AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system. Implement citation mechanisms to reference source documents in responses.

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Best practices APIs Metrics Accountability 86

AWS Machine Learning

JANUARY 10, 2023

This post describes the best practices for load testing a SageMaker endpoint to find the right configuration for the number of instances and size. Note that the model container also includes any custom inference code or scripts that you have passed for inference. The Locust file we’re using is locust_script.py.

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JustCall

JULY 2, 2024

Effective sales scripts tailored for various customer interactions can guide conversations to successful outcomes. This article provides ten car sales script samples that harness the power of persuasive dialogue to boost your sales performance with JustCall. 20 Car Sales Scripts Need to rev up your sales conversations?

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Scripts Sales Finance Automotive 52

Callminer

APRIL 21, 2020

Good scripting can lessen the amount of decision making, but another way to counteract. Engage their team members in a local charitable event every month. I often call reps to my office to ask their opinions on new systems, scripts, processes, etc. Attached is the new script and you’ll be trained on Monday.

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Call Center Management Scripts Coaching 182

AWS Machine Learning

FEBRUARY 27, 2024

However, even though the pace of innovation is high, the different teams had developed their own ways of working and were in search of a new MLOps best practice. We decided to put in a joint effort to build a prototype on a best practice for MLOps. Apply the trained model to make predictions of future events.

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AWS Machine Learning

JULY 17, 2024

This post shows how to use AWS generative artificial intelligence (AI) services , like Amazon Q Business , with AWS Support cases, AWS Trusted Advisor , and AWS Health data to derive actionable insights based on common patterns, issues, and resolutions while using the AWS recommendations and best practices enabled by support data.

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Scripts APIs Enterprise Accountability 103

AWS Machine Learning

MAY 3, 2023

This post mainly covers the second use case by presenting how to back up and recover users’ work when the user and space profiles are deleted and recreated, but we also provide the Python script to support the first use case. The Step Functions state machine is invoked when the event-driven app detects the profile creation event.

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AWS Machine Learning

AUGUST 10, 2023

As recommended by AWS as a best practice , customers have used separate accounts to simplify policy management for users and isolate resources by workloads and account. SageMaker has native integration with the Amazon EventBridge , which monitors status change events in SageMaker. aws/config.

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UJET

MAY 19, 2020

Inexperienced agents need more in-depth training like call scripts, platform demos, and lessons on best practices. Remote agents aren’t disadvantaged by not having onsite training, It’s just more important that their training is structured and contains all the best practices to be successful.

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Scripts Best practices Coaching Education 82

Spearline

NOVEMBER 30, 2021

There are however some simple steps organizations can take to improve their customers’ experience on their voice channel to prevent negative or unwelcoming events from occurring. According to Leaddesk², learn and share best practice with your agents. Highlight the best calls and the best problem solving solutions.

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Customer Experience Telecommunications Coaching Call Center 105

ConvergeOne

DECEMBER 21, 2021

The question is how to keep one step ahead or, at the very least, to keep pace with best practices? Locking in the best plan for your organization includes ensuring that everyone understands the protocols in event of a breach or ransomware attack, as well as their individual roles and responsibilities. zip, arc, etc.)

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Scripts Best practices 93

AWS Machine Learning

NOVEMBER 9, 2023

Policy 6 – Attach CloudWatchEventsFullAccess , which is an AWS managed policy that grants full access to CloudWatch Events. Under Advanced Project Options , for Definition , select Pipeline script from SCM. For Script Path , enter Jenkinsfile. For SCM , choose Git. For Repository URL , enter the forked GitHub repository URL.

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Scripts Accountability Best practices Engineering 109

AWS Machine Learning

JANUARY 8, 2024

The first allows you to run a Python script from any server or instance including a Jupyter notebook; this is the quickest way to get started. In the following sections, we first describe the script solution, followed by the AWS CDK construct solution. The following diagram illustrates the sequence of events within the script.

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Scripts Construction APIs Healthcare 97

NobelBiz

NOVEMBER 26, 2021

Analyzing your consultants’ interactions with your customers helps you identify possible development areas, such as call scripts. They want to be informed, they like to be the first to hear about breaking news, and they value being present when significant events occur. Customers nowadays are digital-first, and that is non-negotiable.

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Best practices Management Contact Center Cloud contact 52

AWS Machine Learning

APRIL 23, 2024

The AWS Well-Architected Framework provides best practices and guidelines for designing and operating reliable, secure, efficient, and cost-effective systems in the cloud. By treating your entire workload as code, you can automate processes, create consistent responses to events, and ultimately reduce human errors.

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APIs Enterprise Scripts Accountability 114

Fonolo

JANUARY 31, 2023

Read on for our complete guide, where we’ll explore all the best practices. Most people think of training as a one-time event or program, but that’s just the tip of the iceberg. These off-site training sessions give employees the chance to keep up with industry best practices and bring back ideas that can help the workplace.

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Call Center Contact Center Coaching Gamification 141

Call Journey

JUNE 23, 2019

It’s a busy month of June for Call Journey, the leading pioneer in Conversation Analytics, as it takes part in another headliner contact center event of the year. This time, the team heads to the city of lights, Las Vegas, for the 20th anniversary of Customer Contact Week (CCW), the world’s largest customer contact event!

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Engineering Upselling Analytics Scripts 40

Call Journey

JUNE 23, 2019

It’s a busy month of June for Call Journey, the leading pioneer in Conversation Analytics, as it takes part in another headliner contact center event of the year. This time, the team heads to the city of lights, Las Vegas, for the 20th anniversary of Customer Contact Week (CCW), the world’s largest customer contact event!

Engineering 40

Engineering Upselling Analytics Scripts 40

UJET

MAY 19, 2020

Inexperienced agents need more in-depth training like call scripts, platform demos, and lessons on best practices. Remote agents aren’t disadvantaged by not having onsite training, It’s just more important that their training is structured and contains all the best practices to be successful.

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Scripts Best practices Coaching Education 72

AWS Machine Learning

FEBRUARY 13, 2023

This post shows how companies can use infrastructure as code (IaC) with the AWS Cloud Development Kit (AWS CDK) to accelerate the creation and replication of highly transferable infrastructure and easily compete for AWS DeepRacer events at scale. The steps are as follows: Open AWS Cloud9 on the console.

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Scripts Best practices Transportation Construction 73

Enghouse Interactive

JUNE 11, 2021

Sponsored by Enghouse Interactive, it provides insight and strategies to improve engagement through technology, training and processes, based on industry best practice. The reason for this is that psychologically humans recall events based on both how they felt at the peaks or troughs of an interaction, and at their very end.

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AWS Machine Learning

JUNE 21, 2023

Lifecycle configurations are shell scripts triggered by Studio lifecycle events, such as starting a new Studio notebook. This enables you to apply DevOps best practices and meet safety, compliance, and configuration standards across all AWS accounts and Regions. For Windows, use.cdk-venv/Scripts/activate.bat.

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Construction Scripts Engineering Accountability 83

AWS Machine Learning

JULY 5, 2022

Lifecycle configurations (LCCs) are shell scripts to automate customization for your Studio environments, such as installing JupyterLab extensions, preloading datasets, and setting up source code repositories. LCC scripts are triggered by Studio lifecycle events, such as starting a new Studio notebook. Solution overview.

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AWS Machine Learning

SEPTEMBER 11, 2023

IaC ensures that customer infrastructure and services are consistent, scalable, and reproducible while following best practices in the area of development operations (DevOps). Later, the auto-shutdown script will run the s3 cp command to download the extension file from the S3 bucket on Jupyter Server start-ups.

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AWS Machine Learning

SEPTEMBER 8, 2023

This solution uses our event-driven services Amazon EventBridge , AWS Step Functions , and AWS Lambda to orchestrate the process of extracting metadata from the images using Amazon Rekognition. Amazon Rekognition will perform two API calls to extract labels and known celebrities from the image.

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APIs Scripts Entertainment Personalization 105

AWS Machine Learning

SEPTEMBER 1, 2023

Other streaming techniques like Server-Sent Events (SSE) are also implemented using the same HTTP chunked encoding mechanism. She helps enterprise customers build solutions using state-of-the-art AI/ML tools on AWS and provides guidance on architecting and implementing ML solutions with best practices.

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APIs Chatbots Engineering Best practices 98

Totango

AUGUST 23, 2022

Customer support events. For each priority touchpoint, develop best practices that represent what the customer should ideally experience to achieve a satisfying outcome, as well as possible impediments that can arise and how your team can resolve these. The new premium user’s completion of the onboarding process. Upsell offers.

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AWS Machine Learning

AUGUST 8, 2023

All these options allow you to generate and store Spark event logs to analyze them through the web-based user interface commonly named the Spark UI , which runs a Spark History Server to monitor the progress of Spark applications, track resource usage, and debug errors. install-scripts chmod +x install-history-server.sh./install-history-server.sh

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AWS Machine Learning

OCTOBER 14, 2024

Simple deployment with AWS CloudFormation To deploy the solution, we provide a simple shell script called deploy.sh, which can be used to deploy the end-to-end solution in different Regions. This script can be acquired directly from Amazon S3 using aws s3 cp s3://aws-blogs-artifacts-public/artifacts/ML-16363/deploy.sh.

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Chatbots APIs Engineering Healthcare 109

AWS Machine Learning

MAY 10, 2023

Migrating from interactive development on notebooks to batch jobs required you to copy code snippets from the notebook into a script, package the script with all its dependencies into a container, and schedule the container to run. In the following section, we show an example of using initialization scripts to install packages.

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Scripts Automotive Engineering Enterprise 75

AWS Machine Learning

SEPTEMBER 28, 2023

Accurate forecasting in these regions is important in determining how likely an extreme event is and whether to raise an alarm. In energy, weather, and healthcare sectors, accurate forecasts of infrequent but high-impact events such as natural disasters and pandemics enable effective planning and resource allocation.

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Engineering Metrics Construction Government 98

AWS Machine Learning

MAY 30, 2023

With SageMaker Processing, you can bring your own custom processing scripts and choose to build a custom container or use a SageMaker managed container with common frameworks like scikit-learn, Lime, Spark and more. This is a great way to test your scripts before running them in a SageMaker managed environment.

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AWS Machine Learning

MARCH 21, 2023

Therefore, organizations have adopted technology best practices, including microservice architecture, MLOps, DevOps, and more, to improve delivery time, reduce defects, and increase employee productivity. This post introduces a best practice for managing custom code within your Amazon SageMaker Data Wrangler workflow.

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AWS Machine Learning

AUGUST 29, 2023

Refer to Operating model for best practices regarding a multi-account strategy for ML. Batch inference The SageMaker batch inference pipeline runs on a schedule (via EventBridge) or based on an S3 event trigger as well. The central model registry could optionally be placed in a shared services account as well.

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Scripts APIs Enterprise Accountability 72

AWS Machine Learning

JANUARY 11, 2023

Moreover, to present a comprehensive and reusable way to productionize ML models by adopting MLOps practices, we introduce the concept of infrastructure as code (IaC) during the entire MLOps lifecycle of the prototype. In this prototype, we follow a fully automated provisioning methodology in accordance with IaC best practices.

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Scripts Finance Enterprise Engineering 66

Fonolo

NOVEMBER 11, 2022

Since you’re here, you can enjoy an appetizer before the main event. Speech analytics identify tone and emotion in customers’ voices, tagging and analyzing them to find shortcomings in customer service scripts, and correcting them with more effective versions. . Let’s dig in! . 2023 Trends: A New Focus on Agent Well-Being .

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Contact Center Interactive Voice Response Self service Call Center 87

Interactions

APRIL 14, 2021

Constantly evolving regulations and best practices can make it challenging for companies to decide on the best solutions to improve their businesses. Unanticipated life events such as loss of a job, mental health issues, caring for family members can also put someone past due on balances. 3) Compliance. 4) Productivity.

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