Callminer

JULY 23, 2019

To empower call center leaders to improve agent feedback, we’ve rounded up 25 tips and best practices for delivering effective agent feedback. Check out some more information about agent performance from our vault here: Expert Tips & Best Practices for Effective Agent Feedback. In February, every U.S.

Best practices 140

Best practices Feedback Call Center Coaching 140

ShepHyken

SEPTEMBER 6, 2021

CX Best Practices: Learning from AWS Contact Center Day by Sébastien Stormacq. (No My Comment: About two months ago I had the great opportunity to work with Amazon AWS as one of their speakers at their Contact Center Best Practices Event. State of the In-Store Experience [2021] by Bobby Marhamat.

Customer Service 70

Customer Service Best practices Metrics Customer effort 70

delighted

APRIL 1, 2024

Putting on a successful event is no easy feat: a lot goes into creating a positive event experience for attendees, from finding compelling speakers to inviting the right sponsors. One way to measure attendee satisfaction is by surveying them after the event with the right post-event survey questions.

Surveys 100

Surveys Feedback Best practices Construction 100

ChurnZero

JANUARY 10, 2022

Read our guide here for the 8 SaaS onboarding best practices to step up your onboarding experience. Define Key Onboarding Events, Correlate Them to Customers’ Success. Take time to allow your Customer Success team to identify events that will help define your customers’ success, both technical as well as business success.

Best practices 98

Best practices SaaS Metrics Sales 98

Callminer

AUGUST 6, 2019

In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

VirtualPBX

SEPTEMBER 8, 2023

In this blog, we’ll explore the significance of securing your business’s customer data and share valuable tips and best practices to ensure privacy and protect against potential threats. Now that we’ve emphasized the importance of securing customer data, let’s delve into best practices to protect your business.

voip 105

voip Best practices Technology Accountability 105

Totango

SEPTEMBER 3, 2021

QBR Best Practices . Here are a few very simple best practices to follow to help make sure your next QBR is successful and engaging. . Whether it’s a video call or an in-person event, you need to be able to see your client and share visual data representations. Invite the right people. Invite the right people.

Best practices 99

Best practices Benchmark Metrics Enterprise 99

Totango

SEPTEMBER 9, 2022

Best practices for effective QBR meetings. QBR Best Practices. Here are a few very simple best practices to follow to help make sure your next QBR is successful and engaging. Whether it’s a video call or an in-person event, you need to be able to see your client and share visual data representations.

Best practices 19

Best practices Benchmark Metrics B2B 19

AWS Machine Learning

MARCH 14, 2024

For more details about training LLMs on SageMaker, refer to Training large language models on Amazon SageMaker: Best practices and SageMaker HyperPod. General search with recent events – If you want to determine the current stock price for Amazon, you can use the approach of prompt engineering with an agent.

Best practices 114

Best practices Engineering Chatbots Enterprise 114

Fonolo

MAY 10, 2023

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Consider attending an industry event if you’d like to sharpen your management and customer service skills. You’ll be glad you did!

Contact Center 87

Contact Center Healthcare Call Center Technology 87

Totango

NOVEMBER 3, 2021

Here we’ll cover some best practices for getting the most out of your NPS surveys. You can use a number of methods to conduct NPS surveys, including: Sending emails to customers after specific trigger events. Email NPS surveys are often sent as a matter of routine after specific events in a customer journey.

Best practices 100

Best practices Surveys Upselling Journey mapping 100

Totango

NOVEMBER 3, 2021

Here we’ll cover some best practices for getting the most out of your NPS surveys. You can use a number of methods to conduct NPS surveys, including: Sending emails to customers after specific trigger events. Email NPS surveys are often sent as a matter of routine after specific events in a customer journey.

Best practices 99

Best practices Surveys Upselling Journey mapping 99

AWS Machine Learning

MARCH 6, 2023

In this post, we dive into tips and best practices for successful LLM training on Amazon SageMaker Training. The post covers all the phases of an LLM training workload and describes associated infrastructure features and best practices. Some of the best practices in this post refer specifically to ml.p4d.24xlarge

Best practices 82

Best practices APIs Transportation Scripts 82

Totango

NOVEMBER 3, 2021

Here we’ll cover some best practices for getting the most out of your NPS surveys. You can use a number of methods to conduct NPS surveys, including: Sending emails to customers after specific trigger events. Email NPS surveys are often sent as a matter of routine after specific events in a customer journey.

Best practices 97

Best practices Surveys Upselling Journey mapping 97

AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system. Implement citation mechanisms to reference source documents in responses.

Best practices 86

Best practices APIs Metrics Accountability 86

CCNG

MARCH 16, 2022

We decided to share our successes (and failures) – based upon three goals: 1) To share our experience around industry best practices, 2) To share our failures – and hopefully point out the holes we have stepped in to help you avoid our mistakes, and 3) To share our number one goal which is, and always has been, to have fun.

Contact Center 195

Contact Center CCNG Best practices Consulting 195

Callminer

MARCH 10, 2017

Watch our own Brian LaRoche present at the upcoming coming CCW Online Event focused around Customer Experience Game Changers. This event is an online preview to CCW Digital’s premier event, the 18th Annual CCW, taking place June 26-30 at The Mirage in Las Vegas, NV.

Customer Experience 238

Customer Experience Best practices Call Center 238

ShepHyken

SEPTEMBER 13, 2019

In the event you’re lacking the knowledge required to respond to a query, take the time to research the topic and find the best possible answer. . Do not take any shortcuts and make sure you know what you’re talking about. Be sure of your answers. You’re not going to have answers to every question all the time.

Customer Experience 284

Customer Experience Technical Support Self service Best practices 284

CX Global Media

OCTOBER 10, 2018

By participating in this training with Penny, you’ll be best prepared to turn frontline leadership development into your strength. The best practices for selecting frontline leaders. What Penny will cover in this free training seminar…. Identify the critical role that supervisors play in you call center’s success.

Coaching 263

Coaching Call Center Contact Center call center professionals 263

Global Response

MARCH 26, 2024

Ensure business continuity planning (BCP): Require the BPO vendor to have a detailed BCP that outlines how they will continue to provide services in the event of a disaster or significant disruption. The vendor should also have adequate disaster recovery procedures in the event of a cyberattack, data loss, or catastrophic event.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

CCNG

FEBRUARY 8, 2023

Jason Mercer-Pottinger is a multi year CCNG magnet member and regular contributor on Town Hall member events. For full access to this Town Hall recording and other past CCNG programs, please visit our BrightTalk channel - Contact Center and Customer Care Best Practices.

Service level 195

Service level CCNG Contact Center Healthcare 195

Steve DiGioia

JANUARY 18, 2021

Liebeck’s case was far from an isolated event. But some may say that McDonald’s is doing what they believe is best because “The company claimed to do that because it “made the coffee taste better.” * [link]. The Company Best Practices Don’t Match the Customer’s Needs.

Customer Experience 298

Customer Experience Engineering Best practices Personalization 298

CCNG

JULY 12, 2020

This event was driven by members and lead by their questions and insights. Join noted contact center expert Donna Fluss and CX leader Steve Chirokas as they discuss best practices to handle this pandemic. The recording will be available shortly and we'll update this post with the link.

Contact Center 221

Contact Center CCNG Best practices Government 221

CCNG

AUGUST 5, 2021

I would love to say that "back in the day,” I had meetings with every other department in my contact center to discuss strategies, upcoming events, and issues that needed to be ironed out, but the fact is, I didn't. I would like to take a moment to explore why that is.

Enterprise 195

Enterprise Contact Center CCNG Call Center 195

TeleDirect

DECEMBER 25, 2024

Offer real-time assistance during global sales events. Best Practices for Implementing a 24/7 Call Center To maximize the benefits of a 24/7 call center , businesses should consider these best practices: 1. E-commerce Manage order inquiries, shipping updates, and returns. Address urgent financial inquiries.

Call Center 127

Call Center Customer Experience Technical Support Healthcare 127

CX Global Media

MAY 22, 2017

Learning new ideas & best practices. The number one response by far was: Learning new ideas & best practices. By building your network you get access to more new ideas and more best practices. So when at the CCExpo or any other contact center event, connect with everybody you possibly can.

Contact Center 185

Contact Center Best practices Interactive Voice Response Call Center 185

ShepHyken

OCTOBER 20, 2024

That’s a pretty serious mission, but they have plenty of fun events to raise funds for that serious and important cause. Let’s learn from some of the best. But for the right company or brand, this can work well. One serious organization that comes to mind is the Pedal the Cause charity that is all about fighting cancer.

Customer Service 200

Customer Service Customer centricity Entertainment Airlines 200

ShepHyken

NOVEMBER 28, 2017

A recognized customer engagement thought leader, Jeff works closely with industry analysts and has been a frequent presenter at CRM industry events on subjects including consumer engagement strategy, customer analytics, digital marketing, and customer journey best practice.

CRM 198

CRM Best practices Analytics Marketing 198

ShepHyken

AUGUST 1, 2017

Jeff works closely with industry analysts and has been a frequent presenter at industry events on subjects including consumer engagement strategy, customer analytics, digital marketing and customer journey best practice. About: Jeff Nicholson is a recognized customer engagement thought leader.

Education 202

Education Self service CRM Best practices 202

Eptica

OCTOBER 8, 2021

Author: Pauline Ashenden - Demand Generation Manager From fuel shortages to freak weather events, businesses are facing a range of disruptions caused by factors outside their control. Tags: Agile customer service Categories: Best Practice, Trends & Markets. Published on: October 08, 2021. Share this page on: Tweet.

Customer Service 120

Customer Service Best practices Engineering Accountability 120

Callminer

SEPTEMBER 1, 2020

With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date. The two-day event – hosted by bestselling author and customer service and experience expert, Shep Hyken – featured dynamic keynote presentations from four of renowned CX experts.

Entertainment 182

Entertainment Contact Center Analytics Customer Service 182

ShepHyken

JANUARY 30, 2023

You will commoditize what you offer if you only learn the best practices and strategies within your industry. If you learn from the best across all industries, you can go from being the best in the industry to becoming world-class. Top Takeaways: Learn from outside of your industry.

Healthcare 156

Healthcare Customer centricity Best practices Customer Service 156

Callminer

NOVEMBER 18, 2020

Best practice examples include: Hire, train, motivate, and retain top talent. Agents should report the event to systems in place to protect agents by blocking inappropriate callers. Launch technology to automate, monitor, manage, and support all aspects of the customer experience. Fraser Wilson. AnswerConnect.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

Callminer

NOVEMBER 13, 2018

At last month’s LISTEN event, we were excited to award three customers with LISTEN Awards for their achievements in speech analytics success. The LISTEN awards were presented to customer engagement analytics users whose efforts had a direct impact on improving business results for their companies.

First call resolution 260

First call resolution Analytics Sales Metrics 260

ROI CX Solutions

DECEMBER 9, 2024

Common challenges: Data limitations, unpredictable customer behavior, and external events can make forecasting difficult. External factors External factors like economic changes or global events can greatly impact call center demand. Get a quote today to explore the best tools and strategies for your business.

Best practices 52

Best practices Contact Center Wait times Call Center 52

ProProfs Blog

MAY 6, 2020

Are there any managing remote teams best practices to monitor, track, and collaborate better? . Managing Remote Teams | Employees – Best Practices. What tools and/or best practices do you use for remote teams to create team-building and bring everyone closer together? Building trust among team members.

Management 162

Management Customer Service Best practices Entertainment 162

Callminer

MARCH 12, 2020

In the event of failure to follow the rules put forth in this group of standards, companies may be fined by the council. The Six Goals of the PCI-DSS. The PCI-DSS classifies the rules it contains under a series of six major goals.

Call Center 182

Call Center Analytics Best practices Government 182