CustomerSuccessBox

JUNE 5, 2019

The best practices for configuring a health score include. As recent as last year, CustomerSuccessBox also calculated a single health score but after early feedback from customers, we realized that a traditional customer health score does not work in the modern success environment. Validate specific outcomes.

Best practices 89

Best practices SaaS Accountability B2B 89

Lumoa

JUNE 2, 2022

There is no doubt that customer feedback is one of the most valuable resources that companies have available. When used properly, reviews and other types of feedback allow enterprises to develop engaging marketing campaigns , design better products, and make strategic decisions based on what customers expect from their products and services.

Feedback 78

Feedback Best practices Surveys Enterprise 78

Totango

SEPTEMBER 15, 2020

The following stakeholder engagement best practices are a great place to start: Build Key Relationships. Reach out with general, indirect automated digital communication such as emails about tips, webinars, and announcements on an as-needed basis. . Stakeholder Engagement Best Practices That Work.

Best practices 72

Best practices Personalization Customer retention Enterprise 72

Noble Systems

SEPTEMBER 8, 2020

This blog compiles the top five best practices to help those who are transitioning to, or looking to maintain, an at-home workforce to achieve the best outcomes. Be sure to ask agents for their feedback and ideas to help them stay connected and strengthen their sense of community. Making the Change with Confidence.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Noble Systems

DECEMBER 4, 2019

This feedback produces Voice of the Customer (VoC) that can help your company redefine and elevate the customer experience throughout the journey which, in turn, strengthens engagement and loyalty. Training employees when and how to ask for feedback is vital. VoC Technologies that Monitor Feedback and Reward Employees.

Feedback 80

Feedback Gamification Analytics Customer centricity 80

Education Services Group

JULY 20, 2021

ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. Product updates, like Marley talked about in the webinar, aren’t likely to be considered spammy because their focus is on information and education.

Accountability 98

Accountability Chatbots Surveys Journey mapping 98

Talkdesk

SEPTEMBER 2, 2015

To that end, we host a Customer Spotlight webinar series to explore advances in this field. Surveypal is an online customer survey platform that helps companies of all sizes gather actionable feedback from their customers. If you get any type of feedback from the customer, the survey can be the opening for that conversation.”.

Best practices 68

Best practices Customer Service Surveys call center software 68

Callminer

NOVEMBER 6, 2018

Instead they rely on random feedback surveys or random quality assurance of calls. Learn more results from our CallMiner Index at our upcoming webinar Stop Losing Customers By Listening To Them With Speech Analytics including: • Which sectors have the biggest churn rates and how that has changed in the last five years. •

Scripts 186

Scripts Call Center Call center experience Contact Center 186

customer sure

JANUARY 20, 2025

If youre a CustomerSure client, you can personalise customer interactions based on real-time feedback. AI-Driven Feedback Analysis: Turning Data Into Actions that Matter to Customers The sheer volume of customer feedback can overwhelm even the most dedicated CX teams. How to Act: Start with a different attitude to low scores!

Customer centricity 62

Customer centricity Customer retention Feedback Best practices 62

AskNicely

NOVEMBER 28, 2018

Brands that embrace NPS best practices are unlocking hyper growth and accelerated advocacy. Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. Real-world examples of how to best take action on feedback, and what happens when you don’t! Erik Linask.

Benchmark 60

Benchmark Best practices Marketing Feedback 60

ChurnZero

MARCH 7, 2025

3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap. 3: Catalog your content needs: Focus on self-service content, product information, FAQs, roadmaps, best practices, tips and tricks, and industry news.

SaaS 52

SaaS Gamification B2B Metrics 52

ChurnZero

FEBRUARY 15, 2022

Customer education can also take many forms such as webinars, training videos, email campaigns, FAQs, and more. Customer education best practices : how to educate customers Using a customer education strategy is effective at converting prospects into long-term customers.

Best practices 52

Best practices Education Sales Analytics 52

ChurnZero

FEBRUARY 15, 2022

Customer education can also take many forms such as webinars, training videos, email campaigns, FAQs, and more. Customer education best practices : how to educate customers. Here are our top tips for how to educate customers with customer education best practices. Own your customer education.

Education 52

Education Best practices Sales Analytics 52

ChurnZero

SEPTEMBER 27, 2024

That’s especially true when it comes to aligning everyone on outcomes and gathering the data to track and measure them, which requires a set of outcomes based customer success best practices. Using attendee questions from our recent webinar on outcomes based customer success, they’ve mapped out six best practices to follow.

Best practices 52

Best practices Accountability Sales Feedback 52

Genroe

OCTOBER 17, 2023

About 3 minutes after your first customer feedback or NetPromoter survey goes out, management will be pounding the desk for a report with charts, analysis and recommendations. The question is, apart from a simple chart of scores, what else should be included in your best practice Net Promoter reporting pack?

Best practices 52

Best practices Surveys Feedback Customer Experience 52

Genroe

DECEMBER 4, 2016

The post Webinar: Using Customer Feedback To Grow Sales appeared first on Genroe.

Feedback 40

Feedback Sales Best practices 40

Totango

AUGUST 16, 2022

Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business. Here’s our guide to today’s best customer retention management software. Customer Feedback: Qualroo.

Customer retention 106

Customer retention Upselling CRM SaaS 106

JustCall

MARCH 7, 2023

Read on for to know more on the same, along with pro tips and strategies to create a sales process tailored to a digital ecosystem and discover some of the best practices for hybrid work. This article reveals the pros and cons of this work model and some hybrid workplace best practices to build a productive team.

Best practices 52

Best practices Sales Morale Personalization 52

NICE inContact

JULY 30, 2019

Collecting quality customer feedback is great, but how can you ensure that it’s actionable for your business? Find the right balance for your customers to deliver helpful feedback. The best way to encourage quality customer feedback is to make it obvious that you are listening and then doing something about what you hear.

Feedback 55

Feedback Surveys Contact Center Best practices 55

Totango

JUNE 10, 2022

In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Some of the key takeaways from the webinar included: . After the live webinar, the speakers participated in a Q&A session with audience members. Here is a recap of the Q&A and be sure to check out the webinar on-demand below. .

Chief Customer Officer 108

Chief Customer Officer Best practices Accountability Feedback 108

Genroe

FEBRUARY 6, 2017

In this one hour webinar we will share, using Excel: How to design your survey […]. The post Webinar: Practical Survey Analysis in Excel appeared first on Genroe. While there are many advanced statistical packages out there you don’t need them to perform a detailed and comprehensive analysis of your survey data.

Surveys 58

Surveys Best practices Feedback 58

CSM Practice

MAY 16, 2020

At CSM Practice, we are following the Covid-19 situation and its impact on customer success closely. And as we collectively work together to lower the curve, we would like to provide some guidance based on best practices to smoothen customer journeys during the Coronavirus pandemic. Attend a webinar to drive more value.

Best practices 52

Best practices SaaS Customer centricity Finance 52

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Chief Customer Officer 52

Chief Customer Officer SaaS Benchmark B2B 52

Aspect

DECEMBER 10, 2019

Then, Aspect product owners are available for questions and feedback from board members. Additionally, ASUGA sponsors monthly webinars as well a constant presence on the ASUGA forums, <LINK: community.aspect.com > answering questions and adding input. Ann said the board meets twice a month.

Airlines 118

Airlines Best practices Feedback Contact Center 118

delighted

APRIL 25, 2022

Casper has been using Delighted for three years to run their customer experience management program – sending out surveys at key customer journey milestones to capture customer sentiment, analyzing the feedback in Delighted, and acting on it in real-time. They use the resulting feedback in 3 ways: 1. IMPULSE REFERRALS.

CRM 60

CRM Feedback Best practices Surveys 60

ChurnZero

OCTOBER 28, 2022

To get the rest of our findings, watch our webinar, 2022 Customer Success Study results revealed , in which our expert panel offers their take on the big trends, triumphs, and gaps across the industry. In the scaled model, we now have a monthly webinar on that topic, and we invite as many people as we can to it.

Best practices 52

Best practices Chief Customer Officer Sales Upselling 52

ChurnZero

APRIL 22, 2022

Our CS team collects, reviews and follows up on every piece of customer feedback, whether positive or negative. We want you to know that you’re heard, and that your feedback counts. We know that every customer is different, so we tailor our communications to meet you where you are, with the information you need. this October.

Feedback 98

Feedback Coaching Best practices Customer Experience 98

Noble Systems

DECEMBER 4, 2019

This feedback produces Voice of the Customer (VoC) that can help your company redefine and elevate the customer experience throughout the journey which, in turn, strengthens engagement and loyalty. Training employees when and how to ask for feedback is vital. VoC Technologies that Monitor Feedback and Reward Employees.

Feedback 52

Feedback Gamification Analytics Customer centricity 52

Kayako

JUNE 23, 2016

We live in an age where customers expect to be able to give their feedback on everything almost instantly. So, it’s important to collect useful feedback from your customers to ensure they feel valued and also action their comments. Why your company needs customer feedback. Understand your feedback.

Feedback 51

Feedback Management Customer Service Best practices 51

Playvox

MAY 26, 2021

For more information about how you can implement cross-selling and upselling, including best practices from contact centers that are currently cross-selling and upselling, I highly encourage you to read the full research report. Based on that research, we’ve chosen four action steps you can take now. Emphasize Educating, Not Selling.

Upselling 92

Upselling Education Contact Center Coaching 92

Kayako

JUNE 23, 2016

We live in an age where customers expect to be able to give their feedback on everything almost instantly. So, it’s important to collect useful feedback from your customers to ensure they feel valued and also action their comments. Why your company needs customer feedback. Understand your feedback.

Feedback 50

Feedback Management Customer Service Best practices 50

Kayako

OCTOBER 1, 2015

Morten Lundsby, ex-Googler and founder of user insights tool UserChamp, joined us for a webinar in which he took a look at ways to get more value out of your customer conversations. In the webinar, Morten talks us through how to push onboarding materials upstream before a potential customer is a customer. Not ready to watch?

Sales 92

Sales Marketing Feedback Accountability 92

ChurnZero

NOVEMBER 26, 2024

By thoughtfully crafting your job title, you will set clear expectations and attract candidates who are the best fit for the role. To find out more, view our webinar, Why Titles Matter In Customer Success , with Parul Bhandari, fractional customer experience leader at CustomerXSuccess. 3: Provide an engaging overview.

SaaS 52

SaaS Upselling Enterprise industry standards 52

Fonolo

SEPTEMBER 28, 2021

If they struggle to find the words to assist you or are unable to demonstrate empathy in their response, offer them feedback and try the exercise again. 5 Best Practices for Training Remote Call Center Agents. Finish X number of training webinars in Q1. Pay close attention to how the candidate handles the conversation.

Call Center 150

Call Center Management Agent burnout Employee engagement 150

Totango

AUGUST 11, 2022

Customer satisfaction and feedback surveys. To improve your relationships with SaaS clients, you can systematically apply customer success best practices to critical points where your customers interact with you digitally along each step of their customer journey. Elicit frequent feedback. Elicit Frequent Feedback.

SaaS 113

SaaS Journey mapping B2B Upselling 113

CSM Magazine

JUNE 13, 2018

Register for this free webinar and join us on 14th June at 3pm BST/4pm CEST. (7:00am Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback. . Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback. 7:00am PDT, 9:00am CDT, 10:00am EDT). (If

Customer Service 40

Customer Service Customer centricity Chatbots Best practices 40

CX Journey

DECEMBER 28, 2017

In a recent webinar, two Everwise Mentors shared their best practices and perspectives on mentoring: Jagdish Pavan Kumar , Senior Manager of Data Management at Veritas Technologies; and Cindy Cruzado , Instructor at Pragmatic Marketing. With any goal or change, it’s best to set up methods of tracking and ongoing feedback.

Best practices 36

Best practices Feedback Accountability Personalization 36