NobelBiz

MAY 9, 2023

– Brad Butler, Contact Center Software Consultant @ NobelBiz Key Best Practices for Dialer Software Optimization Of course, every business is different and true optimization will factor in the specific elements of each and every campaign. Use these metrics to assess their performance and identify areas for improvement.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Callminer

NOVEMBER 18, 2020

If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. The contact center industry is rapidly evolving – whether you’re in the fleet space like Donlen or something else – with a variety of macro trends…”. Steve Bufton. DonlenFleet.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

Call Design

SEPTEMBER 21, 2021

Gamification changes the game in the agent training space. While gamification is designed primarily to improve the engagement of agents, its effects upon customer service quality have already been illustrated. A recent study has shown that companies enjoy a 700% conversion rate when using gamification within their workplace.

Gamification 78

Gamification Schedule adherence Average Handle Time First call resolution 78

Noble Systems

MARCH 20, 2019

To this end, the use of call center gamification represents a bona-fide breakthrough. How Gamification Works. So how does gamification work? Simply put, it uses contests, rewards, leader boards, badges and more to teach employees important content and best practices.

Gamification 75

Gamification Call Center Customer Experience Banking 75

Noble Systems

DECEMBER 18, 2018

That’s why many companies are turning to gamification to drive behaviors that improve sales effectiveness and achieve world-class status. A recent study conducted by CSO Insights, says that sales goal attainment across geographies and industries dropped from 63% in 2012 to 53% in 2016. All of them can be enhanced with gamification.

Gamification 75

Gamification Sales Contact Center Business Process Outsourcing 75

Beyond Philosophy

APRIL 6, 2016

Some companies, however, go too far with benchmarking initiatives; and they can become hyper-concerned, even obsessed, with competitive focus inside of their industry. For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device.

Gamification 150

Gamification Benchmark Automotive Wireless 150

Playvox

FEBRUARY 23, 2022

One proven way to motivate your team is to drive engagement with gamification. Some of the reasons driving disengagement include pay, industry, management, and company culture. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. The Psychology Behind Gamification.

Gamification 73

Gamification Contact Center Employee engagement Morale 73

Noble Systems

JANUARY 21, 2019

By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors. Improving & Sustaining Sales Effectiveness. Develop, Coach, Onboard, Motivate.

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Gamification Sales Contact Center CRM 61

ProProfs Blog

SEPTEMBER 17, 2021

In the next section, let’s understand some employee experience best practices. Gamification is the method of turning work into a game wherein employees have to compete to get the job done. Research shows that 72% of employees believe in gamification, which helps them work harder and be better at what they do.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

TechSee

SEPTEMBER 29, 2020

Ensure new hires are crystal clear on best practices and ideal workflows so they can do their jobs efficiently and limit the number of escalated issues – reducing cost per call. Investment in artificial intelligence (AI) has been a key focus of customer service departments across almost every industry over the past decade.

Call Center 196

Call Center Self service Gamification Contact Center 196

Fonolo

NOVEMBER 22, 2022

Whether you’re diving into a new industry or looking to brush up on your skills, training courses can benefit professionals at any stage of their career. The Manager’s Guide to Call Center Gamification. Fortunately, e-learning has made call center management courses more accessible than ever.

Call Center 147

Call Center Management Benchmark Contact Center 147

Noble Systems

SEPTEMBER 8, 2020

This blog compiles the top five best practices to help those who are transitioning to, or looking to maintain, an at-home workforce to achieve the best outcomes. Many companies are turning to gamification to effectively build knowledge, develop new skills, and motivate employees to align with changing customer needs.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Playvox

OCTOBER 12, 2022

While some contact centers are considering a move back to a fully on-site workplace, there are clear signs remote work is here to stay —across industries and for customer experience organizations in particular. What are Best Practices for Managing Remote Contact Center Agents? Download your copy here.

Best practices 76

Best practices Contact Center Management contact center solutions 76

Fonolo

OCTOBER 3, 2018

This is not a criticism – it’s simply the reality, an industry-wide circumstance brought about by the learning curves and rapid technological changes to the customer service space in contemporary times. For instance, gamification has become a popular way of engaging contact centers teams while also improving the bottom line.

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Contact Center contact center workforce Gamification Call Center 170

Noble Systems

JANUARY 21, 2019

By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors. Improving & Sustaining Sales Effectiveness. Develop, Coach, Onboard, Motivate.

Gamification 52

Gamification Sales Contact Center CRM 52

Fonolo

NOVEMBER 23, 2021

Contact Center Trends: Industry Predictions for 2022. That explains the 600% increase in call volume across various industries’ call centers. That’s a big hit to an industry that already experiences a 30-45% agent attrition rate outside of COVID! 5 Best Practices for Training Remote Call Center Agents.

Call Center 148

Call Center Abandon rate Gamification Education 148

Call Design

SEPTEMBER 9, 2021

Incorporating industry best practice and key milestones is key, along with the continual updating and development of the plan to suit changing business environments and new ways of thinking. The value of having a well-developed and executed plan is paramount. Continuous Training . Team Meetings.

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Gamification Best practices Feedback Employee engagement 146

Calabrio

MARCH 7, 2025

What exactly does it mean, how is it measured, and what are the current industry trends? By calculating the rates of agent turnover and attrition, you can not only understand changes in your workforce composition over time but also compare your trends to others across the industry. Contact center industry averages vary.

Call Center 52

Call Center Benchmark Contact Center Gamification 52

Fonolo

JUNE 22, 2021

Getting started is easy: you can read all about it in our latest practical guide, How to Foster Engagement in a Hybrid Contact Center , a rich report offering concrete insights and best practices for supporting your employees whether they’re in-office or remote. Gamification and performance-based incentives.

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Call Center call center software Employee engagement Gamification 151

Cincom

FEBRUARY 21, 2025

4 Best Practices for Implementing CPQ Training A well-executed CPQ (Configure, Price, Quote) training program ensures that sales teams can effectively utilize the system to streamline quoting, improve accuracy, and accelerate deal cycles. Ready to transform your sales process? 6- What is CPQ Cloud Training?

Sales 40

Sales Gamification Finance Best practices 40

Outsource Consultants

AUGUST 3, 2020

The travel industry has seen an otherwise busy vacation season stifled by the global COVID pandemic. And now that many customers are primed (and overdue) for some R&R, consumer expectations across the travel industry have never been higher. . Here’s how: Be Prepared for the Travel Industry Restart.

Interactive Voice Response 127

Interactive Voice Response Average Handle Time outsourcing Call Center 127

Fonolo

DECEMBER 12, 2018

Industry wide, there is now a deeper understanding of CX as a multi-faceted, complex, incredibly important piece in the success (or failure) of any brand. To stay at the top of your game in the year ahead, it’s essential to understand larger CX trends and how they are shaping our world and our industry. Investing in Agents.

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Gamification Airlines Contact Center B2B 116

Noble Systems

JUNE 7, 2019

For industry analysts, one of the key points of the SNUG experience is to get an impression of our company and products, and most importantly, how we help customers improve processes and performance. One of Paul’s favorite topics to write about is gamification – he has an extensive catalog of published analysis on the technology.

Gamification 75

Gamification Contact Center Coaching Education 75

Fonolo

JANUARY 31, 2023

As the industry advances, so do the methods we use to ensure our workforce is performing at its best. Read on for our complete guide, where we’ll explore all the best practices. Use incentives and gamification Call center training material can get pretty dry. Still have questions about call center training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

Noble Systems

MARCH 22, 2021

It promotes sharing of best practices and speed of issue resolution. It assists agents with the next best action or alerts supervisors when intervention can help. Gamification Accelerates Learning and Improves Retention. Better trained agents foster higher employee and patient satisfaction and retention.

call center solutions 98

call center solutions Healthcare Call Center Interactive Voice Response 98

Noble Systems

JANUARY 2, 2019

In Part 1 of a recent interview with CUSTOMERZONE360, Lee Allum, VP of Marketing, Noble Systems, provides Editor Erik Linask with a rare “behind-the-scenes” look at the factors affecting change across the contact center industry and how Noble Systems has evolved its portfolio to stay aligned with customer needs.

Contact Center 75

Contact Center Gamification Best practices Marketing 75

ChurnZero

MARCH 7, 2025

3: Catalog your content needs: Focus on self-service content, product information, FAQs, roadmaps, best practices, tips and tricks, and industry news. Finally, consider gamification to identify and encourage the right behaviors through badges and recognition. 2: Align community metrics with organizational goals.

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SaaS Gamification B2B Metrics 52

Balto

JANUARY 18, 2025

Investing in call center management best practices and focusing on managing call center agents can significantly enhance the call center’s performance, creating a foundation for growth, strengthening customer relationships, and positioning your brand as an industry leader. Regularly celebrate winsbig or small.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Investing in call center management best practices and focusing on managing call center agents can significantly enhance the call center’s performance, creating a foundation for growth, strengthening customer relationships, and positioning your brand as an industry leader. Regularly celebrate winsbig or small.

Best practices 52

Best practices Call Center Metrics Management 52

Calabrio

APRIL 11, 2025

Shadowing live calls helps trainees understand nuances, hear best practices in action, and ask questions in context, while also fostering social learning, a more collaborative culture, and better team morale. Industry-Specific Regulations: Any rules relevant to your sector (e.g., PCI-DSS in finance, HIPAA in healthcare).

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

COPC

MARCH 11, 2024

If we are not, what strategies and timelines are we considering for implementing this best practice? Related Onboarding Best Practices: Reducing Attrition in the First 90 Days focuses on why new hires leave during the first 90 days and tips to increase the likelihood of a new hire becoming a long-time employee.

Call Center 97

Call Center Gamification Coaching Employee engagement 97

Calabrio

MARCH 4, 2025

Find out what it takes to deliver winning service and sales experiences across channelsincluding the best omnichannel contact center software options to support your efforts in 2025. 5 Essential Omnichannel Contact Center Best Practices Implementing and managing an omnichannel contact center is anything but a set-it-and-forget it affair.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

Fonolo

NOVEMBER 29, 2018

In this white paper , you’ll read about several significant subplots in 2019: Gamification in the Contact Center. Read on about these industry issues and trends so that you can power-up and defy the odds in 2019. Storyline: Gamification. Going forward, what will these trends be? Look no further … we have you covered!

Contact Center 73

Contact Center Gamification contact center workforce Education 73

Interaction Metrics

FEBRUARY 20, 2025

We also benchmark your NPS against industry standards, providing critical insights that show where you stand compared to competitors. Use real customer feedback to tailor training sessions that focus on common pain points and best practices for resolution. Train your employees on survey best practices.

Surveys 62

Surveys Benchmark Feedback Metrics 62

ChurnZero

MAY 4, 2023

Many people requested best practices for the CSM role and for using the ChurnZero platform. ” Ambassadors are ChurnZero champions and product enthusiasts, with diverse industry and global representation. We wanted to better understand our customers’ needs so that we could improve their community experience.

SaaS 98

SaaS Gamification Best practices Feedback 98

Playvox

MARCH 27, 2023

Alternatively, burnout is a legitimate concern that impacts numerous people in various industries. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. I can attest to the effectiveness of gamification in boosting agent productivity.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Outsource Consultants

APRIL 12, 2021

Performance monitoring tools like dashboards and gamification can serve as digital trainers as the agents graduate to working with real customers. Not only will you get expert advice and best practices, you’ll probably learn something new about your customer base. BPO Vendor Priority #3 — Train with an Eye on KPIs.

Management 125

Management outsourcing Gamification Average Handle Time 125