ShepHyken

SEPTEMBER 6, 2021

CX Best Practices: Learning from AWS Contact Center Day by Sébastien Stormacq. (No My Comment: About two months ago I had the great opportunity to work with Amazon AWS as one of their speakers at their Contact Center Best Practices Event. State of the In-Store Experience [2021] by Bobby Marhamat.

Customer Service 68

Customer Service Best practices Metrics Customer effort 68

Callminer

JULY 23, 2019

To empower call center leaders to improve agent feedback, we’ve rounded up 25 tips and best practices for delivering effective agent feedback. Check out some more information about agent performance from our vault here: Expert Tips & Best Practices for Effective Agent Feedback.

Best practices 140

Best practices Feedback Call Center Coaching 140

AWS Machine Learning

MARCH 11, 2024

To support small businesses on their brand-building journey, VistaPrint provides customers with personalized product recommendations, both in real time on vistaprint.com and through marketing emails. Transform the data to create Amazon Personalize training data. Import bulk historical data to train Amazon Personalize models.

Personalization 122

Personalization Engineering APIs Advertising 122

delighted

APRIL 1, 2024

Putting on a successful event is no easy feat: a lot goes into creating a positive event experience for attendees, from finding compelling speakers to inviting the right sponsors. One way to measure attendee satisfaction is by surveying them after the event with the right post-event survey questions.

Surveys 100

Surveys Feedback Best practices Construction 100

Callminer

AUGUST 6, 2019

In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

ChurnZero

JANUARY 10, 2022

Read our guide here for the 8 SaaS onboarding best practices to step up your onboarding experience. Define Key Onboarding Events, Correlate Them to Customers’ Success. Take time to allow your Customer Success team to identify events that will help define your customers’ success, both technical as well as business success.

Best practices 98

Best practices SaaS Metrics Upselling 98

GetFeedback

FEBRUARY 6, 2019

Event planning is an adventure, to say the least. Even if it goes off without a hitch, the event doesn’t end when the clock strikes 12. When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys.

Feedback 110

Feedback Surveys Benchmark Best practices 110

VirtualPBX

SEPTEMBER 8, 2023

In this blog, we’ll explore the significance of securing your business’s customer data and share valuable tips and best practices to ensure privacy and protect against potential threats. Now that we’ve emphasized the importance of securing customer data, let’s delve into best practices to protect your business.

voip 105

voip Best practices Accountability Technology 105

Totango

SEPTEMBER 3, 2021

It’s important to segment customers to deliver more personalized experiences and offers to keep them engaged on a day-to-day basis. QBR Best Practices . Here are a few very simple best practices to follow to help make sure your next QBR is successful and engaging. . Invite the right people.

Best practices 102

Best practices Benchmark Metrics Enterprise 102

Cincom

FEBRUARY 14, 2025

This article outlines 10 CPQ best practices to help optimize your performance, eliminate inefficiencies, and maximize ROI. Implement event-driven architecture where updates in CRM (e.g., Conduct quarterly training refreshers to introduce new features and best practices.

Best practices 40

Best practices Sales CRM Finance 40

AWS Machine Learning

MARCH 25, 2025

User interaction tracking In interactive applications, state management allows the system to remember user inputs and preferences, facilitating personalized experiences. Feel free to clone it and experiment with your own modifications. Clean up To avoid incurring ongoing charges, clean up the resources you created as part of this solution.

APIs 111

APIs Management Government Healthcare 111

AWS Machine Learning

MARCH 14, 2024

Personalization – In chatbots and recommendation applications, RAG can pull personal context like past conversations, profile information, and preferences to make responses more personalized and relevant. This can enable more personalized applications. This specializes the model for that particular task.

Best practices 132

Best practices Engineering Chatbots Enterprise 132

AWS Machine Learning

MARCH 18, 2025

By taking advantage of these innovative technologies, healthcare providers can deliver more personalized, efficient, and effective care, ultimately improving patient outcomes and driving progress in the life sciences domain. These insights can include: Potential adverse event detection and reporting.

Healthcare 84

Healthcare Analytics Consulting Consulting 84

Totango

SEPTEMBER 9, 2022

Best practices for effective QBR meetings. It’s important to segment customers to deliver more personalized experiences and offers to keep them engaged daily. QBR Best Practices. Here are a few very simple best practices to follow to help make sure your next QBR is successful and engaging.

Best practices 19

Best practices Benchmark Metrics B2B 19

Totango

NOVEMBER 21, 2019

Best Practices for Improving Customer Satisfaction NPS Scores. Here are some best practices you can use to improve customer satisfaction : Track Progress. Engagements should be personalized , thoughtful, and proactive. . If you discover customers who have low NPSs, don’t despair. Automate to Scale.

Best practices 93

Best practices Metrics Customer advocacy Education 93

Totango

APRIL 24, 2020

As dependable and recurring renewal is crucial to the growth of our own enterprise, it is vital that we understand customer retention best practices must be implemented at every stage of the customer journey and reinforced by every engagement we undertake. 6 SaaS Customer Retention Best Practices.

Best practices 83

Best practices Customer retention SaaS Enterprise 83

AWS Machine Learning

OCTOBER 9, 2023

Transforming raw data into a format that is suitable for a model is key to getting better personalized recommendations for end-users. To be able to develop this understanding of users, Amazon Personalize needs to train on the historical user behavior so that it can find patterns that are generalizable towards the future.

Personalization 116

Personalization Engineering Automotive Best practices 116

AWS Machine Learning

FEBRUARY 29, 2024

Amazon Personalize allows you to add sophisticated personalization capabilities to your applications by using the same machine learning (ML) technology used on Amazon.com for over 20 years. You can also add data incrementally by importing records using the Amazon Personalize console or API. No ML expertise is required.

Personalization 118

Personalization Accountability Entertainment Construction 118

Kayako

AUGUST 12, 2022

eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. Customers still want personalized service even if they aren’t coming into the store. What Is Personalized Customer Service?

Personalization 117

Personalization Customer Service Government Customer effort 117

AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system. Proof of address (utility bill, lease agreement, etc.)

Best practices 98

Best practices APIs Metrics Accountability 98

ProProfs Blog

JUNE 27, 2021

In the next section, let’s understand some lead generation survey best practices. Lead Generation Survey Best Practices. Some best practices that you can follow to nurture your leads are: Get in touch with your leads through multiple channels like email, social media, ad marketing, cold calls, and so on.

Best practices 78

Best practices Surveys Advertising Construction 78

Steve DiGioia

JANUARY 18, 2021

Liebeck’s case was far from an isolated event. But, the juror noted, “there was a person behind every number, and I don’t think the corporation was attaching enough importance to that.”. The Company Best Practices Don’t Match the Customer’s Needs. They wanted the best possible coffee taste.

Customer Experience 298

Customer Experience Engineering Best practices Personalization 298

ShepHyken

SEPTEMBER 13, 2019

Both customers and prospects value personal and instant means of interaction and the longer they wait the higher the chances of them going to a competitor. Consumers compare your live chat response times with the best service they’ve experienced – regardless of industry. Be quick to accept live chat requests.

Customer Experience 282

Customer Experience Technical Support Self service Best practices 282

Fonolo

MAY 10, 2023

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Consider attending an industry event if you’d like to sharpen your management and customer service skills. You’ll be glad you did!

Contact Center 87

Contact Center Healthcare Call Center Technology 87

CCNG

AUGUST 5, 2021

I am an old school contact center person. I would love to say that "back in the day,” I had meetings with every other department in my contact center to discuss strategies, upcoming events, and issues that needed to be ironed out, but the fact is, I didn't. I would like to take a moment to explore why that is.

Enterprise 195

Enterprise Contact Center CCNG Call Center 195

CCNG

JULY 12, 2020

This event was driven by members and lead by their questions and insights. Join noted contact center expert Donna Fluss and CX leader Steve Chirokas as they discuss best practices to handle this pandemic. The recording will be available shortly and we'll update this post with the link.

Contact Center 221

Contact Center CCNG Best practices Government 221

AWS Machine Learning

FEBRUARY 11, 2025

First we discuss end-to-end large-scale data integration with Amazon Q Business, covering data preprocessing, security guardrail implementation, and Amazon Q Business best practices. Furthermore, it might contain sensitive data or personally identifiable information (PII) requiring redaction. Full Macie finding event: {. }

Enterprise 92

Enterprise Engineering APIs Best practices 92

Callminer

SEPTEMBER 1, 2020

With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date. The two-day event – hosted by bestselling author and customer service and experience expert, Shep Hyken – featured dynamic keynote presentations from four of renowned CX experts.

Entertainment 182

Entertainment Contact Center Analytics Customer Service 182

AWS Machine Learning

JANUARY 24, 2025

To mitigate these risks, implement best practices like multi-factor authentication (MFA), rate limiting, secure session management, automatic session timeouts, and regular token rotation. It performs strict input validation by extracting the event payload from API Gateway and conducting both syntactic and semantic validation.

APIs 109

APIs Scripts Best practices Management 109

ShepHyken

JANUARY 30, 2023

You will commoditize what you offer if you only learn the best practices and strategies within your industry. If you learn from the best across all industries, you can go from being the best in the industry to becoming world-class. Top Takeaways: Learn from outside of your industry.

Healthcare 156

Healthcare Customer centricity Best practices Customer Service 156

OctopusTech

JULY 21, 2023

This will help companies to provide each customer with a personalized user experience. This knowledge helps them develop targeted marketing strategies, informed decisions, and personalized customer experiences. However, the management of data can make it possible to provide a personalized audience experience.

Best practices 62

Best practices Management Upselling Sales 62

Help Scout

JULY 27, 2021

One common way is by creating an emergency line — a seperate line that can be utilized in the event of something truly urgent. Participating in industry networking events can be a great way to start making those connections. Be sure you properly vet anyone you’re bringing into your personal network.

Real estate 85

Real estate Best practices Customer Service Consulting 85

CSM Magazine

JANUARY 9, 2025

Whether its a query about a delayed payment or a technical issue during a live event, 24/7 availability demonstrates a platforms commitment to its users. Personalized Interactions Players value personalized attention. Multilingual Support iGaming attracts players from all over the world.

Customer Service 52

Customer Service Entertainment Best practices industry standards 52

Noble Systems

SEPTEMBER 8, 2020

This blog compiles the top five best practices to help those who are transitioning to, or looking to maintain, an at-home workforce to achieve the best outcomes. Your employees are used to in-person contact with managers and other team members. Communicate often and clearly to employees and customers.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Callminer

JULY 30, 2020

Try not to take the demonstration of anger personally. Don’t require disciplinary action, like the fact that an employee followed a company policy the customer doesn’t personally agree with. Of course, you should also advise your manager and make a note of your own version of events, too. Accept the anger.

Call Center 265

Call Center Customer Service Scripts Coaching 265

ProProfs Blog

MAY 6, 2020

Are there any managing remote teams best practices to monitor, track, and collaborate better? . Managing Remote Teams | Employees – Best Practices. Every person has a different understanding and perspective of everything in general. Everybody works keeping personal growth in mind.

Management 162

Management Customer Service Best practices Entertainment 162

Cincom

MAY 8, 2024

Truly personalized messaging powered by target audience differences demonstrates improvements in campaign effectiveness and customer satisfaction over time. Aggregated Customer Data and Distribution: CCM integrates customer data from various operational systems like CRM into communication templates to drive personalized messaging at scale.

Best practices 52

Best practices Metrics Education CRM 52