Best practices Gamification Virtual Agent 
DMG Consulting
AUGUST 17, 2017
Bots and the more advanced intelligent virtual agents (IVAs), enabled by AI and machine learning, are rightfully attracting a great deal of attention. The success of speech analytics demonstrates how good technology accompanied by best practices is a winning formula for companies that can afford the investment.
DMG Consulting
OCTOBER 4, 2018
Below a list of some of innovation and distinguishing features among the leading KM solutions in the market: A KM methodology like knowledge-centered support (KCS) and other best practices are being embedded within the applications, which help organizations succeed with the solution.
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DMG Consulting
NOVEMBER 14, 2020
It presents information about how these solutions are being used, their benefits, as well as best practices to help companies realize the greatest return from their investments. It analyzes vendors, products, functional capabilities, pricing, as well as market, business and servicing trends and challenges.
DMG Consulting
APRIL 15, 2020
DMG’s 13 th annual report on the contact center workforce management (WFM) sector delivers a comprehensive analysis of the vendors, products, pricing and best practices for this IT sector. For more information, visit www.dmgconsult.com. # # #.
DMG Consulting
DECEMBER 7, 2020
It looks to the future and provides best practices for post-pandemic disaster recovery/business continuity (DR/BC) planning, as well as for the management of work-at-home agents. This year’s Report discusses the impact of the coronavirus pandemic on the short- and long-term future of this increasingly important sector.
DMG Consulting
JULY 31, 2019
Call tracking is also a step in the customer journey; it gathers important details about customers and their buying preferences, and shares this data with the contact center, where it can be used to optimize sales by routing calls to the most appropriate agent. To order, visit www.dmgconsult.com.
DMG Consulting
MARCH 11, 2021
DMG’s 14 th annual report on the contact center workforce management (WFM) sector delivers a comprehensive analysis of the vendors, products, pricing and best practices for this IT sector. The Report examines the business, market and technology trends and challenges confronting contact centers in the wake of the COVID-19 pandemic.
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