ClientSuccess

AUGUST 14, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. From these events I learned that CSMs should never fall into the trap of being a backseat driver. Confidence is key! I want to hear from you!

Best practices 42

Best practices Strategic Value Sales SaaS 42

CSM Practice

FEBRUARY 20, 2020

Value; Prove quantitative and strategic value delivered. Irit is frequently featured in podcasts , books , and industry events as a subject matter expert on customer success operations and strategy. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services.

Customer centricity 52

Customer centricity Analytics Metrics Accountability 52

SmartKarrot

DECEMBER 29, 2020

Onboarding high-growth brands by helping them set up LimeSpot products and educating them on how LimeSpot can help increase their sales and conversion by applying the best practices. Manage your high-value customers to identify whose usage of LimeSpot products can be improved. Apply here: [link].

Best practices 10

Best practices Strategic Value Accountability Coaching 10

AWS Machine Learning

JANUARY 21, 2025

Analyzing past trends while accounting for impacts ranging from seasons to world events provides insights to guide business planning. Its a best practice to have bounds rather than a single prediction point so that you can pick whichever fits best your use case.

Metrics 101

Metrics Enterprise Sales APIs 101