Vistio

JANUARY 27, 2025

In contact centers, scripts have long been a cornerstone of customer interactions. But as customer demands grow more complex and situations become less predictable, relying solely on scripts can hinder an agents ability to deliver exceptional service. However, scripts can also be limiting.

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Scripts Coaching Contact Center Feedback 52

Totango

JUNE 24, 2022

For example, a B2C customer might prioritize user experience, while a B2B client might emphasize return on investment. For example, a customer who is slow to complete the onboarding process can be sent an email prompt with a link to tutorial tips. SaaS success outcomes can be defined in terms of measurable digital benchmarks.

Best practices 109

Best practices SaaS Journey mapping B2C 109

Quality Contact Solutions

JULY 26, 2022

After writing over one thousand call center scripts, we know that there isn’t a single stand-alone ingredient we’d consider the ‘secret sauce’ for creating the perfect script. Instead, scripts are purposeful and serve as a guide to accomplish the objective of the call. No, it doesn’t.

Scripts 98

Scripts Call Center Telemarketing Best practices 98

Quality Contact Solutions

OCTOBER 4, 2022

That’s why we’ve compiled four best practices to help you meet your sales goals and keep your team busy. Our next lead generation best practice is customer service. For example, if you were trying to sell to yourself, where would you be in the marketplace, and what would work best?

Best practices 111

Best practices Telemarketing outsourcing B2B 111

AWS Machine Learning

NOVEMBER 15, 2024

For example, you can use Amazon Bedrock Guardrails to filter out harmful user inputs and toxic model outputs, redact by either blocking or masking sensitive information from user inputs and model outputs, or help prevent your application from responding to unsafe or undesired topics.

APIs 111

APIs Government Best practices Metrics 111

ShepHyken

JANUARY 25, 2019

Knowing what customers’ concerns are will make it easier to develop a script, one that will assure callers that their specific issues are being addressed. Or, by emailing short pointers on, for example, the importance of not interrupting a caller. Or, by asking questions at the appropriate time.

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Scripts Education Best practices Personalization 300

AWS Machine Learning

MARCH 6, 2023

In this post, we dive into tips and best practices for successful LLM training on Amazon SageMaker Training. The post covers all the phases of an LLM training workload and describes associated infrastructure features and best practices. Some of the best practices in this post refer specifically to ml.p4d.24xlarge

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Best practices APIs Transportation Scripts 100

AWS Machine Learning

MARCH 14, 2024

By the end, you will have solid guidelines and a helpful flow chart for determining the best method to develop your own FM-powered applications, grounded in real-life examples. The following screenshot shows an example of a zero-shot prompt with the Anthropic Claude 2.1 In these instructions, we didn’t provide any examples.

Best practices 131

Best practices Engineering Chatbots Enterprise 131

AWS Machine Learning

NOVEMBER 22, 2024

Challenges in data management Traditionally, managing and governing data across multiple systems involved tedious manual processes, custom scripts, and disconnected tools. This approach was not only time-consuming but also prone to errors and difficult to scale.

Government 96

Government Banking Accountability Engineering 96

AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. To build a robust ground truth dataset, focus on gathering diverse examples that cover various user intents and scenarios. Always address users formally, using titles (Mr., and last names.

Best practices 99

Best practices APIs Metrics Accountability 99

TeleDirect

APRIL 7, 2025

Product updates Policy changes Performance-based training Industry trends and best practices Best Practices for Effective Call Center Training Successful training programs are structured, engaging, and adaptable. Here are best practices to implement: 1.

Call Center 62

Call Center First call resolution Best practices Gamification 62

AWS Machine Learning

JANUARY 10, 2023

This post describes the best practices for load testing a SageMaker endpoint to find the right configuration for the number of instances and size. The entire set of code for the example is available in the following GitHub repository. Overview of solution. MemoryUtilization , on the other hand, is in the range of 0–100%.

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Best practices Scripts APIs Metrics 90

AWS Machine Learning

JANUARY 24, 2025

In this post, we show you an example of a generative AI assistant application and demonstrate how to assess its security posture using the OWASP Top 10 for Large Language Model Applications , as well as how to apply mitigations for common threats.

APIs 108

APIs Scripts Best practices Management 108

Callminer

AUGUST 1, 2017

Example: Campaign A has a high call volume but campaign B has less calls and the agents that are assigned campaign B are not busy. If all these points mentioned above are practiced, the contact center will have a great track record with their clients and agents alike. Interactive agent scripts from Zingtree solve this problem.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

NobelBiz

MAY 9, 2023

For example, Predictive dialers can reduce the time between calls to just 3 seconds, saving an average of 45 minutes per day PER AGENT. For example, preview or automatic preview dialers can show client information to the agent before the call is dialed. If you have 15 agents, that is a total of 11.25

Best practices 98

Best practices Call Center Gamification Contact center software 98

Fonolo

JULY 5, 2022

Scoring individual calls at random and assessing speech analytics can be used for baseline scores and examples of excellent quality for use in future call center training sessions. Here are some best practices to overcome these challenges: 1. Did the agent follow the script to a reasonable degree? Speaking speed.

Best practices 81

Best practices Call Center Metrics Abandon rate 81

AWS Machine Learning

DECEMBER 16, 2022

In this post, we outline the key benefits and pain points addressed by SageMaker Training Managed Warm Pools, as well as benchmarks and best practices. For example, parameter search or incremental training. Guidance on what input mode to select is in the best practices section later in this post. Data Input Mode.

Best practices 92

Best practices Management Engineering Benchmark 92

AWS Machine Learning

AUGUST 19, 2022

Because many data scientists may lack experience in the acceleration training process, in this post we show you the factors that matter for fast deep learning model training and the best practices of acceleration training for TensorFlow 1.x We discuss best practices in the following areas: Accelerate training on a single instance.

Best practices 91

Best practices APIs Scripts Advertising 91

Callminer

JULY 30, 2020

CallMiner Eureka Coach , for instance, provides automated performance scoring to make it easy for managers to identify coaching moments, and issues alerts to provide guidance to agents with annotated call examples. For example, say something like, “I will definitely help you with renewal,” not “We will look into that.”. Shem Mandajos.

Call Center 265

Call Center Customer Service Scripts Coaching 265

AWS Machine Learning

NOVEMBER 14, 2024

In AWS, these model lifecycle activities can be performed over multiple AWS accounts (for example, development, test, and production accounts) at the use case or business unit level. It also helps achieve data, project, and team isolation while supporting software development lifecycle best practices.

Government 96

Government Management APIs Accountability 96

AWS Machine Learning

FEBRUARY 5, 2025

Through this practical example, well illustrate how startups can harness the power of LLMs to enhance customer experiences and the simplicity of Nemo Guardrails to guide the LLMs driven conversation toward the desired outcomes. define bot express greeting "Hey there!" define bot ask how are you "How are you doing?"

Chatbots 99

Chatbots Construction Best practices APIs 99

Knowmax

OCTOBER 10, 2023

Explore 30+ ready-to-use help desk scripts examples & templates and discover best practices to enhance your customer service interactions.

Scripts 52

Scripts Best practices Customer Service Contact Center 52

Callminer

NOVEMBER 6, 2018

For example, The CallMiner Index identified that long waiting times is the call center behavior consumers want to avoid most (42% of people feel this way). But something as commonplace as a call center script can also be a source of annoyance.

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Scripts Call Center Call center experience Contact Center 186

AWS Machine Learning

MARCH 27, 2025

We also showcase a real-world example for predicting the root cause category for support cases. For the use case of labeling the support root cause categories, its often harder to source examples for categories such as Software Defect, Feature Request, and Documentation Improvement for labeling than it is for Customer Education.

Education 108

Education Engineering APIs Enterprise 108

Outsource Consultants

JANUARY 24, 2025

This blog post explores the key components, best practices, and cutting-edge technologies that drive effective quality monitoring in contact centers. These tools help identify areas for improvement and highlight examples of outstanding service. For example, a U.S. Problem-solving skills and issue resolution.

Best practices 67

Best practices Contact Center Technology Schedule adherence 67

Callminer

APRIL 30, 2020

” – Gregory Ciotti, Go-To Scripts for Handling 10 Tricky Customer Service Scenarios , Help Scout; Twitter: @helpscout. For example, offering a refund might be necessary, but it shouldn’t be the only customer conflict resolution step you take.” Look for additional insights as you work towards a resolution.

Customer Service 273

Customer Service Scripts Construction Feedback 273

Outsource Consultants

JANUARY 16, 2025

At Outsource Consultants, we’ve seen firsthand how implementing contact center quality assurance best practices can transform customer experiences and drive business success — from security to seasonal industries to strategic call center KPI achievement. Start by mapping your QA criteria to specific business objectives.

Best practices 67

Best practices Contact Center First call resolution Average Handle Time 67

Fonolo

OCTOBER 28, 2021

They deal with a wide variety of customer concerns and personalities each day, and they must be able to interact off-script if the situation calls for it. Train your agents’ soft skills with these best practices. Here are some best practices to consider when training for call center soft skills: Set an example.

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Call Center Contact Center Best practices Scripts 157

AWS Machine Learning

FEBRUARY 29, 2024

The framework code and examples presented here only cover model training pipelines, but can be readily extended to batch inference pipelines as well. You can then iterate on preprocessing, training, and evaluation scripts, as well as configuration choices. script is used by pipeline_service.py The model_unit.py

Scripts 119

Scripts Engineering Metrics Best practices 119

Global Response

MARCH 27, 2024

An effective call center script balances consistent service quality with personalized customer interactions. The script should serve as a guide rather than a rigid framework. While customer service scripts are incredibly useful and beneficial, they can also be challenging to create. Understand customer needs and expectations.

Scripts 62

Scripts Call Center Customer Service Coaching 62

AWS Machine Learning

JULY 11, 2024

This solution uses Retrieval Augmented Generation (RAG) to ensure the generated scripts adhere to organizational needs and industry standards. In this blog post, we explore how Agents for Amazon Bedrock can be used to generate customized, organization standards-compliant IaC scripts directly from uploaded architecture diagrams.

Scripts 133

Scripts APIs Engineering industry standards 133

AWS Machine Learning

MARCH 15, 2023

The best practice for migration is to refactor these legacy codes using the Amazon SageMaker API or the SageMaker Python SDK. SageMaker runs the legacy script inside a processing container. SageMaker takes your script, copies your data from Amazon Simple Storage Service (Amazon S3), and then pulls a processing container.

Scripts 139

Scripts APIs Engineering Construction 139

AWS Machine Learning

NOVEMBER 15, 2023

For example, it can scale the data, perform univariate feature selection, conduct PCA at different variance threshold levels, and apply clustering. For this example, you don’t use a specialized dataset; instead, you work with the California Housing dataset that you will import from Amazon Simple Storage Service (Amazon S3).

Scripts 114

Scripts Best practices Accountability Engineering 114

CSM Magazine

FEBRUARY 5, 2025

Step 3: Teach Communication Best Practices Empathy, clear communication, and active listening are vital skills for customer support. Equip your rep with best practices for engaging with customers: Be Empathetic Teach your rep to acknowledge how the customer feels.

Customer Support 52

Customer Support Customer centricity Construction Morale 52

Balto

JANUARY 3, 2025

For example, focusing solely on Average Handle Time (AHT) may improve efficiency but hurt customer satisfaction if it leads to rushed interactions. Agents perform best when they understand how their performance is being measured and what is expected of them. Choosing the Right Call Center Monitoring Metrics: What Should You Measure?

Best practices 52

Best practices Call Center First call resolution Coaching 52

TechSee

SEPTEMBER 29, 2020

Ensure new hires are crystal clear on best practices and ideal workflows so they can do their jobs efficiently and limit the number of escalated issues – reducing cost per call. For example, AI platforms can present proactive knowledge suggestions to agents while they are on the line or in a chat with a customer.

Call Center 196

Call Center Self service Gamification Contact Center 196

AWS Machine Learning

NOVEMBER 14, 2022

We provide a step-by-step guide to deploy your SageMaker trained model to Graviton-based instances, cover best practices when working with Graviton, discuss the price-performance benefits, and demo how to deploy a TensorFlow model on a SageMaker Graviton instance. The inference script URI is needed in the INFERENCE_SCRIPT_S3_LOCATION.

Scripts 95

Scripts APIs Best practices Engineering 95