Beyond Philosophy

APRIL 6, 2016

For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches. They are looking for better experiences across channels, as well as reasons to spend.

Gamification 150

Gamification Benchmark Automotive Wireless 150

Noble Systems

DECEMBER 18, 2018

That’s why many companies are turning to gamification to drive behaviors that improve sales effectiveness and achieve world-class status. A recent study conducted by CSO Insights, says that sales goal attainment across geographies and industries dropped from 63% in 2012 to 53% in 2016. All of them can be enhanced with gamification.

Gamification 75

Gamification Sales Contact Center Business Process Outsourcing 75

Playvox

FEBRUARY 23, 2022

One proven way to motivate your team is to drive engagement with gamification. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. The Psychology Behind Gamification. Why Does Gamification Work? Maslow’s Hierarchy of Needs Five Stage Pyramid.

Gamification 73

Gamification Contact Center Employee engagement Morale 73

Noble Systems

JANUARY 21, 2019

By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors. Get more details on their strategies, goals and results in the case study.

Gamification 61

Gamification Sales Contact Center CRM 61

TechSee

SEPTEMBER 29, 2020

A recent study on this topic found that customer satisfaction (CSAT) ratings are 35-45% lower for customers who must make a second call about the same issue. Ensure new hires are crystal clear on best practices and ideal workflows so they can do their jobs efficiently and limit the number of escalated issues – reducing cost per call.

Call Center 196

Call Center Self service Gamification Contact Center 196

ProProfs Blog

SEPTEMBER 17, 2021

Studies show that companies that invest in employee experience outperform the ones that don’t by 4.2x In the next section, let’s understand some employee experience best practices. Gamification is the method of turning work into a game wherein employees have to compete to get the job done.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

Noble Systems

JANUARY 21, 2019

By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors. Improving & Sustaining Sales Effectiveness. Develop, Coach, Onboard, Motivate.

Gamification 52

Gamification Sales Contact Center CRM 52

NICE inContact

JULY 19, 2019

So why subject your contact center to just one flavor of gamification ? Studies show gamification positively impacts employee engagement, and employee engagement impacts the bottom line. With such clear benefits, incorporating gamification into your performance management program is a win-win situation. Team Competition.

Gamification 54

Gamification Contact Center Employee engagement Call Center 54

Balto

OCTOBER 20, 2022

One Zendesk study polled over 1,000 US customers and found that 58% of the respondents stopped buying from the company after receiving lousy customer service. According to a study by Harvard Business Review , the cost of acquiring a new customer ranges between 5 and 25 times the cost of retaining the existing one. 6) Use Gamification.

Best practices 52

Best practices Call Center Gamification Coaching 52

Fonolo

NOVEMBER 7, 2018

Feast your eyes on the infographic below (along with the accompanying Coles notes) which acts as a handy cheat-sheet for those looking to revitalize their contact and call centers with simple changes (including gamification, service levels, and call-backs), all of which will continue to shape the landscape in 2019. Gamification.

Contact Center 182

Contact Center Gamification Abandon rate Call Center 182

Fonolo

JANUARY 31, 2023

Read on for our complete guide, where we’ll explore all the best practices. These off-site training sessions give employees the chance to keep up with industry best practices and bring back ideas that can help the workplace. Use incentives and gamification Call center training material can get pretty dry.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Playvox

FEBRUARY 13, 2024

A 2022 ICMI study showed that the top two KPIs most customer support centers measure are customer satisfaction and agent productivity, respectively. In a 2022 Salesforce study , 78% of service agents said it was difficult to balance speed and quality. Gamification breaks up the daily routine while promoting team collaboration.

Contact Center 88

Contact Center Gamification Coaching Feedback 88

Calabrio

FEBRUARY 27, 2025

And well discuss some tried-and-true best practices and cutting-edge tools, cutting through the noise to help you truly transform your call center into a high-performing engine that fuels customer loyalty and growth. How do you craft a winning big-picture strategy without losing sight of the granular details?

Call Center 52

Call Center Metrics Gamification Contact Center 52

Calabrio

MARCH 7, 2025

However, one study found that, in 2022, the average turnover rate reached as high as 38%. Make it fun with gamification: Inject some excitement into the workday with call center gamification tools. Discover and Share Best Practices: Analyze successful interactions to uncover best practices.

Call Center 52

Call Center Benchmark Contact Center Gamification 52

CSM Magazine

JUNE 10, 2021

A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people.

Gamification 105

Gamification Brand ambassadors Analytics Enterprise 105

Fonolo

NOVEMBER 29, 2018

In this white paper , you’ll read about several significant subplots in 2019: Gamification in the Contact Center. Storyline: Gamification. Just like in many industries, contact centers have their own workplace hazards, and a focus on best practices for dealing with them in a humane way will improve a contact center by leaps and bounds.

Contact Center 73

Contact Center Gamification contact center workforce Education 73

Playvox

APRIL 11, 2023

A 2021 Gartner study found that disengaged customer service reps create a high-effort customer service experience three times as often as engaged employees do. Keep contact center agents engaged and dedicated to delivering world-class customer interactions by implementing these best practices today.

Employee engagement 63

Employee engagement Contact Center Gamification Coaching 63

Noble Systems

DECEMBER 6, 2018

Beating the odds with Gamification. According to a study by BambooHR, one-third of all new hires quit their job within the first six months. To achieve a winning onboarding strategy, many companies are leveraging gamification to remove the tedium of traditional programs and accelerate learning.

Gamification 61

Gamification Contact Center Education Call Center 61

Interaction Metrics

FEBRUARY 20, 2025

Use real customer feedback to tailor training sessions that focus on common pain points and best practices for resolution. Recognizing and celebrating these efforts reinforces best practices and inspires others to follow suit. Train your employees on survey best practices. Manual work introduces human error.

Surveys 62

Surveys Benchmark Feedback Metrics 62

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Gamify Your Service Center Gamification has become a popular way to motivate employees and boost contact center productivity in service and support centers.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

CSR Inc.

OCTOBER 8, 2016

Use incentives that motivate your people A recent study by Deloitte found that nearly 88% of American workers have no passion for their jobs. Make it fun Look for ways to use gamification strategies as much as possible in your program.

Best practices 48

Best practices Gamification Coaching Benchmark 48

Serenova

JULY 7, 2020

Six Call Center Training Tips & Best Practices for Better Customer Experience. 6 Steps and Best Practices for Your Best Call Center Staff Training Program. Plus, as they will with automated bots, your agents pick up best practices over time. Scripting to facilitate conversations.

Call Center 96

Call Center Scripts contact center solutions Coaching 96

Noble Systems

FEBRUARY 14, 2019

Gamification is an enabling technology that can help. Next we’ll look at how gamification, which uses game mechanics to encourage desired behaviors and provides a way to reward agents for meeting and exceeding expectations, can be used to start your contact center agent engagement effort. Reinforce corporate vision, mission and brand.

Employee engagement 59

Employee engagement Contact Center Gamification Customer centricity 59

Outsource Consultants

FEBRUARY 5, 2025

This guide will help you navigate the selection process and implement best practices to maximize results. A study by the Rain Group found that companies excelling at lead generation produce 50% more sales-ready leads at a 33% lower cost per lead. Consider implementing gamification elements in training (e.g.,

outsourcing 67

outsourcing Call Center Sales Gamification 67

Playvox

FEBRUARY 2, 2022

According to industry studies , average annual turnover ranges between 30-45 percent – with some centers experiencing turnover into the triple digits. Best-in-class contact centers are able to engage employees and create a supportive, motivating culture. It starts with a foundation made up of the right technologies and best practices.

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

Fonolo

OCTOBER 3, 2018

In order to move forward, company leadership should invest in a feasibility study of its procedures to ensure that there are not too many silos or touch-points in between contact center managers and decision-makers. For instance, gamification has become a popular way of engaging contact centers teams while also improving the bottom line.

Contact Center 170

Contact Center contact center workforce Gamification Call Center 170

Noble Systems

FEBRUARY 14, 2019

Gamification is an enabling technology that can help. Next we’ll look at how gamification, which uses game mechanics to encourage desired behaviors and provides a way to reward agents for meeting and exceeding expectations, can be used to start your contact center agent engagement effort. Reinforce corporate vision, mission and brand.

Employee engagement 53

Employee engagement Contact Center Gamification Customer centricity 53

Fonolo

JUNE 17, 2015

But training new and old employees on an ongoing basis can be tough, so here’s a guide to contact center training, along with our top call center training ideas and methods you can put into practice: Our 15 Most Powerful Call Center Training Methods Are: Hold regular training sessions. Use incentives and gamification.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Noble Systems

MARCH 18, 2021

In Part 1 of this 2-part blog series, we will discuss the top trends and healthcare call center best practices to consider. Healthcare Call Center Best Practices and Trends to Consider. Healthcare Call Center Best Practices Help Drive Better Patient Service. Case Study: BC Services. Answers to FAQs.

Healthcare 53

Healthcare Call Center Gamification Best practices 53

CSM Magazine

APRIL 15, 2021

Meanwhile, in a recent study of UK organisations, McKinsey talks about the importance of ‘agile resilience’. It encourages agents to share best-practice learning while demonstrating to customers that your organisation cares and delivers true value. and “What are our core values?”

Brand ambassadors 52

Brand ambassadors Gamification Morale Best practices 52

CrazyCall

JANUARY 21, 2019

The study from 2017 conducted by the InsideSales.com had shown that although the outside sales still make up for the most of the sales market, the inside sales are projected to increase 30.2% Gamification is one of the methods that sales coaches and sales executives use in order to motivate their peers to hit better results.

Telemarketing 87

Telemarketing Sales Scripts Gamification 87

Outsource Consultants

FEBRUARY 27, 2025

A study by Aberdeen Group found that companies with strong omnichannel engagement retain 89% of customers. A study examined how customer perceptions of a foreign accent in call centers can affect their evaluations. Some centers have adopted gamification techniques to make product training more engaging.

Call Center 67

Call Center First call resolution Average Handle Time outsourcing 67

NICE inContact

SEPTEMBER 30, 2019

Stanford University conducted a two-year study where they surveyed 500 remote workers and those who worked in a conventional workplace. The same study found that overall home-based employees were 50% less likely to leave the organization. Reality: Remote work can lead to astonishing productivity and retentionrates.

Contact Center 54

Contact Center Gamification Call Center call center software 54

OctopusTech

MARCH 1, 2023

Best Practices For Effective Inbound Calls Strategy 1. Our consumer benchmark study revealed that 87% of consumers are willing to buy more products from businesses that provide great experiences, so it’s a sound strategy. Some companies even use call center gamification as an incentive system for performance.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

NICE inContact

JULY 25, 2019

Challenges can consistently be given through gamification tools. A study conducted by Deloitte notes that millennials who plan to stay with their employer for more than five years were twice as likely to have a mentor. 4) Help Your Agents Set a Career Path. Employees don’t want to be stagnant. 5) Provide Coaching.

Call Center 56

Call Center Gamification Coaching Surveys 56

Balto

NOVEMBER 2, 2022

Let’s dive into the most helpful call center management techniques and best practices you can use to improve the customer experience and the performance of your team. In addition, gamification is another excellent way to help keep employees motivated. How Do You Effectively Manage a Call Center? Use Call Monitoring Tools.

Call Center 52

Call Center Management Gamification Average Handle Time 52

Serenova

JULY 7, 2020

Six Call Center Training Tips & Best Practices for Better Customer Experience. 6 Steps and Best Practices for Your Best Call Center Staff Training Program. Plus, as they will with automated bots, your agents pick up best practices over time. Scripting to facilitate conversations.

Call Center 52

Call Center Scripts contact center solutions Coaching 52