ProProfs Blog

SEPTEMBER 17, 2021

In the next section, let’s understand some employee experience best practices. Sharing customer feedback with your employees is the best way to keep them motivated in their work. When a customer appreciates good work done by your employee, it boosts their morale and encourages them to continue giving good output.

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Playvox

OCTOBER 12, 2022

What are Best Practices for Managing Remote Contact Center Agents? and Canadian contact center employees, these six management best practices will boost remote agent engagement and up your team’s customer experience game, both of which are critical to long-term success.

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Noble Systems

SEPTEMBER 8, 2020

This blog compiles the top five best practices to help those who are transitioning to, or looking to maintain, an at-home workforce to achieve the best outcomes. Many companies are turning to gamification to effectively build knowledge, develop new skills, and motivate employees to align with changing customer needs.

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contact center workforce Best practices Contact Center Employee engagement 76

Noble Systems

FEBRUARY 4, 2019

One solution that has gained popularity in recent years for its ability to provide continuous feedback to employees, particularly those in contact centers, is gamification. Factor in skill competency when determining frequency of feedback through gamification. Improves employee morale. This is the case with gamification.

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Fonolo

NOVEMBER 7, 2018

Feast your eyes on the infographic below (along with the accompanying Coles notes) which acts as a handy cheat-sheet for those looking to revitalize their contact and call centers with simple changes (including gamification, service levels, and call-backs), all of which will continue to shape the landscape in 2019. Gamification.

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Contact Center Gamification Abandon rate Call Center 182

Callminer

APRIL 21, 2020

Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Matt Skoglund. LawnStarter.

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Calabrio

MARCH 7, 2025

Make it fun with gamification: Inject some excitement into the workday with call center gamification tools. One of the best ways to gauge how to boost morale is by asking your team what flexibility means to them. Discover and Share Best Practices: Analyze successful interactions to uncover best practices.

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Balto

JANUARY 18, 2025

Investing in call center management best practices and focusing on managing call center agents can significantly enhance the call center’s performance, creating a foundation for growth, strengthening customer relationships, and positioning your brand as an industry leader. Build a Culture of Recognition Recognition isnt fluff.

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Balto

JANUARY 17, 2025

Investing in call center management best practices and focusing on managing call center agents can significantly enhance the call center’s performance, creating a foundation for growth, strengthening customer relationships, and positioning your brand as an industry leader. Build a Culture of Recognition Recognition isnt fluff.

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Best practices Call Center Metrics Management 52

Outsource Consultants

FEBRUARY 22, 2021

For most workers, it’s been almost a year away from the office — and morale is high: 86 percent of remote workers feel less stressed. And the best call centers are already building supervisory best practices around specific soft skills: Trustworthiness. Remote workforces require special qualities from their leaders.

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Fonolo

NOVEMBER 29, 2018

In this white paper , you’ll read about several significant subplots in 2019: Gamification in the Contact Center. Storyline: Gamification. Going forward, what will these trends be? Look no further … we have you covered! Investing in Agents. Voice-Powered Technology (VPT). Artificial Intelligence (AI): Hero or Villain?

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Playvox

FEBRUARY 20, 2024

Let’s talk about solutions and best practices you can leverage to set your remote teams up for success. The Playvox WFM solution has made a significant impact on our ability to scale our customer operations team and gives our agents a morale boost as they now know their schedules will be accurate.

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Playvox

APRIL 11, 2023

Keep contact center agents engaged and dedicated to delivering world-class customer interactions by implementing these best practices today. Ongoing learning opportunities keep staff updated on industry trends, best practices, and customer service techniques. Ensure the acknowledgment is substantial and regular.

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Noble Systems

APRIL 14, 2021

With better training and better morale, virtual call center employees can even be more productive than in a bricks-and-mortar site, leading to improved customer service. Choosing the best virtual contact center platform for your needs. 5 Best Practices for Managing Employees in the Virtual Call Center.

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Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Gamify Your Service Center Gamification has become a popular way to motivate employees and boost contact center productivity in service and support centers. Request a demo today to learn more!

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Interaction Metrics

FEBRUARY 20, 2025

Use real customer feedback to tailor training sessions that focus on common pain points and best practices for resolution. This not only boosts customer satisfaction but also enhances employee morale and engagement. Recognizing and celebrating these efforts reinforces best practices and inspires others to follow suit.

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Fonolo

OCTOBER 3, 2018

Unfortunately, some contact centers still insist on a no-hangup rule (agents are penalized for ending a call) in order to improve or sustain metrics; and they do not offer moral or psychological support to front-line agents who live through some horrific experiences on the job. No Money, Honey. Contact centers are expensive, it’s true.

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CSM Magazine

APRIL 15, 2021

It encourages agents to share best-practice learning while demonstrating to customers that your organisation cares and delivers true value. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story. and “What are our core values?”

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delighted

APRIL 27, 2021

Product survey best practices. Gamification of the survey can also improve the response rate. Customer interview best practices. Also, taking the time and effort to work on a product that doesn’t solve your clients’ problems is a major cost to your company, not to mention the morale of your team.

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teleopti

APRIL 30, 2019

For example, today’s customer service departments have a powerful role to play in sharing best-practice principles with the rest of the organization. Think about infusing AI into the employee experience – consider deploying artificial intelligence methods such as Chatbots to enhance internal communication and employee morale.

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NobelBiz

AUGUST 28, 2023

High turnover not only affects the contact center performance but also dampens team morale. Check out our free, on-demand Contact Center Gamification Workshop. Agent Attrition Woes Agent attrition – the phantom haunting every contact center. The struggle to retain skilled agents is real. Tired of agent turnover and engagement woes?

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NICE inContact

JANUARY 24, 2017

A little celebrating can go a long way for employee morale, and let’s be serious – who doesn’t like a little party? As with all contact center gamification , make sure you are driving the right behaviors, that all agents have an opportunity to win, and that guidelines are clear. Build Excitement for Go-Live.

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NobelBiz

APRIL 18, 2022

To address this, attempt to modify your workplaces to better disperse ambient noise, improve natural light and décor, provide appropriate work equipment, encourage frequent or occasional telecommuting, and encourage contact, and share best practices among agents. Top achievers might be awarded for their achievements as well.

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Calabrio

JUNE 17, 2019

Add Gamification. Studies have shown that implementing a gamification component to your KPI’s is a very effective way to motivate your employees to high levels of performance. If your organization has not yet considered opening work-from-home opportunities for your agents now is a great time to start evaluating this as an option.

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Contact Center Management Gamification Morale 40

Playvox

MARCH 12, 2023

Showing that you care goes a long way in helping boost team morale and, as a result, performance. Implementing gamification and incentive programs, offering flexible work arrangements, and creating a positive work environment that encourages employee engagement can help reduce turnover and keep your team happy.

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Contact Center Gamification Metrics Quality management 52

NobelBiz

JUNE 5, 2023

If you want to learn more about all the best practices with training and staffing for contact centers, we encourage you to watch one of our latest webinars on this very topic: Contact Center Staffing in a Remote World: Most effective strategies for recruiting, retention, and motivation of Contact Center employees.

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aircall

APRIL 16, 2021

Team building and improving morale. Best Practices to Align Your Sales and Support Teams. Set daily goals according to how many interactions a sales rep needs to have to close a sale, and leverage gamification software for a little friendly competition. Increase revenue. Generate quality leads. Improve sales workflows.

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Balto

JANUARY 14, 2025

Gamification : Tools turn performance goals into rewards, boosting morale. What are the best practices for implementing call center analytics? Poor analytics management leads to inefficiencies, missed opportunities, and reduced customer satisfaction. Start by defining clear objectives and identifying key metrics.

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Playvox

JANUARY 13, 2022

Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022. Gamification. More contact centers are using gamification to complement their training programs and to incentivize teams.

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