Totango

NOVEMBER 3, 2021

Here we’ll cover some best practices for getting the most out of your NPS surveys. You can use a number of methods to conduct NPS surveys, including: Sending emails to customers after specific trigger events. Email NPS surveys are often sent as a matter of routine after specific events in a customer journey.

Best practices 97

Best practices Surveys Upselling Journey mapping 97

Totango

FEBRUARY 4, 2020

5 Best Practices for Customer-Centric Growth. The best approach to encouraging customer-centric growth begins with understanding your customers and what they hope to accomplish. Never try to force or coerce customers into upsells. You don’t need to push all of your customers into an upsell. Connect the dots.

Customer centricity 71

Customer centricity Best practices Upselling Enterprise 71

OctopusTech

SEPTEMBER 9, 2023

With this comprehensive guide, you will discover the pros, cons, and best practices performed by outsourced call center services. In addition to this, they are also trained in upselling techniques. They will use the best practices and valuable insights for better interaction and to deliver high-quality customer service.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Totango

FEBRUARY 4, 2020

5 Best Practices for Customer-Centric Growth. The best approach to encouraging customer-centric growth begins with understanding your customers and what they hope to accomplish. Never try to force or coerce customers into upsells. You don’t need to push all ofyour customers into an upsell. Connect the dots.

Customer centricity 62

Customer centricity Best practices Upselling Enterprise 62

Totango

JUNE 23, 2020

Five basic customer success best practices can help move the needle on your net promoter scores: Segment to Find Trends. Strong scores could encourage you to take action in the form of upsell, cross-sell, and expansion campaigns , or by developing a customer case study or asking the customer to speak at an event.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

ChurnZero

JANUARY 17, 2020

ChurnZero Power-Users Share Tips, Tricks and Best Practices. This gives you a quick view of your important upcoming events. . Or perhaps upsell opportunities? . The post ChurnZero Power-Users Share Tips, Tricks and Best Practices appeared first on ChurnZero. Blog Author: Alex Weihmann.

Best practices 72

Best practices Upselling Accountability SaaS 72

ChurnZero

FEBRUARY 1, 2024

Everyone works with customers in non-standard ways without standardized best practices and processes, it’s difficult to ensure consistent, high-quality customer experiences. Knowing when to invest in CS technology can significantly enhance your team’s efficiency and customer retention.

Technology 52

Technology Upselling Best practices Customer retention 52

Totango

JULY 5, 2022

Make the Most of Upsell Opportunities. Upsells are the result of the growth a customer has enjoyed because of your commitment to delivering lifetime value. By utilizing a customer success software, you will be able to have deeper insight into your customers’ businesses and recognize when upsell opportunities present themselves.

Upselling 101

Upselling CRM Best practices Accountability 101

Call Journey

JUNE 23, 2019

It’s a busy month of June for Call Journey, the leading pioneer in Conversation Analytics, as it takes part in another headliner contact center event of the year. This time, the team heads to the city of lights, Las Vegas, for the 20th anniversary of Customer Contact Week (CCW), the world’s largest customer contact event!

Engineering 40

Engineering Analytics Upselling Scripts 40

Totango

SEPTEMBER 1, 2022

Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices. Finally, we’ll offer some tips on updating your QBR SaaS strategy to leverage the latest technology and best practices. First, we’ll examine what a SaaS QBR is and why they’ve become so important.

SaaS 100

SaaS Journey mapping Upselling Best practices 100

Call Journey

JUNE 23, 2019

It’s a busy month of June for Call Journey, the leading pioneer in Conversation Analytics, as it takes part in another headliner contact center event of the year. This time, the team heads to the city of lights, Las Vegas, for the 20th anniversary of Customer Contact Week (CCW), the world’s largest customer contact event!

Engineering 40

Engineering Analytics Upselling Scripts 40

Totango

FEBRUARY 23, 2022

Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. Expansion : a satisfied customer increases their usage of your product and brand to include advanced features, upgrades, and upsells. To encourage desired outcomes at each stage, you can deploy automated best practices.

SaaS 114

SaaS Journey mapping Upselling Best practices 114

Totango

FEBRUARY 9, 2022

A best practices renewal automation strategy, however, goes well beyond this minimum to ensure renewals. In a best practices approach, your company systematically maps out the renewal process as part of the customer lifecycle. Following best practices to automate retention can optimize renewal rates.

Customer retention 96

Customer retention SaaS Best practices Upselling 96

Hodusoft

JULY 2, 2024

” The event brought together Subject Matter Experts, Mr. Vasant Gohil (Business Development at HoduSoft- Southern & West Africa) and Dr. Ruth B. Ltd) to discuss strategies, trends, and best practices for enhancing customer experiences in the insurance sector. Ncube (Chief Executive- Terri Technologies Pvt.

Agent burnout 52

Agent burnout Customer Experience Abandon rate Average Handle Time 52

CSM Magazine

DECEMBER 13, 2023

Here are some of call center security’s best practices that you can use: Invest in systems and tools to monitor and analyze customer interactions in real-time. Lack of Cross-Sell and Upsell Capabilities This gap involves using strategies that integrate sales opportunities into customer interactions.

Customer Service 52

Customer Service Upselling CRM Employee engagement 52

ClientSuccess

JANUARY 11, 2023

What’s more, this approach has a direct impact on renewal and upsell rates, making it a win-win for both your company and the customer. Teach customers about your product or service and invite them to participate in educational events. 8 Ways to Apply the Golden Rule in Customer Success. Embracing the Golden Rule in Your Operations.

Benchmark 80

Benchmark Upselling Education Best practices 80

Totango

DECEMBER 17, 2019

As a best practice, a standardized workflow ensures that the customer success team is able to deliver a scalable, repeatable customer experience. Optimizing the steps your team takes will enhance collaboration and empower your success managers to make decisions on how best to work with customers.

Best practices 62

Best practices Upselling Enterprise Feedback 62

Totango

DECEMBER 21, 2021

Effective customer success automation relies on the strategic use of technology to communicate with customers at key points and event triggers in their customer journey. It also can create an opportunity for upsell offers when applicable. Milestone Messaging as a Customer Success Manager Automation Strategy. Onboarding Tutorials.

Management 108

Management Best practices Upselling Accountability 108

Totango

MAY 24, 2022

Leveraging KPI data to trigger automated and manual workflows that promote successful outcomes in accord with best practices. Identifying upsell and referral opportunities. You need tools that can spot events your customer success team has identified as important indicators of customer dissatisfaction.

CRM 92

CRM SaaS Enterprise Sales 92

Interactions

JULY 9, 2020

By following these best practices you can ensure that your agents are not only aware of what is going on, but that they also feel part of the process, comfortable, and valued. Using these best practices will help your agents understand the benefit of the solution to both your customer experience and to their agent experience. .

Education 71

Education Upselling Best practices Contact Center 71

Totango

JUNE 4, 2021

By combining technology with best practices, you can maximize interaction with your clients and build brand loyalty. By tying your cross-sell and upsell offers into your customers’ actual use of your product, you not only increase engagement, but you increase the attractiveness of your offers, helping boost your revenue.

B2C 62

B2C Upselling Journey mapping B2B 62

Totango

NOVEMBER 15, 2021

For example, you can establish criteria for customers who may be in the market for an upsell offer and set up automated workflows to send promotional emails to this segment of your customer database. Support events are critical steps in the customer journey. Two of today’s most popular CRM apps are Salesforce and HubSpot.

CRM 114

CRM Upselling SaaS Chatbots 114

Totango

JULY 8, 2021

With this system, alerts are automatically generated about any customer who requires attention – be it a customer with deteriorating health or an upsell opportunity that is set to renew soon. There are two types of check-ins your Customer Success Team should monitor: event-based engagements and periodic check-ins.

Upselling 65

Upselling Accountability Customer retention Metrics 65

Totango

AUGUST 12, 2020

To impress from the outset and show your customer your product’s potential, take note of the following onboarding best practices: Get the Whole Enterprise Involved. Gathering the right data and acting on it can prevent churn and even help you capitalize on upsell opportunities. Or, get started with best practices for free today.

SaaS 87

SaaS Upselling Enterprise Best practices 87

Totango

AUGUST 23, 2022

Making upsell offers. Customer support events. Upsell offers. For each priority touchpoint, develop best practices that represent what the customer should ideally experience to achieve a satisfying outcome, as well as possible impediments that can arise and how your team can resolve these. Daily usage of your app.

B2B 119

B2B Journey mapping SaaS Upselling 119

Totango

DECEMBER 28, 2020

Totango and Cisco joined together to walk-through the program requirements and the best way to accelerate certification. If you are a Cisco Gold Partner, we highly recommend watching a replay of the event above. Leverage the latest customer success best practices. Leverage the Latest Customer Success Best Practices.

Best practices 81

Best practices Upselling Analytics Technology 81

Education Services Group

JUNE 4, 2019

Furthermore, existing customers are more likely to become advocates for your brand to help attract new customers, more likely to spend on new products, and more likely to spend more on cross-sells and upsells. Create Events Where Prospects and Customers Can Mingle. That’s why customer communication is so important.

Marketing 53

Marketing Best practices Upselling Feedback 53

Totango

MARCH 21, 2019

Success in these areas leads to a more successful renewal and upsell phase. Increase upsell opportunities. The goal of your onboarding program should be to turn new customers into recurring customers, quickly progressing the customer from the promise of the sales event to the first realization of value.

Enterprise 87

Enterprise Upselling Education Accountability 87

Totango

NOVEMBER 15, 2021

For example, you can establish criteria for customers who may be in the market for an upsell offer and set up automated workflows to send promotional emails to this segment of your customer database. Support events are critical steps in the customer journey. Two of today’s most popular CRM apps are Salesforce and HubSpot.

CRM 91

CRM Upselling SaaS Chatbots 91

Fonolo

MARCH 28, 2023

Step 4: Stay up-to-date with industry trends Managers should always be up-to-date with industry trends and best practices. Grow your knowledge by attending conferences and networking events, reading industry publications, and staying informed about emerging technologies and customer behaviors.

Customer Experience 81

Customer Experience Management Contact Center Call Center 81

Totango

NOVEMBER 19, 2019

Enterprises invest time and money delivering value to customers, and ROI returns often come in the form of recurring revenue from renewals and upsells. ROI is now an outcome of the customer experience, and the best way to boost customer success ROI is to streamline those efforts using targeted best practices. .

Best practices 64

Best practices Customer centricity Enterprise Finance 64

Totango

JULY 23, 2019

This shift means there is far more value to be generated after the sale through repeated renewals, as well as possible upsells and cross-sells. Through repeatable, personalized actions, the enterprise nurtures customer growth in anticipation of continued renewal and upsell, like a farmer nurturing an orchard of trees to repeatedly bear fruit.

Upselling 90

Upselling Customer centricity Enterprise Education 90

Totango

SEPTEMBER 24, 2018

Jamie Bertasi , Chief Operations Officer and Chief Customer Officer at Totango, kicked off the event and spoke about the need to drive more impact for CS. Technology providers, such as Totango, incorporate best of breed methodologies and practices into the platforms they build, as they work with other customers and industry leaders.

Chief Customer Officer 50

Chief Customer Officer Customer centricity Best practices Enterprise 50

Totango

AUGUST 11, 2022

Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Upsell purchases. These surveys can be triggered following specific events, such as purchases or support requests.

SaaS 109

SaaS Journey mapping B2B Feedback 109

CSM Practice

JULY 6, 2020

On the other hand, the median cost of acquiring the ACV dollar for plan expansions and upsells is only about $0.20 There are three types of expansion selling plays you can make for your installed customer base: 1. Upsell. Upsells is a basic form of account expansion. and $0.27, respectively. 3. Bundles.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

On the other hand, the median cost of acquiring the ACV dollar for plan expansions and upsells is only about $0.20 There are three types of expansion selling plays you can make for your installed customer base: 1. Upsell. Upsells is a basic form of account expansion. and $0.27, respectively. 3. Bundles.

SaaS 71

SaaS Upselling Accountability Sales 71

ChurnZero

NOVEMBER 27, 2019

The Customer SuccessCon event series provides an intimate setting to learn, share best practices and speak freely and openly about the current state of Customer Success. . The event, hosted by The Customer Success Association , featured sessions from a variety of CS thought leaders. Didn’t attend?

Chief Customer Officer 75

Chief Customer Officer SaaS Metrics Education 75