Remove Best practices Remove Gamification Remove SaaS
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Seven customer community building tips for SaaS CSMs

ChurnZero

Companies operating in the SaaS space also stand to gain by borrowing a page from this playbook and striving to build a community online. Research suggests SaaS companies that foster online customer communities strengthen key metrics that are important to Customer Success. After a careful evaluation, we selected Higher Logic Vanilla.

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How to build a digital customer community and maximize its impact.

ChurnZero

An active digital customer community is a competitive advantage for any B2B SaaS company. For B2B SaaS companies, a strong community is a key component to building great customer relationships. Finally, consider gamification to identify and encourage the right behaviors through badges and recognition.

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Sales Team Training: Best Practices to Empower Your Sales Reps

aircall

To make that happen, you’ll need to clearly define your sales training process, invest in the right training programs, and follow best practices for training sessions. . Activities like gamification and healthy sales competitions help to inspire and motivate sales team members. What Is Sales Team Training?

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How SaaS Software Can Help Sync Your Sales & Support Teams

aircall

SaaS software, also known as cloud-based software, has now gone mainstream, making it easy for teams to leverage all the software programs they need to work collaboratively, wherever they are. Let’s look specifically at how SaaS software can help sync your sales and support teams so they work together in perfect harmony.

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The Top Contact Center Trends to Watch in 2019 [White Paper]

Fonolo

As always, we keep watch of trends and issues pertinent to contact centers, continuously shifting due to technological advancements; mergers and acquisitions in the SaaS space; the realigning of customer service and experience priorities on the part of brands; and more. Storyline: Gamification. Look no further … we have you covered!

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Want to boost Customer Success? Start with self-service.

inSided

That said, it's fair to say that it becomes even more critical in B2B SaaS companies, where increasing customer engagement, and retention, are (or should be!) Traditionally in B2B SaaS companies, speaking to your customers involved webinars, meet-ups and in-person events. at the forefront of your overall business goals.

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A Beginner’s Guide On An Effective Inbound Call Strategy

OctopusTech

Best Practices For Effective Inbound Calls Strategy 1. We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors. Some companies even use call center gamification as an incentive system for performance.