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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

If all these points mentioned above are practiced, the contact center will have a great track record with their clients and agents alike. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Bill Dettering.

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Best practices for building robust generative AI applications with Amazon Bedrock Agents – Part 1

AWS Machine Learning

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system.

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Centralize model governance with SageMaker Model Registry Resource Access Manager sharing

AWS Machine Learning

It also helps achieve data, project, and team isolation while supporting software development lifecycle best practices. Multi-account architecture for sharing models A multi-account strategy improves security, scalability, and reliability of your systems. To get started, set-up a name for your experiment. fit_transform(y).

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Power recommendations and search using an IMDb knowledge graph – Part 3

AWS Machine Learning

Many AWS media and entertainment customers license IMDb data through AWS Data Exchange to improve content discovery and increase customer engagement and retention. In this post, we illustrate how to handle OOC by utilizing the power of the IMDb dataset (the premier source of global entertainment metadata) and knowledge graphs.

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How Games24x7 transformed their retraining MLOps pipelines with Amazon SageMaker

AWS Machine Learning

Games24x7 is one of India’s most valuable multi-game platforms and entertains over 100 million gamers across various skill games. The code to invoke the pipeline script is available in the Studio notebooks, and we can change the hyperparameters and input/output when invoking the pipeline.

Scripts 96
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Semantic image search for articles using Amazon Rekognition, Amazon SageMaker foundation models, and Amazon OpenSearch Service

AWS Machine Learning

You then use Exact k-NN with scoring script so that you can search by two fields: celebrity names and the vector that captured the semantic information of the article. About the Author Mark Watkins is a Solutions Architect within the Media and Entertainment team, supporting his customers solve many data and ML problems.

APIs 116
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How Earth.com and Provectus implemented their MLOps Infrastructure with Amazon SageMaker

AWS Machine Learning

The ML components for data ingestion, preprocessing, and model training were available as disjointed Python scripts and notebooks, which required a lot of manual heavy lifting on the part of engineers. The initial solution also required the support of a technical third party, to release new models swiftly and efficiently.