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The Gift of Customer Feedback by Isabelle Zdatny

ShepHyken

How can negative feedback act as a valuable tool in preventing customer churn? Why should companies prioritize genuine feedback over high survey scores? What are the best practices for creating effective and concise customer surveys? Top Takeaways Customer feedback is a gift. ” “All feedback is a gift.

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Guest Post: 4 Customer Service Best Practices for Your Subscription Business

ShepHyken

Make Note of Feedback. Whenever you receive feedback from a customer (good or bad — but especially when it’s bad), make note of it. . Whenever you receive feedback from a customer (good or bad — but especially when it’s bad), make note of it. . However, you can turn these negative communications into positives. .

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Top 5 Customer Service & CX Articles for Week of October 28, 2024

ShepHyken

What Customer Service Trends Should You Jump On Now? My Comment: I like this article, which shares some of the big trends in customer service and CX, tells us why and then suggests what we might do with the information. As technology is changing faster than ever, the trends are changing as well. Engage, Delete, Ignore or Snub?

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How Government (and Any Business) Can Transform Customer Experience with Gabriele Masili

ShepHyken

Why is it important to get feedback in real time? Gathering feedback while someone is using a service, not just after, can provide valuable insights to improve processes and fix issues before they escalate constantly. When many people provide feedback, it can be analyzed to show trends and areas for improvement.

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Call Center Best Practices for Superior CX

TeleDirect

Call Center Best Practices for Superior CX Call Center Best Practices for Superior CX is essential for businesses aiming to enhance customer experience (CX) and build lasting relationships. Best Practices for a High-Performing Call Center 1. Use analytics tools to track customer sentiment trends.

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Best Practices to Monitor Your Remote Call Center Agents

ShepHyken

Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. If you are looking for best practices to monitor remote agents’ performance, this blog is for you. This kind of regular feedback helps the agents better their performance and deliver unremitting services.

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Contact Center Customer Experience Best Practices

Callminer

Change isn’t necessarily bad, but it certainly is confusing when you have to cut through the noise and determine which best practices and trends will launch your contact center ahead of the competition. This post will help you zero-in on those technologies and best practices proven to produce results.