Calabrio

MARCH 11, 2025

Workforce Management 9 Contact Center Quality Assurance Best Practices: Modernize Your Approach, Optimize Your Performance Share Even as AI enters the picture, the human interaction between agent and customer is, and will remain, at the core of customer service operations. Missing key parts of the customer journey?

Best practices 52

Best practices Contact Center Chatbots Call Center 52

Callminer

APRIL 23, 2019

These steps will save potential fines, better protect customers and reduce the damage in the event of data loss. Expert PCI Compliance Tips & Best Practices. Below, we’ve rounded up 17 tips and best practices for PCI compliance from industry and regulatory experts. Expand your call recording practices.

Best practices 159

Best practices Call Center Banking Contact Center 159

ShepHyken

OCTOBER 20, 2024

That’s a pretty serious mission, but they have plenty of fun events to raise funds for that serious and important cause. Let’s learn from some of the best. But for the right company or brand, this can work well. One serious organization that comes to mind is the Pedal the Cause charity that is all about fighting cancer.

Customer Service 191

Customer Service Customer centricity Entertainment Airlines 191

TeleDirect

DECEMBER 25, 2024

Offer real-time assistance during global sales events. Best Practices for Implementing a 24/7 Call Center To maximize the benefits of a 24/7 call center , businesses should consider these best practices: 1. E-commerce Manage order inquiries, shipping updates, and returns. Address urgent financial inquiries.

Call Center 127

Call Center Customer Experience Technical Support Healthcare 127

CSM Magazine

MARCH 24, 2025

Flexible Resources Customer demand can fluctuate for reasons like seasonal events or sudden popularity of a product. Best Practices for Finding the Right Cloud Developers Hiring a cloud developer involves more than just scanning rsums. A well-implemented cloud infrastructure adjusts its capacity in response.

Best practices 52

Best practices Analytics Finance Big data 52

Callminer

JULY 23, 2019

To empower call center leaders to improve agent feedback, we’ve rounded up 25 tips and best practices for delivering effective agent feedback. Check out some more information about agent performance from our vault here: Expert Tips & Best Practices for Effective Agent Feedback. In February, every U.S.

Best practices 140

Best practices Feedback Call Center Coaching 140

delighted

APRIL 1, 2024

Putting on a successful event is no easy feat: a lot goes into creating a positive event experience for attendees, from finding compelling speakers to inviting the right sponsors. One way to measure attendee satisfaction is by surveying them after the event with the right post-event survey questions.

Surveys 100

Surveys Feedback Best practices Construction 100

ShepHyken

SEPTEMBER 6, 2021

CX Best Practices: Learning from AWS Contact Center Day by Sébastien Stormacq. (No My Comment: About two months ago I had the great opportunity to work with Amazon AWS as one of their speakers at their Contact Center Best Practices Event. State of the In-Store Experience [2021] by Bobby Marhamat.

Customer Service 68

Customer Service Best practices Metrics Customer effort 68

ChurnZero

JANUARY 10, 2022

Read our guide here for the 8 SaaS onboarding best practices to step up your onboarding experience. Define Key Onboarding Events, Correlate Them to Customers’ Success. Take time to allow your Customer Success team to identify events that will help define your customers’ success, both technical as well as business success.

Best practices 98

Best practices SaaS Metrics Upselling 98

Callminer

AUGUST 6, 2019

In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

VirtualPBX

SEPTEMBER 8, 2023

In this blog, we’ll explore the significance of securing your business’s customer data and share valuable tips and best practices to ensure privacy and protect against potential threats. Now that we’ve emphasized the importance of securing customer data, let’s delve into best practices to protect your business.

voip 105

voip Best practices Accountability Technology 105

CSM Magazine

MARCH 4, 2025

Showcasing on April 16th & 17th at Las Vegas Convention center , this event promises to present cutting edge solutions and strategies that enhance customer experience and engagement. This event is packed with opportunities to build relationships and forge collaborations with a diverse network of industry players. Who Should Attend?

Customer centricity 52

Customer centricity Education Best practices Customer Experience 52

Cincom

FEBRUARY 14, 2025

This article outlines 10 CPQ best practices to help optimize your performance, eliminate inefficiencies, and maximize ROI. Implement event-driven architecture where updates in CRM (e.g., Conduct quarterly training refreshers to introduce new features and best practices.

Best practices 40

Best practices Sales CRM Finance 40

AWS Machine Learning

JANUARY 22, 2025

The event has the requested information in the content( FlowMultiTurnInputContent ) field. Once I have these details, I can search for available flights for you." } } Because the flow cant continue until more input is received, the flow also emits a FlowCompletionEvent event. I've successfully booked your flight to Paris.

APIs 128

APIs Transportation Best practices Enterprise 128

AWS Machine Learning

MARCH 6, 2023

In this post, we dive into tips and best practices for successful LLM training on Amazon SageMaker Training. The post covers all the phases of an LLM training workload and describes associated infrastructure features and best practices. Some of the best practices in this post refer specifically to ml.p4d.24xlarge

Best practices 102

Best practices APIs Transportation Scripts 102

Totango

SEPTEMBER 9, 2022

Best practices for effective QBR meetings. QBR Best Practices. Here are a few very simple best practices to follow to help make sure your next QBR is successful and engaging. Whether it’s a video call or an in-person event, you need to be able to see your client and share visual data representations.

Best practices 19

Best practices Benchmark Metrics B2B 19

AWS Machine Learning

MARCH 14, 2024

For more details about training LLMs on SageMaker, refer to Training large language models on Amazon SageMaker: Best practices and SageMaker HyperPod. General search with recent events – If you want to determine the current stock price for Amazon, you can use the approach of prompt engineering with an agent.

Best practices 132

Best practices Engineering Chatbots Enterprise 132

AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system. Implement citation mechanisms to reference source documents in responses.

Best practices 98

Best practices APIs Metrics Accountability 98

Fonolo

MAY 10, 2023

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Consider attending an industry event if you’d like to sharpen your management and customer service skills. You’ll be glad you did!

Contact Center 87

Contact Center Healthcare Call Center Technology 87

Totango

NOVEMBER 3, 2021

Here we’ll cover some best practices for getting the most out of your NPS surveys. You can use a number of methods to conduct NPS surveys, including: Sending emails to customers after specific trigger events. Email NPS surveys are often sent as a matter of routine after specific events in a customer journey.

Best practices 103

Best practices Surveys Upselling Journey mapping 103

Totango

NOVEMBER 3, 2021

Here we’ll cover some best practices for getting the most out of your NPS surveys. You can use a number of methods to conduct NPS surveys, including: Sending emails to customers after specific trigger events. Email NPS surveys are often sent as a matter of routine after specific events in a customer journey.

Best practices 102

Best practices Surveys Upselling Journey mapping 102

CCNG

MARCH 16, 2022

We decided to share our successes (and failures) – based upon three goals: 1) To share our experience around industry best practices, 2) To share our failures – and hopefully point out the holes we have stepped in to help you avoid our mistakes, and 3) To share our number one goal which is, and always has been, to have fun.

Contact Center 195

Contact Center CCNG Best practices Consulting 195

AWS Machine Learning

JANUARY 10, 2023

This post describes the best practices for load testing a SageMaker endpoint to find the right configuration for the number of instances and size. Distributed and scalable – Locust is event-based and utilizes gevent under the hood.

Best practices 94

Best practices Scripts APIs Metrics 94

AWS Machine Learning

JANUARY 21, 2025

Follow ServiceNow documentation to create community instances and follow their best practices. As security best practice, do not store any slot values in request or session attributes. When activity occurs in that activity is recorded in a CloudTrail event along with other AWS service events in Event history.

Self service 84

Self service Best practices Accountability Government 84

Callminer

MARCH 10, 2017

Watch our own Brian LaRoche present at the upcoming coming CCW Online Event focused around Customer Experience Game Changers. This event is an online preview to CCW Digital’s premier event, the 18th Annual CCW, taking place June 26-30 at The Mirage in Las Vegas, NV.

Customer Experience 238

Customer Experience Best practices Call Center 238

AWS Machine Learning

MARCH 18, 2025

The LLM analyzes the text, identifying key information relevant to the clinical trial, such as patient symptoms, adverse events, medication adherence, and treatment responses. These insights can include: Potential adverse event detection and reporting. Identification of protocol deviations or non-compliance. No problem!

Healthcare 84

Healthcare Analytics Consulting Consulting 84

CX Global Media

OCTOBER 10, 2018

By participating in this training with Penny, you’ll be best prepared to turn frontline leadership development into your strength. The best practices for selecting frontline leaders. What Penny will cover in this free training seminar…. Identify the critical role that supervisors play in you call center’s success.

Coaching 263

Coaching Call Center Contact Center call center professionals 263

ShepHyken

SEPTEMBER 13, 2019

In the event you’re lacking the knowledge required to respond to a query, take the time to research the topic and find the best possible answer. . Do not take any shortcuts and make sure you know what you’re talking about. Be sure of your answers. You’re not going to have answers to every question all the time.

Customer Experience 282

Customer Experience Technical Support Self service Best practices 282

AWS Machine Learning

MARCH 25, 2025

break for event in graph.stream( {"messages": [("user", user_input)]}, config ): for value in event.values(): if isinstance(value["messages"][-1], BaseMessage): print("Assistant:", value["messages"][-1].content) Feel free to clone it and experiment with your own modifications.

APIs 99

APIs Management Government Healthcare 99

CCNG

FEBRUARY 8, 2023

Jason Mercer-Pottinger is a multi year CCNG magnet member and regular contributor on Town Hall member events. For full access to this Town Hall recording and other past CCNG programs, please visit our BrightTalk channel - Contact Center and Customer Care Best Practices.

Service level 195

Service level CCNG Contact Center Healthcare 195

Steve DiGioia

JANUARY 18, 2021

Liebeck’s case was far from an isolated event. But some may say that McDonald’s is doing what they believe is best because “The company claimed to do that because it “made the coffee taste better.” * [link]. The Company Best Practices Don’t Match the Customer’s Needs.

Customer Experience 298

Customer Experience Engineering Best practices Personalization 298

TeleDirect

JANUARY 4, 2025

Ensuring business continuity during such events is essential to maintaining customer trust, protecting revenue streams, and safeguarding long-term success. This capability is invaluable during events like pandemics or natural disasters. Cyberattacks In the event of a cyberattack, call centers serve as a critical communication hub.

Call Center 62

Call Center Multichannel outsourcing Abandon rate 62

CCNG

JULY 12, 2020

This event was driven by members and lead by their questions and insights. Join noted contact center expert Donna Fluss and CX leader Steve Chirokas as they discuss best practices to handle this pandemic. The recording will be available shortly and we'll update this post with the link.

Contact Center 221

Contact Center CCNG Best practices Government 221

CCNG

AUGUST 5, 2021

I would love to say that "back in the day,” I had meetings with every other department in my contact center to discuss strategies, upcoming events, and issues that needed to be ironed out, but the fact is, I didn't. I would like to take a moment to explore why that is.

Enterprise 195

Enterprise Contact Center CCNG Call Center 195

Global Response

MARCH 26, 2024

Ensure business continuity planning (BCP): Require the BPO vendor to have a detailed BCP that outlines how they will continue to provide services in the event of a disaster or significant disruption. The vendor should also have adequate disaster recovery procedures in the event of a cyberattack, data loss, or catastrophic event.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

AWS Machine Learning

FEBRUARY 11, 2025

First we discuss end-to-end large-scale data integration with Amazon Q Business, covering data preprocessing, security guardrail implementation, and Amazon Q Business best practices. Full Macie finding event: {. } The notification contains the full Macie finding event, which is omitted from the preceding excerpt.

Enterprise 92

Enterprise Engineering APIs Best practices 92

CX Global Media

MAY 22, 2017

Learning new ideas & best practices. The number one response by far was: Learning new ideas & best practices. By building your network you get access to more new ideas and more best practices. So when at the CCExpo or any other contact center event, connect with everybody you possibly can.

Contact Center 185

Contact Center Best practices Interactive Voice Response Call Center 185