Callminer

APRIL 23, 2019

These steps will save potential fines, better protect customers and reduce the damage in the event of data loss. Expert PCI Compliance Tips & Best Practices. Below, we’ve rounded up 17 tips and best practices for PCI compliance from industry and regulatory experts. Expand your call recording practices.

Best practices 159

Best practices Call Center Banking Contact Center 159

Callminer

JULY 23, 2019

To empower call center leaders to improve agent feedback, we’ve rounded up 25 tips and best practices for delivering effective agent feedback. Check out some more information about agent performance from our vault here: Expert Tips & Best Practices for Effective Agent Feedback.

Best practices 140

Best practices Feedback Call Center Coaching 140

AWS Machine Learning

MAY 3, 2023

This post mainly covers the second use case by presenting how to back up and recover users’ work when the user and space profiles are deleted and recreated, but we also provide the Python script to support the first use case. The Step Functions state machine is invoked when the event-driven app detects the profile creation event.

Scripts 66

Scripts APIs Accountability Engineering 66

AWS Machine Learning

JULY 17, 2024

This post shows how to use AWS generative artificial intelligence (AI) services , like Amazon Q Business , with AWS Support cases, AWS Trusted Advisor , and AWS Health data to derive actionable insights based on common patterns, issues, and resolutions while using the AWS recommendations and best practices enabled by support data.

Scripts 113

Scripts APIs Enterprise Accountability 113

AWS Machine Learning

AUGUST 10, 2023

As recommended by AWS as a best practice , customers have used separate accounts to simplify policy management for users and isolate resources by workloads and account. SageMaker has native integration with the Amazon EventBridge , which monitors status change events in SageMaker. aws/config.

Scripts 84

Scripts Accountability Metrics APIs 84

NobelBiz

NOVEMBER 26, 2021

Analyzing your consultants’ interactions with your customers helps you identify possible development areas, such as call scripts. They want to be informed, they like to be the first to hear about breaking news, and they value being present when significant events occur. Customers nowadays are digital-first, and that is non-negotiable.

Best practices 52

Best practices Management Contact Center Cloud contact 52

AWS Machine Learning

JANUARY 8, 2024

The first allows you to run a Python script from any server or instance including a Jupyter notebook; this is the quickest way to get started. In the following sections, we first describe the script solution, followed by the AWS CDK construct solution. The following diagram illustrates the sequence of events within the script.

Scripts 104

Scripts Construction APIs Healthcare 104

Call Journey

JUNE 23, 2019

It’s a busy month of June for Call Journey, the leading pioneer in Conversation Analytics, as it takes part in another headliner contact center event of the year. This time, the team heads to the city of lights, Las Vegas, for the 20th anniversary of Customer Contact Week (CCW), the world’s largest customer contact event!

Engineering 40

Engineering Analytics Upselling Scripts 40

Call Journey

JUNE 23, 2019

It’s a busy month of June for Call Journey, the leading pioneer in Conversation Analytics, as it takes part in another headliner contact center event of the year. This time, the team heads to the city of lights, Las Vegas, for the 20th anniversary of Customer Contact Week (CCW), the world’s largest customer contact event!

Engineering 40

Engineering Analytics Upselling Scripts 40

AWS Machine Learning

OCTOBER 14, 2024

Simple deployment with AWS CloudFormation To deploy the solution, we provide a simple shell script called deploy.sh, which can be used to deploy the end-to-end solution in different Regions. This script can be acquired directly from Amazon S3 using aws s3 cp s3://aws-blogs-artifacts-public/artifacts/ML-16363/deploy.sh.

Chatbots 120

Chatbots APIs Engineering Healthcare 120

AWS Machine Learning

FEBRUARY 27, 2024

However, even though the pace of innovation is high, the different teams had developed their own ways of working and were in search of a new MLOps best practice. We decided to put in a joint effort to build a prototype on a best practice for MLOps. Apply the trained model to make predictions of future events.

Best practices 129

Best practices Engineering Scripts Analytics 129

Hodusoft

APRIL 17, 2024

In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. Pros of Using Auto Attendant Cons of Auto Attendant Auto Attendant Scripts – What to Record? Read on to know more.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

AWS Machine Learning

FEBRUARY 13, 2023

This post shows how companies can use infrastructure as code (IaC) with the AWS Cloud Development Kit (AWS CDK) to accelerate the creation and replication of highly transferable infrastructure and easily compete for AWS DeepRacer events at scale. The steps are as follows: Open AWS Cloud9 on the console.

Scripts 80

Scripts Best practices Transportation Construction 80

AWS Machine Learning

NOVEMBER 9, 2023

Policy 6 – Attach CloudWatchEventsFullAccess , which is an AWS managed policy that grants full access to CloudWatch Events. Under Advanced Project Options , for Definition , select Pipeline script from SCM. For Script Path , enter Jenkinsfile. For SCM , choose Git. For Repository URL , enter the forked GitHub repository URL.

Scripts 120

Scripts Accountability Best practices Engineering 120

AWS Machine Learning

AUGUST 8, 2023

All these options allow you to generate and store Spark event logs to analyze them through the web-based user interface commonly named the Spark UI , which runs a Spark History Server to monitor the progress of Spark applications, track resource usage, and debug errors. install-scripts chmod +x install-history-server.sh./install-history-server.sh

Scripts 72

Scripts Engineering Big data Management 72

AWS Machine Learning

JUNE 21, 2023

Lifecycle configurations are shell scripts triggered by Studio lifecycle events, such as starting a new Studio notebook. This enables you to apply DevOps best practices and meet safety, compliance, and configuration standards across all AWS accounts and Regions. For Windows, use.cdk-venv/Scripts/activate.bat.

Construction 93

Construction Scripts Engineering Accountability 93

AWS Machine Learning

MAY 30, 2023

With SageMaker Processing, you can bring your own custom processing scripts and choose to build a custom container or use a SageMaker managed container with common frameworks like scikit-learn, Lime, Spark and more. This is a great way to test your scripts before running them in a SageMaker managed environment.

Scripts 69

Scripts Best practices Metrics APIs 69

AWS Machine Learning

MARCH 21, 2023

Therefore, organizations have adopted technology best practices, including microservice architecture, MLOps, DevOps, and more, to improve delivery time, reduce defects, and increase employee productivity. This post introduces a best practice for managing custom code within your Amazon SageMaker Data Wrangler workflow.

Scripts 66

Scripts Banking APIs Best practices 66

Callminer

JULY 30, 2020

While sticking to set scripts can be helpful, being genuinely concerned with solving customer concerns helps customers feel valued. Of course, you should also advise your manager and make a note of your own version of events, too. They use canned, scripted responses that lack sincerity. Shem is the CMO at Tankarium.

Call Center 265

Call Center Customer Service Scripts Coaching 265

AWS Machine Learning

AUGUST 29, 2023

Refer to Operating model for best practices regarding a multi-account strategy for ML. Batch inference The SageMaker batch inference pipeline runs on a schedule (via EventBridge) or based on an S3 event trigger as well. The central model registry could optionally be placed in a shared services account as well.

Scripts 79

Scripts APIs Enterprise Accountability 79

AWS Machine Learning

APRIL 23, 2024

The AWS Well-Architected Framework provides best practices and guidelines for designing and operating reliable, secure, efficient, and cost-effective systems in the cloud. By treating your entire workload as code, you can automate processes, create consistent responses to events, and ultimately reduce human errors.

APIs 124

APIs Enterprise Scripts Accountability 124

AWS Machine Learning

MAY 10, 2023

Migrating from interactive development on notebooks to batch jobs required you to copy code snippets from the notebook into a script, package the script with all its dependencies into a container, and schedule the container to run. In the following section, we show an example of using initialization scripts to install packages.

Scripts 83

Scripts Automotive Engineering Enterprise 83

AWS Machine Learning

JANUARY 11, 2023

Moreover, to present a comprehensive and reusable way to productionize ML models by adopting MLOps practices, we introduce the concept of infrastructure as code (IaC) during the entire MLOps lifecycle of the prototype. In this prototype, we follow a fully automated provisioning methodology in accordance with IaC best practices.

Scripts 71

Scripts Finance Enterprise Engineering 71

UJET

MAY 19, 2020

Inexperienced agents need more in-depth training like call scripts, platform demos, and lessons on best practices. Remote agents aren’t disadvantaged by not having onsite training, It’s just more important that their training is structured and contains all the best practices to be successful.

Scripts 82

Scripts Best practices Coaching Education 82

ConvergeOne

DECEMBER 21, 2021

The question is how to keep one step ahead or, at the very least, to keep pace with best practices? Locking in the best plan for your organization includes ensuring that everyone understands the protocols in event of a breach or ransomware attack, as well as their individual roles and responsibilities. zip, arc, etc.)

Scripts 122

Scripts Best practices 122

AWS Machine Learning

JULY 5, 2022

Lifecycle configurations (LCCs) are shell scripts to automate customization for your Studio environments, such as installing JupyterLab extensions, preloading datasets, and setting up source code repositories. LCC scripts are triggered by Studio lifecycle events, such as starting a new Studio notebook. Solution overview.

Scripts 86

Scripts Engineering APIs Consulting 86

AWS Machine Learning

OCTOBER 17, 2024

The data science team can, for example, use the shared EFS directory to store their Jupyter notebooks, analysis scripts, and other project-related files. The input of the Lambda function is the event matched, where you can get the SageMaker Studio domain ID and the SageMaker user profile name.

Government 110

Government Accountability APIs Engineering 110

UJET

MAY 19, 2020

Inexperienced agents need more in-depth training like call scripts, platform demos, and lessons on best practices. Remote agents aren’t disadvantaged by not having onsite training, It’s just more important that their training is structured and contains all the best practices to be successful.

Scripts 72

Scripts Best practices Coaching Education 72

AWS Machine Learning

SEPTEMBER 1, 2023

Other streaming techniques like Server-Sent Events (SSE) are also implemented using the same HTTP chunked encoding mechanism. She helps enterprise customers build solutions using state-of-the-art AI/ML tools on AWS and provides guidance on architecting and implementing ML solutions with best practices.

APIs 109

APIs Chatbots Engineering Best practices 109

AWS Machine Learning

SEPTEMBER 11, 2023

IaC ensures that customer infrastructure and services are consistent, scalable, and reproducible while following best practices in the area of development operations (DevOps). Later, the auto-shutdown script will run the s3 cp command to download the extension file from the S3 bucket on Jupyter Server start-ups.

Scripts 115

Scripts APIs Management Best practices 115

Global Response

MAY 15, 2023

Most importantly, QA processes should: be ongoing target every channel that you’re active on integrate with your key metrics provide actionable insights and results Creating scripts is another important aspect of implementing quality control. By doing so, you can better ensure consistent quality and branding across all customer touchpoints.

Call Center 62

Call Center Scripts Coaching outsourcing 62

AWS Machine Learning

SEPTEMBER 8, 2023

This solution uses our event-driven services Amazon EventBridge , AWS Step Functions , and AWS Lambda to orchestrate the process of extracting metadata from the images using Amazon Rekognition. Amazon Rekognition will perform two API calls to extract labels and known celebrities from the image.

APIs 116

APIs Scripts Entertainment Personalization 116

Spearline

NOVEMBER 30, 2021

There are however some simple steps organizations can take to improve their customers’ experience on their voice channel to prevent negative or unwelcoming events from occurring. According to Leaddesk², learn and share best practice with your agents. Highlight the best calls and the best problem solving solutions.

Customer Experience 105

Customer Experience Telecommunications Coaching Call Center 105

AWS Machine Learning

SEPTEMBER 28, 2023

Accurate forecasting in these regions is important in determining how likely an extreme event is and whether to raise an alarm. In energy, weather, and healthcare sectors, accurate forecasts of infrequent but high-impact events such as natural disasters and pandemics enable effective planning and resource allocation.

Engineering 110

Engineering Metrics Construction Government 110

Calltools

MAY 17, 2023

Consider the vital healthcare call center features and best practices listed below to help your call center run smoothly and efficiently. You’ll never need to worry about losing your data in the event of a physical disaster. When making changes to scripts, practices, etc.,

Healthcare 52

Healthcare Call Center Abandon rate CRM 52

Callminer

APRIL 21, 2020

Good scripting can lessen the amount of decision making, but another way to counteract. Engage their team members in a local charitable event every month. I often call reps to my office to ask their opinions on new systems, scripts, processes, etc. Attached is the new script and you’ll be trained on Monday.

Call Center 182

Call Center Management Scripts Coaching 182

Fonolo

NOVEMBER 11, 2022

Since you’re here, you can enjoy an appetizer before the main event. Speech analytics identify tone and emotion in customers’ voices, tagging and analyzing them to find shortcomings in customer service scripts, and correcting them with more effective versions. . Let’s dig in! . 2023 Trends: A New Focus on Agent Well-Being .

Contact Center 87

Contact Center Interactive Voice Response Self service Call Center 87