APRIL 3, 2022

According to the 2022 Smaart Recruitment Contact Centre Best Practice report, 56% of agents want to follow a career path towards either a specialised role in the contact centre or stay with the organisation but in a different area. Providing incentives and team competition can help keep engagement and motivation levels high.

Gamification 88

Gamification Entertainment Coaching Employee engagement 88

AWS Machine Learning

APRIL 11, 2024

The program offers valuable resources along with best practices for all AWS partners to build, market, and sell generative AI solutions jointly with AWS. The Generative AI Center of Excellence for AWS Partners team members were on site at the AWS booth, presenting this program for both existing and potential AWS partners.

Entertainment 124

Entertainment Marketing Best practices Technology 124

AWS Machine Learning

SEPTEMBER 18, 2024

In the media and entertainment sector, filmmakers, artists, and content creators can use this as a tool for developing creative assets and ideating with images. Pyone is passionate about enabling AWS Partners through technical best practices and using the latest technologies to showcase the art of possible.

APIs 129

APIs Entertainment Best practices Advertising 129

AWS Machine Learning

NOVEMBER 14, 2024

It also helps achieve data, project, and team isolation while supporting software development lifecycle best practices. Multi-account architecture for sharing models A multi-account strategy improves security, scalability, and reliability of your systems.

Government 96

Government Management APIs Accountability 96

AWS Machine Learning

DECEMBER 14, 2023

Text-to-image generation is a rapidly growing field of artificial intelligence with applications in a variety of areas, such as media and entertainment, gaming, ecommerce product visualization, advertising and marketing, architectural design and visualization, artistic creations, and medical imaging.

Entertainment 119

Entertainment Construction APIs Advertising 119

PeopleMetrics

JULY 17, 2015

unless you’re busy), let’s go over a few customer centricity best practices we can glean from the event. But still, it's had its entertaining moments. So, for a limited time only (i.e., as long as our Web servers last), at a sizeable discount (i.e., free), and without further ado (i.e., Customer backlash comes in bulk.

Customer Experience 83

Customer Experience Customer centricity Entertainment Best practices 83

AWS Machine Learning

JULY 8, 2024

This is useful for use cases across various domains such as media and entertainment, games, and retail. As with all permissions, make sure you follow the best practice of only granting the permissions necessary to perform your tasks. To explore more AI use cases, visit the AI Use Case Explorer.

Entertainment 123

Entertainment Management Scripts Accountability 123

CSM Magazine

DECEMBER 2, 2024

Utilizing comfortable seating arrangements and providing reading materials or entertainment options can also enhance the waiting room environment. Regular workshops and seminars should be organized to help nurses stay updated on best practices for patient interaction.

Healthcare 52

Healthcare Customer Service Surveys Wait times 52

C Space

APRIL 3, 2020

To support our clients, we’re building a best practice playbook for businesses: how to navigate now and plan for what’s next. The Crisis Playbook, Part 1: Business Tactics During, and After, COVID-19. How we work needs a radical rethink. Sam Rothkopf. Chief Development Officer.

Entertainment 75

Entertainment Healthcare Best practices Management 75

AWS Machine Learning

NOVEMBER 22, 2023

In this innovation talk, hear how the largest industries, from healthcare and financial services to automotive and media and entertainment, are using generative AI to drive outcomes for their customers. In this talk, explore strategies for putting your proprietary datasets to work when building unique, differentiated generative AI solutions.

Engineering 134

Engineering Best practices APIs Government 134

Calabrio

OCTOBER 14, 2019

Calabrio President and CEO Tom Goodmanson, along with the always entertaining Shep Hyken, Chief Amazement Officer at Shepard Presentations, will be delivering keynotes, discussing the latest trends in customer experience intelligence and how to maximize your investment in customer service technology. And that’s just the beginning.

Entertainment 13

Entertainment Best practices Contact Center Analytics 13

CSM Magazine

SEPTEMBER 6, 2024

5 best practices for using funny stock photos in your content Stock photos are licensed visuals that are available in online libraries and can be purchased by the platforms’ customers. If you want to use funny stock photos and other visuals efficiently, consider the following best practices: Know your audience.

Marketing 52

Marketing Entertainment Best practices Advertising 52

AWS Machine Learning

MAY 7, 2024

Growing in the media and entertainment space, Veritone solves media management, broadcast content, and ad tracking issues. As a scientist and tech lead, he helps AWS customers envision and build GenAI solutions to address their business challenges in different domains such as Media and Entertainment, Finance, and Lifestyle.

APIs 131

APIs Advertising Entertainment Metrics 131

Joe Rawlinson

MAY 17, 2022

Travel, arts and entertainment, and sports and recreation industries have the lowest CPCs, with $1.40, $1.60, and $1.73, respectively. The industries arts and entertainment, travel, and sports and recreation have the highest averages, with 10.67%, 8.54%, and 7.73% of CTR, respectively. to $8.67, with an average CPC of $3.53.

Benchmark 15

Benchmark Advertising Entertainment Real estate 15

DMG Consulting

MARCH 18, 2020

Work-at-home (WAH) has been a topic entertained by the contact center world for the past 15 years. This is always a best practice, but with COVID-19 it can save lives. Encourage employees who are sick or have a fever to stay at home. This may mean that your company will have to pay agents for staying away from the office.).

Contact Center 100

Contact Center Management Government Transportation 100

AWS Machine Learning

AUGUST 21, 2024

Let’s examine the SOAP prompt to see how it was constructed with best practices in mind and explore how you can create a custom prompt following a similar approach. For best practices on prompting, you can consult the documentation provided by model providers.

Healthcare 113

Healthcare Consulting Consulting APIs 113

ClearAction

DECEMBER 13, 2017

We entertained scenarios that predominantly favored ourselves, in our quest to achieve company targets for revenue, market share, and margin. Ultimately, though, we had to acknowledge that common practice didn’t necessarily mean best practice.

Customer centricity 54

Customer centricity Sales Entertainment Government 54

AWS Machine Learning

JUNE 27, 2023

By streamlining processes and implementing best practices for CI/CD and DevOps, Provectus ensured that EarthSnap could achieve better performance while improving its adaptability, resilience, and security.

Engineering 116

Engineering APIs Scripts Entertainment 116

C3Centricity

SEPTEMBER 12, 2016

Cozy blankets and pillows are provided, together with headphones and a personal entertainment system. Your luggage is taken from you when you arrive, similar to airport check-in; no hauling your bags on and off the train or coach. Meal service is a three-star affair, not the snacks that most airlines offer today. And the seats, oh the seats!

Airlines 133

Airlines Coaching Banking Customer centricity 133

NICE inContact

AUGUST 21, 2018

Always—networking, solutions, best practices. “…It’s Brad Matzinger, SeaWorld Parks and Entertainment. It’s a tremendous networking opportunity. And it continues to be an outstanding educational opportunity for me. So there you have it.

Entertainment 48

Entertainment Education Best practices Customer Experience 48

NICE inContact

MAY 18, 2017

Growing up my family made a weekly visit to the video store typically Fridays after school so we could pick up some entertainment for the weekend. As technology evolved so too did the location we visited to find our video entertainment.

Entertainment 54

Entertainment Healthcare Contact Center Technology 54

JivoChat

FEBRUARY 16, 2023

Consistency and a strong context can help establish you as a reliable source of information or entertainment within your chosen niche. Follow the best practices listed above, and you’re sure to see your number of views on Snapchat increase greatly in no time.

Entertainment 75

Entertainment Accountability Best practices Marketing 75

NICE inContact

JUNE 28, 2019

It might surprise you that reducing stress and providing entertainment are two of the more significant ways that brands can inspire positive emotions.

Entertainment 67

Entertainment Scripts Self service CRM 67

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Finance Consulting Consulting 52

CSM Magazine

JULY 1, 2024

Child-friendly Options : If possible, offer a play area or toys to keep children entertained. Training Your Staff Your team should embody your commitment to exceptional service: Customer Service Training : Regularly train your staff on the latest customer service techniques and best practices.

Automotive 52

Automotive Customer Service Entertainment Feedback 52

AWS Machine Learning

SEPTEMBER 8, 2023

About the Author Mark Watkins is a Solutions Architect within the Media and Entertainment team, supporting his customers solve many data and ML problems. For more information about working with media assets, refer to Media intelligence just got smarter with Media2Cloud 3.0.

APIs 122

APIs Scripts Entertainment Personalization 122

Dialer 360

JANUARY 5, 2022

As an insurance company, you have to make educational, informative, and entertaining content that engages more customers as well as they easily know about your services and why it is necessary to do business with you. The backbone of the insurance business leads and you can choose which strategy is best.

Best practices 26

Best practices Scripts Outbound sales Entertainment 26