AWS Machine Learning

MARCH 6, 2023

In this post, we dive into tips and best practices for successful LLM training on Amazon SageMaker Training. The post covers all the phases of an LLM training workload and describes associated infrastructure features and best practices. Some of the best practices in this post refer specifically to ml.p4d.24xlarge

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AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system. Implement citation mechanisms to reference source documents in responses.

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Totango

SEPTEMBER 3, 2021

Clients love to know how well they are doing in comparison to similar companies or competitors as well as themselves quarter-over-quarter, so pull any correlating metrics and numbers to demonstrate that for them. QBR Best Practices . Use benchmarking data. Communicate their customer health score. Invite the right people.

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Totango

SEPTEMBER 9, 2022

Best practices for effective QBR meetings. These can be broken down further as follows: Start with KPIs and metrics to show the performance of previous QBR periods. If you provide a certain feature or service that has high value but low adoption, bring it up for discussion as they may not be aware of how best to utilize it.

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AWS Machine Learning

JANUARY 10, 2023

This post describes the best practices for load testing a SageMaker endpoint to find the right configuration for the number of instances and size. From there, we dive into how you can track and understand the metrics and performance of the SageMaker endpoint utilizing Amazon CloudWatch metrics. Metrics to track.

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Totango

AUGUST 22, 2019

Customer satisfaction metrics will provide feedback on how effective the install was and how it met a customer’s immediate communications concerns. These metrics are valuable in revealing a customer’s emotional reaction to a service or product. Customer Satisfaction Best Practices: Onboarding. Escalation.

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Totango

APRIL 24, 2020

As dependable and recurring renewal is crucial to the growth of our own enterprise, it is vital that we understand customer retention best practices must be implemented at every stage of the customer journey and reinforced by every engagement we undertake. 6 SaaS Customer Retention Best Practices.

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Totango

APRIL 14, 2020

Organizations need to segment customers based on how world events such as COVID-19 affect them. Here are 6 B2B customer segmentation best practices to help make that happen: Stay Goal-Focused. To maximize the benefits of B2B customer segmentation, follow these best practices. . Get as Granular as You Need.

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Callminer

NOVEMBER 13, 2018

At last month’s LISTEN event, we were excited to award three customers with LISTEN Awards for their achievements in speech analytics success. The LISTEN awards were presented to customer engagement analytics users whose efforts had a direct impact on improving business results for their companies.

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Totango

NOVEMBER 3, 2021

Here we’ll cover some best practices for getting the most out of your NPS surveys. This dual insight helps make NPS one of the most popular customer satisfaction metrics, predicting customer retention as well as referrals. Email NPS surveys are often sent as a matter of routine after specific events in a customer journey.

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Totango

NOVEMBER 3, 2021

Here we’ll cover some best practices for getting the most out of your NPS surveys. This dual insight helps make NPS one of the most popular customer satisfaction metrics, predicting customer retention as well as referrals. Email NPS surveys are often sent as a matter of routine after specific events in a customer journey.

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Totango

NOVEMBER 3, 2021

Here we’ll cover some best practices for getting the most out of your NPS surveys. This dual insight helps make NPS one of the most popular customer satisfaction metrics, predicting customer retention as well as referrals. Email NPS surveys are often sent as a matter of routine after specific events in a customer journey.

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Global Response

MARCH 26, 2024

Evaluate the vendor’s performance metrics and quality control processes to ensure they meet your expectations. Customer satisfaction score (CSAT) : This metric is critical for any BPO service directly interacting with customers. This ensures they stay current with industry best practices and technologies.

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AWS Machine Learning

OCTOBER 2, 2024

Because this is an emerging area, best practices, practical guidance, and design patterns are difficult to find in an easily consumable basis. This integration makes sure enterprises can take advantage of the full power of generative AI while adhering to best practices in operational excellence.

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Totango

FEBRUARY 4, 2020

5 Best Practices for Customer-Centric Growth. The best approach to encouraging customer-centric growth begins with understanding your customers and what they hope to accomplish. While employing certain best practices can maximize your opportunities for customer-centric growth, every business is unique.

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Totango

MAY 22, 2020

That number was already expected to keep growing, but recent events have caused telecommuting to spike as employees switch to working from home in order to limit the spread of COVID-19. Best Practices for a Remote Customer Success Team. Set Goals and Key Metrics to Follow. In 2016, that number had risen to 37 percent.

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Totango

SEPTEMBER 15, 2020

The following stakeholder engagement best practices are a great place to start: Build Key Relationships. However, every type of stakeholder can benefit from the following stakeholder engagement best practices: 1. Stakeholder Engagement Best Practices That Work. Use Data-Driven Communication.

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ChurnZero

JANUARY 17, 2020

ChurnZero Power-Users Share Tips, Tricks and Best Practices. This gives you a quick view of your important upcoming events. . Regardless just remember that there is no one-size-fits-all approach for CS metrics. Here are a few metrics that matter when guiding your clients down their desired path. .

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Totango

JUNE 23, 2020

Five basic customer success best practices can help move the needle on your net promoter scores: Segment to Find Trends. To get to the “net” part of the metric, subtract the percentage of detractors from the percentage of promoters — the score will range between -100 and 100. 6 Best Practices for Your CS Team.

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Totango

FEBRUARY 4, 2020

5 Best Practices for Customer-Centric Growth. The best approach to encouraging customer-centric growth begins with understanding your customers and what they hope to accomplish. While employing certain best practices can maximize your opportunities for customer-centric growth, every business is unique.

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Callminer

NOVEMBER 18, 2020

Best practice examples include: Hire, train, motivate, and retain top talent. Establish key performance metrics that reflect the customer experience; evaluating trends and identifying defects. Agents should report the event to systems in place to protect agents by blocking inappropriate callers. Fraser Wilson.

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AWS Machine Learning

AUGUST 18, 2022

One of the challenges encountered by teams using Amazon Lookout for Metrics is quickly and efficiently connecting it to data visualization. The anomalies are presented individually on the Lookout for Metrics console, each with their own graph, making it difficult to view the set as a whole. Overview of solution.

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Totango

JUNE 30, 2020

Make sure the metrics behind health scores and early warning systems are updated to account for the new environment. They can apply granular product usage and customer behavior metrics to produce a bird’s-eye view of the current health of every customer within their responsibility. Understand Your Audience. Get started for free today.

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AWS Machine Learning

NOVEMBER 22, 2023

By using the Framework, you will learn operational and architectural best practices for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in the cloud. Set up regular game days to test workload and team responses to simulated events.

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AWS Machine Learning

JULY 31, 2023

It also enables you to evaluate the models using advanced metrics as if you were a data scientist. In this post, we show how a business analyst can evaluate and understand a classification churn model created with SageMaker Canvas using the Advanced metrics tab. The F1 score provides a balanced evaluation of the model’s performance.

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Cincom

MAY 8, 2024

By making communication a priority, companies see growth across all metrics. The key stages include: Initial Research: Early messaging should focus on educating prospects with thought leadership content detailing industry trends and best practices. Continuously analyze performance metrics on automation to refine over time.

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CSM Practice

JUNE 6, 2020

The renewal rate metric also provides a quick overview of customer success team performance before in-depth analysis. Each metric compares the amount of the variable that was renewed against the maximum amount that could have been renewed. The post A Simple Guide to Renewal Rate Metric appeared first on CSM Practice.

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Taylor Reach Group

AUGUST 16, 2021

Calls and contacts are primarily focused on customer service, events, ticket sales, and official merchandise sales. Award-winning global contact center consultants and customer experience experts, The Taylor Reach Group, Inc. TRG) have been enlisted to help the organization assess its customer experience operations.

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COPC

OCTOBER 13, 2021

This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. Please register here to attend the event on Monday, October 18, 2021, from 11:00 AM – 12:30 PM ET/8:00 AM – 9:30 AM PT.

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JustCall

APRIL 20, 2022

Employing customer service best practices should be the biggest priority for businesses in 2022. Of course, the task is far from easy but with the right tools and best practices, it is achievable. Here are 11 customer service best practices for superior support to turn your team from reps to #SuperReps. .

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AWS Machine Learning

JANUARY 10, 2024

EventBridge monitors status change events to automatically take actions with simple rules. The EventBridge model registration event rule invokes a Lambda function that constructs an email with a link to approve or reject the registered model. At this point, the model status is PendingManualApproval.

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CSM Practice

FEBRUARY 24, 2020

The answer varies for different companies, but the customer success team performance metrics below are an excellent place to start. As a customer success team leader , these metrics provide a solution to demonstrate the value of your customer success team to top executives and other teams. Customer Financial Metrics.

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AWS Machine Learning

AUGUST 10, 2023

As recommended by AWS as a best practice , customers have used separate accounts to simplify policy management for users and isolate resources by workloads and account. SageMaker services, such as Processing, Training, and Hosting, collect metrics and logs from the running instances and push them to users’ Amazon CloudWatch accounts.

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JustCall

MARCH 7, 2023

Read on for to know more on the same, along with pro tips and strategies to create a sales process tailored to a digital ecosystem and discover some of the best practices for hybrid work. This article reveals the pros and cons of this work model and some hybrid workplace best practices to build a productive team.

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AWS Machine Learning

JUNE 20, 2024

This makes it difficult to apply standard evaluation metrics like BERTScore ( Zhang et al. Addressing these evaluation and observability challenges is an active area of research, because robust metrics are critical for iterating on and deploying reliable RAG systems for real-world applications.

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AWS Machine Learning

NOVEMBER 22, 2023

The AWS Well-Architected Framework provides a systematic way for organizations to learn operational and architectural best practices for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in the cloud. The metrics should include business metrics and technical metrics.

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SoliCall

MAY 5, 2024

Achieving reliable call center technology involves implementing various strategies and best practices to ensure uninterrupted service delivery and optimal performance. Data Backup and Security : Implement robust data backup procedures to prevent data loss in the event of system failures or security breaches.

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