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Top 5 Customer Service & CX Articles for Week of October 21, 2024

ShepHyken

How much of your business strategy is about funniness—not just entertainment, but customer experiences made joyful by design? Let’s learn from some of the best. How To Make Your Customer Strategy Fun by Chip Bell (Forbes) Is your organization about fun? How often do your customers giggle? Unfortunately, very few brands have.

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Survey Design – Best Practices

Lumoa

Here we’ll discuss some best practices for designing effective surveys – everything from creating questions that elicit actionable responses, to logic-checking your data to ensure accuracy. Survey Design Best Practices. How much money did you spend on entertainment last month?”.

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Best Practices for Call Center Quality Assurance

TeleDirect

Boost Call Center Quality Today – Keep These Practices on Your Radar. What should be your primary considerations when implementing quality assurance best practices? Legendary performances aren’t limited to the sporting arena or entertainment field. Quality assurance and customer participation go hand-in-hand.

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Image and video prompt engineering for Amazon Nova Canvas and Amazon Nova Reel

AWS Machine Learning

Nova Canvas, a state-of-the-art image generation model, creates professional-grade images from text and image inputs, ideal for applications in advertising, marketing, and entertainment. For best results, place camera movement descriptions at the start or end of your prompt. Specify what you want to include rather than what to exclude.

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Best practices for building robust generative AI applications with Amazon Bedrock Agents – Part 1

AWS Machine Learning

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system. For examples to get started, check out the Amazon Bedrock Agents GitHub repository.

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Ground truth curation and metric interpretation best practices for evaluating generative AI question answering using FMEval

AWS Machine Learning

In this post, we discuss best practices for working with FMEval in ground truth curation and metric interpretation for evaluating question answering applications for factual knowledge and quality. When using LLMs as a judge, make sure to apply prompt safety best practices. Question Answer Fact Who is Andrew R.

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Role of Customer Service in iGaming by Revpanda

CSM Magazine

The iGaming industry thrives on its ability to offer immersive experiences, seamless gameplay, and unmatched entertainment. However, what sets one platform apart from another often boils down to customer service. In a highly competitive market, exceptional customer support becomes not just a feature but a necessity.